Pharmacy Performance Appraisal: Skills, Development, and Reflection

This report provides a comprehensive overview of performance appraisal within a pharmacy setting, focusing on the role of a pharmacy manager and the skills required for effective job performance. It identifies key strengths such as memorization and areas for improvement including communication and team working skills. The report outlines a development plan that includes attending seminars and workshops to enhance communication and team collaboration, as well as continuous self-learning to improve knowledge of drugs and assessment. The importance of implementing a structured performance appraisal system within the pharmacy is emphasized, highlighting its potential to foster staff growth, satisfaction, and smooth operational flow, using a simple scoring system to review performance against expectations. The personal reflection section assesses the presentation, noting what worked well, areas needing improvement, and specific actions to enhance communication and presentation skills through workshops and seminars. This document is available on Desklib, a platform offering a range of study tools and solved assignments for students.

MANAGE PEOPLE
PERFORMANCE

PERFORMANCE APPRAISAL
 It can be defined as the process in which
performance of a person is reviewed with an
objective to enhance future performance of an
individual.

IMPORTANCE OF PERFORMANCE APPRAISAL
 Performance appraisal is a very important aspects in terms of
setting up new goals and objectives
 It helps employer to review performance of employee in more
clear and objective manner
 Performance appraisal is also important in terms of
identification of training and development needs of workers
 It helps in identification of the core strength and weakness of
people working in an organization

THE PHARMACY’S PERFORMANCE APPRAISAL
Job description of job
 My key role as a pharmacy manager is to dispense
prescription to people as per the set standards.
 Along with this, I am also responsible to ensure
that the procedure and policies linked with drug
control are followed in the best possible manner.

SKILLS REQUIRED
 Memorization, strong maths, science, attention to every
detail etc are the key skills which I need to posses in
order to carry out my task and roles in the best possible
manner.

AFTER CARRYING OUT THE PERFORMANCE APPRAISAL,
THE FOLLOWING THINGS HAVE BEEN IDENTIFIED BY ME:
 I am very good in memorization and this is supporting me in
dispensing prescription in the best possible manner.
 However, I need to work upon my communication and team
working skills in order to gain better growth and development
opportunity.
 At present I am accomplishing my key responsibilities in effective
manner and there are only few areas which needs to be improved

RATING SCALE
Skills Rating
Knowledge about
drugs and
assessment
2.5
Team working skills 3
Communications
skills
2.5

OPPORTUNITIES
IDENTIFIED
In terms of opportunities, it can be stated that lifelong
learning, attending workshops and seminars etc. is the
key opportunity which lies in front of me. Furthermore,
working upon this will support me in improving my
performance and gain new skills.

THE DEVELOPMENT PLAN
Skills need
to be
developed
Reason for
developmen
t
Activities/
strategies
which can
be used
Time
required
Communicatio
ns skills
This will help
in
communicatin
g my goals,
ideas and
strategies in
effective
manner
Attending
seminars
6 months

CONTD….
Team working
skills
This will help
me in
developing
effective
coordination
with other
staff
members in
pharmacy
Visiting
workshops
8 months
Improving
knowledge
about drugs
and
assessment
It will help me
in performing
my roles and
responsibilities
in the best
possible
Self learning or
e-learning
1 year

THINGS TO BE INCLUDED IN SYSTEM OF PHARMACY
 I personally feel that a system of performance
appraisal should be developed in our retail
pharmacy.
 This will help in overall development and growth
of all staff members and will also support in
carrying out smooth flow of all operations in
long run.

CONTD…..
 Along with this, performance appraisal in our pharmacy will
create sense of satisfaction among all staff members.
 The performance can be reviewed with the help of using a
simple scoring system which will include rating from 1 to 5.
 1 will denote that the personal has resulted in well short of
expectations whereas rating 5 will mean that he/she has
exceeded expectations.

APPENDIX B
 Personal reflection
What worked in
your presentation
The concept of setting up
performance appraisal in our
pharmacy
What did not
worked well with
presentation
My lack of presentation and
communication skills

CONTD…..
What improvements can be
made
I can work upon my
communication and
presentation skills
What you will do to make
these improvements
Visiting seminars and
workshops