British Corporation Pharmacy Performance Analysis and Recommendation

This report analyzes the performance of three pharmacies—Wickham Avenue, Topside Street, and Deerway Road—operating under the British Corporation, located near East Anglia. The analysis, aimed at recommending the closure of at least one pharmacy due to financial constraints, utilizes data from customer surveys and complaint records. Complaints are categorized by severity, including issues like prescription errors and poor advice, while surveys assess customer satisfaction across various aspects, such as wait times, pharmacist understanding, and cleanliness. The data analysis includes visualizations of complaint distributions and combined negative ratings from the surveys, revealing that Topside Street has the worst performance. Based on this comprehensive evaluation, the report recommends closing the Topside Street pharmacy to improve the corporation's operational efficiency. The analysis underscores the importance of customer feedback in evaluating pharmacy performance and making strategic decisions.