Personal and Professional Development in Health and Social Care PPD

This report provides a comprehensive analysis of personal and professional development within the context of health and social care, focusing on the experiences of Mr. Golden Kelvin. It compares personal values with principles of support, assesses the influence of personal culture, and discusses the impact of new developments on care settings. The report also examines professional relationships, personal effectiveness in promoting client rights, and strategies for resolving issues. Furthermore, it evaluates personal contributions to teamwork, addresses limitations and barriers, and analyzes improvements in team effectiveness. Finally, the report includes a SWOT analysis, a personal development plan (PPD), and an evaluation of the PPD's effectiveness in supporting personal growth throughout the program. This student contributed assignment is available on Desklib, a platform offering a range of study tools for students.

Personal and Professional Development in Health and Social Care

Table of Contents
Introduction:....................................................................................................................................4
Task 1...............................................................................................................................................5
1.1: Compare personal values and principles with the principles of support for working in
health and social care...................................................................................................................5
1.2: Assess how his personal culture and experiences may influence his role as a health care
assistant. Give examples in general as well.................................................................................7
1.3: Discuss how new developments and changes to personal values can impact on work in
care settings.................................................................................................................................9
Task 2.............................................................................................................................................10
3.1 Explain the nature of different professional relationships that Mr Golden Kelvin will
encounter in his role as a healthcare assistant...........................................................................10
3.2 Evaluate personal effectiveness in promoting and supporting the rights of his client........12
3.3 Discuss various ways that Mr Kelvin may adopt in resolving issues encountered in his
professional relationships..........................................................................................................14
Task 3.............................................................................................................................................16
4.1: Evaluate the effectiveness of your personal contributions while working with professional
colleagues using feedbacks from your workplace mentor.........................................................16
4.2: Explain how the limitations of your role have impacted your working with professional
colleagues..................................................................................................................................18
4.3: Analyse how you have been able to minimise barriers to effective teamwork in your work
experience..................................................................................................................................19

4.4: Discuss how you have been able to improve your personal contributions to the collective
effectiveness of your team at work............................................................................................20
Task 4.............................................................................................................................................22
2.1: Assess your current knowledge, skills, experience and learning style in reference to your
job requirements and produce your SWOT analysis.................................................................22
2.2 & 2.3: In the context of SWOT analysis prepared in I, write your PPD action plan and
monitor its progress as per your set dates, and make necessary changes whenever required...24
2.4: Evaluate the effectiveness of your PPD action plan and explain how it has helped and
supported your own development over the duration of the programme....................................26
Conclusion:....................................................................................................................................27
References......................................................................................................................................28

Introduction:
In this study, the comparison between the personal values and principles of support has been
done by taking the case study of Mr Golden Kelvin. The study evaluates the different issues that
can be faced by Mr Golden Kelvin while working in a team and the ways in which these issues
can be overcome. The study also contains the importance of teamwork and the benefits of
performing the tasks in the team and the ways in which the issues related to the teamwork can be
resolved. The effects of personal contribution on the team and the ways in which the
coordination can be enhanced have also been discussed. In the last part, the personal SWOT
analysis has been done and the personal development plan has also been illustrated which is
required to develop the overall skills along with its benefits to the employees.

Task 1
1.1: Compare personal values and principles with the principles of support for working in
health and social care.
Basis Personal values Principles of support
Equal rights I am a mature and responsible person
and concentrate on providing quality
services to the patients. I am aware of
the roles and responsibilities and work
as per the rules and regulations of the
healthcare services.
The principles regard that the
services have to provide based on
the Equality Act, 2010 and that there
should not be any discrimination
while providing the services.
Diversity Since I am aware of the roles and
responsibilities, I am ready to work at
any place and I can relocate to
different places as per the job
requirements (Dolgoff, 2012).
During an emergency, proper
assistance should be provided to the
patients. Hence, the carers should be
available to the persons in need
whenever such need arises.
Faith I am a reliable person and hence, I will
gain the trust of the assigned patient
which will help me to understand the
needs of the patient.
Faith is one of the important factors
which enable effective
communication between the carer
and the patient. This helps to provide
quality medical services (Aveyard,
2014).
Confidentiality I am aware of my duty to protect the
confidentiality of the personal
information of the clients and patients.
Due to the vulnerability of the
personal information being misused
by the carers, the industry maintains

