UK Fashion: Poor Management Impact on Employee Performance at M&S

This report investigates the impact of poor management on employee performance and productivity, focusing on Marks and Spencer within the UK fashion industry. It explores the concept of management, the negative effects of poor management on employee motivation and productivity, and the b...Read More

Research Methodologies
(Impact of poor management on employee performance and
productivity within the fashion industry of UK)

ABSTRACT
The current investigation is based on the impact of poor management of employee
productivity and performance. The company that is selected to know the implication is Marks
and Spencer. The report covers various section like literature review, research methodology . The
literature review part is written by gathering information from various source. To know the
validity and reliability of the topic primary source will be used to gathered fresh data.

Table of Contents
ABSTRACT.....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
Overview of the topic..................................................................................................................4
Background of the company.......................................................................................................4
Research aim and objectives.......................................................................................................4
Research question........................................................................................................................5
Research rational.........................................................................................................................5
Value of research.........................................................................................................................5
Justification of the chosen topic..................................................................................................6
Research problem........................................................................................................................6
LITERATURE REVIEW................................................................................................................7
Concept of management within the organisation........................................................................7
Impact of poor management on employee performance and productivity in Marks and Spencer
.....................................................................................................................................................7
Benefit of effective management for employee of Marks and Spence.......................................8
Ways that would be used by marks and Spencer for overcoming the impact of poor
management at workplace...........................................................................................................9
RESEARCH METHODOLOGY:...................................................................................................9
1. Research design.......................................................................................................................9
2.Data collection and analysis:..................................................................................................11
REFERENCES:.............................................................................................................................14

INTRODUCTION
Overview of the topic
Poor management in the organisation is very deadly as this impact performance as well
as reputation of the firm in the market. Management is very importation concept while running
a business. It start from the time when entrepreneur think of opening a firm whether it is small or
large in size. If there is an effective management in the company then it will assists in gaining
more profit and increase their productivity. It is rightly said that the growth of firm depends
upon managing the work and resources in right manner. If there is poor management in business
then it will impact the productivity, revenue and employee motivation. In the recent time were
business environment is so uncertain it is very crucial for businesses to manage their resources in
effective manner so that employee as well as organisation performance and productivity cannot
affect. Those companies which has effective management skills are able to gain competitive
advantage from their rivalry and enjoying a great power. High staff retention rate, employee
energy level, productivity, sales are all depends upon the organisation way of managing their
work and workforce. It is also well said the health and wealth of business depends upon how
they are managing things within the workspace (Aguinis, 2019).
Background of the company
Marks and Spencer is a British international retail brand. It founded in 1884 by Michel
Marks and Thomas Spencer. The companies headquarter is in London, England, United
kingdom. The brand deals in variety of product such as clothing, Home product, Food and
beverages and financial service. The company serves in worldwide and has opened multiple store
in different nation. Currently there are more than 959 stores across United kingdom. The
company operates through online and offline mode. The organisation has their international
expansion in the countries like in German, India, Australia, Thailand, French and many more.
Research aim and objectives
Aim:
To identify the impact of poor management on employee performance and productivity:” A
study on Marks and Spencer”.
Objectives:
 To understand the concept of management within the organization.

 To know the impact of poor management on employee performance and productivity in
Marks and Spencer.
 To discern the benefit of effective management for employee of Marks and Spencer.
 To identify the ways that would be used by marks and Spencer for overcoming the
impact of poor management at workplace.
Research question
1) Explain the concept of management within the organisation?
2) Discuss the impact of poor management on employee performance and productivity in
Marks and Spencer?
3) Identify the benefit of effective management for employee of Marks and Spence?
4) Discern the ways that would be used by marks and Spencer for overcoming the impact of
poor management at workplace?
Research rational
The research topic that is selected for carrying out the research is Impact of poor
management on employee performance and productivity. The main purpose behind choosing this
is to full fill dual perspective that is personal and professional. In respect to the personal it will
aids in determining the impact of poor management on organisational activities which can
effective the performance towards developing business. This simultaneously helps in knowing
the strategies or approaches that can be used for managing the company and gaining more
knowledge abut the topic. The another personal advantage that is associated with the
investigation is to ascertained the impact of poor management activities on organisational
resources and practices. On the other hand in respect to the professional objective, the benefit of
this research is to know the jobs that are their in cooperative field so that activities can be
managed by the skills acquire. In fact in future it will assist in developing a sound professional
career along with building effective professional personality within own (Buil, Martínez and
Matute, 2019).
Value of research
The present research is of great value as it will take more insight about the topic. The
detailed information about the topic poor management within the business organisations and
their impact on company performance will helps to know about the disadvantages that can be

