Hilton Hotels: A Report on Personal and Professional Development

This report provides a comprehensive analysis of personal and professional development within the context of Hilton Hotels, focusing on self-managed learning approaches and their benefits. It includes a personal skills audit with justifications, a SWOT analysis of the individual's skills and competencies, and a gap analysis with strategies for improvement. The report identifies development needs, outlines activities to meet them, and devises a Personal and Professional Development (PPD) plan. It discusses the processes and activities required for implementing the PPD plan, documents the undertaken activities, and reflects on the learning achieved against the initial aims and objectives. The PPD plan is updated based on feedback, and solutions to work-based problems are explored, including communication strategies and time management techniques. The report concludes with a discussion on the importance of communication and provides a sample CV.

PERSONAL AND PROFESSIONAL DEVELOPMENT - HILTON

CONTENTS
INTRODUCTION.....................................................................................................................................2
TASK 1 ESSAY.........................................................................................................................................3
1.1 APPROACHES TO SELF MANAGED LEARNING..............................................................................3
1.2 LIFELONG LEARNING IN PERSONAL AND PROFESSIONAL CONTEXT............................................5
1.3 BENEFITS OF APPROACHES TO SELF MANAGED LEARNING.........................................................6
TASK 2....................................................................................................................................................7
2.1 PERSONAL SKILLS AUDIT AND RATING WITH JUSTIFICATIONS....................................................7
2.3 SWOT ANALYSIS OF OWN SKILLS AND COMPETENCIES...............................................................8
M1 GAP ANALYSIS AND STRATEGIES FOR APPROPRIATE SOLUTIONS FOR THE SWOT ANALYSIS......8
TASK 3....................................................................................................................................................9
2.2 IDENTIFYING OWN DEVELOPMENT NEEDS AND ACTIVITIES REQUIRED TO MEET THEM............9
2.4 DEVISING A PPD PLAN AS PER THE IDENTIFIED NEEDS..............................................................10
3.1 DISCUSSING THE PROCESSES AND ACTIVITIES REQUIRED FOR IMPLEMENTING THE PPD PLAN12
3.2 DOCUMENTING AND UNDERTAKING THE ACTIVITIES FOR THE DEVELOPMENT PLAN..............13
3.3 REFLECTION OF OWN LEARNING AGAINST THE AIMS AND OBJECTIVES...................................14
3.4 UPDATING THE PPD PLAN BASED ON FEEDBACK.......................................................................15
TASK 4..................................................................................................................................................17
4.1 SOLUTION TO WORK BASED PROBLEMS....................................................................................17
4.2 COMMUNICATION, STYLE, TYPES AND IMPORTANCE OF COMMUNICATION...........................18
4.3 COMMUNICATING EFFECTIVE TIME MANAGEMENT STRATEGIES.............................................18
M3 CV..............................................................................................................................................20
CONCLUSION.......................................................................................................................................22
REFERENCES........................................................................................................................................23
1

INTRODUCTION
Self-managed learning is a method by which individuals can manage their own learning. In
the current world of globalization organizations, institutions and colleges are relying on the
concept of self-managed learning for making businessmen, employees and students to
become independent and take the responsibility for taking own decisions as to how they
learn, where they learn and by what means they learn. The Self-managed learning program
is intended to allow individuals to manage their learning without having to depend on
someone else.
The main purpose of this assignment is to make readers understand the importance of self-
managed learning for enhancing their lifelong development. Working as a manager in the
Hilton Organization the main aim is to remain competitive and improve the skills for gaining
a higher position in the organization. Hilton is one of the biggest American multinational
hotel company founded in the year 1919. This assignment will help readers to understand
how they can become independent for managing their own work for archiving their personal
as well as professional career goals. Various ranges of methods and techniques will be used
for summarizing the principles of personal and professional development using relevant
examples.
2

TASK 1 ESSAY
1.1 APPROACHES TO SELF MANAGED LEARNING
Self-managed learning helps employees, individuals and especially students in finding an
alternative way to adopt a different approach to learning than traditional schooling. Apart
from learning from school, there are many different approaches for self-managed learning
as described below (Stenfors, et al. 2010).
 Learning through Research
There are many ways of researching like participating in surveys, questionnaires, interviews,
case studies, observing etc., and students can also take help of the internet for research and
then discussing the results obtained with the teachers, professors etc. Through research,
students can develop their intellectual skills and can critically analyse a particular situation,
problem and ideas (Dana and Yendol, 2014).
 Learning from others
There are two methods of learning through others one is the direct way of learning in which
a person asks people as to how they do something and the other is the indirect way in which
a person observe other persons as to how they do things and then then learn from their
actions (Andrews and Sayers, 2011).
 Mentoring
Mentoring is a kind of relationship between an experienced person called the mentor and
with an individual. The mentor advises assists and train individuals through their experience
and knowledge (Andrews and Sayers, 2011).
 Coaching
Coaching is considered as a development process in which a person called the coach helps
an individual or the client in meeting their personal as well as professional goals.
 Seminars and Conferences
3

