Business Report: Pitching and Negotiation Skills for M&S Success

This report provides a comprehensive analysis of pitching and negotiation skills within a business context, using Marks and Spencer (M&S) as a case study. It details the negotiation process, emphasizing stakeholder management and the importance of effective communication. The report explores various stages of negotiation, including planning, justification, rule setting, bargaining, and execution. It examines the role of documentation and proposal writing in business, focusing on competitive advantages and contract methodologies. The report also highlights the significance of pitching skills, the potential results of an effective pitch, and the fulfillment of post-pitching obligations. The analysis covers the rational negotiation method, training sessions, and the critical evaluation of negotiation processes, providing insights into how M&S utilizes these skills for business development and customer satisfaction. The report underscores the importance of employee skills, management strategies, and the role of sales teams in enhancing business performance. The report also delves into the role of various departments, including the HR department, in the overall negotiation process. The report also covers the importance of Request for proposal documents.

Pitching and negotiation
skills
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Table of Contents
1INTRODUCTION........................................................................................................................................................3
2TASK 1.........................................................................................................................................................................3
1P1 Determining the negotiation process and the key Stakeholder in commerce...................................................3
2M1 Rational negotiation method that essential for information preparation........................................................4
3D1 various type of stages of negotiation process and dealing with the problems...................................................4
4M2 documentation and proposal that cause of breaching agreement....................................................................6
5D2 competitive advantages and contract methodologies.......................................................................................7
6M3 Pitching method used in Marks and Spencer....................................................................................................8
7D3 dynamic and effective pitch..............................................................................................................................9
8P.6. Potential results of effective pitch................................................................................................................10
9M.4. Mark & Spencer organization is fulfilled their post-pitching obligations..................................................10
10M.6 pitch and post pitch results..........................................................................................................................11
3CONCLUSION...........................................................................................................................................................12
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1 INTRODUCTION
Pitching and negotiation is a process in which the person can be interact with the another
and with the help of these techniques, it can be easily convince the person. These techniques are
important when two people exchange the information so that it is very beneficial for the people.
These techniques are very important for the organization Negotiation and pitching is a way to
enhance their skills and knowledge through communication. It is the best way to determine the
client requirement and concern with the manager and they have good quality of knowledge to
explore their skills through the pitching (Tse, 2014). It is very important for the organisation in
which they will hire those candidates who have effective pitching skills. Marks and Spencer
(M&S) always focus on their pitching skills because this skill is very important for the firm as
with the help of this technology can be easily interacted with the client. Most of the investors
directly contact to those employees who have a better presentation skills and that are good for the
growth of organisation. M&S is very popular company and located in United Kingdom and they
deal with the retail store. In this report, it determines the negotiation process and how it can be
used in M&S.
2 TASK 1
1 P1 Determining the negotiation process and the key Stakeholder in commerce
It is a process when two people communicate to each other and with the help of
negotiation it can be find out the one opinion on a particular topic. It is an effective process to
maintain the stakeholder information for the business process. The manager of organisation can
arrange conference and handle communication between the clients. It is a process to acquire
entire information related product because with the help of this skill, they can easily explain the
product related information to client (Dobbie and Green, 2015). The manager can share
important information to stakeholders. It is very critical situation for the manager to handle all
the terms and conditions of organisation. M&S is focused on their pitching and negotiating
process because they are conducting a better process for the stakeholder.
M&S will always concern about the customer satisfaction because they provide good
quality of product in store and it can be finding the actual need of customer. The main objective
of every company is to provide the best quality of product and they are also taking negative and
positive review so that according to customer, they will change the product information. The
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sales team plays an important role when they have effective quality of negotiation and pitching
skill so that they provide the information in every effectively.
Employee has specific role to handle the customer and provide the best information and
services. The manager is important person to understand the requirement of customer as well as
employee because they will manage the stakeholder in the firm and they will help the employee
for increasing the skill, power and knowledge (Boccuzzi, 2017). The management is analysing
the whole department and identifying the resources required for the firm. Shareholder is the
special part to the firm with the help of this term, the investor can be providing the funding for
the companies and they also share values in market.
M&S can be arranging the new strategies and changing their quality of product in which
the supplier will supply an effective quality of raw material at very low price and the manager
will handle the whole manufacturing department and identify the best production details. The
production department is stored the information of particular product and supplier will supply the
product in market. In this way, it can say that pitching and negotiating process is important for
the business process because with the help of these skills, the customer is always connected to
the organisation directly and indirectly.
2 M1 Rational negotiation method that essential for information preparation
The negotiation process is required for any organisation because with the help of this
process, they are taking some important step for the company growth and it is step by step
process when the manager will understand the need of customer and they can be important role
for organisation. They will maintain the employee requirement and their satisfaction as well.
