BUS5002D: Premier Inn Business Processes and Quality Management

This report delves into the business processes of Premier Inn, a prominent player in the UK hospitality industry, focusing on its quality management strategies. It examines various approaches such as Just-In-Time, Six Sigma, Kaizen, and Total Quality Management (TQM) to understand how Premier Inn maintains and improves its service quality. The report further explores how Premier Inn measures project success through scope, schedule, and quality assessments. It identifies the principles of effective project management, including goal setting, budgeting, scheduling, and defining team responsibilities. Furthermore, the report analyzes techniques for process analysis and improvement within the organization, including how these analyses generate opportunities for innovation and growth. Finally, it proposes an implementation plan to assist Premier Inn in leveraging these opportunities, aiming for enhanced efficiency, customer satisfaction, and overall business performance. The report concludes with a detailed discussion on the implications of these findings and recommendations for future development.