A seminar is a form of an academic instruction in which the academic institution or the
organization bring together small groups of people for a variety of purposes like meeting,
group discussions, class sessions etc. On the other hand, conference refers to a formal
meeting of people with shared interest or meeting for discussing a topic. Students can take
part in meeting and conferences for gaining knowledge either through participation or by
being a member of the audience.
 Internet, Newspapers and bulletin boards
Students can also learn through the internet as it is an exceptional tool for distance learning
education. Some additional form of learning approaches includes the newspapers, novels
etc. (Mesch and Talmud, 2010).
Advantages of self-managed learning
Individuals who develop the habit of SML are able to adapt to the changing situation. They
start enjoying learning new skills and techniques within and outside the organization
(Cunningham, 2017).
Disadvantages of Self-managed learning
When individuals start learning by themselves then there is no one to judge as to whether
the knowledge acquired by the individual is correct or not. For example, if a person is
learning bad habits knowing that it is good then it may harm the personality and character
of a person. Moreover, self-leering requires a great deal of motivation for continuous
learning.
4

1.2 LIFELONG LEARNING IN PERSONAL AND PROFESSIONAL
CONTEXT
Lifelong learning is a self-directed continuous attempt to attain formal or informal education
for developing personal skills. There are many advantages of being a lifelong learner in both
personal as well as professional context (Robertson, 2016). Some of the advantages are
discussed below.
Encouraging Self-directing learning
Lifelong learning helps an individual to become self-independent for attaining knowledge
through his/her life (Robertson, 2016).
Continuous Professional Development (CPD)
Lifelong learning is an approach directed towards continuous professional development as
the person develops the ability to document and experience their own skills acquired
through both formal and informal means (Herman, 2012).
Linking higher education with industry
Lifelong learning helps professional to use their acquired knowledge in the business and thus
help boost their professional career. Knowledge acquired through academic studies is
utilized in taking business decisions.
Recognition of Prior Learning
Lifelong learning helps an individual in assessing his formal, informal and non-formal
learning and thus determines the net outcome of their continuous efforts (Herman, 2012).
5

1.3 BENEFITS OF APPROACHES TO SELF MANAGED LEARNING
SELF BENEFITS
Greater Clarity of development goals
If an individual or a student manages their time for learning and acquiring knowledge
independently then there are high chances that the student will be clear about his
development goals in his/her career (Herman, 2012).
Increased Self Confidence from feedbacks
When an individual does not depend on someone else for getting educated then their self-
confidence gets increased as they feel a sense of accomplishment of having acquired
knowledge by their own willpower and dedication.
BENEFITS TO THE ORGANIZATION
Helps personal and professional development
Self-managed learning help employees to get promotion in the organization that helps in
their professional career. As they are able to achieve a senior position in the organization it
helps in developing their personal well-being in the society and in the family (Bjork, et al.
2013).
Development of staff members for senior roles
When all the employees in the organization are motivated for self-managed learning then an
organization gets employees having competent skills for taking higher positions in the
organizations.
6

TASK 2
2.1 PERSONAL SKILLS AUDIT AND RATING WITH
JUSTIFICATIONS
Forgetting any kind of job in a reputed organization it is essential that a person as the
required skills and abilities to manage the work as per its requirements. Similarly being an
assistant manager of Hilton Hotel it is my duty to plan, select, recruit, train and monitor the
employees of my department for maintaining the standard of the services. For that purpose,
it is important that I evacuate my own professional skills and identify the key areas for
improvement (Cottrell, 2015). I have successfully accessed my skills and have identified that I
need to improve my communication skills, leadership and management skills in order to gain
a higher position in the organization. Therefore in order to remain competitive in the
business, it is essential that I attain the required skills and competencies for achieving my
personal as well as professional goals.
REFLECTION
As per the feedback collected from the staff members I have come to know some of my
strengths and weaknesses. They believe that I have good planning, monitoring and
controlling skills. I also follow the guidelines set by the management and work as per the
standard operating procedures (Cottrell, 2015). The staff members suggested that I lack
effective communication skills and do not have knowledge about other languages. As per
their suggestions, I believe that I need to work on some key areas of communication, HRM
practices and leadership and management skills.
7