Negotiation is the best approach for the business process when it increasing the level of firm.
The management are always helped to the customer for the product details and information
provided through the effective pitching and it can clear a doubt regarding the purchased
information. M&S are always focused on the pitching and it provides the training session for the
improvement. The employee can be increased their skill through this session and enhance their
skill for the beneficial of organisation.
3 D1 various type of stages of negotiation process and dealing with the problems
Negotiation is a process to convey the communication from one place to another in which
it is an efficient way to represent their product details. Every steps of company process, pitching
is required for any department that can be play important role in whole business process. It is an
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art or skills in which how can be presented in front of client There are some steps for the
negotiation process as following:
Planning and preparing: It is a process, when the manager is making a strategy for the
development of company. The main aim to identifying the need of customer and employee and
then it can be collect the important information related any topic and issues. The manager are
conducting a board meeting and discussed about the whole scenario, it presented some questions
in front of the employee member such as what information are required for the development.
These process is maintained by the manager who has an effective pitching skills to understand
the issues and can be represented in front of the company employee. They are creating a new
planning for the customer.
Justification and Clarification: This discussion is based on the clarification and justification,
when all employees share their viewpoint and opinion towards the business process.It is a
negotiation process, when they are discussion on their business strategies and planning. It is a
way to share their knowledge for the growth of company (Zhang, Zhang, Tang and Luo, 2018).
In this way, manager can be identified the opinion of every employee those who are participated
in this discussion. This discussion is important because the negotiation and pitching skill can
handle the critical situation in very effectively.
Setting ground rules: This is the important for the negotiation process because they are
identified the role of pitching skill and discussed about the topic in the session. It can be
identified the limit of pitching and negotiation. In this way, The manager will maintain the whole
pitching skill and always focus on the backup plan. In this way, they are creating an effective
negotiation. The rules of negotiation are helpful for the stakeholder.
Bargaining and problem solving: This is the important stage when the manager are always
focused on the discussion of negotiation (Kadish, Schulhofer and Barkow, 2016). The sales
Team can be maintain the product detail in market. It is a method to finding the problem of
customer and then afterwards solve the problem according to customer requirement. Marks and
Spencer are taking responsibility to analysis the whole process of company and then provides the
solution of the customer. They are creating a different department that would be manage the
customer details, product details, purchased related information are store in the company
database and then they will manage the system in very proper manner. It also analysis the
discussion on a particular issues and challenges.
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Execution Procedure: This is the last process, when all the documentation details are required
for the agreement. The manager will fix the deal with the client and both the parties are agreed
for these changes which are important. The agreement has been done because of the common
opinion showed by two parties. It is the last step of the negotiation stage.
Critical Evaluation of negotiation process
Negotiation is a step by step process that would be useful for the interaction of customer
and stakeholder. It can be easily take decision for the company benefits and determine the actual
requirement of the client. Marks and Spencer are focused on the changing determination. It can
be consider the employee need and can be fulfil the requirement. The management are handle the
people request and mange the policy of each employee in organization. The company will
manage the detail of every employee and all the information related detail stores in the
management. For Example- In the firm, The Talented employee are taking all the work load and
responsibility to maintain the business operation in very perfectly. Manager will create a new
plan for the negotiation and can be prepare a specific effective strategies that are beneficial for
the organization (Chasek, 2017). These process are used for the negotiation. Other hand, the
different HR department handle the information of employee. Management creates a new plan
for the justification and clarification for the negotiation.
4 M2 documentation and proposal that cause of breaching agreement
Request for proposal is a process to represented in the form of documentation that are
follows the rules and regulation in which company identifies the good services. These
documentations are handle the manager to making a proposal for the business operation and
performance related (Folberg and Golann, 2016). It also specifies the actual issues and
functionality of business. It is made by the manager and then they can be represented a draft in
the form of document. They are take advice to the other employee, if any changes are required or
not. The board member are discussed on the particular topic and finding the accurate solution.
Further, the proposal can be move to the initial stage when every one give their own feedback on
this document. The draft was issued by the organization and they will manage the whole changes
in very quickly. At last, proposal has to be submitted.
There are following steps used for the organization to making an effective Request For proposal
as: Manager can be analysis the whole need of customer and understand them, At last they are
applying a different type of approaches for the development and it also designs a new model that
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would be helpful for the customer because Most of the people are attracted the new product so
that this approaches are play an important role in market. It also creates an importance of this
proposal. They are using specific tool for design purpose such as hard ware devices and software
that helpful for the development. At that time. The time has to be changed because there are
many technologies are used for provide the best result. This is the way to enhance their product
in market. This tool creates a very dynamic proposal.
