Personal and Professional Development Report for Hilton Staff

This report delves into the critical aspects of personal and professional development (PPD) within the context of the Hilton Young hotel. It begins by exploring self-managed learning approaches, emphasizing lifelong learning and its positive impacts on staff. The report then evaluates personal skills, including a self-assessment as an HR manager, and identifies areas for improvement, like listening skills and decision-making. It outlines opportunities for skill development, such as online resources and development programs, and presents a PPD plan with specific activities and timelines. The report also examines work-based problems, offering solutions and time management strategies, culminating in a summary of the PPD plan. The content covers various aspects of employee development, including seminars, social networks, and internet usage for self-managed learning. The report also discusses personal skill assessment, development plans and work based problem solving in a hospitality setting.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
A) (1.1) Approaches of self-managed learning...........................................................................1
A) (1.2) Influence lifelong learning in encouraging personal and professional life of hotel's
staff members..............................................................................................................................2
B) (1.3) Benefits of self-managed learning.................................................................................2
M1) (1.A) Effective approach to study and research on self-managed learning.........................3
D1) (1.B) Critical evaluation on significance of self-managed learning (Ideas with
justification)................................................................................................................................3
TASK 2 ...........................................................................................................................................4
LO 2 ................................................................................................................................................4
A) (2.1) Evaluation on personal skills.........................................................................................4
A) (2.2) Required skills to develop in respect to work professionally........................................5
B) (2.3) Opportunities to develop skills......................................................................................5
B) (2.4) Personal and professional development plan................................................................6
M2) (1.B) Theories and techniques of personal SWOT analysis................................................7
D2) (1.B) Activities and project have planned to manage and organise in PPD developing.....7
TASK 3............................................................................................................................................7
LO 3.................................................................................................................................................7
A) (3.1) Ways to implement personal and professional development plan................................7
A) (3.2) Development activities carried out in plan....................................................................8
B) (3.3) Critical evaluation on development plan procedures....................................................8
B) (3.4) Review on plan based on expected aim and objectives.................................................8
C) (M2) (3.B) Range of sources and information used in review process..................................9
TASK 4............................................................................................................................................9
LO 4.................................................................................................................................................9
A) (4.1) Work based problem in working environment..............................................................9
A) (4.2) Methods to solve problems related to work based in Hilton hotel................................9
B) (4.3) Time management approaches in various situations...................................................10

D3) (4A) New ideas of resolving work based problems...........................................................11
TASK 5 .........................................................................................................................................11
M3) (5.1) Summary of personal and professional development plan.......................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INDEX OF TABLES
Table 1: Assessment on personal skills...........................................................................................4
Table 2: Personal and professional development plan.....................................................................6

ILLUSTRATION INDEX
Illustration 1: Approaches of time management............................................................................11

INTRODUCTION
Personal and professional development of an individual is crucial to enhance his/her
working efficiencies. It is good for lifelong learning and encouraging employees for better work
performance. Present report is based on understanding significance of personal and professional
development for staff of Hilton Young hotel. It provides food and hospitality services to a
million of people worldwide. In this regard, personal and professional plan is to be discussed as
analysing own performance and working for its improvement. Including this, several approaches
for self-managed learning will be introduced in this assignment. Along with this, work based
problems occurred in the entity as well methods to overcome them will be described. However,
time management approaches in various situations for managing staff performance is to be
understood in this report.
TASK 1
LO 1
A) (1.1) Approaches of self-managed learning
Self-managed learning is a process in which individuals manage their own learning also
impacted on their performance. It remains effective for his/her personal and professional
development as well motivating for continuous development (Skaperdas and et.al., 2014).
However, different approaches are used for managing own learning within Hilton hotel, some of
them can be discussed as below: Conducting seminars and conferences: It is one of the effective method to manage self-
learning of an individual. In accordance to this, people share their ideas and experiences
regarding attending personal and professional development programs (Singh, 2015).
However, various ideas are generated for encouraging participants to attend the seminars.
It impacts on personal and professional development of hotel's staff positively and also
encourages for lifelong learning. Social networks: For managing self-learning of staff members of the hotel, social
networking sites can be used such as: Facebook, Twitter, YouTube etc. In this regard,
variety of ideas are generated to improve working style and team building to meet entity's
goals (Lewis and et.al., 2015). However, it is helpful for improving communication
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among staff members and encouraging them towards better understanding supporting
group as well.
 Using internet: It is an appropriate self-managing approach impacted on personal and
professional development of an individual (Davies, Gray and Butcher, 2014). However,
different ways are identified for better performance and improving working style of the
hotel's staff members. Including this, it is beneficial for maintaining workers' interest and
continuous learning in the future time as well.
