Personal and Professional Development Report for Travelogue Hotel

This report provides a comprehensive analysis of personal and professional development (PPD) strategies within the context of the Travelogue Hotel. The report begins with an evaluation of self-managed and lifelong learning in relation to the author's experience as an assistant manager, including the use of internet resources, conferences, and social media for skill enhancement. It explores methods to encourage lifelong learning, such as self-evaluation, self-motivation, training, and SWOT analysis. The report then evaluates the benefits of self-managed learning for both the individual and the organization, including improved skills, increased productivity, and enhanced decision-making. Task 2 focuses on a skills audit, identifying development needs in areas such as communication and time management, and outlines a personal and professional development plan. The report also discusses the implementation of this plan, documenting development activities and reflecting on learning outcomes. Finally, the report investigates work-based problems, communication styles, and time management strategies within Travelogue Hotel, culminating in conclusions and references.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluation of self-managed and lifelong learning in relation to my own experience .........1
1.2 Ways by which lifelong learning in personal and professional development areas can be
encouraged .................................................................................................................................2
1.3 Evaluation of self managed learning to me and my organization.........................................3
TASK 2............................................................................................................................................4
2.1 Audit for own personal skills and competencies using the formate and evaluation of skills
needed to work professionally in Travelogue Hotel...................................................................4
2.2 Identification of own development needs and activities required to meet them...................5
2.3 Identification of own development opportunities to meet current and future defined goals 6
2.4 Developing personal and professional development plan based on identified needs...........6
TASK 3............................................................................................................................................8
3.1 Discussing the processes and activities are required to implement the development plan...8
3.2 Undertaking and documenting development activities as planned.......................................9
3.3 Critical reflection on own learning against aim and objectives set in development plan.....9
3.4 Updating the development plan based on feedback and evaluation...................................10
TASK 4..........................................................................................................................................11
4.1 Investigation of work-based problem in work environment and solution to that problem.11
4.2 Different style of communication at various level of Travelogue Hotel............................12
4.3 Evaluation of effectiveness of different time management strategies used in Travelogue
Hotel..........................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INDEX OF TABLES
Table 1: Audit method.....................................................................................................................4
Table 2: Personal and professional development plan.....................................................................6
Table 3: SWOT analysis..................................................................................................................8
Table 4: Development plan based on feedback and evaluation.....................................................10

INTRODUCTION
Personal and profession development (PPD) is a process and with the help of this, the
individual plan for their development. On other hand, it also includes relationships with other
person, competencies, strength and various stages to achieve those goals. By learning
development skills, individual can easily manage their personal and professional life together
and develop their personal skills as well (Andersson, 2012). This process helps in building
capabilities of individual and also boost up the growth in their professional. In order to achieve
the objectives of personal and profession development, I have chosen Travelogue Hotel which is
located in California U.S. It has several hotel chains around the world. Firm has recently
celebrated its success of their 415 hotel in the UK. Human resource ' manager of this
organization time to time update their policies to ensure effective use of HR strategies in the firm
(Travelogue Hotel, 2016). On other hand, they also implement effective skills, training and
development programs for all the staff members. Along with this, the objectives that will covered
in this report are person and profession development strategies, working environment of
Travelogue Hotel, different methods of communication and personal and profession
development plan (Bates, Swennen and Jones, 2014).
TASK 1
1.1 Evaluation of self-managed and lifelong learning in relation to my own experience
According to case scenario, I am working at Travelogue Hotel as an assistant manager.
For my better growth, personal and profession development plays an important role. The reason
is that, in my profession life I have to deal with lots of customers and manage all team members.
Further, by managing all things into appropriate manner, I can develop my communication and
management skills in hotel. Further, I also suffer from many problems which are related to
communication and time management (Bassot, 2014). On other hand, for fulfilling needs and
demand of customers at my workplace I used so many methods and they are as follows:
Internet
For my development, I used internet and searched various articles which are based on
changing behaviour of customers and their expectation from the organisation (Human resource
management, 2016). With the help of these articles, I can easily prepare a questionnaire for my
all clients.
