Personal and Professional Development Report - Hospitality Management

This report explores personal and professional development, focusing on the role of a supervisor in a McDonald's restaurant. It begins by assessing different approaches to self-managed learning, such as seminars and training, and evaluates their benefits for both individuals and the organization. The report then suggests ways to encourage lifelong learning, including the use of SWOT analysis to evaluate personal skills, competencies, and development needs. A significant portion of the report is dedicated to the development of a personal and professional development plan, including learning objectives, proficiency levels, growth opportunities, and timelines. The plan addresses areas such as focus, temperament, and creative thinking. The conclusion summarizes the key findings, emphasizing the importance of skill evaluation and the development of a comprehensive plan for career advancement within the hospitality sector.

PERSONAL AND PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Assessing approaches of self-managed learning...................................................................1
1.2 Suggesting ways in which lifelong learning could be encouraged.......................................2
1.3 Evaluating benefits of self-managed learning for individuals and organisation...................2
TASK 2............................................................................................................................................3
2.1 Evaluate own skills and competencies..................................................................................3
2.2 Determine own needs for development and activities required to meet them......................4
2.3 Identify development opportunities......................................................................................5
2.4 Develop a personal and professional development plan.......................................................5
TASK 3 ...........................................................................................................................................6
3.1 Discuss activities required to implement development plan.................................................6
3.2 Documentation for growth activities.....................................................................................7
3.3 Reflect own learning.............................................................................................................7
3.4 Update development plan as per feedback and evaluation...................................................8
TASK 4............................................................................................................................................9
4.1 Choose solutions to work based problems............................................................................9
4.2 Communication in different styles and appropriate manner at various levels....................10
4.3 Time management strategies...............................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Personal and professional development is an important concept that includes
enhancement of skills and knowledge of individuals so that they can perform their job roles in an
effective manner (Professional and Personal Development, 2015). It consists of improvement of
several factors such as communication, presentation, creativity, interpersonal and soft skills, etc.
Such aspects are beneficial for work life and personal growth of an individual. This report is
about personal and professional development for supervisor of a restaurant. McDonald's has been
chosen for the study which an American brand is delivering several types of fast food and
beverages. Several approaches for self-managed learning and their benefits will be discussed in
this report. Also, it is required to identify the development needs in order to make an action plan.
This report will include activities involved in the development plan. There are certain benefits
that company and employees can get from these methods of learning will be discussed here as
well.
TASK 1
1.1 Assessing approaches of self-managed learning
Self-managed learning is a concept in which individuals will learn from their past
experiences. It also includes knowledge gained from schools and colleges. Such type of learning
is reflected from communication, innovation and mentality of a person. Along with that, there
are several other methods which could be used by an individual to improve the skills for personal
and professional development. These are as follows-
Seminars- Seminars could be conducted in order to enhance the knowledge and skills of
employees (Forte and Flores, 2014). It assists in improving interactive and presentation abilities
as well as they become able to speak properly in the public without getting hesitated. This
company can organize such programs to improve the personality of staff members in an effective
manner.
Internet- It is an important source of knowledge from where an individual can gain
different types of skills. There are so many videos available on several sites that are very
effective in improving the abilities of person on frequent basis.
Training- These are the sessions in which experts and experienced people share their
information and thoughts. This helps in personal and professional development of individuals. It
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is useful for the betterment of employees and company as well. Therefore, this enterprise can
arrange training programs to enhance capabilities of workers to make them perfect in their
assigned jobs.
1.2 Suggesting ways in which lifelong learning could be encouraged
Lifelong learning refers to skill set that remains with an individual for the whole life. It
begins when they are born and remains till the last age (Gamrat and et. al., 2014). Such skills
could be gained from both formal and informal ways. Firstly, an individual learns from mother
and family members. It includes disciplines, habits, values, cultures, etc. After this, they get the
knowledge from academic institutions such as schools and colleges. An individual applies these
skills in every situation he is facing in the life. These are essential in motivating self-learning to
facilitate personal and professional development. SWOT analysis is required to evaluate own
opinions, judgements, perceptions, etc.
