Personal Analysis and Career Action Plan for a Travel Agent: Report

This report provides a comprehensive analysis of a travel agent's career, starting with a personal analysis that identifies strengths, weaknesses, opportunities, and threats within the travel and tourism industry. The report highlights the importance of interpersonal and communication skills for success, as well as time management and technical knowledge. It then presents a detailed career action plan, outlining specific goals, strategies, and timelines for skill development, including improving interpersonal skills, building rapport, developing problem-solving abilities, enhancing customer service skills, and improving decision-making skills. The plan includes evidence of success and evaluation processes. A CV is also provided with key skills and achievements. The report concludes by emphasizing the significance of communication and customer service in the travel industry and the importance of continuous improvement. The report aims to provide a roadmap for a travel agent's career advancement and growth.

Career Viewpoint

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Personal Analysis.........................................................................................................................1
Career Action Plan.......................................................................................................................2
CV................................................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8
APPENDICES.................................................................................................................................9

INTRODUCTION
Job opportunity for travel agent is considered to be best and knowledgeable because it
provides job seeker knowledge, experience and growth in the industry. It is considered to be act
as a link creation between customers and travel organization (Crawford and et.al., 2016). There
are various skills and knowledge required to become a good travel agent. These skills and
knowledge are as follows - Interpersonal skills, Communication skills, Active listening, Ability
to create rapport, Time management, knowledge of travel and tourism industry and technical
knowledge.
Present report will highlight the personal analysis of fresher travel agent and their career
action plan for future.
MAIN BODY
Personal Analysis
Personal analysis is the stage that consist of different phases that involves training and
development of an individual in the company. It also helps in identifying the strength, weakness,
opportunity and threat of an individual. It involves the career goals of an individual (Parks-
Leduc, Feldman and Bardi, 2015).
I have developed skills, knowledge and experience from travel and tourism industry for
achieving the target in the industry. I have developed interpersonal skills as through this I am
able to interact with people easily and don't feel hesitating in communicating with people as
earlier I was shy. I have also improved my communication skill as travel agent it is necessary to
communicate with people. I am having good time management as I have managed all the
arrangements that is required for the purpose of travelling. As being travel agent I have
experienced that technical skills is required for handling travel agency and knowledge regarding
the packages that is available to customers and how to sell that travel package and attracting
more customer towards the company. I have chosen this industry to understand the market trend
that is being
SWOT Analysis
Strength
My communication skill gets strong from the experience that I have gained as travel
agent. As my lightening skill is also good as I am travel agent its easy for me to communicate
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with other people and that help in attracting more customer towards the company. My time
management skills is also good as I am punctual in doing any work.
Weakness
My weakness is that as my interpersonal skill is not good as I am not able to interact and
behave in quality manner with customers so company have to bear loss of customer sometimes. I
am trying to overcome these weaknesses as I am trying to interact more with people so that
customers are attracted towards the company.
Opportunities
As in the future I am thinking of expanding business as by providing more services to the
customer. By providing all the needs and wants online that will enhance the business in future. I
also have an opportunity for providing multi generational trip as nowadays these are increasing
day by day.
Threats
As travel agent I am having many competitors in the market who are providing travel
services to the customers. They may be more capable of attracting customers as compared to me
so it is the biggest threat for me. There is a threat of shifting of customer towards other company
as they are providing better services than my company (Little and Gee, 2017).
I feel that I am weak in communicating with different age group and different culture
people so because of it I am not able to convince customers as compared to competitors.
Career Action Plan
A career action plan is a document which act as a roadmap for the students who are going
to choose their career. In this plan, he will choose an occupation and desire to achieve an
advancing in their career by following the particular path (Gould, 2017).
CAREER ACTION PLAN FOR TRAVEL AGENT
Goal : To become Travel manager
Possible steps and strategies :
 To able to achieve the target for sales of travel packages
 To understand the roles and responsibilities of agent
 To understand the trends, policies, laws and rules of the travel industry
Actions that needs to be Resources and ways to carry out the Timeline