2.3 SWOT ANALYSIS OF OWN SKILLS AND COMPETENCIES
Strength Weakness
 Good English Communication skills
 Decision making skills
 Effective monitoring and controlling
skills
 Resource planning
 Leadership and Management skills
 Time management skills
 Conflict resolution
 Command over other languages
Opportunities Threats
 Attaining a senior position in the
organization
 Meeting own personal as well as
professional needs
 Continuous professional
development
 Self-learning and boosting the
confidence
 Increased competition in the
business
 Threat of getting expelled from the
organization
 Change in organisational process
 Criticism from colleagues, co-
workers and staff members
M1 GAP ANALYSIS AND STRATEGIES FOR APPROPRIATE
SOLUTIONS FOR THE SWOT ANALYSIS
My current performance in the organization is satisfactory but it is essential that I improve
my performance as the competition is getting fierce in the hospitality industry. Therefore I
need to the gap analysis of my actual performance with desired performance. As mentioned
in SWOT analysis that I lack leadership and management skills the best way to overcome this
weakness is to read various leadership and management theories in order to develop these
qualities in the business (Neck and Manz, 2010). For enhancing the communication skills I
will join weekly classes, moreover, I will use the time management strategies like prioritizing
the work, setting goals, etc. for enhancing my skills and competency level.
8

TASK 3
2.2 IDENTIFYING OWN DEVELOPMENT NEEDS AND ACTIVITIES
REQUIRED TO MEET THEM
Aims
The aim is to achieve a higher position in Hilton Hotel.
Objectives
 To analyse various approaches to Self-managed learning for improving own skills and
performance.
 To implement the self-managed managed to learn approaches in order to improve
the skills and thus gain a higher position in the organization.
After identifying the gaps in my SWOT analysis it is essential that I identify the key areas for
improving and developing my skills so that I can perform much better in my day to day
activities in the business (Vermeeren, et al. 2010). As per the analysis done my development
needs include the time management skills, leadership and management skills and conflict
resolution skills. I do have these skills but I need to improve these skills for gaining
operational excellence and better control over my business activities. In order to develop
and improve the communication skills, I will join classes so that I can learn some additional
languages required within the business functions. I will also take help of technological
sources like the internet for finding ways for enhancing and improving my skills. I will also
take part in seminars, group discussions and meeting for improving my skills (Vermeeren, et
al. 2010).
I will also observe senior members and colleagues of my department as too high they
manage and handle their team members with greater ease and competence. I will also take
guidance from my colleagues, elders and mentors for assisting me in improving my skills so
that I am able to craft improvement in the process of managing resources and handling day
to day operational functions.
9

2.4 DEVISING A PPD PLAN AS PER THE IDENTIFIED NEEDS
Skills Improvement
areas
Action for
development
Timescale Evidence
Communication
Skills
Lack of
command in
other languages
Joining
communication
classes on
weekends and
interacting with
the
international
customers,
clients and
stakeholders
from a
diversified
background
(Zepeda, 2013).
1 month Started
communicating
in other
languages with
clients and
customers of
Hilton hotel
Time
Management
skills
Not able to
complete work
on deadlines
Using proper
planning,
prioritizing the
work and
setting goals
(Cemaloglu and
Filiz, 2010).
2 month Recently
organised a
meeting in a
planned
manner with
timely delivery
of the products
and services.
Leadership and
Management
Skills
Inability to
manage team
members and
lack of
management
skills.
Understanding
the leadership
theories and
observing the
other members
of the team
3 month Performance of
my team is
considerably
increased
10

Conflict
resolution skills
Not able to
resolve conflicts
arising in the
workplace
environment
Generalising
problems,
listening to
both parties
involved in the
conflict and
making ethical
decisions
(Deutsch, et al.
2011).
1 month Team members
have started
working in
collaboration
and there is
sharing of ideas
and views
among each
other
11

