Premier Inn Food Service Management: Practices, Analysis & Solutions

This report provides an analysis of food service management practices at Premier Inn, a well-known hotel chain, focusing on performance review techniques and offering recommendations for improvement. It assesses management practices within Premier Inn, including 360-degree feedback, performance appraisals, and balanced scorecards, highlighting their effectiveness in building teamwork and coordination. The report suggests alternative management strategies such as establishing key performance indicators, implementing management by objectives, providing necessary tools and motivation, and developing better feedback review systems. It also devises appropriate management solutions, such as training programs for ground-level employees, and justifies recommendations like using benchmarking techniques and outsourcing certain activities to resolve organizational challenges. The conclusion emphasizes Premier Inn's success through effective business strategies and staff management, while underscoring the importance of continuous improvement and adaptation in a changing business environment. Desklib offers similar solved assignments and resources for students.

Food Service Management

TABLE OF CONTENTS
PART -2...........................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Assessing management practices within Premier inn.................................................................3
Recommending better management alternative..........................................................................4
Devising appropriate management solutions..............................................................................5
Justifying recommendations to resolve organizational challenges.............................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

PART -2
INTRODUCTION
Food service management is crucial part in any hospitality sector as it provides food and
beverages to large number of people in costs effective manner. Also, to deliver best services
requires better skills and knowledge on part of hotel manager. Further, the study is based on
Premier Inn hotel and will identify range of management practices that are followed in over the
years. Lastly, various performance review techniques followed by quoted firm along with certain
recommendations to improve these existing techniques will also be discussed in detail under this
report.
MAIN BODY.
Assessing management practices within Premier inn.
Premier inn hotel is very well-known for all its management practices that are conducted
at the workplace. Also, the hotel is known for giving the employees a perfect work life balance
and also providing better career growth platforms that are essential for the development of any
employee of Premier inn. Moreover, there is range of performance review techniques that are
used by quoted firm that are briefly described as follows:
360 degree feedback: This is type of technique that is useful in both positive and
constructive manner. Also, these techniques allows premier inn to evaluate each employee
performance based on the overall views that are collected from different individuals that are
working with each other on daily basis (Filimonau, 2021). Thus, it helps is identifying the
weakness of each employee and accordingly training programmes are developed to enhance the
competencies.
Performance appraisals: In this technique hotel premier inn aims in aligning individual
goals to with strategic goals. Also, in this method quoted firm hotel manager establishes one-to-
one conversation with each individual employee so that its efforts could be identified and
afterwards corrective actions if any could be suggested at the same time (TOP 7
PERFORMANCE MANAGEMENT TIPS AND TECHNIQUES, 2021). Thus, through this method
employees are able to develop better trust and loyalty among all its supervisors.
Balance scorecards: It is most effective management tool that helps hotel management
to keep track of all its employees activities so that proper control and monitor might be

established. It is based on identifying the performance through four main elements such as
innovation, customer, internal and financial. Thus, this technique helps in identifying the overall
team performance given by the employees of the hotel premier inn to make it success.
Thus, above are the few techniques that has helped hotel premier Inn to operate in different
market and regions that are sources of more success and revenue for the hotel. Also, these
techniques have allowed the firm to build better teamwork and coordination among the workers
that are working at different levels in the hotel. Also, through these review techniques the firm is
able to assess the effectiveness at each point and then develop the suitable strategies later on,
Recommending better management alternative
Work culture of premier inn demands employees to take up more challenging tasks in
team so that greater innovation and creativity is maintained at the workplace that will help in
generating higher sales in the future. Also, to remain competitive and to work better than rest of
the competitors in UK there are certain suggestions to quoted firm that are as follows:
 It is recommended to premier Inn that it should establish certain key performance
indicators at the workplace that will measure success of each task at the end of specific
time period (Papargyropoulou and et.al., 2019). Moreover, these performance indicators
and metrics will help group of employees to modify or make certain changes in existing
working methods so that current level of performance might be improved or increased.
 Also, it is suggested to the quoted firm to do better planning through management by
objective technique in its various hotels as this method would allow the firm to set certain
objectives at the beginning of each task and later on hotel manager might be able to
identify whether the current performance of each worker is able to accomplish the goals
that were set previously.
 Further, it is to be recommended that premier inn hotel must provided necessary tools and
motivation to all employees to achieve set target goals in well-defined manner. Also,
proper engagement of employees in various organizational decisions will allow premier
inn hotel to take effective decisions from time to time.
 Also, it is suggested to quoted firm that it should develop better feedback reviews
systems so that performance might be evaluated on regular basis so that corrective
actions is taken on time without any delay (Filimonau and Delysia, 2019). Moreover,

