Personnel Management at Tiger Airways

This report analyzes the personnel management strategies at Tiger Airways Singapore Pte Ltd, focusing on the role of air traffic controllers. It covers job analysis, job descriptions, specifications, and recruitment and selection strategies. The report emphasizes the importance of effective personnel management in enhancing organizational performance and achieving competitive advantage in the airline industry.

Running Head: Personnel Management
Tiger Airways Singapore Pte Ltd
Personnel Management

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Table of Contents
Introduction......................................................................................................................................2
Job Analysis.....................................................................................................................................3
Job Description of Air Traffic Controller....................................................................................3
Job Specification..........................................................................................................................3
Job Design.......................................................................................................................................5
Recruitment Strategies.....................................................................................................................6
Selection Strategies..........................................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

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Introduction
This report will provide the brief overview in relevance with the importance of Air Traffic
Controller in airlines and to make it more clear and objective; designation of Air Traffic
Controller at Tiger Airways Singapore Pte Ltd. will be discussed. Tiger Airways is a
Singaporean Airline based Company and it was founded as an independent airline in 2003. The
major operations of this airline company starts from Singapore Changi Airport and they mainly
fly to Asian region i.e. India, China and Bangladesh. Tiger Airways is mainly known for its low
fares and for this reason they have been awarded as the CAPA Low Cost Airline of the year in
2006 and in 2010. To obtain the adequate information in relevance with the designation and the
importance of the designation of air traffic controller in Tiger Airways Pte Ltd, job analysis and
other relevant techniques will be executed in order to obtain specific results.

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Job Analysis
It is the process through which relevant information could be attained in order to fulfil the
requirement of certain posts with qualified and deserving candidates. This method helps the
organization to obtain the knowledge in relevance with the requirement of certain vacant post
and then appropriate measures are being adopted for recruiting the appropriate person on the
vacant position in order to fulfil the requirements of the organization (Chiapponi, et. al., 2017).
Job Description of Air Traffic Controller
Air Traffic Controller is the authorities that are responsible as well as accountable for any
uncertainty happened in the workplace of Tiger Airways of Singapore. Their major functions are
maintaining safety measures, giving and taking orders to the flights, prompt response to maintain
the flow in the air traffic. This system is responsible for numerous other functionalities and air
traffic control system is responsible for providing the information regarding the speed, position
and the directing the pilots in relevance with the adequate path for reaching to the appropriate
destination. Their duties are classified in various segments; they are very active in their job
profile as they need to take various prompt decisions in order to resolve the queries of pilots.
They are responsible for managing their tasks accordingly because number of flights are
operated in a day and providing appropriate assistance in relevance with finding the adequate
path, guiding them in relevance with the landing, take off, etc. becomes quite difficult and
confusing tasks but despite these conjunctions, Air Traffic Controller has the responsibility for
maintaining the balance between all these activities (Pylväs, Nokelainen & Roisko, 2015).

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Job Specification
Air Traffic Controller needs to manage various crucial elements in relevance with their job
profile and the basic as well as advanced knowledge must be present with them in order to
perform adequate activities. Certain crucial elements of Air Traffic Control designation are
described below:
 Skills: Before appointing on the position of Air Traffic Controller, appropriate
information is tested on the basis of certain tests which are conducted by the airline
companies. Apart from these tests, Tiger Airways needs to check the presence of mind of
the candidate because the major responsibility of Air Traffic Controller is to take prompt
and instantaneous decisions. Tiger Airways is performing their functionalities from 2003
in relevance with Air Traffic Control System. Apart from this, employee seating over the
position of Air Traffic Controller needs to be active enough as well as he should be
capable enough to adopt advanced techniques in relevance with managing the air traffic
(Breaugh, 2017).
 Knowledge: Executing thee duties of air traffic control system are not easy and to
perform these duties in an adequate manner, candidate sitting on the particular position
must be with adequate amount of knowledge which could provide him the ability to take
countless real-time decision in order to provide prompt and adequate support to the
pilots. It is mind challenging task and for the same functionalities, this profession is
emerging as the great career opportunity for the people who have an impressing presence
of mind capability.

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 Ability: Air Traffic Control officer of the Tiger Airways is capable enough to provide
adequate support to its pilots. Training is must in order to achieve to the standards set up
by the management of the airline companies for meeting with their requirements in
relation with the air traffic control system. In Tiger airways, training sessions are
conducted on regular basis in order to provide speedy response irrelevance with the
environmental conditions and air traffic volume (Naim , et. al., 2015).

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Job Design
Job design of Air Traffic Control Officer is moulded in such a manner so that adequate
organizational requirements could be fulfilled. Certain elements of air traffic control’s
designation are discussed below:
 Efficiency: Air Traffic Control Officer is appointed on the basis of its mental abilities,
knowledge and efficiency to perform the heavy and difficult task to manage the air
traffic. This is the major reason enhancing performance of the Tiger Airways Pte Ltd.
apart from this, they have also been awarded with the low cost fare airline two times. In
very short duration, this airline company have gained their importance as well as they
have built their image in the competitive airline market.
 Motivation: The designation of Sir Traffic Controlling Officer is quite difficult as well
as motivating too. The major responsibility after the pilot in the airline company is with
this designation. They both are performing risky tasks because they will be held
responsible for any uncertainty occurred in the air or within the workplace. Hence, Tiger
Airways has developed certain policies under which Air Controlling Officers are given
adequate benefits, high salaries, etc. Providing these benefits motivate the employees and
it also motivates them to perform their duties in an adequate manner.
 Safety & health: The design of the job is developed as per the workplace conditions,
policies followed by the particular organization, etc. Tiger Airways Pte Ltd. also
performs the same activities in order to obtain the goals and the objectives for the
organization through designing the Air Controller’s activities in adequate manner. Safety
and Health measure is quite crucial from the perceptive of airline industry because single

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wrong response or decision taken by the Air Traffic Controller may create numerous
issues for the organization as well as to the people who have boarded the airbus (Metzger
& Parasuraman, 2017).
 Mental Capacity: Mental capacity of the Air Controlling Officer of the Tiger Airways
Singapore Pte Ltd. is very impressive because with the effect of his appointment,
occurrence of accidents with the decision taken by Air Controlling officer is quite low.