encounter by business. This research study will also be helpful for the researcher and students
who can use this investigation to gain more knowledge in their own personality so that there
concept related to the management and their effectiveness can be understand in great manner.
The researcher can use this as there secondary sources and for scholar this will be helps in
enhancing their skills and learn approaches that are being used in this.
Justification of the chosen topic
The current investigation on the topic the impact of poor management on employee
performance and productivity helps organisation in very great manner. Employees are those
assets which perform the actual working. It is being identified that with the help of good
management practices companies can gain lot of benefits which will helps them to earn
opportunity and grow in comparison with their competitors. This topic will also be helpful in
developing the professional career as the importance of managing the work will be learned which
will help them to applies theses skills in their job or business and attain their goals in effective
and efficient way. The selected topic poor management will also aids in knowing the challenges
that could be faced and what are the solution which can be taken to overcome those problems.
Research problem
The problem statement of the current investigation is if there is a poor management
within the workplace the they will face the challenges of developing the strategy that will help
them to improve performance and productiveness of employees. It is very important for the
company to mange their activities because if there will be poor management it will also impact
the organisational image. Even the client satisfaction will also be low if there is no engagement
and interaction between the resources and action that company uses.

LITERATURE REVIEW
Literature review helps the researcher to gain detailed understanding about the topic, so
that they can know the gap between their study and the past data. Here knowledge is been
gathered by the past publish data that is collected by someone else on the same topic that is
chosen.
Concept of management within the organisation
According to Epstein, Elkington and Herman (2018) management is the vital concept
which is required in all industry whether it be a retail industry, fashion industry, trading industry,
hospitality and many more. If an organisation want to achieve their goals and objectives it is very
important for them to manage their things in proper manner. Management is a systematic
process of planning, organising, selecting, directing and controlling the organisational activities
so that goals and be achieved in efficient and effective manner. The success of companies
depends upon their ability of managing their actions and work in more innovative and creative
way. There are some of the characteristic of management some of them are:
 It is a goal oriented process which works towards the objective set by the company.
 It is multi dimensional approach that covers three main components that is work, people
and operations.
 It is an continuous process which keeps on going all the time. If one goals achieve the
other formed and managing that continuous.
If there is a poor management in the companies that there will be no coordination of resources
and also employee performance will be low because they do not how to handle the situation and
work on it.
Impact of poor management on employee performance and productivity in Marks and Spencer
As per the view of Petrou, Demerouti and Schaufeli (2018), poor management strategy
impact a lot on employee performance and productivity. The foremost impact is that if there is
poor management then employee motivational level will be low which will impact their
performance as they will not able to mange their things and would not know the actual working
process. In fact their productivity will be also low as they will be evaluated on unfair basis which
will affect their self esteem. Staff are the actual workers who perform the activity so if there is no
management of resources then it will impact them as there time and money will be wasted which

