Report on the Development of Organisational Policies and Practices

This report delves into the crucial process of organisational policy development, outlining the general processes and practices involved, emphasizing the significance of each step from problem identification to policy evaluation. It meticulously explains the policy development cycle, breaking down its five stages: issue identification, agenda placement, policy formulation, implementation, and evaluation. The report then narrows its focus to the retail industry, examining policy development frameworks like McKinsey's Framework, Stakeholder Theory, and the Balance Scorecard, and their relevance to the sector. It also discusses the role of policies in the workplace, key legislation, and both internal and external factors influencing policy development. Furthermore, the report includes the development of a communication policy for a retail store, detailing its purpose, policy statement, communication channels, professional conduct, roles and responsibilities, and application, concluding with a call for further assistance and a review of related policies and guidelines. The report provides a comprehensive overview of policy development and its practical application within the retail environment.

Develop Organisation
Policy

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Question 1: Explain the general processes and practices used for developing a policy..............1
Question 2: Explain the policy development cycle.....................................................................2
Question 3: Selection of one industry and answering different questions related to it...............2
TASK 2............................................................................................................................................4
Development of communication policy in the retail industry.....................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Developing an organisational policy is the process which is focused while planning to
formulate new policy. It is very important for all the makers to make sure that they are following
all the essential steps while developing the policy (Boholm, 2019). Present report is based upon
development of a new policy for an enterprise. This assignment covers various topics such as
general process used for developing a policy, the development cycle and different types of
elements that should be focused while formulating a new policy.
TASK 1
Question 1: Explain the general processes and practices used for developing a policy.
Policy development is a process of formulating a policy regarding a specific area which is
focused by the formulators. It is very important for all the parties involved in the development
process to make sure that they are able to develop the policy by paying attention towards the
main steps that should be taken by them. The general process and practices that are used for the
development of the policy are as follows:
Steps Actions
Step 1 First of all, the problem or issue due to which the policy is required to be
formulated is identified and described.
Step 2 Afterwards, a person or a group of people is appointed for the purpose of
coordinating the procedure of policy development.
Step 3 At this stage the policy development process is established.
Step 4 After establishment research is conducted to analyse various aspects.
Step 5 Here, the discussion paper is prepared.
Step 6 After development of discussion paper consultation stage 1 takes place where
decisions are taken (Canary and Taylor, 2017).
Step 7 Here, the draft policy is developed.
Step 8 Right after formulation of draft policy second stage of consultation takes place.
Step 9 Step nine is related to adoption of the policy.
Step 10 At this stage all the aspects of policy are communicated with all the parties
involved in the development process.
Step 11 This is last stage where the policy is evaluated and reviewed.
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Question 2: Explain the policy development cycle
The cycle which is followed for the purpose of development of policy is known as policy
development cycle. There are five different stages of it which are as follows:
 Identification of the issue: It is the first stage of whole cycle of policy development
where the issue for developing a policy in future is analysed so that a new policy for
resolution of the same could be developed.
 Placement on the agenda: This stage demonstrates that when issue is identified then the
policy makers analyse the agenda for formulating the policy so that they can develop it
properly.
 Formulation of policy: When agenda for formulation of policy is developed then it may
help to formulate or develop the actual policy in systematic manner. At this stage the
makers will be highly focused with appropriate formulation of policy so that they can
resolve the issue identified in the stage one.
 Implementation of policy: When the policy makers formulate the policy in systematic
manner then they implement it properly which helps to deal with the issue which is
affecting society or individuals (Dunlop, 2018).
 Evaluation of policy: It is last stage of policy development cycle where the implemented
policy is evaluated. Here, the makers try to analyse that the developed policy will eb able
to respond to all the issues that are identified and focused while formulating and
communicating the policy with all the members involved in the process of development.
Question 3: Selection of one industry and answering different questions related to it
The industry which is selected for this question is retail industry. Different aspects of it
are analysed below in context of policy development:
Policy development frameworks for the retail industry: There are various types of
policy development frameworks that are focused by all the entities that are carrying out
operations under this industry. These frameworks are Mc Kinsey’s Framework, Stakeholder
Theory, Balance Scorecard Framework, The Value Disciplines and Ansoff’s Matrix. All of them
are used in the retail sector for the purpose of developing policies (Farahmand, 2017).
Description of relation of frameworks with the industry: There are various
frameworks are used in retail industry for the purpose of policy development. All of them are
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related to the industry because with the help of them, the authorities of entities try to find best
suitable policy for businesses. Mc Kinsey’s framework is used for analysing different strategic
horizons for the sector. These are core business, emerging opportunities and blue sky. All of
them are used in retail sector for the future policy development. Value disciplines are also used
to formulate policy. Different elements that are focused while using it are operational excellence,
customer intimacy and product leadership. It is related to the industry because it demonstrates
the key elements that are required to be focused by a retail sector entity. Stakeholder theory is