Conference and seminars
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For increasing my knowledge and developing personal skills, conference and seminars
plays an important role (Life long learning, 2016). By joining this session, I can improve my
communication skills and confidence.
Work and responsibility
While doing my work at Travelogue Hotel I have learned so many things at my
workplace like; how to handle the queries of different people. By doing this job, I gained
experience of hospitality industry and learned new things in the company.
Social networking
By using social media tools like snap chat, Facebook, twitter etc. I can easily take
suggestion from my customers and understand their need and demand which they expect from
Travelogue Hotel (Charleson, 2012). The main reason behind using social media sites are that
nowadays most of the people spent their time on these social media site and update their views.
So, by using various sites, I can easily make positive relationship with different people and
understand their requirements.
1.2 Ways by which lifelong learning in personal and professional development areas can be
encouraged
For improving personal and profession development (PPD) in Travelogue Hotel, I can
use various methods and they are as follows:
Self evaluation
For analysing my positive and negative point I use self evaluation. By using this, I can
easily understand in which area I require more development (Fullan, 2014). By taking help from
my senior authority I can easily overcome my negative points. By using the method of self
evaluation, I can achieve lifelong learning and increase my capabilities as well.
Self motivational
For better development into lifelong learning programs, it is important for me to motivate
myself. By doing this, I can boost my energy and I can easily evaluate my mistakes. My mistakes
motivates me and by this, I would learn so many new techniques (Cox, Bachkirova and
Clutterbuck, 2014). For the same, I will never repeat it as I would learn the way to deal with my
problems.
Training and internship
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Training and internship has helped me to understand practises of different hospitality firm
(Gregory and et.al., 2014). On other hand, it has also provided me with many opportunities for
better development of myself.
Continue learning
This method increases my personality and also helps in developing positive attitude. I
have learned various new working techniques while doing my work at Travelogue Hotel (Fullan,
2014). On other hand, I also developed management styles and now I can easily adopt all the
changes and manage my whole work according to the situations.
SWOT analysis
My SWOT analysis has helped me to identify my weakness and strength. Further, with
the help of this analysis I can acquire advanced knowledge in many areas.
1.3 Evaluation of self managed learning to me and my organization
Self management learning can be beneficiary for the organisation and for the individual
person. For the same, lots of company support their employees by organizing self management
learning session (Gonzales and Lambert, 2014). In these classes, experienced person guides
employees and develops their capabilities and well.
Self management learning benefits for me
Improve various skills
Self managed learning approach would help me in personal development skills, by using
these skills I would be able to resolve my customer’s queries at Travelogue Hotel (Haarhoff,
Thwaites and Bennett‐Levy, 2015). On other hand, by providing an appropriate guidance, I can
easily create positive relationship with them.
Promote natural development
Self managed application helps in improving my confidence level and due to this; I can
easily communicate with the clients and understand all activities which are beneficiary for me
and my team members (Lumpe and et.al., 2014). Apart from this, self learning ahs developed my
decision making capabilities so now I can easily evaluate which decision is good for my
organisation and which one is not.
Benefits for Travelogue Hotel
Develop productivity level
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By applying self management learning, manager of Travelogue Hotel creates flexible
environment where all staff members are free to share their ideas and views with each other. By
this, workers feel motivated and give their best efforts in the company (Cox, Bachkirova and
Clutterbuck, 2014) Further, with the help of innovative ideas, they can easily develop their
production level and management can improve their working practices.
Improve decision making process at Travelogue Hotel
With the help of self managed learning, all human resource can evaluate their mistakes
and then take appropriate decisions which are beneficiary for the firm (Harland and Kinder,
2014). Apart from this, it will also be easy for management to not repeat the same mistake again
at Travelogue Hotel.