5 D2 competitive advantages and contract methodologies
The main motive of the company is that price is down and improve the efficiency of state
funded organization, it includes the local govt. and central departments. The tendering method is
helping to the firm to analyses the clients demands and provide the best quality of services or
products that main objective to fulfill their expectations and needs.● Money value and result: to provide the best value for money to come out for the clients
and customer is taking the help of competitive tendering, and management can provide in
it (Tse, 2014). For an example- the company has providing various type of options to the
customer and customer has to choose a good product. Hence, for the customers the
company has providing so many ideas and choices to select the product.● Compliance and regulatory outcome: government law and regulations are help to assist
in the competitive tendering. It helps the management to avoid legal consequences
apparently. The company have to follow the various types of rules and regulations to
authorised the legislation In united kingdom.● Wide range of alternatives: the firm has supplying and producing the products and
services from the different types of company there are so many huge area to alternate
available of the organisation.● Better value: the methods higher quality products, price deduction, other different value
adds, and better services.● Master Agreements
● It is defined as, in the master agreements the contract two between comapnies in
which they were agreed to definite terms and condition that decide their further
transactions. The methods are:
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● Contract Law: the contract law containing several types of terms and conditions which
were relating with contract law (Mejía-Arauz, et.al, 2018).● Offer: the offer is considering and depend on agreement both the parties who is binding
in. overall depend on the offers by considering by the offerer.● Acceptance: before accepting the offer the party has duty to read the offer before
handling the offer and follow the rules and regulations.● Consideration: they want some time to make proper decision before come out into
agreement.● Mutuality of obligations: it refers to, obligation of an worker to provide some work and
pay for it.● Competency and capacity: when the natural person come to sign the contract he or she
having a liability capacity to agree and undertake the process.
6 M3 Pitching method used in Marks and Spencer
The method by which firms choose to advertise companies in state to advertisement and
brand marketing role and responsibilities. Mark and Spencer outsource their publicity duty to
outside authority etc.(Fletcher, 2018). In this way, it can be used an effective pitching style for
managing the business process in the Marks and Spencer discuss in following:● Value Creation: this method by which the valuable of business can be declared is called
as value creation. In Mark and Spencer pitching is playing a vital role in this. Therefore,
helping in effective advertisement ideas and pitching strategies, the value of organisation
is enhancing by which organisation management.● Brand Loyalty: in the company, pitching efficient process can be maintained and helped
in the industry. In the Mark and Spencer the pitching process enhancing the brand
quality. If the brand is good the customer automatic attract by the company and buy the
product always produce a good brand quality products.● Innovation: in the competitive market, the management keep continuing the process of
products and services innovate in manner in the market (Nic Giolla Easpaig, and
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Humphrey, 2017). In the competitive area of UK Marks and Spencer worked for a retail
industry.● Networking: to providing efficient and effective networking with the help of
management. Marks and Spencer helps in pitching to develop networks efficiently and
effectively.● Partnership: In the organisation, maintain a partnership with the company employees
and outside of the company users which mat helpful to get succeed in the future.
Benefits of pitching
1- Increases inspiration
2- Helps to test thought
3- Change public speaking skills
4- Enhancing knowledge
5- Expanding horizon
7 D3 dynamic and effective pitch
Marks and Spencer uses the different pitching style for changing the environment of
business culture.
Using different aids: To produce a different pitch, the firm has creative different ideas such as,
creative arts, and visual aids, etc. in this order attracts the client work (Belinsky, and Gogan,
2016.).
Listening: The company should always listen the problems of clients and give them chance to
change the confusions. If the doubts is correct then organisation should improve and follow the
ideas and build a trust between organization efficiently.
Understanding current trends: Company should always know the current trends to manage and
understood the customers choices and prepare pitch accordingly. In the market whatever is going
in trend is very helpful for the organisation to create a creative idea and attract the attention of
client efficiently and effectively.
Deals with rejection and asked for referrals:
In the company rejection is the first step which is not requires for customer like our ideas.
When the rejection is there by client the organisation must take and give the different ideas to
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manipulate the idea and fulfil client demand. This idea is a big support to create an effective and
efficient activity with the impressive pitching form in order to get customer appreciations. To
create a dynamic or creative pitch the management should need to keep calm and concentrate on
their work and different methods. The rejection for the ideas and thoughts for the company is
very painful and harm and loss but should be calm in nature and focus on the other further goals
and achieve good and follow the new trend whatever is going in market and always understand
the reason of rejection to implement new one (Coppens, et.al.). In the certain area's management
needs to improve their doubts and pitching style in state to eliminate them efficiently. So future
presentation, getting opportunity to clear and implement the earlier problems of the client and get
succeed in further opportunity to impress the client demands with the help of creative and
innovative ideas.
