SME Project: Personnel Management and Organization's Performance

This SME project report investigates the influence of personnel management on organizational performance, focusing on a case study of Harrod's Ltd. The report explores various research methodologies, including primary and secondary data collection, to analyze employee performance and its impact on the company. It examines the importance of training and development programs in enhancing employee skills such as communication, problem-solving, and customer service, thereby fostering a positive work environment. The literature review delves into the significance of personnel management, employee role models, and the effects of training on performance. The research methodology employs an inductive approach to generate new strategies for improving the company's service quality and overall performance. The report highlights the importance of effective personnel management for SME growth and provides insights into improving employee performance and organizational effectiveness.

SME Project
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Table of Contents
TITLE..............................................................................................................................................3
ABSTRACT.....................................................................................................................................3
INTRODUCTION...........................................................................................................................3
literature review...............................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................5
RESULT..........................................................................................................................................8
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................14
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TITLE
The impact of personnel management on organization's performance- a case study on
Harrod's Ltd.
ABSTRACT
SME project report is related to conducting research and analyzing current performance
of employees that impacts on organization's performance. In this regard, different research
methodologies are determined including primary and secondary data collection. Moreover, data
interpretation is obtained to present actual performance of small business enterprise. However,
techniques to increase working abilities of workers is determined such as by organizing training
and development programs. It influences improving different skills such as communication,
problem solving, customer dealing services and creating positive environment effectively.
Moreover, critical evaluation of research and different tools are obtained for proper management
of business organization. In addition to this, significance of conducting research for generating
different ideas are gained. However, importance of training and development programs to
improve skills of employees and also to encourage them for better work performance is
determined through this assignment.
INTRODUCTION
Personnel management is interrelated with the organization's effectiveness. In this regard,
human resource department of entity evaluates employees' performance and also organizes
development programs to enhance working efficiency of workers. The present research project is
based on understanding the impact of personnel management on Harrod's Ltd. It is a small scale
enterprise retail sector organization of UK which provides clothing for men, women and food
items to their customers. Through this assignment, various data collection methods and action
plans to encourage workers for effective contribution at the workplace are to be determined.
Moreover, learners will be able to understand significance of personnel management to develop
small size firm efficiently. Apart from this, a critical evaluation through literature review can be
analyzed through this study. Thus, present case study is linked with various aspects of human
resource management to understand contribution of employees in the organization's
effectiveness.
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Rationale of study
SME project is significant to understand impact of personnel management on
organization's performance. Therefore, performance of employees is to be analyzed through this
assignment. It was important to conduct this research because it is very important to identify the
relationship between performance management and organization effectiveness. Moreover,
different ways to increase working efficiency of employees can be understood through
organizing training and development programs (Andrews and Hampel, 2015). Along with this,
research study is important to acquire critical evaluation of project planning and employees'
contribution for the teamwork. Thus, the present report is able to present role will help readers in
understanding the rets between model of personnel management on theand organization's
effecrmance.
Aim of research
To understand contribution of personnel management for organization's performance
Objectives of research
In order to achieve aim of the current research topic some of the objectives are
determined. Some of the main objectives are given below:-
 To recognize role of employees in the organization's effectiveness.
 To understand workers' performance for enterprise's growth.
 To organize training and development to enhance working efficiency of entity.
 To compare employees' performance after attending the development programs.
Research questions
 Identify impact of personnel management on the organization's performance.
 How effective contribution of employees is beneficial to increase efficiency of small sale
enterprise?
 Evaluate importance of training and development program.
 Compare workers' performance after attending the developmental programs.
LITERATURE REVIEW
Impact of personnel management on organization's performance
According to Gale and et.al., (2013) personnel management is key tool to gain
organization's effectiveness. In this regard, HR department of entity analyses employees' work
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role model critically and further prepares planning procedure to organize training and
development program. It emerges positive attitude towards work performance and contributing
effectively for working in team. Moreover, in the terms of HR, human as employees of the entity
are considered as resources. Therefore, human resource department focuses on requirements of
workers and further concentrates to fulfill all required needs. In accordance to this, by increasing
in working efficiencies of workers, employees perform better as much coordinate properly for
effective team building. It influences positive and peaceful environment of firm and also
understanding is created among employees. Therefore, organization can enhance its efficiency
through great coordination of workers.
Huang and et.al., (2013) claims that due to different behavior and experiences, there are
conflicts and issues occur because of lack of coordination among workers. Therefore, entity's
atmosphere get disturbed. In accordance to this, various problems occur because of
miscommunication and discriminating. However, mismanagement of personnel management
affects organization's environment and performance of employees. Moreover, it is difficult to
fulfill each individual's required need. Thus, conflicts and inefficient coordination for team work
is analyzed. In addition to this, due to improper fund, it is costly for enterprise to organize
