PPMP20011 Project Claims and Damages Report: Payroll System Project

This report, focusing on the Queensland Health Payroll Program, provides a detailed analysis of project claims and damages. It examines two key projects: the forward strategy for the payroll system and governance and decision-making processes. The report breaks down each project into elements and their corresponding Knowledge, Skills, Abilities, and Experiences (KSAEs), highlighting technical, project management, business solution, and relational aspects. It covers platform foundations, behavioral factors, and processes, routines, and means, emphasizing elements such as motivation, risk mitigation, communication, authentic leadership, and transparency. The analysis provides insights into effective strategies for project management, risk mitigation, and leadership within the context of the Queensland Health payroll system, making it a valuable resource for students studying project management and related fields. The report highlights the importance of authentic leadership, trust-control balance, and a commitment to innovation for project success.

PROJECT CLAIMS AND DAMAGES REPORT
NAME OF PROJECT
PPMP20011 Project Claims and
Damages Report
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PROJECT CLAIMS AND DAMAGES REPORT
NAME OF PROJECT
1 PROGRAM INFORMATION
Program Name: Queensland Health Payroll Program
Date: Date of the current Projects Negotiation and Conflict Report
Project Ownership: Area responsible for the project
Prepared by: Name and project position
Distribution List: List of those receiving the report
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The state of Queensland in Australia decided to establish a payroll
system whose main purpose will be to automatically deliver payments to all
health workers of the state. The system that was to be developed was to
comprise of two major interfacing systems, work brains and SAP. The
program establishment began in the year 2010 and has been facing a
large number of problems in its establishment and operation process. The
environment within which this Queensland health payroll operates is
complex. This is because it is utilized to address the issues of a large
number of employees within the state. Queensland Health has managed to
employ about 85000 employees, with many working 24 hours in a day, for
about seven days in a week. The employment of staff is through two
different acts of law in the country and the employees are also under 12
different industrial awards and six different industrial agreements. These
conditions and situations present the employees with more than 200
allowances and combination of pay. These aspects increase the
complexity of the pay in a significant way (Rebekah, & Darshana, 2014).
Currently, the payroll system in this state has about nine major
issues which are considered important to consider and address. Funding
has been an issue on the project, mainly because all the funds are
obtained from the county government, and requires the county leadership
to consent on its utilization. Individuals interested in ensuring that the
system obtains effectiveness of operation are significantly important in
ensuring that this effectiveness is obtained (Grosser, 2014). The
management of the project has established appropriate strategies through
which all these issues of the project can be addressed fully. This aspect is
considered important and appropriate since without improvement
strategies it would be extremely difficult for the county government to
manage enhancing effectiveness of the project, an aspect whose failure
would cause significant losses on the amount of money spent in the
implementation of the project. The solution strategies were obtained from a
review carried out by the KPMG organization which provided the findings
of the progress of the program and the mistakes involved in its
implementation (KPMG, 2012).

PROJECT CLAIMS AND DAMAGES REPORT
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2 PROJECT 1: FORWARD STRATEGY FOR PAYROLL SYSTEM
2.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE:
The process of the manual payment method was becoming
outdated and ineffective.
Project Management KSAE:
The available government structure and willingness to commence
the project was promising in management.
Business Solution KSAE:
The new payroll for Queensland Health was intended to solve
many ineffectiveness business problems.
Relational KSAE:
Individuals establishing the project were in good relational terms
and thus it was easy to carry out the required activities.
2. Joint Governance
structure
Technical KSAE:
An understanding of the government operations helped to
establish the project and put in fully in place.
Project Management KSAE:
The government structure helped to establish an appropriate team
to manage the project.
Business Solution KSAE:
For the government, the payroll project could solve many issues of
payment that were affecting the operation of ministries.
Relational KSAE:
The government was in good relational terms to the management
body of the project.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
Risk mitigation team in the project was skilled and capable of
establishing strategies to mitigate risks.
Project Management KSAE:
Project managers established plans of mitigating risks and
ensuring that they do not re-occur.
Business Solution KSAE:
Mitigating risk skills helped in ensuring that the business interests
of the project are upheld.