indirectly impact their productivity level. The job satisfaction in those Marks and Spencer will be
minimum if there is less management and this will create a situation where staff burnouts will
rise. Poor management in Marks and Spencer will also impact the employee performance as
there will be less communication and engagement between mangers and employee which will
affect employee as they will not feel as a part of the organisation and will not able to work
according to company need and wants.
Benefit of effective management for employee of Marks and Spence
In the view of Pham, Tučková and Jabbour (2019), there are various benefit that can be
gain by Marks and Spencer in implementing best management approach in their organisation.
Some of the advantage they earns are:
Increased communication: Effective management will help the top level and employee
to bridge the gap and enhance their communication. Sharing of information and message will be
great which will help in improving the performance and productivity. This is one of important
benefit that can assist employee to clear communicate their doubts and solve their problem.
Conflict among the mangers and staff will also reduced.
Improves productivity: A better management plans or system will helps in improving
productivity, accuracy among the team members and department. This indirectly improves the
overall production level of Marks and Spencer. Duplication of work will be eliminated among
the department or team, which will help is saving time and efforts. In fact wastage of resources
will also be reduced.
Save times: Poor management aids in wasting the time which will impact performance
and time. Marks and Spencer have acquire another advantage of saving time. Employee are more
productive as they do not need to spend unnecessary time in collecting data which is required to
perform task. This helps them to utilise that time in another project and achieve the gaols as
possible as it can. This also aids in making quick decision about the matter and reduce
uncertainty.
Enhance employee morale: One of the best benefit that is earn while managing the
things in right manner is enhancing the motivation level of their employee and energy so that
they are working in more enthusiastic way.

Ways that would be used by marks and Spencer for overcoming the impact of poor management
at workplace
As per the view of Bakker and Demerouti (2018), there are different ways that are
adopted by marks and Spencer for overcoming the impact of poor management at workplace.
The foremost approach is effective planing, making a blue print of the activities and action will
help the company to know the direction in which they need to go. This blue print will help them
to identify the deviation and can take necessary step before any uncertainty occurs. Making a
effective strategic plan also helps them to forecast their future and put action in such a manner
that will provide long term benefit to the company. The Another way that can be used by the
company is providing training to the employee to acquire the skill of management. This coaching
will help them to built themselves about how they can manage their job properly which will help
them to reduce stress and make a proper balance between personal and professional life.
Establishment of clear and transparent goal is also a good approach to over come the problem of
poor management Clear goals will help the stakeholder to know the activities which they need to
perform so that duplication of work will be less. Unclear understanding is harmful in performing
the job and enhance the performance. Adopting different communication channel is also a
approach which will help in sharing of information in more product-full manner. Communication
blockage will be reduced and message can be transfer in various way.

RESEARCH METHODOLOGY:
It is a scientific process which is used to identify, analysis and interpret the gathered data
in systematic format. This section is used by examiner to answer to basic question i.e. how data
can be gathered and how it can be analysed. There are various steps in research methodology
which are explained below with the help of Onion framework so that aims and objective can be
attained (Babii, 2020).
1. Research design
Research philosophy: This is the first layer in onion framework which can be defined as
a set of belief and principles about the kind of data that is to be obtained. The philosophies are
of three forms which are positivism, interpretivism and realism. As per the current requirement
investigator will choose positivism philosophy so that they can ascertained numerical
information which can be evaluated and measured in the given time period. The benefit of this
philosophy is that only numerical data in the form of numbers and figures need to be get rather
than theoretical data.
Research approach: Research approach is the another layer of onion framework which
is used to test the hypothesis and theories. There are three approaches to test the data which are
inductive, deductive and adductive approach. In the current research, researcher would be
selecting deductive approach so that quantitative data can be analysed and the existing
hypothesis can be tested in appropriate manner. The major advantage is that reliability and
relevant information can be analysed (Mohajan, 2018).
Research strategy: Research strategy is the most important section that provides various
kinds of strategy that can be used to gathered data from the respondent. Some of them are
grounded theory, action research, case study, survey, experimental, literature review and many
more. Examiner will selecting survey as the kinds of strategy so that numerical information
could be store. The benefit of survey strategy is to have numerical data about the topic of the
impact of poor management on employee performance and productivity.
Research choice: It is one of the method that gives choices to get the kind of
information. The are of three types mono method, mixed method and multi-mixed method.
Researcher would be choosing mono method because they want to select either quantitative or