training and development programs. Thus, it is required for organization to analyze all
employees need and preparing planning strategy to create understanding environment of firm.
Along with this, it is necessary for enterprise to provide varieties of satisfactory facilities of
employees for their better performance and enhancing working efficiencies that impacts on
personal and professional development of workers. Hence, management of employees perform
job role at workplace is useful to achieve effectiveness of firm at high level. In this regard,
different ideas are obtained for enlargement of entity and increasing service qualities of entity at
large scale so that positive environment of firm can create efficiently.
Role model of workers to gain better contribution of workers for working in group
As per the point of view of Landt and Melville, (2013) working performance of any
organization is useful for emerging positive attitude among employees for effective team work.
In this regard, HR department organize training and development for better performance of
employees. Therefore, trained employees contribute more effective for working in group. In
addition to this, by taking advantage of training and development programs, workers can perform
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more efficiently as well positive environment of organization can be created. Moreover, better
work performance and increasing skills are valuable for team effectiveness. In accordance to
this, adequate work performance of workers creates understanding and developing atmosphere of
organization to enhance entity's good positive as well remains useful for satisfying workers with
their job performance. However, effective role model of workers and their better coordination is
useful for efficiency of team work and presenting positive atmosphere of entity. Moreover,
training and better experienced employees are able to perform their job role in more effective
manner that affects organization's environment.
On the contrary of this, Ricciardi and et,al,, (2015) expresses his views that lack of
coordination among employees for team work goes against effectiveness. In this regard, varieties
of issues and conflicts are occur because of different opinions and misunderstanding. However, it
impacts on entity's environment negatively related to job performance. In addition to this, due to
inefficient resources and fund, entity is not affordable to arrange all employees' requirements.
Moreover, it is also obtained that organization focuses on experienced workers only. Including
this, motivated employees even after working hard are unable to get any reward and
appreciation. It impacts on firm's environment negatively. Therefore, different issues occur due
to mismanagement and different behavior of employees. Hence, it is necessary for organization
to recognize all workers for creating environment according to their needs. Hence, different
tricks and hints are created for better performance of employees that impacts on team work. It is
beneficial for personal and professional development of workers. Including this, various skills of
employees are improved through this process such as communication, understanding and
problem solving. Thus, better performance of employees is able to create group efficiency.
Significance of training and development programs
Training and development program is beneficial to enhance working efficiency of
employees effectively. However, different skills are get developed and knowledge is acquired to
use innovative machines and proper team work. According to Speight and et.al., (2016) training
and development programs are significant for better job performance and encouraging them for
contribution in team work more efficiently. Thus, it is considered as key tool for creating
understanding among employees and making effective environment of firm at high level. It is
benefited for creating atmosphere related to support all employees to increase group efficiency
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and improving different quality skills of workers. In addition to this, this training programs are
conducted in different ways such as; on the job and off job. In on the job method, classroom
lectures, attending seminars, presentation are included that increases different working tact for
job performance. However, trained and experienced employees perform their job role more
effectively. While, on the other side, off the job method includes reading articles, magazines and
social networking sites to increase working efficiency at high level. It is also useful for personal
and professional development of employees by improving skills like handling pressure, problem
solving abilities and different features to be implemented. Therefore, training and development
programs are crucial for increasing working efficiencies and different skills of workers that
impact on organization's effectiveness.
Yeh and et.al., (2014) argues that organizing training is costly so due to inefficient fund
organization is unable to allocate proper funds for adopting technological changes. In accordance
to this, teaching techniques and conducting training is difficult to conduct. However,
inappropriate training session is obtained due to various reasons such as improper fund and lack
of resources as well employees' performance is unable to conduct training programs. Thus, it is
essential for organization to conduct training and development programs as per needs and critical
evaluation on employees' performance. In accordance to this, supportive role of workers for team
building and enhancing working abilities can be recognized to enhance working abilities. Thus,
by conducting training and development programs, employees' performance can be improved
that affects entity's effectiveness.
Employees' performance after attending training and development events
As per the point of view of Andrews and Hampel, (2015) by attending training and
development programs, better quality performance of employees can be achieved. In this regard,
different skills of workers get developed efficiently. However, training and development is
useful for enhancing working efficiency and quality role of employees at high level. They will
learn more efficient work as well their working efficiencies will be effective to contribute more
at workplace. Moreover, by taking advantage of training programs, different ideas are created for
better work performance and enhancing skills that is useful for proper teamwork. Apart from
this, through job rotation and specification method, workers will perform more effectively to
create understanding environment of organization. However, different tools and techniques for
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expansion of enterprise and increasing quality services can be achieved through this process.
Therefore, after attending training and development events, workers are able to coordinate better
for teamwork and also increases efficient work performance by improving different skills.
On the contrary of this, Huang and et.al., (2013) argues that inefficient and improper
training is unable to creating better understanding among employees. Similarly, different ideas
are obtained for coordinate in group work. In addition to this, as per critical evaluation, it is
determined that employees are not able to perform better as well they do not perform more
efficiently due to various reasons such as; lack of coordination among workers, inappropriate
training session, mismanagement etc. Therefore, it is necessary for entity to conduct training and
