Positive Leadership Theory: Improving Employee Performance & Wellbeing
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This presentation examines the application of positive leadership skills to enhance employee performance and overall wellbeing within organizations. It emphasizes the importance of communication, motivation, and empowerment in fostering a positive work environment. The presentation analyzes how leaders can create meaningful goals, advocate for employees, and promote transparency to improve employee engagement and productivity. Evidence-based research from companies like RRG Group, MHI Global Inc., Ghanaian Telecom Firms, and Hyatt are presented to support the argument that positive leadership significantly contributes to employee performance and organizational success. The presentation concludes that by focusing on key leadership skills such as communication, motivation, and goal setting, organizations can improve employee performance, retain talent, and enhance their overall reputation. Desklib provides access to this presentation and many more resources for students and professionals.

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Use of positive leadership skills to
improve employee performance
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Use of positive leadership skills to
improve employee performance
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Leadership skills 1
Introduction
Leadership skills are those skills, which are used in an organization for employees to make
them reach shared goals. In basic terms, all these leadership skills help in motivating others to
complete a series of tasks and often according to the schedule (Daskal, 2018). Hence,
leadership is not just one skill but rather it is the set or combination of several types of skills,
which makes employees work together effectively and efficiently (Mitre finch, 2019).
(Source: Doyle, 2018).
Organization success lies in the hands of the effective leaders as they help in building up a
strong team within the corporate and ensure that the missions, creativities and the other
working functions are performed effectively. All this happens because of the skills of a
leader, which involves multiple interactive and communication abilities. Due to all this, good
leaders help in increasing employee engagement, support a positive environment, and aids in
removing obstacles for the team. One of the leadership skills features also highlights that they
are contagious, helps in inspiring colleagues in order to apply positive leadership traits in the
given effort (Ebrahimi Mehrabani, and Azmi Mohamad, 2015).
Raising and maintaining the higher performance among the workers is the most important
element of the organization in order to reach the ultimate goals and the objectives. Similarly,
leaders play a vital role in ensuring and improving employee performance. Moreover, with
these effective leadership qualities, the entire workforce gets motivated and proves to the
organization most valuable resources (Doyle, 2018).
Introduction
Leadership skills are those skills, which are used in an organization for employees to make
them reach shared goals. In basic terms, all these leadership skills help in motivating others to
complete a series of tasks and often according to the schedule (Daskal, 2018). Hence,
leadership is not just one skill but rather it is the set or combination of several types of skills,
which makes employees work together effectively and efficiently (Mitre finch, 2019).
(Source: Doyle, 2018).
Organization success lies in the hands of the effective leaders as they help in building up a
strong team within the corporate and ensure that the missions, creativities and the other
working functions are performed effectively. All this happens because of the skills of a
leader, which involves multiple interactive and communication abilities. Due to all this, good
leaders help in increasing employee engagement, support a positive environment, and aids in
removing obstacles for the team. One of the leadership skills features also highlights that they
are contagious, helps in inspiring colleagues in order to apply positive leadership traits in the
given effort (Ebrahimi Mehrabani, and Azmi Mohamad, 2015).
Raising and maintaining the higher performance among the workers is the most important
element of the organization in order to reach the ultimate goals and the objectives. Similarly,
leaders play a vital role in ensuring and improving employee performance. Moreover, with
these effective leadership qualities, the entire workforce gets motivated and proves to the
organization most valuable resources (Doyle, 2018).

Leadership skills 2
The aim of the report
This report highlights the leadership skills that not only helps in generating the organization
success and leads to the fulfillment of the organization objectives. Nevertheless, other than
this, it helps in improving the employees’ performances as well as helps the organization top
management to know more about their employees, their involvement in every activity of the
organization, which ultimately leads to the employee engagement (Maythew, 2019).
Analysis
According to my analysis, the success of the organization lies in the hand of employees that
how well they perform their tasks. Likewise,
(Source: Miller, 2015)
Communicate clear expectation: Being a leader of the organization, they need to clearly
and succinctly explain that what are the organizational goals and the exact tasks are.
Influential must have all procedures of statement comprising one to one communication,
departmental, full staff conversation as well as communication through phone calls,
electronic mail etc. Moreover, the major part of communication includes listening. Hence,
leaders should establish a steady flow of communication between staff members and
themselves so that they can easily discuss the issues and concerns with the employees
(Miller, 2015).
Motivation: In this aspect, leaders need to inspire their workers so that they can go the
additional mile for their business. Just paying the salary is not enough for encouragement.