Strengths are related with positive aspects of a person that helps in fulfilling the needs of
personal and work life. It reflects from the attitude and behaviour of an individual. Weaknesses
are negative aspects of personality that affect the growth process of a person. Opportunities are
the methods available through which personal and professional development could be done in
order to make future secure and achieve desired goals of life. At last, threats are the external
barriers that create problems for person. For instance, unemployment, lack of money, etc.
1.3 Evaluating benefits of self-managed learning for individuals and organisation
Self-managed learning is very important for facilitating the growth of individuals in
several manners (Beach, 2012). Along with that, it also helps in the development of an
organisation. There are many benefits of self-managed learning to employees and organisation.
Some of these are:
Benefits for employees
Team work- Self managed learning helps in building a sense of team work in a person.
Its methods include gaining knowledge in groups of co-workers, students, etc. This is beneficial
in getting better understanding to work in team and attitudes to represent it effectually.
Communication- It is highly helpful in improving the interactive and interpersonal skills
of workers which allow them to speak effectively with others and impress them. Such aspects are
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very important at the workplace as supervisor in this restaurant can explain roles and
responsibilities to subordinates in a proper way (Berk and Meyers, 2015).
Benefits to company
An organisation can become successful when its employees are working more efficiently.
Self-managed learning helps a person in bringing positive attitude at workplace. It also increases
the capabilities of workers by improving their abilities related with decision making, problem
solving, communication, etc. All these aspects makes persons more productive and effective in
their job roles and thus, they can generate better outcomes (Cleary and et. al., 2011). It allows
them to handle tough situation in an easier way. Therefore, all these improvements are
significant for an organisation to accomplish its goals and objectives within stipulated period of
time.
TASK 2
Covered in PPT
INTRODUCTION
Evaluation of self-skills and competencies is very important in order to identify the
development needs to be fulfilled in present and future scenario. This task is about determining
opportunities for growth and develop a personal and professional development plan for
employees of Mc Donald's.
2.1 Evaluate own skills and competencies
Evaluation of self-abilities and skills is an effective technique for identifying the inner
strengths. It is highly beneficial in determining capabilities required at work place to perform
given jobs in effective way. I have several acquisition that could be significant in various aspects
related with organisational objectives and business operations. These competencies are as
follows-
Communication As a supervisor in restaurant, there is the need to have good
communication so that I could interact with my co-workers and
subordinates properly. It is also required to create healthy
relationships with other employees.
Focussed In order to accomplish the goals and objectives, I have to be more
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focussed and concentrated to achieve these motives in a timely
manner.
Coordination As a superior, I have to ensure proper coordination amongst
employees so that all the tasks will be performed efficiently.
Therefore, these are several competencies that are required to be improved for
performing my professional roles in more productive way.
2.2 Determine own needs for development and activities required to meet them
It is required to conduct SWOT analysis to identify self development requirements. An
individual can become aware about various important factors that are to be considered in order to
set goals and objectives. Therefore, SWOT analysis is as follows-
Strengths
 I have strong will power which makes
me able to deal with serious issues
without any fear.
 Team work skills of mine is very
effective due to which I am able to
work properly in groups.
 I have good communication abilities
that helps in interacting with my co
workers and other people in proper
way.
Weaknesses
 First weak point of my personality is
that I am not very much focussed
towards my targets.
 High temperament is another major
issue due to which I get indulged in
several conflicts.
 I am not very efficient in handling too
much pressure at work place.
 Lack of creativity and innovation is
another weakness because of which I
am not able to generate good ideas for
business.
Opportunities
 There are numerous sites from where a
person can gather necessary
information.
 Training and development sessions are
Threats
 Past experience and family background
of an person can become an threat
sometimes.
 Lack of adequate finance is another big
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another important alternatives available
for the purpose of skill enhancement.
 Educational institutions are also there,
from where an individual can gain
knowledge related with specified fields.