the regulations as per Data
Protection Act, 1998.
Knowledge I have the experience of working as a
care assistant and hence, I have the
knowledge about providing effective
services to the patients (Mitchell, et.
al., 2012).
Practical working knowledge of the
sector enables to provide appropriate
and quick service. Also, there will be
no mistakes while performing the
various tasks.
Challenging I am aware of the challenges that can
arise while performing the duties. I
will enhance my knowledge and skill
top overcome those challenges.
Providing regular training to the staff
ensures quality output. The staff
should be aware of the issues that
can hamper the quality and the ways
in which these issues can be resolved
should also be explained to them.

1.2: Assess how his personal culture and experiences may influence his role as a health care
assistant. Give examples in general as well.
My personal culture Affects my role in the health and social care
I have strong religious views
about same-sex marriages
As I do not favour the same-sex marriage, initially I may find
it difficult to adjust to the client. However, I will overcome
this issue by concentrating on providing assistance to my
client.
My culture taught me about
equality
I am well aware of the rights of each individual and that
everyone should be given fair treatment (Jason, 2014).
Not influenced by other cultures Other cultures and beliefs do not impact my views and
hence, I will be able to concentrate on my duties rather than
thinking about my client’s views on culture.
Protecting the client from abuse As I am aware that every individual has a different opinion
about same-sex marriages, I will respect my client for that. I
will protect my client from the person who abuses because of
a positive outlook towards same-sex marriages. Because few
people tend to be offensive and this may cause friction and
there may be chances of my client being abused (Jason,
2014).
Believe in providing humane
care and services
My priority will be to provide medical and care services to
the patients irrespective of their background. Hence, I will
not discriminate the patients on the various grounds and treat
everyone according to their merits.

1.3: Discuss how new developments and changes to personal values can impact on work in
care settings.
The new developments and the changes in the culture can affect the performance of an
individual. The changes in behaviour, beliefs, environment or the technology may have a
negative impact because of the differences in the culture and values of the carer and client. The
changes in the behaviour of the client may be different due to the environment and background
of the client which I may not be able to understand which may result in lack of proper
communication. This may affect the quality of the services since I will not be able to ascertain
the needs and requirement of the client. However, I will able to handle this situation since my
belief to provide quality services to the client will motivate me to plan and develop the strategy
to overcome this issue and it will guide me in taking appropriate corrective action so that my
client is satisfied with the services.
There are various legislations that are enacted by the UK government to regulate and monitor the
performances of the care centers and hence, it is necessary for every health care professional to
adhere to these rules and regulation which aims at providing safety and security to the patients.
The legislation such as Equality Act and Data Protection Act ensures that patients are provided
with adequate facilities. These regulations will be helpful for me to understand the roles and
responsibilities associated with the job and I will be able to prepare myself for the various tasks
assigned to me (Harris, et. al., 2012).
The changes in technology have enabled the patients and their families to gather the information
related to care providers easily and hence, they will be able to ascertain the level of service
provided by them. The use of CCTV helps the management to monitor the various activities
performed by the staff and take corrective measures in case of any breach of their conduct. Also,
it ensures providing emergency services to the patients in need which prevent mishaps and
injuries to the clients (Harris, et. al., 2012).

