BMM4982 Professional Placement: Complete Reflective Diaries

This document contains a student's reflective diaries from a professional placement, completed for the BMM4982 module. The diaries cover two preparation weeks and five weeks of on-site placement. The student reflects on their experiences, including CV development, interview preparation, team working skills, and communication skills. They discuss their role as an agent, working between an agency and IPS contacting, a warehouse company. Reflections cover learning experiences, challenges faced, skills developed, and personal growth. The student also outlines action plans for improvement, focusing on time management, note-taking, and communication. The diaries provide insights into the student's confidence, achievements, and overall development throughout the placement.

PROFESSIONAL PLACEMENT
REFLECTIVE DIARIES
Student name:
Placement organisation:
IMPORTANT
Placement Preparation (Placement Launch) weeks (1&2) take place on university campus. The diaries for
these weeks are on the two blue line pages. Placement takes place on-site at the employer, and diaries are
on the five red line pages.
Complete all 7 reflective diaries.
Submit this completed document via the submission Turnitin link on the BMM4982 Moodle page.

Reflective Diary
1) Preparation Week One (Placement Launch)
Learning Experience: What did you do? What did you learn from the sessions? How well do you think you
participated?
As the agent I first searched for the agency in which I want to be placed. I have learned about CV development in
order to apply for the placement as the desired requirements in person specification. I have also learn about different
agency and warehouse. I participated whole heartedly and actively in all the activity during this session.
What went well? What went not so well? Why? How can you assess this?
The interaction with the instructor of the placement launch and other members of the team went very well. But the
my catching power to grab everything quickly was difficult for me as the session was fast with so much for learning. I
assessed this through my note taking skills as I was not able to prepare the key points quickly.
What did you learn/achieve? Which employability criteria does this event impact upon? Have you changed how you
feel about your placement? If so, how? How do you want to be perceived on placement?
As the agent communication skills are very necessary therefore, during this this session I developed my verbal and
written communication skills. This skills will impact my functional skills as an agent between the agency and IPS
contacting company and and also build my confidence for having good communication skills. Yes, I have transformed
my thought's from nervousness to the confident person. I want to be perceived as quick learner, confident aqnd
effective personality candidate in placement.
Reflection: How will this experience be used for your personal development? What do you need to do or know before
you start? What practical actions can you take before your placement?

This experience will help me adding new knowledge and experience to my personal growth and also add new skills
for my personal development. I need to learn more about the CV building, skills required for the work of agent in
warehouse company. I will work on my negotiation skills. I will try to work on my note taking skills as an agent.
Reflective Diary
2) Preparation Week Two (Placement Launch)
Learning Experience: What did you do? Have you enjoyed working in mixed groups?
In the next session I attended other activities to improve my abilities and to gain more information related to the
interview process and how to introduce myself in front of interviewer. In this session we performed in a mixed groups
which I enjoyed very much as this help me in understanding my team working skills and also help me in
understanding others perspective.
What went well? What went not so well? Why? How can you assess this? Do you feel more confident about starting
your placement?
In this session of group activities everything was very interesting and fun. I learnt through peer and peer support. But
meanwhile I also faced problem in interacting with all the members in the same language I was facing a language
barrier during the communication. I realized this when I was more interacted with people with same language. Yes, I
definitely feel more confident about starting my placement.
What did you learn/achieve? Which employability criteria does this event impact upon? What have you learned
about your personality preferences? What attitudes or behaviours will help or hinder your placement and how?
In this session as the agent I have learnt and developed my team working skills in the diversified team which is highly
important for this role when I will required to work as team player between the two parties. This will impact my
collaboration skills and team working skills. I have learnt that personality is more extrovert and I easily indulged with
the people and make them feel comfortable in interacting. I helping and interactive attitude and behaviour towards
my team members will help in my placement as this will exhibit my team cooperation and collaborative attitude.

