PPMP20009 Unit Portfolio: Quality Management & Improvement Plan

This PPMP20009 unit portfolio focuses on quality management and continuous improvement plans. It highlights the relationship between these two components, emphasizing how minimizing variations in delivery results can effectively achieve consumer satisfaction. The portfolio elaborates on continuous improvement processes, including feedback, efficacy, and evolution, and discusses steps for personal growth, such as commitment to change, action evaluation, and measurements. It also covers the history of quality improvement, the importance of quality in products and services, and methods to ensure quality through planning, doing, checking, and acting. The reflection emphasizes the importance of quality management and continuous improvement in achieving consumer satisfaction and measurable business revenues.

(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Weekly Portfolio 2
Topic and
reading samples.
Your personal learning outcomes
from this unit.
Learnings from your
experience.
Supporting documentation
including your prior learnings.
a) Kerzner Chapter
20.0-20.8, & 21.0-
21.4;
What is continuous
improvement?
b) PMI
Implementing
Organizational PM
PM Appendices X2
& X3;
Different authors have given different
continuous improvement processes. The CIP
is defined as a meta process model which
defines the management system in details.
The CIP is comprises of business process
management, quality management program,
project management and program
management altogether.
There are certain successful implementation
of the continuous improvement process
which include the following:
 Feedback
 Efficacy
 Evolution
The continuous improvement process deals
with organizational goal and outline design
of the delivery process. The continuous
improvement measures should consider all
necessary quality initiatives and
relationship between the consumers and
the service providers.
The self reflections of the processes are the
core principle for the CPI. The purpose of
using CPI is to evaluate identify, reduce and
eliminate all the suboptimal process.
Kerzner, H. and Kerzner, H.R., 2017. Project
management: a systems approach to planning,
scheduling, and controlling. John Wiley &
Sons.
Q1. Personal life
continuous
improvement plan
For making personal growth I have
maintained certain steps throughout my life
and the steps include:
 Commitment to the identified
changes
 Necessary actions
 Action evaluation
 Measurements if the actions
With the changing demand of the
personnel proper prospects should be
undertaken. The changes should be all long
lasting and the I think that the main thing
on which I should focus is consistancy.
Kerzner, H. and Kerzner, H.R., 2017. Project
management: a systems approach to planning,
scheduling, and controlling. John Wiley &
Sons.
Q2. What is
quality?
Quality is a factors that must be possess by
any product or service delivered by the
business organizations or their consumers.
Based on the requirement and demand of the
Value based view is referred to as one of
the most important component that must
be consider by any product and service
developers while measuring the acceptance
Kerzner, H. and Kerzner, H.R., 2017. Project
management: a systems approach to planning,
scheduling, and controlling. John Wiley &
Sons.
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from this unit.
Learnings from your
experience.
Supporting documentation
including your prior learnings.
Q3. How quality
affect continuous
improvement plan
consumers the service providers should
evaluate their product quality.
There is a close relationship between quality
control and the continuous improvement. The
cause and the effect of the continuous
improvement plan are interrelated to quality
of the products.
criteria for the service and products.
I have learned that, if the quality of any
product and service improves then it will
give a continuous improvement approach
to the company. With the help of the
continuous improvement the businesses
can gain effective measurable revenues and
competitive advantages as well.
Q4History of
quality
improvement
Q5. How do you
ensure quality?
Q6. Introduced
processes to
deliver quality
According t the history of the quality and
quality improvement program the businesses
use to follow certain common steps those
are:
 Identification
 Planning
 Evaluation
 Review
The outcomes that may be achieved from the
quality products and quality services are:
 Affordable products
 Service improvement
 Low cost solution
The processes introduced to ensure the that
the delivered products and services are
quality are:
 Plan
With the changing time period the concept
of quality and continuous improvement
plan has been changed accordingly.
According to the current trends, the quality
of the products and services are focused on
the requirements and demand of the
customer. Simultaneous change
management approaches are also
incorporated to the quality management
programs.
Reliability, flexibility, assurance and
tangibility are the factors that help to
measure and ensure the quality of any
product or service.
With proper structural measurement,
process measurement and outcome
measurement the quality and the product
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from this unit.
Learnings from your
experience.
Supporting documentation
including your prior learnings.
products and
services
 Do
 Check
 Action
and services can be measured easily and
effectively.
Portfolio Reflection:
The Week 9 portfolio is all about quality management plan and continuous improvement plan. The relationship between two of these components are
properly elaborated in this portfolio. It has been found that, in order to minimize the variation of the delivery results proper consumer’s satisfaction can be
effectively achieved.
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