OLGA PALADUTA: Docklands Academy Self Assessment on Premier Inn

This report presents a self-assessment focusing on Premier Inn, a leading hotel chain in the UK. It examines the key benefits of ongoing professional development for various stakeholders within the organization, emphasizing the company's investment in employee skill enhancement through training programs. The report also outlines the professional expectations of Premier Inn regarding employee skills and competencies, particularly in the context of the hospitality industry. It highlights the importance of communication, courtesy, and a positive attitude, alongside technical skills. The assessment draws on references to support its analysis, providing insights into Premier Inn's approach to employee development and its competitive standing in the market. The report underscores the importance of continuous learning and skill improvement for career advancement within the company.

Assignment title

Table of Contents
Key benefits of ongoing professional development for different stakeholders at Premier
Inn......................................................................................................................................1
Professional employer expectations of skills and competencies at Premiere Inn............1
References.........................................................................................................................3

Key benefits of ongoing professional development for different
stakeholders at Premier Inn.
Premier Inn takes measures to invest in the development of skills and to improve
competencies for its employees, and staff. Various trainings from soft skills to role-
playing sessions are planned and executed with the guidance of professionals from the
industry. Professional development is a key growth factor in the selection of institution
for work or education (Fu, 2017). The preference to work for Premier Inn due to its
market reputation, for me, is driven by the growth and exposure one would get.
Therefore, at Premier Inn, the development activities add a boost in the process of
decision making to dedicate and contribute services by individuals like me.
Professional development is a process that invokes the formal learning approach and
teaches through informal learning approach during actual job undertaking (Erbakanova,
2016). At Premier Inn, there are skill orientation sessions conducted for its employees at
all hierarchical levels, including management staff, guiding the way through the job
process. As the company is a part of the Whitbread Group, therefore the processes and
policies to direct and help in decisions is very clearly laid out and shared during the
induction program. Therefore, as I see it, Premiere Inn not only offers learning and skill
development, but also helps in crafting a path to scale up in the future with development
guidance and exposure working hand in hand. I can foresee myself developing my skills
as a junior and learning to make my way towards the top, with professional guidance.
Professional employer expectations of skills and competencies at
Premiere Inn.
The history of Premier Inn dates to the year 2004 when it came out as a merger
between the Whitbread Group’s Travel Inn and it’s acquired undertaking the Premier
Lodge. Premier Inn was primarily targeting as a strong competitor to Travelodge
(Bower, 2018). Therefore, to become a strong contender, the service provider had to
establish and prove its performance on certain quality standards. Mostly in the hotel and
hospitality business, the quality standards are often measured with the skill set and
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Self-Assessment

competencies of its staff especially at the basic or executive level. Waiting staff are the
ones that helps in setting the hotel quality to excellent service provider. After all, the
industry is a part of the tertiary divisions of trade and deals with the service sector,
which is driven by its employees. The human resourcing staff at Premier Inn not only
takes measures in selecting employees but also considers their previous employment
records, feedbacks and references from earlier professional institutions while hiring the
employees (Chathoth, 2016).
The required skillset is the standard sector norms, but the company does closely
observe the attitude and intentions behind participating in the industry. A strong
communication skill, courtesy, and politeness are a few behavioral considerations, that
are kept above graduation certifications in many cases. Honesty in action, discipline,
and presence of mind are the passive skills the employer searches for during the time of
interview and trains its employees to meet the everyday challenges very efficiently.
These skills not only help in becoming a better person but is also a foundation pillar for
succeeding at the role of waiting. I am hopeful that my existing skills would be
highlighted with the opportunity at the Premiere Inn.
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Self-Assessment

References
Bower, J., 2018. Whitbread: routines and resource building on the path from brewer to
retailer. Management & Organizational History, 13(1), pp. 1-23.
Chathoth, P., 2016. Historical evolution of hotel chains. In: The Routledge Handbook of
Hotel Chain Management. s.l.:Routledge, pp. 53-66.
Erbakanova, I., 2016. Hotel chains and higher education institutions. In: The Routledge
Handbook of Hotel Chain Management. s.l.:s.n., p. 449.
Fu, H., 2017. Organizational learning and organization innovation in the tourist hotels-an
empirical study. EURASIA Journal of Mathematics Science and Technology Education,
13(9), pp. 6347-6356.
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Self-Assessment