TASK 2
2.1 Audit for own personal skills and competencies using the formate and evaluation of skills
needed to work professionally in Travelogue Hotel
To analyse the performance of an individual person audit plays an important role. For
evaluating the performance of an individual personal, manager of Travelogue Hotel use audit
method (Wallace, 2010). For the same, for analyse my personal skills and attributes I also use
audit method and they are as follows:
Table 1: Audit method
Activities My skills level
Time management 1 2 3 4 5
Self communication skills 1 2 3 4 5
Team building skill 1 2 3 4 5
How I put changes at Travelogue Hotel 1 2 3 4 5
Leadership skills 1 2 3 4 5
Initiatives 1 2 3 4 5
Training and development 1 2 3 4 5
How I handle the queries of employees 1 2 3 4 5
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As per above table, it shows that divide my skills into some parts and according to my
skills I gave me some marks. By using this method, I can easily understand in which section I
need more improvements so I can join some personal and professional development classes or
take coaching for it (Gonzales and Lambert, 2014). On other hand, in some areas in which I think
I am good so I can also give advice to other person. By using this audit, I feel motivated and
boost up my capabilities I Travelogue Hotel Lumpe and et.al., 2014). For my better development
it is important for me to now my positive and negative points.
Description of element
1: No experience need more training
2: Need training and coaching
3: Normal, might need some training
4: Good
5: Competent
2.2 Identification of own development needs and activities required to meet them
The position of assistant manager in Travelogue Hotel is a challenging job for me. The
reason behind this is, every time I have to develop myself by this I can easily motivate my other
staff members and easily handle all he difficult conditions at workplace. I have to develop my
personal and profession development plan to over come the negative points of myself. At the
time of evaluation my skills I found out that at the time of communication with my international
clients I feel communication gap problems (Travelogue Hotel, 2016). On other hand, the second
problems which I face at Travelogue Hotel is time management. In hotel I have to do lots of
work, but I do not know how to handle all work. For this, I need some training in time
management. Travelogue is multinational company and they follow all different culture at their
workplace. For better development I need to develop one team which as follows al the different
culture further, they will follow as their wok in an effective manner. For better understanding at
the time of decision making I also involved top management. The reason behind this is it is
important for all company to do all work as a ream. For maintain my work in an appropriate
manner I note down my whole day activities in diary. By this, I can easily evaluate which work
is more important and which one is not (Human resource management, 2016). When lots of
people work together, so lots of problems are developed and for solving these issues in the
organisation, it is my responsibility as a manager to organised team meeting and solve all the
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doubts of all team members. On other hand, by doing this I can create a positive environment at
hotel.
2.3 Identification of own development opportunities to meet current and future defined goals
As per the above description I found out that there are some area in which I perform very
good (Harland and Kinder, 2014). For assistant manager I Travelogue Hotel I need some more
qualities in me and which I can get from these methods and they are as follows:
Personal development
For my better development I time to time take a suggestion from my top management and
as per their suggestion I improve my qualities (Andersson, 2012). At the time of meeting, they
also share with me their personal experiences so by this, I feel motivated and easily reduce my
weakness. On other hand, with the help of their guidance I can solve my all problems and reduce
their negative impact.
Personal solving skills
For better relationship with my employees I involved them at the time of decision
making. Further, as per their suggestion I take a final decision which are beneficiary for
organisation and my team members (Bassot, 2014). For better positive relationship, it is
important for me to understand the need and demand of all employees and for this, I time to time
take a feedback from them. By this, I can easily reduce the negative impact of conflicts and
handle all the situation in appropriate manner.
Managing diversity
Travelogue Hotel has been growing rapidly. It is my responsibility to understand the
expectation of all staff members and their culture as well (Cox, Bachkirova and Clutterbuck,
2014). Further, by changing my members and leadership style I can reduce lots of
misunderstanding.
2.4 Developing personal and professional development plan based on identified needs
For measuring the personal and profession growth in Travelogue Hotel it is important to
make a plan. With the help of this plan I can easily understand my strength and weakness.