There are numerous ways to encourage workers and to build employees self-esteem through
The aim of the report
This report highlights the leadership skills that not only helps in generating the organization
success and leads to the fulfillment of the organization objectives. Nevertheless, other than
this, it helps in improving the employees’ performances as well as helps the organization top
management to know more about their employees, their involvement in every activity of the
organization, which ultimately leads to the employee engagement (Maythew, 2019).
Analysis
According to my analysis, the success of the organization lies in the hand of employees that
how well they perform their tasks. Likewise,
(Source: Miller, 2015)
Communicate clear expectation: Being a leader of the organization, they need to clearly
and succinctly explain that what are the organizational goals and the exact tasks are.
Influential must have all procedures of statement comprising one to one communication,
departmental, full staff conversation as well as communication through phone calls,
electronic mail etc. Moreover, the major part of communication includes listening. Hence,
leaders should establish a steady flow of communication between staff members and
themselves so that they can easily discuss the issues and concerns with the employees
(Miller, 2015).
Motivation: In this aspect, leaders need to inspire their workers so that they can go the
additional mile for their business. Just paying the salary is not enough for encouragement.
There are numerous ways to encourage workers and to build employees self-esteem through
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Leadership skills 3
acknowledgment and rewards or giving employees more duties and responsibilities to upturn
their investment in the corporation.
Empowering employees to do their job well: empowering workforces can be done in many
other ways through which they can gain the power to make decisions that have a massive
impact on accomplishments. Along with this, the leaders also need to take step towards
improving morale by developing the working environment, improving the salary levels,
making employees to understand the missions and the vision of the organization. Lastly,
when employees understand their role appropriately this helps the organization to generate
success more often (Fobes Coaches Council, 2017).
Advocate for employees: a good leader always know about the employee’s needs, concerns,
strength, and weaknesses. By knowing all about them, leaders then have to find ways to
actively uplift the employees based on their knowledge. If they are struggling with any
particular task or their job role, that should be reassigned according to their strength. And
when the struggling employees see that leader is understanding their struggle as well as their
potential, leaders give them an opportunity to succeed so that they can engage themselves in
something good and performs well in order to achieve the higher level success (Ebrahimi
Mehrabani, and Azmi Mohamad, 2015).
Be transparent about where the company is heading Most of the employees were
respected enough to be informed about the decisions that the Board to directors make and all
these decisions impact them and their career outlook. Accordingly, the employers should
become more transparent towards their employees and give them the insight of certain
benchmarks, so that they can easily understand the role they have to play in the organization
and ensures that the goals are to be aligned with the organization objectives (Owen, 2017).
Create meaningful goals for employees: In this, if an organization aims at increasing
employee’s engagement, leaders need to connect performance to the goal setting. For this,
they need to follow the SMART, which denotes as specific, measurable, achievable, realistic
and timely. Along with this, they should also honor the unique talents that each of the
employees has. All this can only be possible when an organization should conduct regular
meetings with their employees in order to help them in identifying the potential obstacles and
then guiding them towards the right direction so that they can feel motivated and work over
the improvement of their self-development as well as the overall organization performances
(Sanda, 2017).
acknowledgment and rewards or giving employees more duties and responsibilities to upturn
their investment in the corporation.
Empowering employees to do their job well: empowering workforces can be done in many
other ways through which they can gain the power to make decisions that have a massive
impact on accomplishments. Along with this, the leaders also need to take step towards
improving morale by developing the working environment, improving the salary levels,
making employees to understand the missions and the vision of the organization. Lastly,
when employees understand their role appropriately this helps the organization to generate
success more often (Fobes Coaches Council, 2017).
Advocate for employees: a good leader always know about the employee’s needs, concerns,
strength, and weaknesses. By knowing all about them, leaders then have to find ways to
actively uplift the employees based on their knowledge. If they are struggling with any
particular task or their job role, that should be reassigned according to their strength. And
when the struggling employees see that leader is understanding their struggle as well as their
potential, leaders give them an opportunity to succeed so that they can engage themselves in
something good and performs well in order to achieve the higher level success (Ebrahimi
Mehrabani, and Azmi Mohamad, 2015).
Be transparent about where the company is heading Most of the employees were
respected enough to be informed about the decisions that the Board to directors make and all
these decisions impact them and their career outlook. Accordingly, the employers should
become more transparent towards their employees and give them the insight of certain
benchmarks, so that they can easily understand the role they have to play in the organization
and ensures that the goals are to be aligned with the organization objectives (Owen, 2017).
