This case study examines the challenges faced by PEW, an equipment manufacturing organization, focusing on continuous improvement strategies. The analysis identifies key issues such as a lack of management monitoring tools, limited technology adoption, and inadequate employee training. The study employs seven quality tools and techniques, including cause-and-effect diagrams, Pareto analysis, scatter diagrams, and control charts, to determine root causes and their impact on performance and customer satisfaction. The report proposes a continuous improvement plan that emphasizes technology implementation, improved manufacturing processes, and employee development. The plan addresses specific problems through team-based approaches, customer-centric assessments, and disciplined manufacturing processes. The study also highlights the need for resource allocation and monitoring, including financial support, hardware, and human resources. The analysis concludes by emphasizing the importance of continuous evaluation and adjustments to ensure sustained improvements in quality, efficiency, and overall business performance.