development with planning procedure. In this regard, it is needed for organization to emerge
interest of employees related to job performance therefore, effective coordination among workers
can be determined effectively. However, it will be beneficial for improving skills of workers and
creating positive environment of firm with better understanding. In accordance to this, several
tools and techniques are needed to be used for enhancing working efficiency of workers at large
scale.
RESEARCH METHODOLOGY
Research approach: - For this research project, analyst uses inductive approach. Under
this, the collected information is used to create new planning and strategy for applying theory
related to SME project. Therefore, different ideas are generated for further expansion of entity
and increasing service qualities of firm at the high level (Ricciardi and et,al., 2015). The research
project is an approach to analyze current performance of employees and further organizing
development plans to increase efficiency of small scale enterprise. In accordance to this,
researcher focuses on collecting information regarding contribution of workers working in a
team. Therefore, on the basis of recognizing gathered data, targets are defined for better
performance and improving various skills of employees which impacts on entity's efficiency.
Research philosophy: - This research project comes under naturalistic philosophy
approach under which data collection and methods are used for observation and interview. It is
useful for conducing qualitative research and study in depth for recognizing current
organization's performance efficiently. However, it includes formulating beliefs and assumptions
to conduct the research program. Through this system, knowledge is acquired related to
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understanding the personnel management to gain organization's effectiveness (Stanek, Babkin
and Zubov, 2016). However, under this process, systematic manner for implementing action plan
is obtained to improve various skills of employees. Thus, logic for conducting research and
different planning procedure is defined through research philosophical approach.
Research design: - Researcher uses descriptive research design method which is helpful
for analyzing the details as well as obtaining current issues and generating different ideas for
project planning and implementation. There are varied methods of research design like
exploratory, descriptive and experimental (Gale and et.al., 2013). It is necessary to select one of
the best option out of available alternatives. In respect to this, methods used for the research and
different planning procedure are described. Hence, research design is related to present
information and setting targets to be reached out effectively. Along with this, problem occur at
workplace is recognized and solutions to overcome the issues are designed through this research
project.
Data collection: - Researcher of the organization collects data to analyze employees'
performance and its role model in the organization's effectiveness. Therefore, varieties of ideas
are obtained to move forward related to implementation. In this process, information is gathered
through primary and secondary data collection (Landt and Melville, 2013). Under this, for
primary data collection, information is gained through survey, conducting face to face interview
and door to door questioning. While, on the other hand in secondary data collection, information
are gained through ready material including newspaper, articles and analyzing performance of
organization. Hence, different methods are used for collecting information.
Sampling: - Under this method, analyst selects some respondents randomly and in
particular system (O'Leary, 2013). Thus, through conducting sampling, various ideas and
opinions are entertained in different ways. For the present research, researcher chooses 40
respondents randomly and further collects data to gain current performance of personnel for
organization's position.
Data analysis: - After gaining information, project manager of Harrod's Ltd analyze the
current performance of employees. Therefore, several ideas are generated for further
implementation as well remains able to prepare planning procedure. Thus, critical evaluation of
small business unit and employees' working performance is obtained.
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Ethical consideration: - For conducting research, analyst focuses on ethics to gain
information related to the workers' efficiency related to job performance. In this process, he asks
questions very politely and do not discriminate among workers for choosing respondents. In
addition to this, analyst concentrates on all ethics and values for conducting research (Yeh and
et.al., 2014). However, for getting information related to analyzing other competitive entity's
performance through networking sites, analyst does not try to access restricted sites unethically.
Hence, research is conducted ethically and it is ensured that data that is provided by the
respondents will be safe and will be inaccessible to unauthorized person.
Questionnaire:-
Name:
Age:
Q.1 Are you satisfied with your performance?
 Yes
 No
Q. 2 In your opinion, up to what extent employees contribute to effectiveness of team work?
 Effective
 Ineffective
Q. 3 According to you, is HR department of Harrod's Ltd conducts proper personnel
management?
 Yes
 No
 No idea
Q.4 At which level, training and development program encourage employees for better
performance?
 Satisfied
 Highly satisfied
 Dissatisfied
 Highly satisfied
Q. 5 Which training method is most suitable to improve workers' skills?
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 On the job
 Off the job
Q. 6 In accordance to you, are employees of organization responsible to create positive
environment of firm?
 Yes
 No
Q.7 After attending training and developmental programs, do employees work effectively in
group?
 Yes
 No
Q. 8 Do you agree that performance management impact the organization's effectiveness.
 Agree
 Strongly agree
 Disagree
 Strongly disagree.
RESULT
Thematic analysis
Theme 1: Job satisfaction
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Interpretation:- Under this data collection, researcher asks question relate to satisfaction
of employees. Therefore, 30 respondents out of 40 are determined as satisfied with their job
performance. It is because of facilities provided by organization to implement entity's
performance through good contribution of workers in teamwork. Therefore, it is determined that
employees of firm are satisfied at high level by performing their job role. It is recognized that
effective satisfaction level is interrelated with positive and peaceful environment of firm.
Therefore, by this tool and favorable part, it can be foretasted that employees will perform better
and their coordination will lead to gain effectiveness of entity at large scale. Thus, it is also
determined that by attending training and development programs, various skills of employee get
developed such as communication, problem solving, dealing with customers and coordinating in
team work effectively. Therefore, as per analysis, it has been obtained that workers of Harrod's
Ltd are satisfied with their performance and also tries to perform better that impacts on entity's
good reputation and development. Thus, high ratio of satisfied workers is obtained through this
analysis that is useful for further development.
Theme 2: Contribution of employees in team work.
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Yes No
0
5
10
15
20
25
30
35
Column E