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Recruitment Strategies
Effective recruitment strategies need to implement in the workplace in order to attain the
qualitative and efficient employees for the organization. This will help the organization to target
its goals and the objectives easily as well as it will enhance the productivity of the organization.
Recruitment strategies are segmented into two categories i.e. internal recruitment strategies as
well as external recruitment strategies (Marchington, et. al., 2016).
 Internal Recruitment Strategy: Under this strategy, existing employees are promoted
for the future positions or for next level designations. This process is also known as the
internal job posting. This is beneficial for the organization in various ways i.e.
promoting internal employees on the next level will enhance the productivity as well as
it will save the time for explaining the process of the organization as an existing
employee already knows the whole procedure. Proper guidance and clarification on the
rights of his duties will be sufficient in order to describe him their duties to be
performed on the senior level position. Along with this benefit, employees will also
show their potential and skills for getting promotions and this will lead to the
enhancement of organizational productivity (Morgeson, et. al., 2013). While
considering the Tiger Airways’ process of recruitment, the candidate working in the air
traffic controlling department on the below position will be more efficient resource
while searching for a manager designation in the same department. Recruiting an
outsider will be expensive as well as bit difficult task because the candidate appointed
from external resources will require adequate training as well as knowledge regarding
the process of organization (Paillé, et. al., 2014).

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Advantages of Internal Recruitment Strategy:
 Explanation in relevance with the business model is not required to the existing
employee;
 Chances of positive outcomes are more because existing employee is being
promoted on its abilities and through his talent;
 No cost on training as a small description regarding the duties needs to be
performed will be enough for the existing employee;
 Existing employee will require less time in getting the knowledge regarding his
future duties. Hence; it will save the time for organization (Paillé, 2014).
 External Recruitment Strategy: This is the process under which candidates are
invited from the external resources to join the organization. Implementation of this
procedure is executed in most of the organizations at the time of hiring on the initial
level (Sheehan, 2014). This strategy could be implemented through various resources
such as positing advertisement in the newspaper in relevance to the vacant position in
the workplace, posting the advertisement on the official websites or it can also be
executed through consultancy firms. This process is bit expensive in terms of internal
recruitment process because it requires proper training measures for newly hired
employees as well as employees will also require more time in relation to understating
process of the organization (Sikora & Ferris, 2014).
Advantages of External Recruitment Strategy:
 Employees with huge talent and outstanding capabilities could be hired;
 With the new ideas and innovative skills of an outsider can help the
organization to enhance its performance;

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 Methods adopted by the outsider to perform the activities of the organization
may provide competitive advantage to the organization (Sparrow, Brewster &
Chung, 2016).
Thus, mixture of both the recruitment strategies needs to executed in the Tiger Airways Pte Ltd.
in order to attain the adequate resources for the organization who can provide the competitive
advantage to the organization (Storey, 2014).

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Selection Strategies
Under this process, right person needs to be selected for the desired position in order to fulfil the
requirement of both the parties i.e. selector as well as selectee. This process helps the
organization in enhancing the performance of the organization.
There are a number of selection strategies are available in the business environment which could
be used in order to gain the competitive advantage. Following are some of the strategies are
available in relation with selection process:
 Knowledge, skills and abilities: This is one of the traditional methods used by the
human resource management in order to select the most appropriate person on the
vacant position of the organization. Through this process, human resource team
analyses the basic requirement of the job position in terms of knowledge, abilities and
skills and according to that, adequate candidate is hired on the same position (Richey &
Klein, 2014).
 Outsourcing: Through this strategy of selection, organization hires the employees on
temporary basis and after a certain period of time, their performance are validated as per
the standards set up by the management of the organization. On the basis of outcomes
analysed from this process, employees are hired on permanent basis for the desired
position (Govindan, et. al., 2015).
 Conjunctive Selection Model: Under this strategy, candidate needs to pass certain
assessments set up by the human resource management to qualify for the job. If
candidate is not able to clear the initial stage of the selection strategy, then he is

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eliminated otherwise he is promoted to face the next round of the selection strategy
(García, et. al., 2014).
Apart from these, there are numerous strategies could be used by the organization in terms of
fulfilment the requirement of the origination with the adequate candidate with appropriate set of
qualities which are required to perform those functionalities of desired position.

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Conclusion
From the aforesaid analysis, it can be determined that the role of Air Traffic Controller is quite
crucial in maintaining smoothness in the functionalities of the Tiger Airways Singapore Pte Ltd.
In order to ascertain the competitive advantage of the organization, the set of strategies adopted
by them are quite effective and result oriented. For enhancement of the organizational
performance they should focus on adaptation of more effective combination of strategies in
relevance with the recruitment as well as for selection. This will enhance the performance of the
organization as well as it will also help them to attain the desired goals and objectives.

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