Philips Financial Services: A Case Study on Workplace Foundations

This case study examines Philips Financial Services (PFS), a company providing financial services, focusing on its organizational structure, workplace culture, and leadership style. The analysis includes a proposed organizational structure emphasizing decentralization, formalization, and departmentalization to improve employee morale and reduce stress. It also delves into the importance of leadership styles in shaping the company's culture, highlighting strategies such as behavior modeling and skill-building techniques to sustain a positive and ethical workplace. Furthermore, the study addresses the critical issue of workplace bullying, recommending regular policy reviews and training programs to foster respect and good relationships among staff. The concluding remarks recommend the aforementioned strategies for the company. Desklib provides a platform to access this and many more solved assignments.

FOUNDATIONS OF
WORKPLACE SUCCESS Case study of Philips
financial services

INTRODUCTION
Philips Financial Services (PFS) company deals with the provision of
financial services such as accounting and tax, self-management super
funds and general advisory to businesses. nick Philips is the sole owner
of the company and he makes all the decisions for the company since
there is no other director.
The firms’ staff consists of marketing manager, chief financial officer
and employees only.

ORGANIZATION STRUCTURE
OF PHILIPS FS.
The organization structure of Philips Financial Services comprises of one
shareholder, one marketing manager, chief financial officer and
employees only. I would propose and recommend an organizational
structure with the following elements;
 Command Chain
This chain usually starts from the chief director officer at the top and
employees at the bottom. Philips Financial Services company has a short
chain of command consisting of the sole owner, marketing manager,
chief financial officer and employees only.
 Centralization and decentralization
The Philips Financial Services should implement decentralization
structure whereby all staff members contribute ideas in decision making
process.

ORGANIZATION STRUCTURE
(CONT.)
 Formalization of Jobs
The firm should employ this structure because it reduces work pressure
and job stress unlike the informal structure
 Departmentalization
PFS company should implement this structure to reduce work stress and
bullying among workers as well as increasing employees’ morale.

WORKPLACE CULTURE
The Philips (PFS) company is a multi-cultural firm. The staff members
are of diverse culture and religions. There are some from India, New
Zealand, Brazil and UK among others. However, majority of them are
Australian. The firm employs both male and female workers with the
male being 65% and female 35%.

LEADERSHIP STYLE AND
CULTURE
The importance of leadership style in PFS and its influence on culture
are discussed below;
 It enables the leader to have control over the subjects; a leader can
influence organization activities and the outcomes.
 Enables distribution of the organizational responsibilities to other
workers in the organization which makes it easy for the organization to
achieve its goals.
 It also maximizes employee engagement in the organization roles.
This is achieved by making employees understand the status quo of the
firm and the role of their individual jobs towards achieving the firm’s
goals.

STRATEGIES TO IMPLEMENT
TO SUSTAIN POSITIVE AND
ETHICAL WORKPLACE
CULTURE Behavior Modeling
People tend to follow the behavior of others in an organization. For instance, employees
would follow the management and leaders’ behaviors as their role models. Those in the
lower level normally follow the practices of those in top management levels
 Problem Solving and Skill-building Techniques
PFS has ethical policies and procedures governing the general operations of the firm,
the kinds of behavior expected and customer relationships among others. However,
they should also focus more on strategies to develop problem solving skills.

WORKPLACE BULLYING PREVENTION PROGRAM
Work place bullying is a major concern and many organizations are working to
prevent it. Bullying in the work place is also called corporate violence. Extreme
cases of bullying can result to injury or even death of an employee in the work
place.
The management of PFS should regularly review workplace policies and procedures
to ensure that employees adhere to essential values governing their behavior in the
firm.
The management should also formulate training programs for staff members
dealing on organizations’ regulations and expectations. They should be trained to
execute important workplace values such as good relationships and respect.

CONCLUDING REMARKS
The aforementioned strategies are the recommended organizational
structure for the company – Philips Financial Services (PFS).

REFERENCES
See the main report for the reference list.