BSBWOR301: Organise Personal Work Priorities and Development

This case study addresses the challenges faced by John, a sports store manager, in managing his workload, stress, and development needs. The solution analyzes the issues of time management, staff shortages, and inefficiencies, proposing strategies such as task segmentation, prioritization, and communication with managers. It also explores methods for managing stress, including workload distribution and personal time management. Furthermore, it identifies the need for development in IT skills and suggests solutions like online courses. The case study emphasizes the importance of feedback, monitoring staff performance, and implementing reward schemes to improve overall efficiency and employee motivation. The solution provides insights on how to resolve the issues by offering support to colleagues, improving time management, and enhancing presentation skills. It also provides practical advice on personal development, including time management and presentation software skills.

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Organise personal work priorities and development
ORGANISE PERSONAL WORK PRIORITIES AND
DEVELOPMENT

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Organise personal work priorities and development
Table of Contents
Managing overload.....................................................................................................................3
Managing stress:.........................................................................................................................4
Managing development needs:...................................................................................................5
Reference list:.............................................................................................................................6

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Organise personal work priorities and development
Managing overload
1) As a manager of the store, John faces huge issues to manage his time. There are only 3
staff members excluding john at the store who attend the customers. They are also liable for
making the database and send the report to the head office. From them, 2 staff members who
used to attend the customers are absent for two weeks and the other staff who is associated
with performing different tasks such as maintaining database and accounts is not efficient in
her work, these problems create an extra workload on John. For this reason, John is facing
issues to manage everything such as handling customers and counters, creating a report to fill
up stocks.
2) For managing time, John could sub-segment the entire tasks that he needs to perform in the
stores and then he must prioritise the tasks based on its importance. Along with that, John
needs to organise the work commitment from the employees so that they can ensure that the
deadlines are met. Communicate with the manager to describe the issues and ask the
managers for additional recruitments are also important (De Harlez & Malagueno, 2016). For
increasing efficiencies in the job, John needs to identify the sources of stress and then it needs
to be mitigated.
2.1) for completing the tasks within its pre-defined timeframes, segment the entire tasks with
efficiencies is important (Anstey, Fletcher & Walker, 2017). Then it is needed to be
prioritised based on the importance of it. After that, these tasks need to be completed based
on the priorities so that the entire functions can be achieved with efficiencies.
2.2) For planning and organising the work commitment; John needs to take responsibility
from the staffs that they will perform their job with capabilities. Moreover, John must
complete his daily report for the stocks so that it cannot create any extra workload on him
while he will complete the entire report in a single day. Offer better training to the staff so
that they can efficiently handle the customer query (Vincent & Maxwell, 2016). Along with
that, John must allocate the list of holidays so that any staff cannot be absent for a longer
time.
2.3) John need to develop a good knowledge of spreadsheet-based software so that John can
create a report for the upcoming week's stocks. Moreover, John needs to have a better
understanding of the database handling to input the items that have been bought by the
customers.

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Organise personal work priorities and development
2.4) John need to apply a better approaching and convincing style to make the manager
understood the work goals and recent condition of the stores. John could use better-written
communication skills to inform the manager, or he could hold a meeting to report the facts to
the manager. John needs to report the issues that he is currently facing due to the lesser
presence of the staff and inefficiencies of staff so that he can achieve the necessary
recommendation from the managers.
2.5) For ensuring the feedback on his performance, John need to encourage the colleagues in
the stores to provide rating to John based on different parameters such as his attendance, job
performance and capability to handle customers (Wykes et al. 2015). John should supply a
feedback form to the customers to identify the performance of the stores so that from the fact,
John can evaluate his performance.
2.6) John need to monitor the daily performance of the staff so that he can determine the
actual performance of eth staff. After that, John needs to develop the improvements that
could be applied to the performance of the staffs. After that, John must communicate group
goals that the employees need to achieve (Pateman & Williment, 2016). Along with that,
John must talk the individual improvements strategies to the staff so that they can make the
individual and group goal. John must develop a reward scheme for the employees so that the
employees can be motivated to achieve the goal.
2.7) the thing that is creating stress on John is the overwork. Therefore, John must sit and
think about the works that are creating overpressure on him. After that, he must divide the
demands on the staff so that it cannot create extra pressure on him. John must give some time
for him so that he can balance his work and family life. Spending time with family or yoga
can be an effective solution to reduce stress.
2.8) For assessing the need for development, John need to list down every type of tasks that
are available in the stores. After that, he needs to determine the functions that cannot be
performed by him. In that context, John has encountered that John does not have any
practical IT-related skills. In the stores, Paula is the person who has practical IT skills so that
John need to take advice from Paula so that John can perform IT-related tasks of the
organisation.
Managing stress:

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Organise personal work priorities and development
1) for resolving the importance of the particular colleague who is facing pressure due to
overwork, it is always necessary to offer some additional support to the colleague so that the
colleague can get his job done in a speedier way (Jackson & Wilton, 2016). Additionally,
performing one of the tasks of the colleague is also necessary. Offering a schedule of the
tasks along with allocated time can also be one of eth way to resolve the issue.
2) For solving the problem, providing support to the colleague is highly essential so that the
colleague can complete his tasks at the office. Moreover, giving help to the colleague by
completing some parts of the colleague is necessary for resolving the issue (Scase & Goffee,
2017). Advising the colleague is required to stop using email or social media during the
office time so that the concentration cannot be broken.
3) At first, showing friendly behaviour with the colleague is necessary so that the colleague
can share issues. After that, it is essential to offer the colleague some advice that it is not
required for him or her in spending more time at the office. This is because it is necessary for
them in spending time at their home so that the relationship with the partner cannot be
broken.
Managing development needs:
1) Beau has some issues in using the presentation software, so in most of the cases, he
develops a presentation that is not formatted correctly. Moreover, the other problem that is
faced by them is managing time to complete every work assigned to him (Serrat, 2017).
Therefore, it is necessary for Beau in facilitating personal development to improve his time
management skills and skills to use presentation software.
2) For enhancing the presentation software, Beau can conduct an online based course to
improve his ability to create a presentation for his company. For improving time management
skill, Beau needs to segment his complete tasks and then allocate priorities to it based on the
importance so that it can be completed based on the preferences and can be completed within
the appropriate time.

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Organise personal work priorities and development
Reference list:
Anstey, E., Fletcher, C., & Walker, J. (2017). Staff appraisal and development. Routledge.
De Harlez, Y., & Malagueno, R. (2016). Examining the joint effects of strategic priorities,
use of management control systems, and personal background on hospital
performance. Management Accounting Research, 30, 2-17.
Jackson, D., & Wilton, N. (2016). Developing career management competencies among
undergraduates and the role of work-integrated learning. Teaching in Higher
Education, 21(3), 266-286.
Pateman, J., & Williment, K. (2016). Developing community-led public libraries: Evidence
from the UK and Canada. Routledge.
Scase, R., & Goffee, R. (2017). Reluctant Managers (Routledge Revivals): Their Work and
Lifestyles. Routledge.
Serrat, O. (2017). Understanding and developing emotional intelligence. Knowledge
solutions (pp. 329-339). Springer, Singapore.
Vincent, C., & Maxwell, C. (2016). Parenting priorities and pressures: Furthering
understanding of ‘concerted cultivation’. Discourse: Studies in the cultural politics of
education, 37(2), 269-281.
Wykes, T., Haro, J. M., Belli, S. R., Obradors-Tarragó, C., Arango, C., Ayuso-Mateos, J.
L., ... & Elfeddali, I. (2015). Mental health research priorities for Europe. The Lancet
Psychiatry, 2(11), 1036-1042.