Summarise and follow up:
Pitching is a necessary part of organization to help for the purpose of marketing and promotions.
They also contract with the other agencies for advertisement, the management is selecting the
agency who have attractive pitching way. It may help in to create a proper demonstration,
generate a brand loyalty, networking, partnership and innovative ideas. In the agency the
management can be build the loyalty to the people or customers.
8 P.6. Potential results of effective pitch
Business expansion: A good pitch method consider to be some different ideas for
business that help for increase more efficient services in organization effectively and
efficiently. For the business expansion, a manager should guide his sub coordinates to great
succeed in organization and execute the creative innovative product to expand the business in
industry more different manner.
Preparation for success: Strategic planning is useful for making the best pitching in
within the firm situation in which they must be determine the ideas of applicable pitching
within the Marks and Spencer. An efficient pitching is a technique which help for managing the
business operations and function in proper manner. Always prepare a plan should to know the
company employer how to work in it and how to create a new product and advertise in the
market.
Working: Generally, entrprises services is creating the work in which they must be
generate more relevant services in the company in effective ways. The Mark ans Spencer has to
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make positive relationship with the client to make positive venture and get ideas and choices
know what they think to increase in the income publicity and income act of the retailer outlets in
sufficiently form in the firm effectively (Rogoff, 2014).
9 M.4. Mark & Spencer organization is fulfilled their post-pitching obligations
Consider to the business environment at the workplace the pitching process is useful for
the user in effective form, so the another sales can organized to increase in the business industry.
In the comp-any the management is good in manner then industry can get succeed and more
profit in this to develop a product and services according to suggestion of client and sub
coordinates is more relevant for the company and what was the outcome come can gained more.
Some post pitching products in the company have innovative needs to developed some products
and services. If the modification is done in goods and services the sales of the company is
increased rapidly day by day and company will come in effective form.
Potential outcomes of pitch obligations
Certainly, some business man in business commence the pitch message for a certain amount of
funding in return for a some percentage of equity in the firm. Then the organizer defines the
opportunity and concludes with question and answer in it respective manner.
10 M.6 pitch and post pitch results
Fundamentally assessment of pitch: Generally, one might say that, contribute has a
component which they try endeavours to get to the rights operator accomplices to dynamic work
for their benefit. This is a successful procedure by which the association experts can exhibit their
item and administrations before their customers in more proficient frame. In addition, the pitch
procedure characterizes that the venture of time on the particular contribute is most essential
thing request to make powerful contribute with them more applicable frame.
Post pitch results: they may have impact the business zones by which viable execution of
the entreprises could be executed in significant frame. The business thought can be produced by
usage of post pitching approach, by which they can settle on powerful choice around a few of a
suitable business thoughts by which they can make legitimate improvement inside them (Wiener,
2017). Post-contribute help the business request to age compelling methods for introduction of
their offers of creation towards their customers in powerful way so successful deals talk could be
executed inside the business condition. Henceforth, post pitching characterizes that, the business
experts can increasing expected offers of the business. Something essential I have learned is that
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the result of my pitch might be an immense need for me, however not really for my planned
customers. Life can act as a burden, also different needs that are immediacy affecting their
business. Individuals leave, get elevated or abruptly need to cleave spending plans, which can
forget about another thought.
In this unique situation, potential result of contribute is help to change number of client in
showcase. Likewise, business person is to be utilize such sort of abilities or development is use
for better securities' industry situation. A divine being pitch is help to discover the general result
and oversee work or enhance number of client in advertise. It is help to give the reasonable
desire or help to adequately showing the guidance or enhance venture process must be included
(Hunt, 2016). There are some change in general advancement in economic situations. Business
visionary is to be use at the season of development is to be utilized as a part of work put. Some
new methodologies is help to future advancement of plan and cash is to be utilized perfect time,
right factor. It's the quality to demonstrate to distinguish that you're attempted can be taken for
given and in this way speaks to a sharp contributing.
3 CONCLUSION
As per the discussion, we conclude that pitching and negotiation is very important key
element for the business process. They provide the new approaches for the development in which
with the help of these skills, it can be explore their business. Many company investors are
interacted with the manager because of their effective pitching and negotiation skill. In this
report, they are providing the effective services to the client and utilising the style of pitching.
This is very effective skill for the sales team, when they are interacted to the customer in a very
proper manner. In this report, they are identified the negotiation stage in step by step. The
organization are used these skills for the development in which the client can build their trust on
the company.
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Appendix
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