A Comprehensive Study on HR Policies and Employee Satisfaction at PMP

This report investigates the relationship between employee satisfaction and HR policies at PMP Recruitment Limited, a UK-based consultancy. It includes a situational analysis using SWOT, PESTLE, and Porter's Five Forces frameworks, alongside primary data collected through surveys to identify key problems such as competitor pressures, strict regulations, and work-life balance issues. The analysis delves into the company's strengths, weaknesses, opportunities, and threats, assessing the political, economic, social, technological, legal, and environmental factors affecting the business. The report identifies potential solutions by applying frameworks like the Ansoff Matrix, addressing the need for improved HR policies to enhance employee motivation and productivity. The primary research reveals insights into employee satisfaction levels and preferences, emphasizing the importance of a good working environment and work-life balance. This study aims to provide actionable recommendations for PMP Recruitment Limited to improve their HR practices and boost employee satisfaction.

The Business Consultancy

executive summary
this report has discussed about the relation of employee satisfaction and HR policies. It has
covered secondary analysis and primary analysis on the same topic and identify problems and
also solution of the problem. It has also evaluated framework like swot, pestle and porters five
forces.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Component 1....................................................................................................................................1
Situational analysis of the company............................................................................................1
Possibilities..................................................................................................................................9
Specific project..........................................................................................................................12
Specific project..........................................................................................................................14
CONCLUSION..............................................................................................................................15
COMPONENT three......................................................................................................................16
INTRODUCTION.........................................................................................................................16
REFERENCE.................................................................................................................................17

Topic: To identify HR policies and its impact on employee satisfaction. A study on PMP
recruitment Limited.
INTRODUCTION
Consultancy business is one of the important sector. As they provide or fulfil employee related
company need. This report will discuss about company which is PMP recruitment Limited. It is
the consultancy company which is based in UK. They are the leading supplier of temporary and
permanent labour. Recruitment industry is the fast growing industry. Company recruit and select
skilled and knowledge employees. They attract candidates by posting attractive advertisement
regarding vacancy. They work with client to attract and hire workforce in the company. Along
with recruiting the candidate company also retain talent employees in the company (Our Vision
and Values., 2021). So it can be said that talent management is done by the company. Retaining
talented workforce is essential because they are the only person which will help in the growth of
the company. As talented employees are the high performer employees of the company. This
report will discuss about different models like swot, pestle and porters five forces to analyse
market information, industry reports etc. it will identify problems from the situational analysis
and will also conduct primary research. It will also identify potential solutions of the problems
by applying ansoff matrix. It has also shed light on the objectives of the report and incorporates
costs, human resources and timing of the completion of the project and it will also discuss about
the reflection.
MAIN BODY
Component 1
Situational analysis of the company
swot analysis
strength-
the biggest strength of PMP recruitment Limited is their reputation. They are having good
reputation in the market which is helping them in fulfilling their objective. As PMP is the
recruitment company so they are expert in effective candidate screening. So with the help of
effective screening they are able to provide efficient employees to the company (Gupta, Gupta
and Gupta, 2019). Organisation is having strong compliance as they have power to attract
talented workforce.
1

Weaknesses-
the weakness of the company is that they are providing limited services only. This company is
only indulge in providing recruitment related services only which involve providing high
volume of manpower so that recruitment needs of their clients can be fulfilled. Company should
increase their services in order to generate more sales.
Opportunities-
organisation can provide proper training to their new and existing employees so that they can
perform effectively and can contribute in attaining company's objectives. Advanced technology
is also opportunity for the company. There are many computer based software which can be
used by company which facilitate the recruitment process fast (Widhiyaningrum and et.al.,
2017). With the help of emails company can circulate vacancy related message to wider
audience.
Threats-
competitors are thereat to the company. As there are many recruitment companies in the market
nowadays which is providing same services in less price. So clients are shifting to those
companies. Changing government regulations is threat because implementation of strict policy
can affect on the profit margin of the company.
Pestle analysis
political factors-
most of the policies are made and implemented by the local government of the country. In those
countries in which this company is operating is having flexible rules and regulations. The
policies which is laid by the government is as per the world trade organisation norms.
Government also regulate PMP recruitment Limited practices so that business will not practice
unfair means.
Economic factors-
it consists of fiscal and monetary policies which is form by the government only. If the deficit
will get increase then it can increase fiscal trouble over economy (Jafari and Othman Soleiman,
2020). In this competitive world it can be seen that there is high demand of talented workforce.
So they are approaching recruitment agency for the same. If the employment rate is high then it
will help company in finding out talented and skilled employees easily for their clients. Work
force productivity has increased in the company because of the effective HR policies.
2