Reflection: How will this experience be used for your personal development? What do you expect of the employer?
What support will you need? What do you want to achieve from your placement?
This whole session has provided me a memorable experience as while working in mixed group I met so many people
which helped me in building networks. This team working skills has improved my personal growth. I expect that
employer will cherish and try to foster my existing skills and use my capabilities optimally. I want a support of better
verbal communication and understanding between each other as an agency in order to fulfil the demands of
suppliers. I want to achieve the skills to represent myself confidently among the corporate experts.
Reflective Diary
3) Placement Week One (On-site Placement)
Learning Experience: Tell us a bit about your placement. What is the organisation, what does it do? Where is it based,
with how many staff? Are you clear on your role/project/targets?
This placement is about the agent recruitment who can work there as an agency. The name of the organisation is IPS
contacting based in Wolverhampton. The company is the warehouse company that has service of co- pack
operations. The staff of the organisation are flexible and work as a team.
What went well? What went not so well? Why? How can you assess this? How did you approach your first week?
What impression do you think you made? What are you excited/confident/nervous/worried about?
On the first day of the on – site placement people were polite and highly supportive. I faced the issue in
understanding the large area of the organisation and their system of co- packaging in different segments. I can assess
this through my review of whole week. I approached my first week at the on-site placement positively with full
enthusiasm. I was able to make a good impression of my personality among my employers. I highly worried about my
next week as I will be assigned with y responsibilities.
What did you learn/achieve? Which employability criteria does this event impact upon? What might you have done
differently? How confident did you feel? What could help you? Do you know where to go for support? Have you
contacted your Placement Tutor?
I have learned about the new techniques of packaging in the warehouse and also as agent how to communicate as a
dealer between two organisations. This will impact on my functional skills and my power of learning. I would have
prepare a pre schedule before reaching to the company in order to stay updated about my duties rather than wasting
my time their in preparing the chart sheet for the work. I was not confident as I was very nervous. The motivational
speech from my employer and co-workers. Yes I went to HR manager for the support. No I didn't contacted my
placement tutor.

Reflection: How will this experience be used for your personal development? What is your action plan? What could
you do to get more out of your placement?
This experience will help me building confidence and think critically to solve the problems and plan thing ahead which
is useful for my personal development. My action plan is to make a deadline based schedule for improving my time
management and note making skills. I will interact more with experts and workers already working their in order to
gain knowledge about working environment and opportunities to learn fast and grow fast.

Reflective Diary
4) Placement Week Two (On-site Placement)
Learning Experience: What are you enjoying? Who have you met? Who do you work well with and why? Do you like
the working environment you are in? Why?
I am enjoying the daily visit at the IPS contracting and meeting with new people and learning about new things. I am
highly enjoying the flexible team working criteria of the organisation. As an agent I met the CEO of agency as well as
IPS contracting and also I have met many workers an experts of operational department. I work effectively with the
workers of the IPS contracting. Yes I love the working environment because all the colleagues are collaborative and
supportive.
What went well? What went not so well? Why? How can you assess this? Do you have review meetings scheduled in
with the employer? Do you feel underworked/overworked or is the workload just right? Could you meet with your
supervisor to ask questions, ask for more support, clarify workloads and set realistic deadlines?
In the fourth week of the on- site placement my learning as an agent where going well but I faced an issue related to
the workload was bit more. I assessed this through my performance as I was not doing quality work in order to
provide the quantity. Yes, I have a meeting scheduled in with the employer. I feel over worked. Yes I can meet the
supervisor to ask questions and to clarify my workload.
What did you learn/achieve? Which employability criteria does this event impact upon? What might you have done
differently? What skills are you developing? What are you doing for the first time? What are you noticing about
yourself?
I have learned about the performance evaluation and self assessment during the course of actions. This will impact
my performance as an employee and help in summative feedback. I might have regularly assessed my performance
and observed my drawbacks early. First time I have communicated with the employer and supervisor for the
performance evaluation.
Reflection: How will this experience be used for your personal development? What is your action plan? What could
you do to get more out of your placement?
This experience is by far most learning experience that has helped me grow as person and also provided growth to
employability skills for my personal development. I will analyse my previous weeks work and then design action plan
for next week to enhance my shortcomings. I could have interacted more with my supervisor to understand the deep
insights of the placement as the agent.