3.1 DISCUSSING THE PROCESSES AND ACTIVITIES REQUIRED
FOR IMPLEMENTING THE PPD PLAN
ACTIVITIES
Identifying the gaps
It is essential that gaps are analysed in analysed and before time so that proper strategies
can be made for overcoming the gaps and thereby increasing operational performance.
Prioritizing the task
The task allocated to me by the senior management of Hilton group will be ranked and the
task with the higher rank will be executed first (Croft, et al. 2010).
Work assessment and measurement
It is essential that the work is measured so that proper time can be allocated for completing
each activity in the PPD plan. Tasks having higher priority will be completed before the
deadline so that PPD plan can be carried out effectively and efficiently (Croft, et al. 2010).
PROCESSES
The professional development process will include the planning, implementing and
evaluating the professional development plan (McNiff, 2010). The planning stage will require
devising the clear aims and objectives, it will reflect as to what needs to be accomplished
and in what time. The next phase is implementing the professional development plan and at
this stage I will take part in the professional development activities like the seminars,
attending classes, learning new skills etc. Then the last stage comes is the evaluation in
which I will determine as to what extent I have achieved the desired aims and objectives
(McNiff, 2010). Evaluation will account for input given to the output achieved for
professional development.
12

3.2 DOCUMENTING AND UNDERTAKING THE ACTIVITIES FOR
THE DEVELOPMENT PLAN
The following activities will be presented in order to parallelize the personal and
professional development plan as per the organizational goals and objectives.
Development Activities To document
Enhancing own individual performance Documenting the principle of hospitality
management for Hilton, documenting the
activities for control over the team and
analysing the resources that will govern and
control the employee activities in the
workplace environment (Hulleman, et al.
2010).
Organizational Revelation Analysing the change in an organization and
documenting the changes to determine the
variation in processes and operating
procedures (Essawi and Tilchin, 2012).
Documenting the feedback from the
employees of the organization about the
changes in the structure of the organization.
Inter-professional skills and talent Determining and analysing the role of
individuals in the organization thereby
documenting the strengths and capabilities
of the individuals. Moreover analysing the
decision-making capabilities of the
individuals (Essawi and Tilchin, 2012).
13

3.3 REFLECTION OF OWN LEARNING AGAINST THE AIMS AND
OBJECTIVES
The aim and objectives of the report are to implement different types of self-managed
learning techniques that actually helped me in understanding my own skills and capabilities
for performing a given task (Moon, 2013). Different types of self-managed learning
techniques explained in the previous section helped me to idealize as to how I can use these
approaches in my learning for continuous learning and professional development. I have
started using these approaches in my day to day learning habits for achieving my personal as
well as professional goals (Moon, 2013). The objective of the report was to use the
approaches of self-managed learning and thus measure my current performance with the
past performance. With the help of SWOT analysis and feedback from the members of the
staff, I was able to identify my strengths and weaknesses and way of overcoming my
weaknesses (Moon, 2013). I was also able to realize the fact that there are other people in
the organization that have much better skills than I have to perform tasks. I also got to know
that I can observe other people in the organization and analyse how they are performing the
tasks with so ease and competence and I successfully managed to acquire skills from other
members of the organization that helped me in improving my skills and thus achieve a
higher position in Hilton.
14

3.4 UPDATING THE PPD PLAN BASED ON FEEDBACK
Action plan
incomplete
objective number
Why the objective
was not met
(Current Proficiency
Verses Target
Proficiency)
What needs to be
undertaken to
achieve the
objective
The revised target
date for completion
1. Communication
Skills
The objective of
improving the
communication skills
could not be met as
the time period set
for learning the
communication skills
was less than what it
was actually
required.
In order to achieve
the objective, I will
increase the tenure
of the time needed
for learning new
languages (Reeves,
2012).
1 Oct 2018
2. Time
Management Skills
The current
proficiency level of
time management
skills is improved
than before.
The target of
achieving
competence in time
management is
achieved and the
development is
taking place (Karim
and Kandy, 2011).
1 Nov 2018
3. Leadership and
Management Skills
Both the skills have
improved
significantly from
the past (Bolden,
2016).
In order to achieve
the objective various
leadership and
management
theories will be read
for increasing the
skills.
1 Nov 2018
15

4. Conflict resolution
skills
The ability to resolve
conflict has
significantly
improved.
In order to achieve
this objective, it is
essential that I
establish a good
relationship with the
team members and
make the team
members
understand about
the importance of
shared vision,
mission and goals so
that issues of
conflict resolution
can be minimized
(Bolden, 2016).
1 Oct 2018
16