Create meaningful goals for employees: In this, if an organization aims at increasing
employee’s engagement, leaders need to connect performance to the goal setting. For this,
they need to follow the SMART, which denotes as specific, measurable, achievable, realistic
and timely. Along with this, they should also honor the unique talents that each of the
employees has. All this can only be possible when an organization should conduct regular
meetings with their employees in order to help them in identifying the potential obstacles and
then guiding them towards the right direction so that they can feel motivated and work over
the improvement of their self-development as well as the overall organization performances
(Sanda, 2017).
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Leadership skills 4
(Source: Sanda, 2017)
According to my analysis, the leadership skills that help in convincing the board of directors
and helps in improving the employee performance and their engagement are, I think the
organization must have coaching as the main component which helps employers to empower
employees to take charge of their careers. Moreover, the adoption of emotional intelligence
also helps in the growing foundation of an engaged workforce. Along with this, the
organization should also apply the open door policy in which leaders need to handle those
day to day interruptions which are as chances for management to exhibit leadership, by the
use of these interruptions as coaching and mentoring opportunities can bring people together.
Above all, according to my analysis, employee performance can be improved when the board
of directors will share the data with the employees with honesty and integrity, which helps
the company in maintaining a positive image. Along with this, if a leader is having problem-
solving skills then they can make a quick decision, resolve obstacles with their team and
ensure that projects are completed according to the set targets. Lastly, leaders should be as
examples to their team members and with positivity, compassion, purpose, humanity, and
love achieve all those set goals, which were defined by the organization in their mission and
objectives.
Evidence-based research:
The RRG group, overall aim was to display the first and the foremost factor was to prevent
workforce from disengagement and converting them in fully engaged in relation to the
remuneration, induction process, work, and life balance and communication. There are
numerous factors such as training and development, quality management that help in driving
(Source: Sanda, 2017)
According to my analysis, the leadership skills that help in convincing the board of directors
and helps in improving the employee performance and their engagement are, I think the
organization must have coaching as the main component which helps employers to empower
employees to take charge of their careers. Moreover, the adoption of emotional intelligence
also helps in the growing foundation of an engaged workforce. Along with this, the
organization should also apply the open door policy in which leaders need to handle those
day to day interruptions which are as chances for management to exhibit leadership, by the
use of these interruptions as coaching and mentoring opportunities can bring people together.
Above all, according to my analysis, employee performance can be improved when the board
of directors will share the data with the employees with honesty and integrity, which helps
the company in maintaining a positive image. Along with this, if a leader is having problem-
solving skills then they can make a quick decision, resolve obstacles with their team and
ensure that projects are completed according to the set targets. Lastly, leaders should be as
examples to their team members and with positivity, compassion, purpose, humanity, and
love achieve all those set goals, which were defined by the organization in their mission and
objectives.
Evidence-based research:
The RRG group, overall aim was to display the first and the foremost factor was to prevent
workforce from disengagement and converting them in fully engaged in relation to the
remuneration, induction process, work, and life balance and communication. There are
numerous factors such as training and development, quality management that help in driving

Leadership skills 5
employees’ engagement at RRG group. Moreover, the general leader also highly influence
the level of engagement through the set of skills likewise, communication skills, listening
skills, giving feedback, performance management and also giving recognition to their
ultimate employees in order to develop employees engagement (Longenecker, 2010).
The MHI global Inc. is one of the well-known and one of the largest committed performance
improvement companies in the world. The study of the company revealed that there are
certain key skills and attributes that affect the first line leaders all over the world. This
particular company focus is over the fresh model of successful first-line leadership, who are
outlined by fourteen major skills with four more core capabilities that help in boosting up the
engagement and the employee's performance of the company. The MHI global company
states that the first line leaders are so experienced that shows that, if in the company there is
an unskilled leader in this regard the entire employee engagement suffers which overall leads
to the decrement of productivity, increase the turnover and lastly affects the internal and
external relationship (Anon, 2015)
Ghanaian Telecom Firms is also one of the leading businesses who has shown the
importance of both authentic and transactional leadership styles and the positive influence
over their employee's creativity. The role, which their employees and managers play while
usage of authentic and transactional headship work in a particular environment leads to the
innovation and creativity, work-related flow, is also generated within the employees in order
to nurture their creativities. Moreover, by providing training to their leaders enables them to
perform the leadership function of their managerial activities towards the incubation of their
subordinate creativities. Along with this, the creative psychological working climate helps in
nurturing the innovativeness and creativeness in their employees Akbari, et al, 2017)
5star hotels experience also highlights the role of leadership in constructing and managing
hotel management. Moreover, customers’ loyalty, attracting and sustaining the skilled and
well-trained employees identified as the main benefit of the good corporate reputation. Other
than this, companies apply leadership style such as the charismatic style of leadership and
skills, which results in having a positive influence over the corporate reputation. Moreover,
leaders must be sensitive to the internal environment, should take care of the subordinates
needs and their skills. It is mandatory to give great attention to the internal environment as
well as human resources skills and needs in order to generate and develop a good external
organization reputation (Stavrinoudis, & Chrysanthopoulou, 2016).
