Food & Beverage Operations: A Reflective Work Placement at Premier Inn
VerifiedAdded on 2023/06/09
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Journal and Reflective Writing
AI Summary
This project is a personal reflection on a work placement at Hotel Premier Inn, focusing on food and beverage operations using the GIBBS model. The reflection covers experiences in restaurants, bars, and breakfast service, detailing feelings, evaluations, and analyses of the internship. Key learnings include the importance of communication skills, patience, and discretion in customer service. The action plan involves improving language skills and referring to hospitality management literature. The reflection highlights the need for crucial skills in hospitality management, particularly communication, for effectively dealing with customers in restaurant and bar settings.
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