Reflective Diary
5) Placement Week Three (On-site Placement)
Learning Experience: You are almost halfway! What are you enjoying? Do you feel part of the team? Do you think you
are you vocal enough? Have you brought any new ideas to the organisation? What are your key achievements so far?
I am enjoying my journey as the agent in the warehouse organisation as this helps me enhancing my operational
skills also. I am also enjoying the working environment and its people. Yes all the people in the IPS contracting treat
each employee as the part of big team that kept me motivated in work. Yes, I was vocal for my opinions and
suggestions. Yes, I have come up with digital record keeping system through app for the agents to maintain their
records.
What went well? What went not so well? Why? How can you assess this? What are you most proud of? How you
think you are perceived at work? What have you found difficult? Is it different to how you thought it would be?
All the activities and learning till this week and session where going well. Then I faced that I was not assigned new
sites I was repeatability working over same sites. This made me feel that I my growth is hindered. I am more
perceived as the hard working, highly organised and punctual employee. The management of records and
communicate between the agency and warehouse is difficult task in order to maintain harmony. Yes, it is completely
different from what I have thought.
What did you learn/achieve? Which employability criteria does this event impact upon? What might you have done
differently? Are you more confident now? How? Have you met everyone you want to meet?
I learn about the warehousing , operational activities, agent roles and packaging. This will help me adding extra
knowledge for the career growth or future employability opportunities. I could have more worked into diversified
field rather than in same logistics department. Yes I am confident now in this area and also I have met everyone I
wanted to meet.
Reflection: How will this experience be used for your personal development? Is this the kind of work you would like
to do when you graduate? Why? Are you at your best in this environment? Are you ready to progress a level in your
work?
This experience has helped in gaining knowledge of different fields which has provided me personal growth and
development. yes I want to work as and warehouse operator after my graduation. Yes, I feel my all the skills and
capabilities are optimally utilized and I am able to explore my options. I am ready to progress a level in my work.

Reflective Diary
6) Placement Week Four (On-site Placement)
Learning Experience: What are you enjoying? Are you getting feedback from the employer on your progress? How are
your energy and stress levels? Have you spoken to your Placement Tutor?
I am completely enjoying the environment and the progress and also my from the employer I am receiving feedbacks.
My energy is at advanced level for learning new things, taking responsibility but I am also stressed to moderate level
for performance development.
What went well? What went not so well? Why? How can you assess this? How any different groups of people have
you worked with? How have you grown personally and professionally?
The work and responsibility provided to me are effectively addressed by me on time. The problem is with the realistic
deadline for the workload. This assessed with my shortcomings in my performance through feedback provided by
employer. I have worked with different types of people and groups such as warehouse group, agent groups etc.
professionally I have gained an corporate experience and personally I have gained different set of skills such as
confidence, communication, team management etc.
What did you learn/achieve? What might you have done differently? What skills and competencies have you really
developed? Which achievements will you update your CV with?
I have learn to stay focused for my work and maintain the consistency of my performance. I must have changed my
pattern of working over the time in order to enhance my capabilities more. I have developed communication, note-
making and time management skills. MY team-working capabilities are also enhanced.
Reflection: Will you continue working with the organisation in some capacity following your placement? How many
Linkedin connections will you make before you leave?
I will continue working in same organisation as this support my personal and professional growth and also the
working environment is highly supporting. I will approximately have 50 LinkedIn connections. 00

Reflective Diary
7) Placement Week Five (On-site Placement)
Looking back to the three areas of development you identified- what activities have you done relating to each of
these? How have you progressed? Any digital skills you acquired?
Area 1: team working
In IPS contracting there is huge team of the co- packers I worked with then and learnt the team working skills.
Currently I found team working as the most suitable way of working in the organisations.
Area 2: communication skills
As an agent I have to communication between the agency and IPS contracting and deal with different peoples every
da this has excelled my communication skills. Now, I have excellent communication skills and also I have learn two
different languages too.
Area 3: note making skills
I have daily prepared a chart sheet for maintaining the record of the warehouse stock with the agency. This has
helped in improving my note making skills and currently I am fast in making notes during any conversation.
What feedback have you received from your supervisor at work? What is your reflection on this feedback? Is it what
you hoped for?
The supervisor has provided me with the apt feedback for my performance during the employment period. The
supervisor has appraised my achievements and demonstrated me as a hard working employee of the organisation.
The supervisor has also given his reference in the feedback in order to provide me with better opportunities in future.
The feedback was totally what I expected.
How has this placement changed your career aspirations? What would you like to do for the Level 5 placement?
This placement has changed my career aspiration from agency to the warehouse operator as the field is interesting
and will provide me more learnings and growth. I would like enhance my career portfolio and learn some transferable
skills.
How will you update your CV with this experience?

I will update my CV by adding my 2 years experience in this field. I will also add some digital software learning skills
and other generic skills that I have gained.
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