Social factors-
due to the flexible immigration policies, now company can find out potential candidates easily.
This help company in getting talented employees globally. High birth rate is good indicator for
the company because in the future there are more chances to get efficient candidates.
Technological factors-
new technology is helping business in delivering fast services to the clients. With the help of
technology it has become easy for the company to search for talented candidates. PMP
recruitment Limited have adopted digitalisation through which they can easily promote their
company.
Legal factors-
company make sure that they follows laws properly (Zahari and Romli, 2019). They are
providing safe working environment to their employees so that they can work by giving their
hundred percent. Every country have different health and safety laws.
Environmental factors-
it includes factors like climate, weather, pollution etc. PMP recruitment Limited have started
campaign to reduce air pollution. They have also pledged that they will reduce carbon emissions
and footprints and make sure that their business are not harming the environment in any way.
Porters five forces-
threat of new entrants-
it is low because it is very difficult to achieve the economies of scale in this sector in which
PMP recruitment Limited is operating. This will help company in attaining competitive
advantage and also getting more cost. The capital which is required to start this business is also
high so this is also the reason which can turn off new companies. In this industry government
have strict rules and regulations so that also restrict new firms to enter in this particular industry.
Bargaining power of suppliers-
this is low because the number of suppliers in this industry is more and buyers are less. It results
in less power of suppliers and that is why suppliers have very less control over prices (Casañ,
Alier and Llorens, 2021). PMP recruitment Limited have less switching cost so that is why
bargaining power of supplier is less. Almost all suppliers are providing standardised products so
that is why it is easy for company to switch.
Bargaining power of buyers-
3

it is also low because the number of suppliers are more and the firms which is providing
recruiting services are less. So it can be said that buyers are more and they have less option to
choose with and also buyer have less control on prices.
Threat of substitute products or services-
it is low because there are less substitutes are available in the market. And also the substitute
which is available in the market are providing low quality of services so that is why service
substitution has become weaker force (Vintilă and et.al., 2017). In order to avoid substitution
threat company can provide differentiated products and services.
Rivalry among existing companies-
the rivalry is more as the sector in which PMP recruitment Limited is operating have few
industries but they have strong eye on company. When there are few companies then they keep
their eye properly on the moves of their competitor firms. Although company have large market
share but by launching innovative services by their rival firms can reduce company's customer
base. The fixed cost in which the company is operating is pretty high so this demotivate the
existing firm to exit this sector.
Problem identification-
competitors are the biggest problem for company because almost all companies are providing
same services which is reducing profit margin of the company. If any company will decrease
prices then client or customer will get shifted to those companies. This practice is also reducing
customer base of the company. Strict norms and government regulations are also problem for the
company (Lomazov, Ivashchuk, Lomazov and Akupiyan, 2021). There are various rules which
company has to follow while carrying their business. There is requirement to change HR
policies so that PMP recruitment Limited can deliver good experience or satisfaction to the
employees. It has also noticed that employees of the company is highly demotivated as they
have facing issues in balancing their work and life. Demotivated employees are the biggest
problem to the company because demotivation can lead to decrease in the level of employee
productivity.
Customer preferences are changing and that is problematic for the company because for this they
have to launch innovative services in the market. Innovation is costly because it require strong
research team who have expertise and knowledge to bring innovation. In this competitive it has
become difficult in recruiting right candidate. As people are having various options to chose
4

within so that is why for PMP recruitment Limited it has becoming difficult to satisfy needs of
their clients especially to those clients whose salary budget is less. Company is also struggling is
getting diverse candidates. As employees are not ready to migrate easily (Demirtas and et.al.,
2021). If they are getting good options in their own country or place then why they choose
migration option. Hiring such team which can ease the hiring process is also problematic
because candidates which have effective communication skills and which can evaluate candidate
properly are less in the market. Adopting advanced technology is also issue because adopting
technology incur high cost to the company. And if company will not use technology in operating
business then they can lose their market share.
Primary data collection
are you satisfied with your company? participants
yes 12
no 8
total 20
5
yes no total
0
2
4
6
8
10
12
14
16
18
20
Column B

Interpretation-
From the above bar graph it can be interested that about of 20 respondents 12 said yes and 8 said
no when they are asked that employees are satisfied or not. Majority of employees are satisfied
with the organisation because they take care of the need of their workforces (Shtal and et.al.,
2018). Employees are the most important asset to every company so that is why company should
have make their employees happy and satisfied. Satisfaction comes from inside and if employees
are satisfied then they will work more hard.
how company can satisfy their workforce? participants
 By providing them good working
environment
2
 extra benefits 3
 work life balance 5
 all 10
total 20
6
By providing them good
working environment
extra benefits
work life balance
all
total

Interpretation-
from the above pictorial representation it can be observed that out of 20 participants 10 said all.
2 said good working environment, 3 said extra benefits and 5 said work life balance when asked
about elements which can satisfy employees. It is important to give work life balance to
employees. Employee also have their personal life which they has to give time. In extra benefits
employee can provide vacation package, discount coupons etc. next is good workplace
environment. It is most important thing because every employee prefer safe and secure
workplace.
do you agree that HR policies of your
company need to be modified.
participants
 agree 8
 strongly agree 1
 disagree 6
 strongly disagree 5
total 20
7

Interpretation-
from the above image it can be interpreted that out of 20 respondents 8 agree, 1 strongly agree, 6
disagree and 5 strongly disagree in modification of HR policies of the company. There are
various problems in the organization due to which talented work forces are leaving company and
due to which company has to face labor turnover. So that is why changes in HR policies can
improve condition.
there is relation between employee satisfaction
and employee productivity?
participants
yes 18
no 2
total 20
8
agree strongly agree disagree strongly disagree total
0
2
4
6
8
10
12
14
16
18
20
Column B

Interpretation-
from the above diagram it can be said that out of 20 respondents 18 said yes and 2 said no when
they are asked that there is relationship between employee productivity and satisfaction or not. If
employee will get satisfied then only their productivity will increase. Employee will only work
hard if they are satisfied with the company and that will definitely increase productivity.
do you think that employee satisfaction is
important in attracting talented
candidates?
participants
yes 17
no 3
total 20
9
yes
no
total
0 2 4 6 8 10 12 14 16 18 20
Column B