Managing People and Organizations: Pizza Hut Manager Report, MGT600

This report examines the role of a Pizza Hut manager within the context of managing people and organizations, using Pizza Hut as a case study. It explores the manager's key responsibilities, including directing staff, handling customer complaints, and managing inventory. The report also identifies challenges such as employee retention, customer experience, and inventory management. Recommendations are provided, focusing on improving customer experience through social media engagement and technological solutions for inventory and resource optimization. The report offers a comprehensive overview of the managerial role in a fast-food environment, providing valuable insights into leadership and organizational behavior within the hospitality industry.

Managing People and
Organization

Introduction
 In the current economic situations, there are various remarkable
transformations took place in terms of society, employees and
technology.
 In this research report, various necessary implications connected with
the managerial roles have been undertaken.
 For better understanding and purpose of effective research, Pizza Hut
is taken as an organization which is one of the leading fast food
chains in the world.

Pizza Hut
 Pizza Hut is a fast food restaurant chain which is known for its Italian-
American cuisine menu. Dan and Frank Carney founded the company
back in 1958 i.e. around 60 years ago.
 This food chain has 16,976 restaurants all over the world and the
numbers are increasing on a continuous basis.
 As per their mission statement, Pizza Hut wants to provide their
customer 100% satisfaction and their stakeholders attractive returns.

Operations and Findings
 In Pizza Hut, the manager responsibility is defined by the established
career in leadership under the hospitality industry.
 The major responsibilities of the manager include meeting the
demands of the customers as per the company stated guidelines.
 These include various responsibilities such as directing staff, and
manages overall activities of the stores, handling the complaints of
the guests, monitoring and measuring adequate inventories of food
and beverages.

Operations and Findings (Continue)
 Their other role includes holding of effective communication with the
employees in the stores to gain real insights about the operations in
back stage of store as well as the customer experience.
 The manager also needs to fulfil the assigned duties by the top
executives and management. The manager needs to also refine the
store structure on a continuous basis so that to bring overall
productivity and efficiency in the store management.

Findings and Challenges
 Various other areas as per the managerial role are diversified under
recruitment and hiring, following of necessary compliances made by
government, inspection of daily work report and handling cash
procedures.
 In addition, there are various challenges also which needs to be
evaluated by the manager. These challenges are related to managing
inventory and system, employee retention and customer experience.

Recommendations
 For tackling the customer experience challenge, the manager needs
to analyse all the aspect of customer service and gain related vital
information. They also need to engage with social media and online
reviews to raise customer experience.
 The manager can make their employee work by customizing the
shifts or weekly rotate as per schedule. Latest technology can also be
adopted by the management to solve the issue of inventory
management and resource optimization.

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