Relational KSAE:
The risk mitigation team had the skills and abilities to address the
risks. They were also skilled enough to address the issues
required.
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4. Join
Communication
Strategy
Technical KSAE:
Communication skills, a good communication network and
appropriate communication gadgets.
Project Management KSAE:
Skills and capabilities of organizing effective communication. The
ability to communicate effectively with others.
Business Solution KSAE:
Skills of establishing effective negotiations to ensure that aspects
of budget and supplies are favourable.
Relational KSAE:
Communication skills and capabilities between individuals working
on the project.
5. Co-location
Strategy
Technical KSAE:
Understanding of how location will affect the operations of the
project provisions.
Project Management KSAE:
Understanding the most strategic position for the project. Skills to
secure and establish the project in the most ideal location.
Business Solution KSAE:
The means through which the project provisions will address the
requirements made with the location aspect in place.
Relational KSAE:
Skills to establish a good relationship with those providing the
location needed.
2.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
6. Authentic
Leadership
Technical KSAE:
Leaders require skills of understanding on the program and how it
works to become efficient in its operation.
Project Management KSAE:
Ability to control all aspects of the project and deliver the required
project deliverables.
Business Solution KSAE:
Ability to ensure profitability of the project outcome and its
development requirements.
Relational KSAE:
Ability to establish a good leadership platform and team.
7. Trust-Control
Balance
Technical KSAE:
Skills to address all technical issues by all team members. An
understanding of the skills that every stakeholder has and roles to
carry out.
Project Management KSAE:
Understanding of all project developers. Ability to handle all
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developers and control their input.
Business Solution KSAE:
Ensure that the project provides a positive business based output.
Relational KSAE:
Establishing a binding relationship on project developers.
8. Commitment to
be Innovative
Technical KSAE:
The need for developers to be technically skilled on aspects
regarding the project development process.
Project Management KSAE:
Skills of better strategies of development and improvement
methods.
Business Solution KSAE:
Innovation skills and capabilities that will help in ensuring that the
business remains profitable.
Relational KSAE:
Establishment of relations that are beneficial in innovation.
9. Common best-
for-project
Mindset and
Culture
Technical KSAE:
An understanding of the appropriate mindset needed to handle all
the technical aspects of the organization.
Project Management KSAE:
Ability to establish the most appropriate mindset on the project
developers.
Business Solution KSAE:
The ability to ensure that individuals manage to retain
effectiveness.
Relational KSAE:
Establishing an appropriate culture in the process of project
development.
10. No-blame Culture Technical KSAE:
Ensuring that all individuals are well conversant with the technical
roles that they should play.
Project Management KSAE:
Managing projects in the most appropriate way that individuals can
implement effectiveness.
Business Solution KSAE:
Ensuring that the culture is business oriented and helps in
increasing effectiveness.
Relational KSAE:
Making sure that the individuals relate effectively.
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2.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE:
Negotiation skills and capabilities. Ability to communicate with
others effectively.
Project Management KSAE:
Ensuring that decisions made are effective for all individuals.
Business Solution KSAE:
Appropriate decision making skills. Ability to mitigate effectiveness.
Relational KSAE:
Good relationship establishment skills. Effective communication.
12. Learning and
Continuous
Improvement
Technical KSAE:
Skills in project technicalities and capabilities. Skills in improving
project effectiveness.
Project Management KSAE:
Effective employee management skills. Ability to establish
effectiveness in employee improvement.
Business Solution KSAE:
Effectiveness improvement skills. Appropriate planning on how to
improve project gains.
Relational KSAE:
Establishing a good trainer and trainee relationship between
individuals being trained and those establishing the training.
13. Incentive
Arrangements
Technical KSAE:
Skills to motivate project developers. Knowledge of how best
employees can be improved.
Project Management KSAE:
Good motivational skills. Effective organizational leadership.
Business Solution KSAE:
Maintaining developer effectiveness. Remaining appropriate and
capable of development.
Relational KSAE:
Ability to maintain effectiveness in relationship maintenance.
14. Pragmatic
Learning-in-
Action
Technical KSAE:
Ability to instruct others on occurrences as they take place. Skills
to guide others in action.
Project Management KSAE:
Establishment of a good learning environment. Remaining
appropriate in operation.