also related to the industry because with the help of it all the companies in the sector try to
engage all the stakeholders in the decision making. These are customers, shareholders,
employees, community and society. Balance score card framework is used by the retail industry
for analysing the performance of business therefore it is related to the sector. Ansoff Matrix is a
framework which is used to find suitable strategic direction for business. It is used in retail sector
for the same purpose of it is related to the industry.
The roles that policies play in the work area and the way in which they are related
to the job performed: The job which is performed in the retail sector is manager of store. The
policies that are formed for retail industry play major role in the work area because with the help
of them all the operational strategies are formulated. Policies guide all the staff members as well
as the managers to perform their jobs in systematic manner (Keyton, 2017). With the help of
them, all the retails stores are required to carry out all their operations and other executional
activities of business.
Key pieces of legislation and the regulations that guide the development of the
organisations policies: There are various legislation and regulations that guide the development
of policies in retail industry of UK. Some of them are customer protection, consumer contracts,
consumer credit, selling fireworks, seasonal and Sunday trading, pricing information, weights
and measures, product labelling and packaging etc. All of them are required to be focused by all
the entities while planning to developing the policies (Key pieces of legislation for policy
development, 2020).
The internal and external factors that may affect the policy development in retail
industry: There are various types of internal and external factors that may leave impact upon the
procedure of policy development. These are economic situation, pollical interference, changes in
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governmental regulations, laws and legislation, technological developments, changes in social
factors etc.
TASK 2
Development of communication policy in the retail industry
Policy title: Communication Policy at workplace (Retail store)
1. Policy purpose:
1.1: Establishing proper communication at workplace so that the issues of all the staff members
could be resolved
1.2: Making arrangements for proper management in the store so that the complaints of staff
members could get resolved.
1.3: Guiding all the staff members about when and what they have to do in future.
1.4: Interacting with all the employees and assuring them that there will be no discrimination or
harassment at workplace.
2. Policy statement:
2.1: Communication policy is mainly focused with interacting with all the staff members
properly and all the employees are allowed to share their issues with the managers.
2.2: The new policy will be focused with proper management at workplace.
2.3: There will be no discrimination and harassment with the staff members if anyone of them is
dealing with the same situation may contact to the managers directly.
3. Communication channels: All the following channels will eb used to communicate details
of the policy:
3.1: Face to face interaction
3.2: Mails
3.3: Formal written documents
4. Appropriate use of communications channels
4.1: Face to face interaction will help to share the information of policy with all the staff
members.
4.2: If any of the employee is on leave then information could be shared with the help of mail.
4.3: Written documents will assure the staff members that the new policy is effective (Schreiber
and Berge, 2019).
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5. Professional conduct
5.1: Business ethics
5.2: Fiduciary duty
5.3: Compliance
5.4: Due Diligence
6. Roles and responsibilities
6.1: All the employees will be responsible to support the management teams to implement the
policy successfully.
6.2: It will be the main responsibility of manager to interact with all the staff members and share
information about new policy
7.0 policy review
7.1: The communication policy of the retail store is effective and consistent because it will
establish proper management at work.
7.2: The new communication policy is highly focused with proper communication within the
enterprise so that issues of staff members could be resolved.
8.0 application of policy:
8.1: The main application of communication policy is to ensure that all the issues that are
affecting staff members are resolved.
8.2: The communication policy is applied for the purpose of informing, persuading and
motivating the staff members (Walter and Meluch, 2019).
9.0 further assistance:
9.1: Assistance of all the senior executives will be required as it is important to apply policy
properly.
9.2: Assistance of legal authorities is also required so that the communication policy could be
applied properly.
10.0 related policies; procedures; guidelines (as applicable)
10.1: Taking feedback from employees.
10.2: Providing training to all the staff members.
10.3: Guiding employees to follow the guidelines set under the communication policy.
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CONCLUSION
From the above project report it has been concluded that policy development is the
process of formulating a new policy which can help to resolve all the issues that are faced by an
organisation. There are various types of elements that are required to be focused while
developing a policy. These are purpose, statement, communication channels, further assistance,
review, related policies, procedure and guidelines, roles and responsibilities, professional
conduct etc.
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REFERENCES
Books and Journals:
Boholm, Å., 2019. Risk communication as government agency organizational practice. Risk
analysis. 39(8). pp.1695-1707.
Canary, H. E. and Taylor, J. L., 2017. Policy communication. The International Encyclopedia of
Organizational Communication. pp.1-11.
Dunlop, C. A., 2018. Building organizational political capacity through policy learning:
Communicating with citizens on health and safety in the UK. In Policy Capacity and
Governance (pp. 265-287). Palgrave Macmillan, Cham.
Farahmand, N. F. H., 2017. Organizational Lateral and Diagonal Communication Policy as
Linguistic Cooperation. Bulletin of Business and Economics (BBE). 6(1). pp.1-14.
Keyton, J., 2017. Communication in organizations. Annual Review of Organizational Psychology
and Organizational Behavior. 4. pp.501-526.
Schreiber, D. A. and Berge, Z. L., 2019. Futures Thinking and Organizational Policy. Springer.
Walter, H. L. and Meluch, A. L., 2019. Measurement in Organizational
Communication. Communication Research Measures III: A Sourcebook.
Online
Key pieces of legislation for policy development. 2020. [Online]. Available through:
< https://www.nibusinessinfo.co.uk/content/retailing-and-law >
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