employees’ engagement at RRG group. Moreover, the general leader also highly influence
the level of engagement through the set of skills likewise, communication skills, listening
skills, giving feedback, performance management and also giving recognition to their
ultimate employees in order to develop employees engagement (Longenecker, 2010).
The MHI global Inc. is one of the well-known and one of the largest committed performance
improvement companies in the world. The study of the company revealed that there are
certain key skills and attributes that affect the first line leaders all over the world. This
particular company focus is over the fresh model of successful first-line leadership, who are
outlined by fourteen major skills with four more core capabilities that help in boosting up the
engagement and the employee's performance of the company. The MHI global company
states that the first line leaders are so experienced that shows that, if in the company there is
an unskilled leader in this regard the entire employee engagement suffers which overall leads
to the decrement of productivity, increase the turnover and lastly affects the internal and
external relationship (Anon, 2015)
Ghanaian Telecom Firms is also one of the leading businesses who has shown the
importance of both authentic and transactional leadership styles and the positive influence
over their employee's creativity. The role, which their employees and managers play while
usage of authentic and transactional headship work in a particular environment leads to the
innovation and creativity, work-related flow, is also generated within the employees in order
to nurture their creativities. Moreover, by providing training to their leaders enables them to
perform the leadership function of their managerial activities towards the incubation of their
subordinate creativities. Along with this, the creative psychological working climate helps in
nurturing the innovativeness and creativeness in their employees Akbari, et al, 2017)
5star hotels experience also highlights the role of leadership in constructing and managing
hotel management. Moreover, customers’ loyalty, attracting and sustaining the skilled and
well-trained employees identified as the main benefit of the good corporate reputation. Other
than this, companies apply leadership style such as the charismatic style of leadership and
skills, which results in having a positive influence over the corporate reputation. Moreover,
leaders must be sensitive to the internal environment, should take care of the subordinates
needs and their skills. It is mandatory to give great attention to the internal environment as
well as human resources skills and needs in order to generate and develop a good external
organization reputation (Stavrinoudis, & Chrysanthopoulou, 2016).
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Leadership skills 6
Hyatt: in one of the CSR programme, gave its employees the opportunity to care about not
only their customers but also the community and the environment (Mirvis, 2012). While all
these initiatives made by the company and the entire teams from all across the hotels came
together and display their talent and passion towards this noble cause towards the community
and the society. Such participation made by the employees with the positivity, passion holds
the immense potential to change and thus making and leading to the change in the entire
working of the organization as well as improving the overall reputation of the organization
(Taj, 2018).
McCall in the easy jet company worked as a great leader along with the qualities of an
executive to cope up with the entire organization. The traits, which assisted her to drive the
corporation onward, were the capacities inside the administrations, her perseverance, and
encouragement for workforces, honesty, elasticity, endurance, and discipline towards work.
Her foremost motive towards the worker was to encourage them, build faith within them,
creating that image which supports association and individuals both for their
accomplishment. Furthermore, she persuaded them towards the communal learning,
demonstrating the optimistic conduct within them and creating them conscious about holding
the greater performance, which is expected at the early phase. Overall McCall as a front-
runner evidenced to be the finest for the easy jet company. Moreover, it will be more profit
not only for the organization achievement but also for those workforces who are functioning
under her working grace (Hollinger, 2014).
Conclusion
From the above report, we can conclude that the use of positive leadership skills definitely
helps the organization to improve the performances of the employees as well as retain them
for the longer period and hence leads to the employees’ engagement. All this can be done
when the board of directors or the top management try to focus on leaders tackling skills
likewise, the communication aspect, motivation aspect of the employees and generating
meaningful goals for the employees so that they can perform better and wholeheartedly for
the organization and lastly leads to the improvement of the organization reputation. The
above report also supports the argument by the experiences they faced. Hence, by all these
organizations it is too declared that leadership skills always helps in improving the employee
performances as well as organization overall reputation.
