HND Unit 3: Personal Skill Audit and Development Plan

This report presents a personal skill audit and professional development plan tailored for the travel and tourism industry, specifically focusing on the Holiday Inn Telford Hotel. The report begins with an introduction to personal and professional development, emphasizing its importance for career growth and promotion. The main body of the report examines the benefits of ongoing professional development for various stakeholders, including employers and employees, highlighting increased employability, retention rates, and easier succession planning. It also investigates professional employer expectations of skills and competencies, particularly for front office staff, emphasizing effective communication, computer literacy, multitasking, and problem-solving abilities. The report concludes by summarizing the key findings and referencing relevant sources, providing a comprehensive overview of the essential elements of a personal skill audit and professional development plan within a specific organizational context.

Personal Skill Audit
and Professional
Development Plan

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK1.............................................................................................................................................3
P1 Examine the key benefits of on-going professional development for different stakeholders
within a specific organisation.................................................................................................3
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context.............................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Personal and professional development plan is a process in which an individual create an
action plan that helps him to achieve the goals in objectives related to personal growth. It is vital
for individual to know about his strengths, weakness, value and awareness so that the planning
process is facilitated. It tells the individual about his/her career, education and self-improvement.
This report is based on developing a professional development plan for employ that want
promotion in travel and tourism industry. The organisation considered to carry on this report is
Holiday Inn Telford Hotel. There is discussion related to professional development plan and it's
important. There is discussion related to various skills and competencies that are required by an
employee for accomplishing the goals and objectives. Various theories are mentioned in the
report in respect to construct a suitable professional and personal development plan. In the end of
the report there is discussion related to strength and weakness of the interview process.
MAIN BODY
TASK1
P1 Examine the key benefits of on-going professional development for different stakeholders
within a specific organisation
Personal and professional development is a continuous process. It is important for an
employer to know about the skills and requirement that the individual possess and the one that
are desired to complete the goals and objectives on time. That helps in making the employee
successful and gaining attention of employer. Also an individual want promotion so it is vital to
know about the abilities and competencies that are already present in the person and then
comparing it with those that are required for the job he want to apply. The advantages of PDP for
employer are mentioned below
Greater employability: As the numbers of opportunities are increasing in the market the
employer want highly skilled and educated workforce that have good knowledge and capacity to
complete the work assigned to them. Seen that with the help of personal professional
development the employees are ready and prepared to learn and develop new skills. This will
help the employer of Holiday Inn Telford Hotel to hire the employees that are aware about their
skills and ready to learn and develop new ones.

Increase retention rate: As the organisations are spending a lot on training and development the
personal development plan helps to identify the skills and knowledge that have been increased in
the employ. This will help the Holiday Inn Telford Hotel to increase the retention rate by
spending on the employee that really needs training and taking advantage of the session and
using it for the benefit of the organisation.
Make succession planning easier: PDP helps to create future leaders by providing them training.
It helps in promoting the employees that are within the organisation and not hiring from outside
of the business. This increases the opportunities for the employees of Holiday Inn Telford Hotel
and they work more effectively and take the training sessions more seriously for the growth of
the company and for their promotion.
The benefits associated with personal development plan in relation to employees are discussed
below:
Self awareness: One of the major benefits associated with personal and professional
development plan is dead the employee comes to know about his strengths and weakness that the
person has. The poison to work on weakness and convert them into strength and is benefit for the
organisation in which the individual works.
Increase chances for promotion and high salary: As the employee applies for the certifications
and professional development related education the value of employ increases and the employer
considers him more useable. In relation to Holiday Inn Telford Hotel it is seen that the
employees that regularly work on their skills get higher chances of promotion.
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context
It is important for an employee to have particular skills and competencies to work at the post
that he is planning to. All of these help him to work as per the desire of the employee and
achieved the task effectively as well as efficiently. The employer expects that the work assigned
to the employ will be completed on time without any mistake. In regard to front office employee
of Holiday Inn Telford Hotel the various skills that are important to be considered are explained
below:
Effective communication skills It is desired that person sitting at front office and front desk
should treat employees with a smile. The person is desired to have good communications skills

and a positive tone while communicating with the guest. Effective communication skills help to
create good impression and also create a good image of Holiday Inn Telford Hotel.
Computer literacy: As all the details, the records, payment and all the other task related to
the guest are recorded in computer it is vital that the person has knowledge about computer. The
individual should know about the software and have capability to learn new and updated
technology. Nowadays most of the work is done on computer and digitally in Holiday Inn
Telford Hotel.
Multitasking: As he is the first person the guest comes in contact with so it is desired that
the person should create a good impression in front of the customer. He should handle the
customer in an effective way and understand his needs and wants and solve the one in a positive
way. The person should make effort to build relations with the guest and talk with courtesy.
Problem solving: As all the problems that are faced by the clients are taken to the front
desk employee. The stop setting at front office should have effective problems welding skills so
that as and when the customer asks about the problem the individual is able to solve it and give
recommendations to the guest.
All these skills are expected by employer of Holiday Inn Telford Hotel in the front office
staff in the organisation that is able to treat the guests effectively.

CONCLUSION

REFERENCES
Books and Journals