Task 2
3.1 Explain the nature of different professional relationships that Mr Golden Kelvin will
encounter in his role as a healthcare assistant.
The services provided in the healthcare services are provided based on the requirement specified
by the client and hence, Mr Golden Kelvin will have to deal with the following issues while
working in the team,
Relationships within the healthcare team
In the healthcare sector, the teams are administered depending on the level of knowledge and
expertise of the team members in the various activities performed by them. Due to this, the
physicians hold the highest rank irrespective of their abilities to perform multiple tasks. Hence,
nurses are provided the status as assistants to the doctors and general practitioners which lead to
discontent since nurses perform more activities than doctors. In order to avoid this, the doctors
and senior members should regularly interact with the team members in order to ascertain the
level of knowledge possessed by them and also to know the amount of work performed by them
(Lanzoni and Meirelles, 2012). Also, is few cases, a team member may try to influence his
opinion to other team members which result in affecting the coordination among the team
members. It is very well established that the quality services can only be efficiently provided to
the clients by teamwork and building coordination among the teams.
Every individual contributes to the team by sharing the knowledge and expertise related to the
different tasks that are performed and this enables the team to find out the best solutions to the
various problems encountered while performing the tasks. This helps to improve the efficiency
and effectiveness of the services provided to the clients (Babiker, et. al., 2014).
Relationship with the communities
The regular interaction with the communities and people associated with the patients enables the
medical professionals to understand the core issues faced by these communities. This helps to
ascertain the ways in which these issues can be resolved and provide better health care services.
A healthy relationship with the family members and friends of the patients helps to establish

effective communication and enables to develop the strategies for improving the healthcare
services. The major concern faced by the healthcare professionals is the lack of an effective
communication channel between them and the patients. Due to this, there is a lot of
misunderstanding and lack of confidence among the patients and their families on the services
provided to them. Hence, the primary objective of Mr Golden Kelvin should be to overcome this
issue so that the services can be provided based on the client’s requirement.
Interactions as a health promoter
The primary duty of the healthcare professionals is to promote health and safety to the local
communities. These professionals should explain the various concepts associated with health
care such as Family Health Strategy (FHS) and its importance has to be outlined. They should
also regularly update the communities regarding the changes in the healthcare including the
latest changes in the technology. The benefits of using the latest techniques to reduce the impact
of various diseases also have to be explained.
However, the effectiveness of creating the awareness related to the health and safety depends on
the knowledge and expertise of the professionals. Hence, Mr Golden Kelvin may face the
difficulties due to the lack of knowledge which hinders the spread of important information.
Also, the local communities and patients always prefer to share their concern with the doctors
and hence, the healthcare assistants will be forced to perform limited activities and providing
assistance to the doctors. All these factors may cause issues to Mr Golden Kelvin while
providing the health care services (Lanzoni and Meirelles, 2012).

3.2 Evaluate personal effectiveness in promoting and supporting the rights of his client.
In the above section, the importance of teamwork and its benefits in providing better medical
services have been discussed. The individual tasks performed by the team members ensure
providing effective medical care and improves efficiency. The level of skill and experience
possessed by the individual team member helps to provide effective services to the communities.
The personal attributes of Mr Golden Kelvin can be evaluated as:
 Provide the required medical assistance with dignity and respect.
 Provide the services without discriminating the person on the basis of background, race,
and gender. This helps to improve the communication and relationship with the patient as
well as with the families (Carleton University, 2018).
 Maintain the privacy regarding the personal information of the clients/patients including
non-disclosure of the medical reports of the patient to other team members. Right to
Privacy is one of the important rights of the clients and this right has to be protected.
Also, the breach of privacy may lead to penalties being imposed as per the Health and
Social Care Act, 2012.
 Providing the complete information to the patient and families regarding the treatment
and diagnosis of the disease including the risks involved while taking the prescribed
diagnosis. The opinion of the client and families have to be considered while providing
the treatment. Also, a copy of the complete detail related to the diagnosis has to be
provided as per the client’s request.
 Enquiring about the actual issue faced by the client so that appropriate diagnosis can be
provided. The procedure of providing the diagnosis should not be commenced without
the consent of the clients and Mr Golden Kelvin has to provide the opportunity for the
clients to accept or reject the prescribed diagnosis (Mohammed, et. al., 2015).
 Maintaining the appropriate schedule of the patients and re-adjusting the schedule as per
the client’s convenience and the availability of the doctors. The clients and their families
should be informed regarding the availability of the doctors and the appointment should
be fixed after taking consent of the patients. Also, the patients should be communicated