such type of feedback systems will also allow premier inn hotel to save additional costs
that were earlier involved in carrying out unnecessary activities at the workplace.
 Also, the implementation plan for the quoted firm would be based on defining clear goals
for the success of the firm (Tuomi, Tussyadiah and Stienmetz, 2021). Also, it would be
done through conducting proper research and mapping out risks that will act as
hindrances in the achievement of certain goals. Furthermore, based on this certain tasks
and resources will be assigned to each individual employee to accomplish goals in
systematic manner.
Devising appropriate management solutions.
The best management solutions that will help premier inn hotel to overcome various
workplace challenges would be to develop training and learning programmes on timely basis
especially for ground level employees (Martin-Rios, Hofmann and Mackenzie, 2021).
Moreover, these employees are ones that are less tech efficient to use various modern
technologies at the hotel workplace. Thus, through training employees would be able to develop
competencies and skills to carry out the work in most efficient manner.
Justifying recommendations to resolve organizational challenges.
For all current challenges that are faced by premier Inn while working in changing
business environment it is recommended to quoted firm that it should use benchmarking
technique so that certain strength and weakness is identified in detailed manner. Also, based on
the weakness the firm would be able to develop better improvement plan so that there is
optimum utilization of resources (Leung, Wen and Jiang, 2018). Also, premier inn should opt for
outsourcing certain activities that are of less priority at the workplace so that the top
management is left with enough time to focus on those activities that are essential for the growth
of the firm.
CONCLUSION
From the above report it can be concluded that Premier Inn hotel is successful in reaching
new target markets through effective business strategies and staff management. Also, study had
identified various management practices of quoted firm through using 360 degree, performance
appraisals and balance scorecards as tool of its employee performances. Moreover, various
management alternatives such as providing employee tools, using management by objectives had

also been discussed in detail. Lastly, justification and suggestions for future improvement to
premier inn had also been presented in detail.
CONCLUSION

REFERENCES
Books and Journals.
Filimonau, V. and Delysia, A., 2019. Food waste management in hospitality operations: A
critical review. Tourism management. 71. pp.234-245.
Filimonau, V., 2021. The prospects of waste management in the hospitality sector post COVID-
19. Resources, Conservation and Recycling. 168. p.105272.
Leung, X. Y., Wen, H. and Jiang, L., 2018. What do hospitality undergraduates learn in different
countries? An international comparison of curriculum. Journal of Hospitality, Leisure,
Sport & Tourism Education. 22. pp.31-41.
Martin-Rios, C., Hofmann, A. and Mackenzie, N., 2021. Sustainability-oriented innovations in
food waste management technology. Sustainability. 13(1). p.210.
Papargyropoulou, E., and et.al., 2019. Patterns and causes of food waste in the hospitality and
food service sector: Food waste prevention insights from Malaysia. Sustainability.
11(21). p.6016.
Tuomi, A., Tussyadiah, I. P. and Stienmetz, J., 2021. Applications and implications of service
robots in hospitality. Cornell Hospitality Quarterly. 62(2). pp.232-247.
Online
TOP 7 PERFORMANCE MANAGEMENT TIPS AND TECHNIQUES. 2021. [Online]. Available
through:<https://www.cloverhr.co.uk/performance-management-tips/>.