Business Solution KSAE:
Effectiveness in operation and ensuring that employees manage to
improve their operations.
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Relational KSAE:
Appropriate operation and relationship with each other for the
developers.
15. Transparency Technical KSAE:
Ability to implement effectiveness in operation. Disclosing
technical information to all developers.
Project Management KSAE:
Improvement in the project management strategies and
effectiveness in the means of appropriateness.
Business Solution KSAE:
Ensuring that all stakeholders attain all the necessary information
Relational KSAE:
Relating effectively with proper communication channels.
16. Mutual
Dependence and
Accountability
Technical KSAE:
Ensuring that the technical section of the project benefits both the
stakeholders and all other parties involved.
Project Management KSAE:
Relating benefits and developers effectively. Effective
communication and negotiation skills.
Business Solution KSAE:
Proper communication skills. Understanding of operation
effectiveness.
Relational KSAE:
Establishment of a good communication plan.
3 PROJECT 2: GOVERNANCE AND DECISION-MAKING
3.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE:
Ability to motivate employees. Understanding of important
employee theories.
Project Management KSAE:
Effectiveness in employee relations with management. Proper
employee guidance skills.
Business Solution KSAE:
Ability to implement effectiveness in employee operations. Ability
to make decisions that will benefit the organization effectively
Relational KSAE:
Ensuring that effective decision makers remain relevant in the
process of making decisions.
2. Joint Governance
structure
Technical KSAE:
The appropriateness in effectiveness and decision making
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strategies.
Project Management KSAE:
Effectiveness in project governance and making decisions
Business Solution KSAE:
Appropriate decision making strategies.
Relational KSAE:
Ability to unite developers. Good relationship capabilities.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
Ability to determine technical risks. Ability to establish technical
solutions to the risks.
Project Management KSAE:
Effective decision making on the strategies to address the
identified risks
Business Solution KSAE:
Enhancement of effective and appropriate decision making.
Relational KSAE:
Ability to establish appropriate relations.
4. Join
Communication
Strategy
Technical KSAE:
Transparency in technicalities of the project. Communication on
the deliverables of the project.
Project Management KSAE:
Ability to coordinate developers through proper communication.
Business Solution KSAE:
Implementation of effectiveness in communication to improve the
general project effectiveness and results.
Relational KSAE:
Proper relations between developers and other project
stakeholders.
5. Co-location
Strategy
Technical KSAE:
Appropriate skills in determining the most strategic location. Anility
to determine the most appropriate location for the business.
Project Management KSAE:
Establishment of an appropriate strategy of operation. Proper
governing and decision making skills.
Business Solution KSAE:
Ability to retain effectiveness in operation.
Relational KSAE:
Appropriate strategies of operation in the means through which the
developers relate.
3.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
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6. Authentic
Leadership
Technical KSAE:
Proper decision making on the technical sector of the project.
Understanding of the technicalities of the project.
Project Management KSAE:
Effective decision making skills. Effective management knowledge
and understanding.
Business Solution KSAE:
Appropriate ability to establish an effective solution of operation.
Relational KSAE:
Effective decision making on an appropriate relation
establishment. Good team leadership and membership skills.
7. Trust-Control
Balance
Technical KSAE:
Ability to make appropriate technical decisions. Understanding of
the project technicalities.
Project Management KSAE:
Ability to make the right decisions. Ability to control project
operations.
Business Solution KSAE:
Ability to establish an effective business solution and strategy.
Relational KSAE:
Ability to lead other developers. Skills of team development and
improvement.
8. Commitment to
be Innovative
Technical KSAE:
Skills of identifying innovation. Knowledge on the importance of
innovation in the project.
Project Management KSAE:
Effective project development strategies. Appropriate means of
project operations.
Business Solution KSAE:
Ability to determine beneficial innovations. Ability to remain in
complete effectiveness of decision making.
Relational KSAE:
Capability of maintaining effectiveness of operation.
9. Common best-
for-project
Mindset and
Culture
Technical KSAE:
Effective decision making on project cultural technicalities.
Determination of the most appropriate culture aspects of the
project.
Project Management KSAE:
Determination of the best cultural aspects. Proper control of the
cultures for the organization.