Hyatt: in one of the CSR programme, gave its employees the opportunity to care about not
only their customers but also the community and the environment (Mirvis, 2012). While all
these initiatives made by the company and the entire teams from all across the hotels came
together and display their talent and passion towards this noble cause towards the community
and the society. Such participation made by the employees with the positivity, passion holds
the immense potential to change and thus making and leading to the change in the entire
working of the organization as well as improving the overall reputation of the organization
(Taj, 2018).
McCall in the easy jet company worked as a great leader along with the qualities of an
executive to cope up with the entire organization. The traits, which assisted her to drive the
corporation onward, were the capacities inside the administrations, her perseverance, and
encouragement for workforces, honesty, elasticity, endurance, and discipline towards work.
Her foremost motive towards the worker was to encourage them, build faith within them,
creating that image which supports association and individuals both for their
accomplishment. Furthermore, she persuaded them towards the communal learning,
demonstrating the optimistic conduct within them and creating them conscious about holding
the greater performance, which is expected at the early phase. Overall McCall as a front-
runner evidenced to be the finest for the easy jet company. Moreover, it will be more profit
not only for the organization achievement but also for those workforces who are functioning
under her working grace (Hollinger, 2014).
Conclusion
From the above report, we can conclude that the use of positive leadership skills definitely
helps the organization to improve the performances of the employees as well as retain them
for the longer period and hence leads to the employees’ engagement. All this can be done
when the board of directors or the top management try to focus on leaders tackling skills
likewise, the communication aspect, motivation aspect of the employees and generating
meaningful goals for the employees so that they can perform better and wholeheartedly for
the organization and lastly leads to the improvement of the organization reputation. The
above report also supports the argument by the experiences they faced. Hence, by all these
organizations it is too declared that leadership skills always helps in improving the employee
performances as well as organization overall reputation.
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Leadership skills 7
References
Akbari, M., Seyyed Amiri, N., Imani, S., Rezaeei, N., & Foroudi, P. (2017) why leadership
style matters: a closer look at transformational leadership and internal marketing. The Bottom
Line, 30(4), 258–278. Doi: 10.1108/bl-08-2017-0021
Anon, (2015) New Study From MHI Global Reveals Key Leadership Skills That Can
Improve Performance and Engagement of Non-Management Employees. PR Newswire,
pp.PR Newswire.
Daskal, L. (2018) everything you need to know about great leadership [Online] Available
from: https://www.inc.com/lolly-daskal/everything-you-need-to-know-about-great-
leadership.html [Accessed 24/1/2019]
Doyle, A.(2018) top 10 leadership skills [Online] Available from:
https://www.thebalancecareers.com/top-leadership-skills-2063782 [Accessed 24/01/2019]
Ebrahimi Mehrabani, S. and Azmi Mohamad, N., (2015) New approach to leadership skills
development (developing a model and measure). Journal of Management
Development, 34(7), pp.821-853.
Fobes Coaches Council, (2017) 16 essential leadership skills for the workplace of tomorrow
[Online] Available from: https://www.forbes.com/sites/forbescoachescouncil/2017/12/27/16-
essential-leadership-skills-for-the-workplace-of-tomorrow/#4131c2154cea [Accessed
24/1/2019]
Hollinger, P. (2014) Carolyn McCall: Flying high at Easy Jet [Online] Available from:
https://www.ft.com/content/8e57d15e-70ac-11e4-8113-00144feabdc0 [Accessed 24/1/19]
Longenecker, C.O., (2010) Coaching for better results: key practices of high-performance
leaders. Industrial and Commercial Training, 42(1), pp.32-40.
Maythew, R. (2019) How do I improve employee performance through leadership? [Online]
Available from: https://smallbusiness.chron.com/improve-employee-performance-through-
leadership-1957.html [Accessed 24/01/2019]
References
Akbari, M., Seyyed Amiri, N., Imani, S., Rezaeei, N., & Foroudi, P. (2017) why leadership
style matters: a closer look at transformational leadership and internal marketing. The Bottom
Line, 30(4), 258–278. Doi: 10.1108/bl-08-2017-0021
Anon, (2015) New Study From MHI Global Reveals Key Leadership Skills That Can
Improve Performance and Engagement of Non-Management Employees. PR Newswire,
pp.PR Newswire.