A) (1.2) Influence lifelong learning in encouraging personal and professional life of hotel's staff
members
Lifelong learning is a process of maintaining and sustaining an individual's interest
towards continuous learning. It impacts on their personal and professional development
increasingly (Ay, Pabinger and Cohen, 2017). However, Hilton hotel gives emphasis on lifelong
learning for its staff members whose positive impacts can be identified as follows: Personal and professional development: Workers get encouraged towards learning new
techniques and implementing creativity in their performance. It influences their working
efficiencies and lifestyles positively (Megginson and Whitaker, 2017). For instance:
communication, problem solving and other skills get increased at higher level also linked
with Hilton hotel's effectiveness efficiently.
 Continuous learning and developing skills: Lifelong learning remains beneficial for
grabbing opportunities towards better performance of an individual. Including this, it is
suitable for developing hotel staff's skills at maximum level (Chamblee and et.al., 2015).
Therefore, learners learn variety of skills and unique ways to perform better and gaining
effective corporation in achieving entity's effectiveness.
B) (1.3) Benefits of self-managed learning
It is recognised that self-managed learning works for improving an individual's skills and
encouraging them towards better performance. In this regard, personal and professional
development of staff members of Hilton hotel is obtained (Goetsch and Davis, 2014). However,
advantages of self-managed learning for the entity's workers can be identified as follows:
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 It is effective for motivating workers towards continuous learning and developing skills
at higher level.
 It remains beneficial for increasing working efficiencies of staff members in terms of
food serving and providing accommodation to customers of the hotel.
 It influences better coordination of workers in team building and achieving its tasks far
effectively.
 Self-managed learning is useful for increasing observation of an individual regarding
self-assessment and encouraging him/her at higher level.
 It is to create positive and peaceful environment of the entity as well gaining participation
of each one to meet expected goals and so on.
Thus, self-managed learning is good for enhancing working style of an individual staff
member impacted on his/her performance. Including this, it is beneficial for maintaining
workers' interest for performing in group and implementing their skills at higher level
(McLachlan and Short, 2013). However, staff members get motivated towards better
performance and contributing in team work for the entity more efficiently.
M1) (1.A) Effective approach to study and research on self-managed learning
It is identified that several approaches are used for managing self-learning and motivating
oneself towards better performance. In this regard, good coordination of workers can be gained
regarding team building and supporting each other to meet entity's goals. Moreover, workers get
motivated for learning new technologies and performing better which influences their personal
and professional development at higher level. Likewise, participating in training and
development programs as well watching online videos enhances worker's knowledge and
working styles on large scale. However, Hilton hotel workers use all these approaches for
managing and improving their skills at maximum level impacted on personal and professional
development for longer time period.
D1) (1.B) Critical evaluation on significance of self-managed learning (Ideas with justification)
Self-managed learning is benefited for personal and professional development of staff
members of Hilton hotel (Evetts, 2013). However, it is effective to motivate an individual
towards good coordination in team building and gaining entity's effectiveness. Including this, it
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is suitable for increasing working and learning attitude of an individual for working on
improving skills. On critical evaluation, it is identified that wrong self-assessment of an
individual's performance and working styles affect performance and environment of the entity
adversely. Likewise, considering each individual's performance and encouraging him/her for
contribution in team remain challenging tasks. It is essential to work on overcoming this critical
evaluation and encouraging workers towards better performance. For this purpose, conducting
meeting with staff members and gaining their satisfaction level with performance will be
effective for the entity.
TASK 2
LO 2
A) (2.1) Evaluation on personal skills
It is a process of self assessment in which own individual's skills and performance is
analysed. However, strength and weakness of the worker is identified which can be work for
developing and improving skills (McGivern and et.al., 2015). Being HR manager of Hilton
Young hotel, I would like to analyse my own skills as:
Table 1: Assessment on personal skills
Strength:
 Good communication skills
 Able to handle conflicts among workers
of the Hilton hotel. Effective supervisory management
skills.
Weakness:
 Weak in listening towards staff's issues.
 Lack in observation and coordination
for decision making regarding hotel's
effectiveness.
Opportunities:
 Reading articles and watching online
videos for improving skills
 Enhancing critical evaluation for taking
fair decisions regarding hotel's
performance.
Threats:
 Occurrence of poor management
 Increasing in conflicts and disputes
among workers of the Hilton hotel.
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 Attending training and development
programs to overcome weak points.