Interpretation:- Under this analysis, it is employees views that their coordination is essential for
working in team. Through this recognition, it has been identified that 35 employees out of 40 are
viewed that effective coordination of employees is favorable to gain proper team work. In this
reagrd, workers who perform their job with zeal are able to contribute their performance
effectively in group work. In addition to this, these favorable workers express their opinion that
Harrod's ltd provides effective services to each employee and fulfill are requirements. Therefore,
it is obatained that employees perform effectively in team work and therefore understanding and
positive environment of entity is created. In addition to this, effective work performance leads to
increase effectiveness of small scale enterprise at high level. However, various methods are
applied by organization to improve skills of workers. For example; communication, problem
solving, supportive behavior and reducing issues occur at workplace. Moreover, it is resulted that
organization can increase its efficiency through effective coordination of workers that lead to
achieve development of employees personally as well professionally. In this regard, key tool to
encourage workers for better performance is determined that affects effectiveness and positive
13
Effective Ineffective
0
5
10
15
20
25
30
35
40
Column H

atmosphere of entity efficiently. Thus, employees performance impacts on organization's
environment that affects implementation at large scale.
Theme 3: HR department performance for personnel management
Interpretation:- Through this analysis, researcher collects information related to HR
department's role in personnel management that impacts on atmosphere of entity. However,
through this research, it is evaluated that human resource department of small scale enterprise
plays effective role in increasing working efficiency through organizing different tools such as
organizing training and development programs, asking for employees requirements and tries to
provide them job satisfaction. Therefore, under this research analysis, it is identified that 25
respondents are satisfied with HR department's role to improve skills of workers. It influences
environment and different aspects of human resource department. Therefore, there is positive
results are obtained from employees rewarding HR role in personnel management. Moreover,
workers express their views that organizational department as human resource has been played
crucial role in organization's effectiveness. However, proper balance and positive environment is
created through reducing issues occur at workplace. In addition to this, it is analyzed that human
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Yes No No idea
0
5
10
15
20
25
30
Column J