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taken actions
1. Improve Interpersonal Skill  For the interpersonal skill, I need to
understand the emotions, behaviors
and attitudes of the people in
different situations so that I can
understand my superiors, peers and
customers' reactions, behaviors and
attitudes in particular situations and
help them to deal with the
situations accordingly.
 For the improvement of
interpersonal skills, I need to work
in various groups and teams in
order to understand the members
and their emotions, behaviors and
attitudes.
 Due to interpersonal skill, I will
able to resolve and mediate the
conflicts between members of my
team. For that I need to join
specialist training of resolving
conflicts.
3 to 4 weeks
2. Become Extrovert for
building good rapport
 To become manager, I need to
become good travel agent and sale
travel packages. For the selling of
travel packages, I need to open up
with my clients and other parties
and for that I need to become
extrovert. To become extrovert and
create good rapport -
5 weeks
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 I need to be friendly.
 I need to show interest in the travel
package that is being explain to the
clients
 I need to find out the common
ground between me and my client
so that I and my client can relate to
each other and become friendly
with each other.
3. Develop Problem Solving
Skill
There are a lot of problems in organization
which may relate to clients or to
employees or to co-workers and managers
are the one who are responsible for solving
the problems. Thus, as a manager, I need
to develop my problem solving skill. To
develop the problem solving skill -
 I need to go through previous case
study which is related to the travel
industry and try to solve them and
ask my supervisors for the
feedback regarding this.
 I need to play some mindful games
or puzzle or quiz in order to think
logically to solve them.
4 to 5 weeks
4. Develop Customer Service
Skill
Manager needs to deal with various
customers' feedback and complaints. Also,
he needs to interact with various kinds of
clients and parties. Thus, as a future travel
manager of the company,
 I need to gain more knowledge
5 weeks
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regarding travel packages, their
costs and benefits which is related
to the package.
 I need to learn be patient and be
positive in the situation where
clients are angry or in bad mood.
 I need to learn to be happy in all
situation and I need to differentiate
between my personal and
professional life.
 Also, I need to improve technical
skills in order to deals with all the
kinds of problems in the business.
5. Improve Decision Making
Skill
For the improvement of decision making
skills -
 I need to think rationale and logical
in all the situation in order to
understand and analysis the
situations and reach out the results
by taking decision.
 I need to go through previous case
study which is related to the travel
industry and try to take decisions
as a manager and ask my
supervisors for the feedback
regarding this.
 I need to analysis the decisions
before implement them and see
what are the long and short term
impact of my decisions.
3 to 4 weeks
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Evidence of Success :
 My sales target is achieved which increase my commission.
 My feedback from anyone who is working with me is good which give me an
opportunity to grow more in my career.
Evaluation Process :
Company is following 360 degree performance appraisal methods in which Hr team members
of my company is evaluated my performance on the basis of feedback which is given by my
peers, supervisors and managers.
CV
Johnson
Travel Agent - Travel and tourism industry
Core skills
Optimistic, Honest, Team builder
Qualification
BA Hons Travel & Tourism, United kingdom 2010-2013
A levels- Maths(A), English (B) and IT (B), University of Cambridge 2013-2015
Key Skills
 Ability to work professionally in a target oriented working environment.
 Ability to work in MS office, MS Word and MS excel
 Time management
 Expert in problem solving
Certifications
Certified travel agent training
Certificate of membership
Personal Achievement
Increase in sales by 20% over the last financial year. Received an 'Award of Excellence 'for
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achieving consistent customer satisfaction.
CONCLUSION
From the above study I have learnt that communication skills plays an important part as
travel agent for attracting customer towards the company. I have also developed many skills as
my interpersonal skill is improved from this practice. I have gained knowledge and experience
from the above study that is being conducted as travel agent. As a travel agent I must have ability
to listen the customer and help in resolving feedback from the customers. I have learnt many
things as travel agent as how I improve my services in the future.
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REFERENCES
Books and Journals
Crawford, C., and et.al., 2016. Higher education, career opportunities, and intergenerational
inequality. Oxford Review of Economic Policy. 32(4). pp.553-575.
Gould, J., 2017. Career development: A plan for action. Nature. 548(7668). pp.489-490.
Little, B.R. and Gee, T.L., 2017. The methodology of personal projects analysis: Four modules
and a funnel. In Personal Project Pursuit (pp. 51-94). Psychology Press.
Parks-Leduc, L., Feldman, G. and Bardi, A., 2015. Personality traits and personal values: A
meta-analysis. Personality and Social Psychology Review.19(1).pp.3-29.
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APPENDICES
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