A) (2.2) Required skills to develop in respect to work professionally
On critical evaluation of my skills and working style, it is observed that I need to work on
solving the matters occurred among staff members of the Hilton Young hotel. However, my
listening skills are poor as I suggest workers on behalf of less observation. Including this, I am
bad in observing workers' performance and quality skills and solving out the issues. It impacts on
entity's performance adversely. Similarly, lack of coordination is identified among staff members
of the entity. In addition to this, I get hesitate during decision making and coordinating with
other functional departments' manager of the entity. It affects my professionalism and confidence
badly as required to work on. Along with this, it is observed that my poor performance in
listening towards staff's issues affect hotel's environment and less satisfaction of them with its
management. Therefore, it is needed for me work on reducing these issues and improving my
skills. It will be effective for developing my personality and professionalism for the further
years.
B) (2.3) Opportunities to develop skills
It is essential to overcome identified weakness in my performance as HR manager of the
Hilton hotel. Therefore, my personal and professional development can be enhanced effectively
impacts on dealing with problems and managing workers' performance as well. However, I can
grab below mentioned opportunities to develop my skills and professionalism as: Watching online videos: It will be appropriate for me to watch online videos on
YouTube and other development programs. Besides this, I can learn various techniques to
manage workers' performance and encouraging them towards better performance in team.
However, it will be good for me to take fair decisions and handling issues occurred
within Hilton hotel.
 Attending seminars and development programs: Through attending development
programs and getting variety of ideas for improving skills will be effective for me to
develop personality and professionalism as well. In this regard, I can learn different
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methods to create positive environment of the hotel and working for gaining its
effectiveness.
B) (2.4) Personal and professional development plan
Personal and professional development plan includes activity involved in working for
growth and so. Including this, time frame and other factors are involved in this plan can be
understood as regarding improving my skills as HR manager of the Hilton hotel as:
Table 2: Personal and professional development plan
Plan Activity Time frame
Self assessment Identifying and comparing
own skills as essential for an
ideal HR manager
2-3 days
Listing and planning for
improving skills
After analysing own
performance, list is prepared of
my strengths and weaknesses
1-2 days
Analysing opportunities to
develop skills
In this stage, opportunities are
analysed for developing skills
and improving performance
such as; attending
development programs, using
internet and so on.
3-4 days
Implementing plan All decided plans and
strategies are implemented
through grabbing opportunities
and working for
improvements.
10-15 days
Performance evaluation Afterwards, changes in
performance are evaluated
3-4 days
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critically as in comparison of
previous and current working
efficiencies.
M2) (1.B) Theories and techniques of personal SWOT analysis
SWOT stands for strength, weakness, opportunities and threats analysis of an individual
as for identifying an individual's performance. For recognising own skills and performance of
mine as HR manager of the Hilton Young hotel, critical evaluation is created (Evetts, 2013).
Including this, different ideas are generated to overcome weaknesses and improving. It impacts
on my personality and professionalism. Therefore, by grabbing different opportunities to work
on reducing weaknesses, I get several positive changes in my performance effectively.
D2) (1.B) Activities and project have planned to manage and organise in PPD developing
Personal and professional development plan is prepared regarding improving my skills
and performing better than HR manager of the Hilton hotel. In this regard, a systematic plan is
created for reducing weaknesses and grabbing unique techniques to manage personnels'
management of the entity. In addition to this, by implementing development plan, I get different
positive changes in my performance and dealing with issues occurred in achieving entity's
effectiveness. However, I improved skills and better quality of performance in the entity for
managing its staff members' performances.
TASK 3
LO 3
A) (3.1) Ways to implement personal and professional development plan
As personal and professional development plan for working on reducing weaknesses as
listening skills and coordinating in decision making with other departments' managers of the
Hilton hotel (McGivern and et.al., 2015). I get different changes in my performance by grabbing
opportunities as reading articles and watching online videos. However, below mentioned ways
are followed on to implement development plan as:
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 At first, critical evaluation on own skills as strength and weakness. Therefore, actual
performance and skills are assessed as required skills to be improved for personality
development and professionalism as well.
 Further, opportunities are grabbed for enhancing skills and working for effective
learning style (Skaperdas and et.al., 2014). For example; reading articles, watching online
videos, attending seminars and development programs etc.
 Afterwards, I again reviewed on my performance and skills regarding behaving and
coordinating with other managers of the hotel during decision making.
A) (3.2) Development activities carried out in plan
In reference to development plan, I grabbed different opportunities to reduce weaknesses
and improving my performance. However, I read articles of different authors for managing staff
members' performance at Hilton hotel. Likewise, I watched online videos to get ideas for
coordinating in team building during decision making regarding achieving entity's effectiveness.
In addition to this, I took guidances for improving listening skills and reducing issues occurred
among staff members of the entity. Therefore, I worked for enhancing my skills and working
style as HR manager of the organisation which impacted on my personality as well.