resource department of Harrod's ltd has sustainable approach for improving skills of workers and
enhancing working efficiencies of employees efficiently. In addition to this, different ideas are
obtained for effective performance of employees to increase working efficiencies and better
coordination in team at high level.
Theme 4: Training and development program impact for encouraging employees to better
performance
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Interpretation:- Under this data interpretation, it is determined that employees are
satisfied with training and development programs. They present their views that by attending
these developmental programs that impacts on working efficiencies and also helpful for
improving different skills at large scale. Therefore, 50% employees agrees positively that
training and development facilities provided by Harrod's ltd is valuable to gain better
performance and also helpful for increasing number of trained and experienced workers that
affects team work and great coordination for organization's effectiveness. Moreover, satisfaction
level of workers related to job performance get increased at high level. In addition to this, it is
recognized that workers of organization plays more effective by attending training and
development programs. Thus, positive views are obtained related to training and development
programs.
Theme 5: Most appropriate training method
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Satisfied Highly satisfied Dissatisfied Highly dissatisfied
0
5
10
15
20
25
Column K

Interpretation:- Harrod's ltd organize training program through two methods such as on
the job and off the job. In on the job method, classroom lectures, seminars and different methods
are applied for facilitating training. While on the other side, off the job method includes reading
articles, newspaper, magazines and using search engines are involved. Therefore, for
determining comparison between method, it is determined that 25 employees out of 40 are
satisfied with on the job method. They learn more and express their views that by attending
classroom lectures and presentation, they develop their communication and understanding for
helping other employees and creating effective environment of organization. In this regard, it has
been evaluated that on the job method is most appropriate for improving skills of employees to
craete understanding and positive environment of organization effectively.
Theme 6: Responsibility of employees to create positive environment of Harrod's Ltd.
Interpretation:- It is one of the most favorable point by analyzing employees view for creating
environment of organization. Thus, 30 respondents out of 40 present their views that workers
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On the job Off the job
0
5
10
15
20
25
30
Column I

play significant role in effectiveness of organisation. In addition to this, it is analyzed that
employees of the organisation are responsible for creating positive environment of firm. Thus,
for creating positive and peaceful environment of organization employees plays crucial role by
great understanding and support to each other. Therefore, skills and working efficiencies of each
individual can be implemented at high level.
Theme 7: After attending training and development program, impact on personnel
performance.
18
Yes No
0
5
10
15
20
25
30
35
Column L

Interpretation:- Through this research analysis, it is determined that working efficiencies and
skills of employees get developed through attending training and development programs. It is
evaluated that by taking advantage of training and development programs, personal and
professional development of workers is gained effectively.
Theme 8: Personnel management impact on organization's performance
19
Yes No
0
5
10
15
20
25
30
35
40
Column K

Interpretation:- Through this analysis, out of 40 high number of employees as 25 agrees
that personnel management impacts on organization's performance. Therefore, development of
employees and entity is gained effectively.
CONCLUSION
The report is concluded that research project is able to recognize current performance of
organization by conducting survey. Through this assignment, manner to research project
planning and implementing action plan is determined. However, role of personnel management
on effectiveness of organization is considered. In addition to this, research methodology and
several techniques to conducting research is recognized. Moreover, data interpretation and tools
to increase working efficiency of employees is presented on the basis of which organizing
training and development ideas are generated. In this regard, data analysis and components for
creating positive environment of Harrod's Ltd is considered. Thus, the SME project report is
determined systematic planning procedure and different research methodologies is considered.
Including this, through this report data analysis, significance of research procedure and
presenting company's effectiveness is determined.
20
Agree Strongly agree Disagree Strongly disagree
0
5
10
15
20
25
30
Column K

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O'Leary, Z., 2013. The essential guide to doing your research project. Sage.
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