PPMP20007 Group Presentation: Exploring Quality Management Principles

This presentation provides an overview of quality management principles and tools. It begins by defining quality and quality management, emphasizing the importance of meeting customer expectations. The presentation then delves into the core principles of quality management, including customer focus, leadership, employee involvement, process approach, systematic approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relations. Each principle is explained with its benefits. The presentation also covers various quality management tools and techniques, such as cause and effect diagrams, control charts, histograms, Pareto charts, and flowcharts. Finally, it introduces the Six Sigma methodology, highlighting its role in process improvement and defect elimination. This presentation is designed to provide a comprehensive understanding of quality management concepts and their practical applications.

Handout Summary:
[Name of the Student]
[Name of the University]
[Author note]

Quality
 Quality generally refers to the dynamic state which is associated with the products of the
services or the peoples or the processes or the environment which is associated with meeting or
exceeding the expectations of the customers.
Quality Management:
 This generally refers to the approach which is associated with helping in doing the things
which has been attempted so as to maximize the competitiveness by means of continuous
improvements in the quality of the products, peoples, services, environment or the procedure.
Principles Of Quality Management
Customer focus

 This is the first principle and is associated with covering the needs of the customer along
with the services provided to the customers.
 This principle is associated with putting a stress upon the fact that a business should
necessarily be associated with focusing upon understanding the needs of the customers and they
need.
 So it is very essential to have the capability of identifying the new customer opportunities
so as to satisfy them by adaptation of the improved ways and this in turn helps in increasing the
customer loyalty rising the revenue and reducing the waste.
Leadership
 Floundering of the business is obvious if there is no clear and strong leadership. The
second principle of quality management is seen to be mainly concerned about the
direction of the organization. It is necessary to make sure there exists a clear goal along
with objective.
 The principle is also associated with making sure that the employees are involved in an
active manner so as to achieve the targets.
 The major benefit of this principle includes an increased engagement of the employees
along with increased motivation for the purpose of providing satisfaction to the needs of
the customers.
 Keeping the employees in the loop along with understanding the vision of the business
would be helping in making them become more productive.
People involvement

 This is the third principle and is mainly related to the efficiency as well as the
effectiveness. Processes which are seen to be well-managed are associated with reducing the
cost along with improving the consistency and eliminating the waste so as to promote the
improvements in a continuous manner.
 Becoming efficient would be helping in building of confidence amongst the stakeholders
by means of optimization of the performance and the managing of the processes by making
use of the clear responsibilities would be helping in making sure that the resources are being
used in the best way.
 The principle is responsible for seeking the rectification of the complaints by the
employees related to lack of communication.
Process approach
 This is the fourth principle which is mainly related to the efficiency and the effectiveness
of the processes.
 Along with the efficiency and effectiveness the principle is also associated with dealing
with the consistency and the understanding which are responsible for speeding up of the
activities.
 Processes which are seen to be great in nature are associated with reducing the costs
along with helping in improving the consistency, elimination of the wastes and for
promoting the improvements in a continuous manner.

Systematic approach to management
 This is the fifth principle and is mainly associated with the identification, understanding
and management of the processes which are seen to be interrelated and the reason behind this
is that the systems are always seen to be associated with making contributions in achieving
the objectives.
 In addition to this the businesses are seen to be associated with focusing upon the efforts
upon the key processes along with making contributions for aligning if the complementary
processes which are to be managed together as a single system leading to greater efficiency
Continual improvement
 This is the sixth principle which is seen to be very straightforward and is associated with
dealing with the continuous improvements so as to meet the objectives which are
considered to be main.
 The principles are having certain benefits and this benefits are seen to be clear which
includes the increased ability of embracing the new opportunities along with the
organizational flexibility and the performance which would also be improved.
Factual approach to decision making
 This this the seventh principle which is associated with the logical approach, which is
seen to be dependent upon the data as well as upon the analysis from a good business
sense. However in the fast-paced workplace the decisions are often seen to be taken in
rush without any kind of proper thought.

 Decisions which are taken in an informed way are seen to be leading to improvements in
the market understanding and this happens due to the collection and analysis of the data
along with the capability of defending the past decisions.
Mutually beneficial supplier relations
 This is the last principle and is associated with dealing with supply chains. This principle
is seen to be responsible for the promotion of the relationship which is seen to be
existing between the company and the suppliers of the company. This dependency is seen
to be interdependent. Relations which are strong are responsible for the enhancement of
the production along with encouraging the working practices which are seen to be
seamless.
 Result obtained from this includes the optimization of the costs along with the resources,
which in turn is responsible for improving and building the long-term relationships along
with the ‘flexibility of joint responses to changing markets or customer needs and
expectations’.
Quality management Tools and techniques
There exists numerous tools and techniques which are used for managing the quality so as to
improve the processes and tis includes the following:
 Cause and effect diagram
 Control Charts
 Histogram
 Pareto Charts

 Flow chart
Six sigma
 Six Sigma is of the quality management methodology which is used for the purpose of
helping the businesses in improve existing processes, products or services
 This is mainly by discovering and elimination of the defects.
 The goal of sig sigma is associated with including the streamlining of the quality control
in the process of manufacturing or business processes for the purpose of making sure that there is
little to no variance throughout.