 Various big organisations are seeking
for capable candidates to provide
employment.
issue due to which person cannot
choose useful sources to gain skills.
 There is huge competition in recent
employment scenario.
2.3 Identify development opportunities
As I have identified my strengths and weaknesses, so I am able to determine my growth
needs that are to be fulfilled in current and future time. Therefore, on the basis of SWOT analysis
following needs has been discovered-
Current needs- Such demands are to be fulfilled in present time in order to improve my
skills. To achieve my targets in given time I have to become more focussed towards my goals.
Along with that, I need to work on my anger top avoid disputes at work place. Capability to work
efficiently in pressure is also to be improved. At last, there is requirement to become more
creative to deliver innovative ideas for betterment of company.
Future needs- These needs are to be accomplished in long term. As per above analysis, I
have to overcome the negative aspects of my past so that it will not create hurdles in my way to
success. There is need for becoming more efficient at work place in order to garb competitive
advantages.
2.4 Develop a personal and professional development plan
Development plan is very important in designing a framework for personal and
professional development. Therefore, it has to be made in following manner-
Learning
objectives
Present
proficiency
Desired
proficiency
Growth opportunities Time
require
d
Evidence
Focussed Not so To become Self learning exercises 1 week. Self assessment.
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focussed
towards
work.
more
concentrated
.
and meditation will help
in improving
concentration.
Temperame
nt
Involved in
disputes due
to high
temperamen
t.
I have to
overcome
my anger
issues.
Following an effective
leader will be beneficial.
5 days. Colleagues
Ability to
work in
pressure.
Inefficient
in
performing
effectively
in pressure.
Need to
become
more
efficient in
working in
pressure.
Training and
development sessions are
available where
individuals are given
classes to handles work
pressure.
4
weeks.
Management.
Creative and
innovative.
Improvemen
t is required
to deliver
innovative
thoughts at
work place.
Improve
creativity to
develop
innovative
ideas and
thoughts.
Involvement in decision
making activities will be
an better opportunity.
1.5
weeks.
Administration.
CONCLUSION
From the given task it can be concluded that, evaluation of own skills and capabilities is
an important activity that assists an individual in knowing their core competencies that could be
applied at work place. SWOT analysis is very essential in identifying strengths and weaknesses
of own personality. Development plan is effective tool to set framework to grow in future.
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TASK 3
3.1 Discuss activities required to implement development plan
There are several steps involved in process of implementing development plan in real
scenario. These activities are as follows-
Assessing development plan- Before implementing plan, it is required to evaluate in in
effective manner in order to know whether it is feasible or not (Eros, 2011).
Vision- Another activity in implementation process is related with development of vision.
It is useful in determining present and future goals.
Selecting members- After setting visions, there is need to choose efficient person who
will be contributing in completing planned activities of this plan.
Conduct meeting- To avoid chances of risks and mistakes, meeting is to be conducted.
Top administration is part of this meeting who suggests better ways to overcome such issues in
appropriate way.
3.2 Documentation for growth activities
Documentation is very important for an company to implement activities and strategies
effectively (Stern and Brackett, 2012). It also assists in reducing chances of delay and
postponement of tasks. There is need for proper strategies in order to accomplish all the tasks
related with personal and professional development. These plans are based on identified
strengths, weaknesses. Opportunities and threats. There are several activities that are to be
performed in this context. These are as follows-
 Ask experts and seniors of suggestions in order to make effective strategies.
 Another important task is to understand the growth needs in accurate way so that,
appropriate objectives could be set.
 After this, strategies are to be formulated in other to attain desired objectives related with
personal and professional development.
 Another task is to implement plans in real actions.
 It is essential to conduct regular evaluation to maintain effectiveness of this process.
 At last, it is required to follow all the feedbacks given various parties.
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3.3 Reflect own learning
On the basis of development plan, I have discovered my inner strengths and weaknesses.
