This document presents a system analysis and design report for FTMC Pty Ltd, focusing on the development of a pharmacy management system. The report begins with an executive summary outlining the need to improve appointment scheduling, record-keeping, and payment processes to enhance efficiency. It includes a system request detailing the project sponsor, business needs, requirements, and value. A work plan outlines the tasks, assignments, start and end dates, and status. The feasibility analysis covers technical, organizational, and economic aspects, including cost-benefit analysis. The requirements section specifies functional and non-functional requirements. The report then includes a use case diagram, process models (context diagram, Level 0, Level 1, and Level 2 DFDs), and a data model with a data dictionary and an entity-relationship diagram. The system aims to computerize various aspects, including patient appointments, record-keeping, payment processing, and drug reordering, providing features such as unique patient identification, doctor and nurse allocation, automated reporting, and efficient data retrieval. The system is designed to be user-friendly and includes security features, aiming to reduce manual workload, improve efficiency, and enhance the medical center's position in the industry.
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