B) (3.3) Critical evaluation on development plan procedures
On analysing skills and working efficiencies, I achieved several positive impacts in my
performance as coordinating with other managers for decision making regarding entity's
effectiveness. Including this, I learned to manage staff's performance more effectively which
impacted on entity's environment and corporation of workers with each other. On critical
evaluation, it is also identified that I should work on improving time management skills and
creating understanding with using HR specialist software. As I observed that I took much time in
decision making and accomplishing tasks in determined time. Therefore, it is essential for me to
work on this evaluation will be effective to increase learning and working attitude effectively.
B) (3.4) Review on plan based on expected aim and objectives
On reviewing the development plan, it is analysed that all activities and tasks are fulfilled
in right time appropriately. Including this, expectations set during aim and objectives got
achieved effectively (Lewis and et.al., 2015). However, several ideas are gained for improving
performance and working on development of professionalism. In addition to this, skills and
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performance got increased impacted on my personality as well also learned different techniques
to manage workers' performance effectively.
C) (M2) (3.B) Range of sources and information used in review process
Review process is essential to compare actual performance with expected. However,
impact of attending development programs is identified effectively. In this regard, comparison is
created between both performances, asked other departments' managers regarding my
involvement in decision making (Davies, Gray and Butcher, 2014). Similarly, workers' feedback
also achieved regarding performance and handling conflicts among them.
TASK 4
LO 4
A) (4.1) Work based problem in working environment
Work base problems refer as issues occurred during performance and team building
among staff members of the entity. However, these kinds of problems occurred within Hilton
hotel which affected its environment adversely can be identified as: Lack of coordination among staff workers: It is recognised that there is no corporation
among workers of the hotel during team work and working for achieving goals together
(Ay, Pabinger and Cohen, 2017). Therefore, conflicts and disputes occurred among them
impacted on entity's performance negatively.
 Challenging maintaining workers' interest towards job: It is challenging maintaining
workers' interest towards working for Hilton hotel and encouraging them towards lifelong
learning (Chamblee and et.al., 2015). In this regard, several issues obtained as increasing
in discouraged workers and lack of coordination among them to meet targets as well.
A) (4.2) Methods to solve problems related to work based in Hilton hotel
For solving out issues occurred at Hilton hotel regarding lack of coordination among
workers and ineffective environment, following techniques are applied as:
 Conducting meeting with each and every staff members to analyse their views on
performance and workers' coordination to meet its goals.
 Training and development programs are organised for their lifelong learning and
increasing interest towards better performance for the entity (Goetsch and Davis, 2014).
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 Using motivational tools as appreciation, reward system, bonus and incentive system etc
to motivate them towards better performance and gaining their corporation in team
building more effectively.
B) (4.3) Time management approaches in various situations
Time management is a required skill for an individual to maintain his/her discipline and
interest towards accomplishing task appropriately (Castaings, Lhomme and Bouscayrol, 2016).
However, for improving time management skills of staff members of Hilton hotel, following
approaches are used as:
 Setting clear and effective vision among workers regarding team strategies and
accomplishing tasks in appropriate time.
 Daily reviews on workers' performance and their contribution in working together for
team building.
 Setting small goals to accomplish in determined time also impacted on their
performances.
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D3) (4A) New ideas of resolving work based problems
Other than above mentioned techniques, in different ways work based problems can
reduce such as; segmenting work among staff members in group or in between of two, setting
time accomplish any task etc (Evetts, 2013). Therefore, by implementing these techniques, issues
occurred among workers can be reduced efficiently. Moreover, effective coordination can
determine among them impacted on team building and good understanding towards meeting
goals.
TASK 5
M3) (5.1) Summary of personal and professional development plan
Enclosed in attached ppt.
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Illustration 1: Approaches of time management
(Source: Time management approaches, 2016).

CONCLUSION
It is concluded that personal and professional development of an individual is effective
for lifelong learning and maintaining interest towards goal accomplishment. In this regard, self
assessment on own skills as HR manager of Hilton hotel is identified critically. However,
personal and professional development plan is recognised for improving skills and better
performance. Along with this, work based problems occurred within entity and solutions to solve
out them has been discussed. However, time management approaches are identified for
managing staff performance as well encouraging them towards accomplishing any goal in
determined right time.
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Singh, I., 2015. Training and professional development for nurses and healthcare support
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Time Management approaches. 2016. [Online]. Available through:”
<https://www.google.co.in/search?
q=Time+management+approaches&client=ubuntu&hs=T1v&channel=fs&dcr=0&source
=lnms&tbm=isch&sa=X&ved=0ahUKEwihyYiPr_XXAhVMo48KHfQEDsIQ_AUICigB
&biw=842&bih=353#imgrc=gpPqjkfcPnMQsM:>.
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