These are very useful in identifying capabilities that could be helpful in overcoming various
issues that are common at work place. This plan is facilitates in setting goals and objectives for
the purpose of personal and professional development. This plan consist different objectives that
are to be attained through appropriate efforts. These goals are concerned with abilities like,
concentration, multi-tasking and creativity and calmness in working. To overcome weak
attributes of my personality, I can join training sessions, counsellings etc. I can get involved in
several decision making activities in order to improve my creativity. Along with that, I can also
learn from my mistakes. I have to develop various other competencies in order to decrease
negative aspects. These are concerned with following-
 Ability to deal with uncertain situations of job.
 Manage time in adequate manner.
 Reduce hurdles affecting in communication and problem solving skills.
3.4 Update development plan as per feedback and evaluation
It is required to update the development plan on the basis of self evaluation and
feedbacks of others (Yeh, Huang and Yeh, 2011). This is helpful in identifying which
competencies have been achieved and the areas where improvement is still required. Therefore,
updated development plan is given below-
Learning
objectives
Current
proficiency
Target Opportunities Time
To get focussed
towards job.
Cleared Totally
concentrated
towards
objectives of
company.
Meditation and
reading books.
Nil
Overcome anger Need to work
more.
Final evaluation
required.
Follow
successful leader
as role model.
1 month.
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Work efficiently
in situations of
pressure.
Improved Attained. Nil
Increase
creativity and
innovative skills.
Development
required.
More exercises
needed to
enhance these
competencies.
Participate in
decision making
process to
enhance
creativity.
3 weeks.
TASK 4
4.1 Choose solutions to work based problems
Problems and risks are very common at workplace. There is no particular time as these
circumstances can take place at any time (Russell and Korthagen, 2013). It results in barriers and
hurdles that affects effective accomplishment of goals and objectives of company. Mc Donald's
is an leading restaurant chain with large number of employees working in it. As it is an large
organisation so there it is facing numerous issues related with external and internal environment
of business. Supervisor of this enterprise plays an significant role in providing effective solutions
to such issues. It could be done in following manner-
Step 1:- Discovering risk factors and issues.
 It includes understanding what the problem actually is and how it will affect workplace.
 Determine different perspectives from various parties in context of identified problem.
Step 2:- Analyse opinions of different people.
 It is required to adopt perceptions of employees in order to satisfy their demands and
requirements.
 Allow other individuals to take part in decision making process.
Step 3:- Write down all the solution in proper manner.
 This process includes brainstorming in order to select best alternative to resolve an
issue.
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Step 4:- Evaluate the chosen alternatives.
 It is done by assessing strengths and weaknesses of all the options.
Step 5:- Select best alternative.
 Provide adequate solutions to identified problems related with work place.
Step 6:- Documentation of agreements
 It helps in determining whether the solution is effective or not.
Step 7:- Observation and evaluating stage.
4.2 Communication in different styles and appropriate manner at various levels
Communication plays an important role in managing healthy interaction amongst
employees (Schoeman and Mabunda, 2012). It is very useful in achieving organisational goals
and targets in effective manner in given time. This facilitates in developing mutual understanding
amongst supervisor of this restaurant and their subordinates. Along with that, there are several
styles for communication that could be applied in company. These styles are given below-
Aggressive – This communication style includes expression of anger. An aggressive
person wants their requirements to be fulfilled first as they think they holds more rights and their
efforts are more as compare to others. This style is ineffective as it results in negative impacts
because of loudness.
Assertive- It is most important style of communication as it is related with self esteem. In
this way, individual is confident in interacting with others. It focusses on achieving goals without
hurting others sentiments (Robertson, 2016).
Passive- aggressive- In this style of communication, a person tries to avoid conversation
that could express feelings and views.
Submissive- This styles focusses on avoiding disputes and conflicts by pleasing others to
not do so.
Manipulative- This style enables a person to control and influence others to attain group
goals and objectives.
4.3 Time management strategies
Time management is most important approach in order to improve productivity and
effectiveness at workplace (Pillen, Beijaard and Brok, 2013). It is also required to attain all the
targets in given time period. Supervisor is responsible for managing all the activities with
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