CQU - PPMP 20011: Negotiation, Conflict, & Stakeholder Engagement

This presentation explores commercial project negotiation within diverse governmental and non-governmental contexts, emphasizing the importance of understanding contractual agreements and stakeholder agendas. It delves into methods of project negotiation, including distributive and integrative approaches, and highlights strategies for conflict management, such as identifying conflict sources and developing preventative measures. The presentation also underscores the significance of stakeholder engagement through effective communication and training. It concludes that successful project outcomes depend on well-designed contractual agreements and proactive management of stakeholder relationships, referencing various studies on negotiation tactics and conflict resolution in project environments. Desklib provides access to similar solved assignments and project resources for students.

Commercial project
negotiaton
In business organizations and project practices

Content
• Introduction
• Operation of diverse and complex government and
non-government project
• Competing stakeholder agendas
• Methods of project negotiation
• Conflict management
• Stakeholder engagement across projects
• Conclusion
• References

Introduction
• The operation of the governmental and non-
governmental organizations in the business world
within the corporate society differs a lot.
• Based on the background of the business proper
contract and code of conduct should have to be
followed by the business owners.
• It is the role of the project managers to create proper
service level agreements and contractual agreements
to gain the business objectives.

Introduction(contd.)
The complex government and non
government project contractual agreements
are also different from each other.
These contracts should be developed in such a
way so that it can meet the project and
business requirements accordingly.
Corporate social responsibility is another
important thing that the business owners
should consider before the developing the
project tender and project objectives as
well.

Operation of diverse and
complex government and non-
government projects
• The range of contractual agreement differs a lot in case of the
governmental projects and the non-governmental projects.
• The content and the agreements changes a lot in case of ICT
project ad Non-ICT projects.
• Over the past few decades it has been found that, the profound
culture and policy in relationship changes among the
government and the non-governmental sectors are different.

Competing stakeholder agendas
• For any progressive business
organizations it is necessary for
the project managers to design
an accurate stakeholder’s
agenda.
• It will help the business and the
stakeholders to gain effective
business profit and competitive
advantages.

Competing stakeholder agendas
(contd.)
• Segmentation: Proper work segmentation
will reduce the cost and overall pressure
from the project stakeholders.
• Bridge: Bridging is all about creating a
relationship the project service providers
and the consumers and suppliers.
• Demarcating: In order to protect any
project or business outcomes from
slippages the demarcating is an important
thing that should be considered.

Methods of project negotiation
• There are different methods those are widely
followed in case of project negotiation. It has been
defined that with the adoption of successful project
negotiation approach the company will be able to get
commercial revenue and competitive advantages as
well.

Methods of project
negotiation
• The different types of project
negotiations are as follows:
• Distributive project negotiation: This
kind of project negotiation approaches
is widely applied for the fixed pie
(Janczak and Nyyssonen 2016).

Methods of project negotiation
• Integrative negotiation: For the developed
skill set of the business organization this kind
of project negotiations are applied (Hersperger
et al. 2015).

Conflict management
• In order to keep the
project stakeholders
engaged to their job
roles it is necessary for
the project managers
and the project team
members to avoid inter
organizational and intra
organizational conflict.

Conflict management (contd.)
• Aware of the organizational
conflict
• Taking proper consideration and
rationale approaches against the
conflict
• Situation investigation
• Decide ways to tackle the conflicts