Table 2: Personal and professional development plan
Learning
objectives
Types of goals Development
opportunities
Criteria for
judging success
Time
Work schedule Long term By follow Management 5-6 weeks
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at Travelogue
Hotel
management
skills like balance
scorecard etc. I
can fix my work
schedule in hotel
level
Management of
time
Short term By using various
time management
tool and
techniques at
travelogue
organisation
(Choud and et.al.,
2014).
Meet the deadline 3-4 weeks
Problem solving
skills
Short term Taking part in the
decision making
process and
understand the
actual reason
behind all the
problems.
Evaluating the
results.
2 week
Mentoring and
coaching
Long term Mentoring new
freshers and less
efficient staff
members
(Gregory and
et.al., 2014).
Increased
efficiency and
productivity of
the workers.
Further,
Reduction in
employer
turnover.
3 weeks
Changing
environment
Long term By adopting
environment
Meet the deadline 3-4 weeks
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changing model
at hotel
management can
easily handle all
difficult situation.
Table 3: SWOT analysis
Strength
 Management skills
 Leadership skill
 Communication skills
Weakness
 Time management
 Problems solving skills

Opportunities
 New technology
 Promotion and marketing criteria
 Managing diversity
Threats
 Competition from other staff members
 Increase the percentage of work load
TASK 3
3.1 Discussing the processes and activities are required to implement the development plan
For evaluate the plan of personal and profession development Travelogue Hotel use
PDCA cycle. It is a four step model and there steps are as follows:
Visual-In this, organisation use graphics, pictures and flowchart
(Gregory and et.al., 2014). By using these tools they can show their new ideas and concepts to all
staff members.
Aural-It consists radio, emails, pictures and communication with each other in group discussion
and meetings.
Read-By reading newspaper, articles, magazine and with the help of internet, people manage
their all activities and develop the knowledge.
Kinaesthetic- It includes tool and techniques of simulation
As per case scenario with the help of these four approaches I can easily develop my skills
and knowledge as well. For improving my problems I note down all my weak points and then
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change into positive (Cox, Bachkirova and Clutterbuck, 2014). All these activities increase my
working efficiency. So with the help of this, I can easily do my whole work at Travelogue Hotel.
3.2 Undertaking and documenting development activities as planned
Before implement the personal and professional development plan, it is important for
hotel staff members to check all the positive and negative points. According to personal reviews
all members can easily put changes according to thee requirements. On other hand, at the time of
evaluation they check all the data with their past data and then analyse the positive and negative
points (Harland and Kinder, 2014). By dividing all the activities as per the skills of employees,
company can easily increase their productivity. In the next step, they can analyse the that how
much one plan takes. Maybe be it convert into long time period and maybe it covered short time
period in hotel. Long term plans consider more concentration and times as well. In the end, all
management plan for the time and plan one estimated framework. In entire process of personal
and professional development I put my focus on my skills and negative points. Further, I can also
put my focus on my limits and target areas (Moorhead, Boetto and Bell, 2014). By using internet
and social media sites I can easily develop my self skills and increase my working capabilities in
Travelogue Hotel. At the time of judgement criteria I judge my all mistakes and also check that
how many objectives I have achieved in my working time periods. For find out the difference in
personal and profession development plans I can b divide my whole work into periodical
intervals.
3.3 Critical reflection on own learning against aim and objectives set in development plan
Personal and professional development plan helps me to find my weakness and it also
increases my knowledge and skills as well. It is important for the better development of plans to
check the objectives is achieved or not. My first capability is based on time management so I can
found that, by writing all my daily activities in the diary I can easily understand which work is
important for me and which work is less important (Travelogue Hotel, 2016). So I can easily
manager my whole activities in Travelogue Hotel. My second activity is based on my problems
solving skills. So for this, I take a feedback from my employees and according to their reviews I
take a right decisions by this, I can easily create a positive relationship with them. Moreover, by
this I can easily create a positive relationship with then and also boost up their energy. On other
hand, or better development of my staff members I time to time organised training and
development session (McLaughlin and Vuuren, 2012). By this, can easily solve their doubts and
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