qualitative. From the above topic the kind of data they want is Quantitative research. So that
numerical data could be assemble in systematic manner.
Sampling: It is that part of research methodology which act as tool to select the
respondent from the whole population. Sampling method is of two types that is probability and
non probability sampling. Investigator will choose probability sampling so that participant can be
selected in equal and fair manner. Further in probability sampling random sampling method will
be applied. The major benefit of this sampling technique is that each and every applicant will get
chance of being selected. The sample size will be 30 employees of marks and Spencer(Kumar,
2018).
Time horizon: This is the last layer of onion framework which is about the time
framework. This help in determing the point of time at which data need to be gathered. t is
classified into two kinds that are: cross-sectional time horizon and longitudinal time horizon.
Researcher will select cross-sectional time horizon because it helps in gathering data at a single
go so that aim and objectives can be ascertained in right manner. As well as aids in collecting
and analysing data as per the requirements of actual topic.
2.Data collection and analysis:
Data collection: Data collection is the vital part of research methodology which helps in
collecting the accurate and appropriate information. Data collection is divided into two major
types which are: primary and secondary data collection. As per the present investigation primary
data source would be selected to obtain fresh data. The benefit of using this source is that first
hand information will be accumulated which is not being used by any stakeholder before
(Novikov and Novikov, 2019).
Research instrument: There are various instrument that helps in gathering the data . In
the present research the research instrument that will be chosen is questionnaire because it will
directly collect the data from the participants and relevant data will also be gathered by using this
tool.
Data analysis: Data analysis helps in measuring the relevancy of information in
systematic way. It is divided into three parts that is frequency distribution analysis, content
analysis and thematic analysis. Examiner will choose frequency distribution analysis because this
will assists in measuring the numerical information. It will also be help in checking the relevancy
and reliability of numerical information (Pandey and Pandey, 2021).

Research ethics: It is very important for the researcher to follow the ethics and values
while collecting the information. This will helps them in not harming any body feeling and
sentiments. There are various norms that need to be considers. In current topic the belief that
need to be follow are honesty, integrity, transparency, openness and many more.
Validity and reliability: The current investigation is valid as it is collected through primary
source and is reliable as the gathered information is fresh (Snyder, 2019).
Time plan:

REFERENCES:
Aguinis, H., 2019. Performance management for dummies. John Wiley & Sons.
Babii, A., 2020. Important aspects of the experimental research methodology. Вісник
Тернопільського національного технічного університету, 97(1), pp.77-87.
Bakker, A.B. and Demerouti, E., 2018. Multiple levels in job demands-resources theory:
Implications for employee well-being and performance. Handbook of well-being.
Buil, I., Martínez, E. and Matute, J., 2019. Transformational leadership and employee
performance: The role of identification, engagement and proactive
personality. International Journal of Hospitality Management, 77, pp.64-75.
Epstein, M.J., Elkington, J. and Herman, B., 2018. Making sustainability work: Best practices in
managing and measuring corporate social, environmental and economic impacts.
Routledge.
Kumar, R., 2018. Research methodology: A step-by-step guide for beginners. Sage.
Mohajan, H.K., 2018. Qualitative research methodology in social sciences and related
subjects. Journal of Economic Development, Environment and People, 7(1), pp.23-48.
Novikov, A.M. and Novikov, D.A., 2019. Research methodology: From philosophy of science to
research design. CRC Press.
Pandey, P. and Pandey, M.M., 2021. Research Methodology Tools and Techniques.
Petrou, P., Demerouti, E. and Schaufeli, W.B., 2018. Crafting the change: The role of employee
job crafting behaviors for successful organizational change. Journal of
Management, 44(5), pp.1766-1792.
Pham, N.T., Tučková, Z. and Jabbour, C.J.C., 2019. Greening the hospitality industry: How do
green human resource management practices influence organizational citizenship
behavior in hotels? A mixed-methods study. Tourism Management, 72, pp.386-399.
Snyder, H., 2019. Literature review as a research methodology: An overview and
guidelines. Journal of business research, 104, pp.333-339.