Pizza Hut: Exploring the Characteristics of a Learning Organization

This report analyzes Pizza Hut as a learning organization, exploring its key characteristics and strategies. It discusses how Pizza Hut fosters a culture of continuous learning, critical thinking, and employee contribution to achieve organizational transformation. The report highlights the company's focus on innovation, technological advancements, and customer lifetime value. It examines how Pizza Hut implements systematic thinking, personal mastery, and team learning to enhance its market share and maintain a competitive advantage. Furthermore, the report emphasizes the importance of customer satisfaction, technological adoption, and adaptability to change within the organization. It also covers the role of leadership, overcoming challenges, and attracting top talent to create a dynamic and competitive environment. The report concludes by stressing the importance of feedback loops, and continuous improvement for Pizza Hut's sustained success as a learning organization. The report references work from Peter Senge and his colleagues.

Running head: Fundamentals of Marketing
Fundamentals of Marketing

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Learning organization
Learning organization is the term given to a company which helps to enhance the
learning pattern of the employees so that the organization can easily bring transformation. The
organization that attains knowledge and innovates in the competitive environment is known as a
learning organization. Learning organization gives focus on creating a culture that enhances and
supports continuous learning, critical thinking and also values the employee contribution. It helps
to achieve new knowledge throughout the company for incorporation into the day to day
operations. The concept of organizational learning was coined through the work and research of
Peter Senge and his colleagues.
This concept creates pressure on facing modern companies and assists them to remain
competitive in the market. Learning organization is not only related to current management trend
but they offer a work environment that is open to creative thoughts and also helps to solve the
problems related to work. A leaning organization focuses on creating its own future and also
considers that learning is an ongoing and creative process for the members and it helps to
transform the needs and aspirations of the individual both inside and outside.
Learning organization helps to enhance the growth of the companies. In this paper, the
discussion will be made by taking into consideration Pizza Hut. Pizza Hut is one of the largest
learning organizations. The company focuses on inventing and implementing new technologies
by considering the lifetime value of their customers as it treats them as long-term assets. Pizza
Hut is also the company that helps to encourage and facilitates learning so that transformation
can be done on a continuous basis. It also helps to survive and excel in the changing environment
of the market (Boyland & Christiansen, 2015).
As Pizza Hut is one of the learning environments so it is seen that it facilitates the
growth of the company. As the company expands its market it is seen it is due to the learning
process only. The company acquires new technologies and also the techniques that help to
enhance the market share of the company. By taking into consideration Pizza hut it is seen that
the features of a learning organization are:

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The idea of the learning organization is enhanced by a body of work that is known as
critical thinking. This is a framework that helps the people to evaluate the businesses as bounded
objects. Pizza hut consider this method as it helps people to evaluate the performance of the
company as a whole. Systematic thinking is known as the cornerstone of a learning organization.
The system thinking helps the company to evaluate the relationship between the parts of the
incentives and also various disciplines.
Pizza hut learns various thinks by other organizations and from the behavior of the
individual. The changes are made by analyzing the thinking pattern of the customers. Personal
mastery is the disciplines that are clarified by the employee's personal vision. It also goes beyond
the competency and skills that are involved. If the employees have personal mastery then it can
be easy for the organization to achieve competitive advantage. Personal mastery can be achieved
if the organization provides proper training and self-improvement skills. Pizza hut provides
proper training to its employees so that the growth can be achieved in an effective manner
(Wingrove & Urban, 2017).
It is seen that team learning helps to evaluate the performance of the teams and also assist
to achieve the overall goals. In Pizza hut team learning helps to build a shared vision and to add
collaboration.
Learning organization important for Pizza hut growth as learning organization does not
consider the ad hoc process. It also promotes, facilitates and rewards for collective learning.
Learning organization also helps to increase the growth of the company in following ways. In
pizza hut the innovation level is maintained and also the competitive advantage remains in the
organization. Pizza hut also attains the advantage of enhancing the good image by becoming
more people oriented. The qualities of the products are also improved at all levels by
considering the learning organization. By taking into consideration the learning process it is
seen that customer requirements are also linked to the resources (Kashif, Awang, Walsh & Altaf,
2015).
By analyzing the requirements of the customers the company tries to produce the quality
products so that the satisfaction level of the customers can be enhanced effectively. It is seen that
to satisfy the needs of the customers it is important to analyze the requirements so that success

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can be attained. The growth is attained by the company as the latest technology is used that
helps to enhance the overall profitability and growth of Pizza Hut. It is seen that if adopt the
latest technology to innovate the existence products then it can give positive results in an
effective manner (Ozdemir and Ergin, 2017).
Learning organization like Pizza hut embraces the change and has a vision of future to
build- in. Pizza Hut is considered as a good place to work just because of enhanced quality and
more committed employees. In the learning organization like pizza hut, the ability of change is
enhanced in an effective manner. The role of the learning organization is to manage the changes
so that proper activities of the organization can be conducted in a proper way.
Pizza hut produces various types of pizza by evaluating the requirements of the
customers. If the customer wants cheese burst pizza then it is important for the company to
provide cheese pizza to the customer as it will help to enhance the satisfaction level of the
customers (Jaber, 2016).
To create learning organization it is important to have good leadership that is based on a
traditional hierarchy. Also, there should be proper realization that the proper power is there in
the company to analyze the solutions to the problems. A learning organization culture is based
on trust and openness where the workers are given assistance and also rewarded for learning and
innovating. It is important to overcome the challenges in the company so that the activities or
the operations of the organization can be conducted smoothly (Augustin, Riley, Stockmann,
Bennett, Kahl, Lockett & Cobiac, 2016).
To compete in the competitive environment it is important to be competitive and
dynamic. Pizza hut introduces various variants in pizza so that the customers can be attracted.
The company challenges all the workers to consider resources and potential so that their
principles of humanity and liberty can be considered. Pizza hut tries to evaluate the method of
other organization so that the modification can be done in a proper manner (Šerić & Praničević,
2017). By analyzing the other companies it can be possible for the company to make
modifications so that the activities can be conducted accordingly (Burke, 2017).
Learning organization are the competitors they have their brand equity and also the best
candidates are attracted towards the organization. It is seen that the company needs to learn new

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things so that the changes can be made in a proper manner. It the duty of the managers to take
correct decisions so that proper decisions can be taken by the organization (Daft, 2015). The
decision making needs the company to enhance the capability of acquiring new behaviors over a
period of time. In pizza hut, the decisions are made by the top management so that proper
implementation can be done effectively. It is seen that the company try to maintain basic
principles and values so that continuous learning can help to think and act ahead of the
competition level. If the company remain a true learning organization then it is safe to achieve
future success (Baldwin, 2016). Pizza hut try to modify new and variety of pizza so that the
large market share can be achieved.
If there are a variety of items offered to the customers then it can be easy for the
company to induce customers to purchase the products and avail the services in a proper manner.
In the learning organization, all the employees and members are engaged in feedback loops. This
directly means that they can easily attain feedback from their members. The feedback is given on
the routine basis by the employees or the employees so that the formulation can be made on the
regular basis. To be one of the best learning organizations it is important for the company to
sustain a true learning organization that needs a lot of work and dedication and it takes time and
resources. For pizza hut, the customers are known as long-term assets (Rathore & Ilavarasan,
2017).
It helps to invent and implement new technologies that give value to its customers and on
the constant basis improves products and services. Many companies give their attention so that
the member of the organization can know the changing pattern and the activities are also
conducted in a smooth manner. So learning organization help to achieve overall goals and
objectives in an effective manner.
References

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