Daskal, L. (2018) everything you need to know about great leadership [Online] Available
from: https://www.inc.com/lolly-daskal/everything-you-need-to-know-about-great-
leadership.html [Accessed 24/1/2019]
Doyle, A.(2018) top 10 leadership skills [Online] Available from:
https://www.thebalancecareers.com/top-leadership-skills-2063782 [Accessed 24/01/2019]
Ebrahimi Mehrabani, S. and Azmi Mohamad, N., (2015) New approach to leadership skills
development (developing a model and measure). Journal of Management
Development, 34(7), pp.821-853.
Fobes Coaches Council, (2017) 16 essential leadership skills for the workplace of tomorrow
[Online] Available from: https://www.forbes.com/sites/forbescoachescouncil/2017/12/27/16-
essential-leadership-skills-for-the-workplace-of-tomorrow/#4131c2154cea [Accessed
24/1/2019]
Hollinger, P. (2014) Carolyn McCall: Flying high at Easy Jet [Online] Available from:
https://www.ft.com/content/8e57d15e-70ac-11e4-8113-00144feabdc0 [Accessed 24/1/19]
Longenecker, C.O., (2010) Coaching for better results: key practices of high-performance
leaders. Industrial and Commercial Training, 42(1), pp.32-40.
Maythew, R. (2019) How do I improve employee performance through leadership? [Online]
Available from: https://smallbusiness.chron.com/improve-employee-performance-through-
leadership-1957.html [Accessed 24/01/2019]

Leadership skills 8
Miller, B.(2015) Techniques to manage and improve employee performance [Online]
Available from: https://hrdailyadvisor.blr.com/2015/08/27/techniques-to-manage-and-
improve-employee-performance/ [Accessed 24/01/2019]
Mirvis, P., (2012) Employee engagement and CSR: Transactional, relational, and
developmental approaches. California Management Review, 54(4), pp.93-117.
Mitre finch. (2019) 6 effective techniques to improve employee performance [Online]
Available from: https://mitrefinch.com/blog/how-to-improve-employee-performance/
[Accessed 24/01/2019]
Owen, J., (2017) The Leadership Skills Handbook: 90 Essential Skills You Need to be a
Leader. London: Kogan Page Publishers.
Sanda, M.-A. (2017). Guest editorial: leadership and organizational development in Africa.
African Journal of Economic and Management Studies, 8(3), 254–261. Doi: 10.1108/ajems-
05-2017-0098
Stavrinoudis, T. A., & Chrysanthopoulou, D. (2016). The role of leadership in building and
managing the corporate reputation of 4 and 5-star hotels. Tourism and Hospitality Research,
17(2), 176–189. Doi: 10.1177/1467358415613392
Taj, Y. (2018) Solving the employee engagement puzzle in hospitality [Online] Available
from: https://www.peoplematters.in/article/employee-engagement-ideas/solving-the-
employee-engagement-puzzle-in-hospitality-19987 [Accessed 24/01/2019]
Miller, B.(2015) Techniques to manage and improve employee performance [Online]
Available from: https://hrdailyadvisor.blr.com/2015/08/27/techniques-to-manage-and-
improve-employee-performance/ [Accessed 24/01/2019]
Mirvis, P., (2012) Employee engagement and CSR: Transactional, relational, and
developmental approaches. California Management Review, 54(4), pp.93-117.
Mitre finch. (2019) 6 effective techniques to improve employee performance [Online]
Available from: https://mitrefinch.com/blog/how-to-improve-employee-performance/
[Accessed 24/01/2019]
Owen, J., (2017) The Leadership Skills Handbook: 90 Essential Skills You Need to be a
Leader. London: Kogan Page Publishers.
Sanda, M.-A. (2017). Guest editorial: leadership and organizational development in Africa.
African Journal of Economic and Management Studies, 8(3), 254–261. Doi: 10.1108/ajems-
05-2017-0098
Stavrinoudis, T. A., & Chrysanthopoulou, D. (2016). The role of leadership in building and
managing the corporate reputation of 4 and 5-star hotels. Tourism and Hospitality Research,
17(2), 176–189. Doi: 10.1177/1467358415613392
Taj, Y. (2018) Solving the employee engagement puzzle in hospitality [Online] Available
from: https://www.peoplematters.in/article/employee-engagement-ideas/solving-the-
employee-engagement-puzzle-in-hospitality-19987 [Accessed 24/01/2019]
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