HRMT20024: Performance Management Systems in Healthcare

Desklib provides past papers and solved assignments. This report analyzes the effectiveness of Performance Management Systems in healthcare.

HRMT20024 Assessment 1
Week (8)
Week 8 Management of performance
Name:
Student number :
Campus:
Lecturer/tutor :

Title and Full Reference
Title: “Beyond feedback control: the interactive use of
performance management systems. Implications for
process innovation in Italian healthcare organizations.”
Demartini, C., & Mella, P. (2014). Beyond feedback control: The
interactive use of performance management systems. Implications
for process innovation in Italian healthcare
organizations. International Journal of Health Planning and
Management, 29(1), E1-E30.
https://onlinelibrary-wiley-com.ezproxy.cqu.edu.au/doi/full/10.1002/hpm.2177

Article - objective
• Aim: To test the effectiveness of Performance
Management System in an uncertain environment and to
understand the use of the PMS in improving the
effectiveness of the entire organization.
• Research Question:
• Does PMS really impact the innovation process of an
organisation?
• Does PMS enhance satisfaction of manager by
employing the control system?

Article - method
• The author identified that there is quantitative research gap.
Therefore, the researcher tested five research hypothesis to
verify the relationship between PMS and innovating
performance in the healthcare sector.
• 85 Managers respond to the survey out of 125.
• The quantitative data was collected from 10 individuals from
each hospital structure and 200 hospitals were considered.
• Therefore, 2000 observable units were considered for
quantitative survey.
• The study was conducted in Lombardy, Italy
• The data was collected by making use of semi-structured
interviews in the form of questionnaire. The response rate of
nearly 68%

Article - findings
• The findings revealed that the efficient use of the PMS
for sharing of objectives improves teamwork between
senior management and lower subordinates in healthcare
increases satisfaction of the managers that employ such
systems.
• PMS improves the productivity of organisation
• PMSs produces greater motivation to achieve the desired
outcomes and results by establishing informal control
alongside the formal controls.

Article - conclusion
• The authors tried to investigate the relationship between
the use of PMS with the innovation capability in the
healthcare organisations.
• It was revealed from the research that PMS can improve
the productivity of workforce of the healthcare.
• A well-functioning PMS can help the managers in
lowering down the burden and achieve higher satisfaction
level.
• Only limitation highlighted in the research is that authors
generalised the outcomes.

Article – how does it contribute to this week’s topic
• The following articles argues the implementation of
performance measurement system in the healthcare
sector.
• In addition to this, it highlighted the benefits of using PMS
for a manager. This knowledge of performance review
and management would be very helpful in the week 8
learning as it provides a deep practical knowledge of
uses and benefits of PMS.
• This understanding would be great for this course.