IT Change Management: POS Implementation at Junior Fashion Clothing

This project details the IT change management process for implementing a Point of Sale (POS) system at Junior Fashion Clothing, an American retailer with five stores in Philadelphia. The project outlines the company's objective to improve customer satisfaction through the POS system, which will facilitate transaction tracking, data management, and overall flexibility. The proposed POS system is supported by Ravel, and its implementation requires following release management procedures and prioritizing issue resolution. The document includes references to relevant literature on benefit realization management, organizational change, and strategic IT alignment. Furthermore, the project likely addresses IT knowledge management policies, process flows for IT change management, release management procedures, and incident management prioritization, as suggested by the assignment brief. Desklib provides access to this project and many other student-contributed assignments and study resources.

IT CHANGE
MANAGEMENT PROCESS
(Implementation of POS at Junior Fashion Clothing store)

Contribution of the team members for the
compilation of the project:
1. Team member name: [please insert name]
Percentage of contribution: [please insert the percentage]
2. Team member name: [please insert name]
Percentage of contribution: [please insert the percentage]
3. Team member name: [please insert name]
Percentage of contribution: [please insert the percentage]
4. Team member name: [please insert name]
Percentage of contribution: [please insert the percentage]

Summary of the company
 The name of the company is Junior Fashion Clothing.
 The organization is an American Company.
 Presently, the organization has 5 stores at Philadelphia.
 Recently, the organization tries to improve customer satisfaction.

Cont..
 The POS system will help to increase customer satisfaction.
 Keeping track of transaction will be easy with the implementation
of POS system.
 Managing of the data along with the customer information can be
done properly through this system.
 The implemented system will bring the flexibility for the
organization.

Summery of the management process
regarding the change in IT
 The organization has proposed to adopt the POS system supported by Ravel.
 In order to do this the release management is needed to be followed.
 During the implementation of the system certain stages are needed to be followed.
 In order to avoid the issues, the priority is needed to be assigned for the each issues so
that they can be resolved.

References
 Bradley, G. (2016). Benefit Realisation Management: A practical
guide to achieving benefits through change. Routledge.
 Brunsson, N., & Olsen, J. P. (2018). The Reforming organization:
making sense of administrative change. Routledge.
 Coltman, T., Tallon, P., Sharma, R., & Queiroz, M. (2015).
Strategic IT alignment: twenty-five years on.
 Enterprise | Revel iPad POS. (2019). Retrieved from
https://revelsystems.com/enterprise/