Business Solution KSAE:
Ensuring that all employees are fully motivated to provide
effectiveness in the operations that they involve in.
Relational KSAE:
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Clear understanding on the most health relationship of individuals.
10. No-blame Culture Technical KSAE:
Governing on the roles and duties that all individuals should carry
out.
Project Management KSAE:
Determining the effectiveness of operation for all individuals.
Business Solution KSAE:
Ensuring that all the roles of the project are carried out as planned
earlier.
Relational KSAE:
Implementing effectiveness in the aspects of relating with other
individuals.
3.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE:
Ability to make the right decisions. Involving others in decision
making. Understanding importance of consensus decision making.
Project Management KSAE:
Effective management skills. Ability to enhance effectiveness of
operation.
Business Solution KSAE:
Ensuring that the solution is appropriate and beneficial.
Relational KSAE:
Enhancing appropriate decision making.
12. Learning and
Continuous
Improvement
Technical KSAE:
Effectiveness of operation in technical operations. Appropriate
operational strategies.
Project Management KSAE:
Determination of the means through which employees can
improve their effectiveness
Business Solution KSAE:
Appropriate decision making and capabilities
Relational KSAE:
Establishment of appropriate decision making capabilities and a
good relationship among employees.
13. Incentive
Arrangements
Technical KSAE:
Establishment of motivational strategies for the technical staff of
the organization.
Project Management KSAE:
Making management decisions about motivation. Ability to
influence and direct employees effectively.
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Business Solution KSAE:
Maintenance of motivation through strategies to increase
employee effectiveness.
Relational KSAE:
Relating individuals in the right manner and in an appropriate way.
14. Pragmatic
Learning-in-
Action
Technical KSAE:
Establishment of learning in practice strategies. Effective decision
making on learning and improvement strategies.
Project Management KSAE:
Appropriate strategies of project development. Effective manner of
project development.
Business Solution KSAE:
An effective manner of appropriateness in operations and
development.
Relational KSAE:
Effectiveness in decision making strategies and relations of
developers of the project.
15. Transparency Technical KSAE:
Appropriate ability to communicate the true information of
technicalities.
Project Management KSAE:
Establishing an appropriate transparency culture in the
organization.
Business Solution KSAE:
An appropriate decision making skills and capabilities about
organizational transparency.
Relational KSAE:
Establishment of a true and effective decisions of the organization.
16. Mutual
Dependence and
Accountability
Technical KSAE:
Mutual effectiveness of operation on the means through which
operations take place.
Project Management KSAE:
Appropriate organizational decision making capabilities.
Business Solution KSAE:
Effectiveness on relations and how operations of the development
process take place.
Relational KSAE:
Appropriate operational strategies of the organization.
4 PROJECT 3: PEOPLE AND CHANGE
4.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
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1. Motivation and
Context
Technical KSAE:
Effective motivational skills. Ability to establish highly motivated
technical developers.
Project Management KSAE:
Effective project development strategies. Effective change and
improvement strategies.
Business Solution KSAE:
Appropriate strategies of business operations. Fully established
motivational strategies.
Relational KSAE:
Effective relations for all project developers.
2. Joint Governance
structure
Technical KSAE:
Appropriate change strategies for all technical developers.
Utilization of a democratic leadership type.
Project Management KSAE:
Good decision making skills. Capabilities in project implementation
strategies.
Business Solution KSAE:
Good relations with all development and supporting team.
Appropriate decision making capabilities.
Relational KSAE:
Appropriate relations between the management and project
developers.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
Appropriate strategies of mitigating risks. Means of establishing
effectiveness of organizational operations.
Project Management KSAE:
Effective strategies of governing mitigation strategies
Business Solution KSAE:
Capability of determining risks facing the project. Ability to develop
effective mitigation strategies.
Relational KSAE:
Appropriate relations capable of strengthening organizational
effectiveness.
4. Join
Communication
Strategy
Technical KSAE:
Skills of effective communication. Ability to communicate
effectively with organizational strategies.
Project Management KSAE:
Effective communication skills. Strategies of appropriate
communication to the project developers.
Business Solution KSAE:
Capability of certainty and ensuring effectiveness of operation.
Relational KSAE:
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