TASK 4
4.1 SOLUTION TO WORK BASED PROBLEMS
Work-based problems are those kinds of problem that are related to business issues and
cause hindrance in effective working for employees in the workplace environment. It is
essential that some solution needs to be derived in order to minimize the workplace
problems they increase the quality of work in Hilton. In order to solve a problem, there are
some steps that need to be taken into consideration as described below (Goetsch and Davis,
2014).
 Identifying the problem
 Identifying the people involved in the problem
 Identify the degree of a problem
 Understanding the interest of people in the problem
 Listing the possible solutions to the problem
 Evaluation of the solutions
 Selecting the best appropriate solution for solving the problem
 Monitoring the effectiveness of the suggested solution
In Hilton Hotel communication is one of the biggest problems as most of the employees in
the organization work independently which has reduced the quality of work in the
organisation is reduced (Goetsch and Davis, 2014). Lack of collaboration and teamwork has
affected the performance of individuals. The best way to solve this problem is to make
employees understand about the importance of working in a team through shared vision
and mission. The higher management of Hilton Hotel can come forward and make use of
emails for communicating between employees, sending messages and motivate other
employees for building healthy relations among the team members.
17

4.2 COMMUNICATION, STYLE, TYPES AND IMPORTANCE OF
COMMUNICATION
Clear and open communication within an organization creates a sense of transparency in the
organization. It also helps in building trust between the employees across all levels. When
employees are kept in dark then employees feel a sense of resentment, tension and low job
security (Hackman and Johnson, 2013). Effective communication in the organization will
ensure that employees are valued and they will work with their full potential for achieving
the organizational objectives (Hackman and Johnson, 2013).
There are basically two types of communication one is the verbal communication in which a
person communicates by listening to another person. The other is the written
communication that is done via mail, messages etc. and the last form is the nonverbal
communication in which a person observes the other person and infers the meaning.
Each person has a different way of a communication style through which he/she interacts or
exchange information within the organization (Hackman and Johnson, 2013). There are
basically five types of communication styles, for example, aggressive, passive, passive-
aggressive, submissive and manipulative.
4.3 COMMUNICATING EFFECTIVE TIME MANAGEMENT
STRATEGIES
Time management is most important as it helps an individual for achieving his/her goals and
objectives. There are many time management strategies that can be used for managing time
thereby ensuring that organization achieves the desired aims and objectives (Chase, et al.
2013).
Prioritizing tasks
It is essential that an individual makes the list of task that he/she needs to do and then rank
the task based on the tasks that need to be done early. This strategy is based on the urgency
of work that needs to be done (Chase, et al. 2013).
Setting targets
18

In order to achieve the aims and objectives, it is essential that employees set small targets
and make efforts for achieving these targets for achieving the objectives.
Maintain a timetable
Maintaining a timetable will help an individual in remembering the tasks that need to be
done and tasks that are already done. It helps in avoiding confusion and ensures that there
is accountability in the tasks (Chase, et al. 2013).
Task scheduling
Scheduling a task basically refers to setting the time frame for the task, for example, the
time when a particular activity will start and the time when an activity will finish.
Organizations ensure that tasks are scheduled and allocated on time (Chase, et al. 2013).
19

M3 CV
Name : XYZ
Address: ABC
Mob: [phone]
Email: [e-mail]
Nationality: Russian
DOB: 09.08.1995
Work History
Junior Chef Feb 2003 to Feb 2004
Avanti Village restaurant, London
Assistant Manager Feb 2004 to Mar 2005
Martin’s Café London
Manager Mar 2005 to Present
Hilton Hotel, London
Education
Bachelor of Business and Hotel Management,
London School of Business and Management
Key Skills
 Experience in restaurants for managing staff
 Effective presentation skills
 Hospitality skills
 Conflict resolution skills
 Ability to work under pressure
 Communication and leadership skills
Language Skills
English:
Reading - Good
20

Writing - Excellent
Communicating – Excellent
Interest
Travelling, reading novels and listening to music
21

CONCLUSION
With the help of this report, it can be concluded that the personal and professional
development plays a crucial role in the personal and professional life of an individual. The
report has successfully explained the approaches needed for self-managed learning for
achieving personal as well as professional goals. For example learning through others,
internet, attending seminars, conferences etc. In the second part, a SWOT analysis was
explained determining own personal strengths and weaknesses. The SWOT Analysis helped
in devising clear aims and objectives for achieving the required skills that I lacked in my
career. The report also explained the activities that need to be executed for achieving the
desired aims and objectives.
22

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