A Practical Evaluation of Amazon's Knowledge Management Framework

This presentation provides a practical evaluation of the proposed knowledge management framework for Amazon, emphasizing the importance of knowledge management for organizational efficiency, decision-making, and problem-solving. It highlights key findings about Amazon, including its technological prowess and the need for identifying knowledge gaps and facilitating collaboration. The evaluation is based on the techno-centric theory, focusing on technology and processes to enhance knowledge acquisition, retention, and transfer. The presentation concludes that effective knowledge and information management are crucial for businesses to maintain a competitive edge. Desklib provides access to similar documents and study resources for students.

Introduction
Knowledge management is termed to collection of methods that are
concerned with creating, sharing, utilising addition to managing
knowledge and information of business concern.
Purpose of the poster presentation is to transfer explicit knowledge
through text. Amazon is a giant retailer who recorded huge sales and
drive delivery of convenience in coronavirus pandemic.
Key Findings
About the company
Amazon is a great giant in multinational technology industry. The
entity started working in 1994 as online marketplace for books.
Practical Evaluation of the Proposed Knowledge Management Framework for
Amazon
Potential knowledge management challenges and recommendations for
strengthening knowledge management practices from perspectives of
acquisition-retention-transfer of knowledge
Knowledge management is key for all business concerns as it boosts
organisational efficiency for decision making ability and problem solving
competence.
• Accessing information from common workflows
• Technology overskill
• Identifying knowledge gaps
• Facilitation collaboration among teams
• Lack of management of community engagement
Evaluation of proposed knowledge management framework for Amazon
Techno centric theory is one of knowledge management framework that
emphasises more on technology along with process to design technology
enablers with the purpose of facilitating knowledge addition to storing
information.
Recommendations for strengthening knowledge
management practices from perspectives of acquisition-
retention-transfer of knowledge
• Tracking metrics to gauge success
• Centralising knowledge content
Conclusion
From the poster presentation, it is concluded that
knowledge and information management are essential for
business to sustain competitive edge.
References
Serrat, O., 2017. Knowledge solutions: Tools, methods, and
approaches to drive organizational performance (p. 1140).
Springer Nature.
Techataweewan, W. and Prasertsin, U., 2018. Development
of digital literacy indicators for Thai undergraduate
students using mixed method research. Kasetsart Journal
of Social Sciences, 39(2), pp.215-221.