Premier Inn: HR Lifecycle, Performance Plans, and Legal Framework

This report provides a comprehensive overview of Premier Inn's human resource management, performance management strategies, and legal compliance within the hospitality industry. It begins by outlining the stages of the HR lifecycle, including recruitment, selection, induction, career development, retention, and separation, and discusses their roles in retaining talent. The report then delves into performance management plans, including coaching, performance appraisal, and action plans. Furthermore, it explores the legislation that Premier Inn must adhere to, such as health and safety, trade description, equality, and environmental acts, highlighting their impact on business operations. Finally, the report examines how employment and contract law influence business decision-making, emphasizing their significance in the context of the hotel's operations and employee relations, concluding with the importance of adapting to market changes and legal requirements for effective decision-making.

Unit 4 - The
Hospitality Business
Toolkit

TABLE OF CONTENT
• Introduction
• Stages of the HR life cycle and role in retaining the talent
• performance management plan in hospitality job role
• legislation that hospitality firm has to comply
• examples how firm, employment & contract law has potential
impacts on business decision making
• Conclusion
• References

Stages of the HR life cycle and role in retaining the talent
• HR is important person in business without which it is not
possible to execute activities of firm and other procedures in
proper manner. Main role of HR is to regulate as well as
formulate policies in appropriate way so that it is easy to
manage individual within enterprise. Human resource of firm
make assures that objectives are achieved in correct way
(Pistor, 2020). In context of Premier Inn, they also have human
resource department and HR of firm who has capability to deal
with problems, implement strategies, scan business
environment etc. There are several stages which are being
followed by human resource of Premier Inn & are further
explained as follows-

INTRODUCTION
Hospitality refers to the relationship which is between guest and
host. In this, host provides their services to their guest which is
one of the better service. Hospitality includes event planning,
lodging, theme parks, food and drink services and transportation
and many more (Albizri, 2019). This report is based upon
Premier Inn which is an international hotel which is there able
to provide high quality of services to their customer and is
located in UK. This hotel has many competitors like The Ritz
Carlton London, Fore Season hotel & resorts, etc.

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• Selection, attraction, recruitment – In hospitality sector, it is
essential to focus on roles and responsibilities in proper manner. In
relation of chosen hotel, it is important for human resource to
attract, recruit and do the selection of candidates. The recruitment
and selection is done by human resource of firm on basis of which
experience, knowledge & skills. Mostly they prefer candidates
from hotel management background. Attraction is also crucial as it
helps in identifying of right candidates for vacant posts.
• Induction & orientation- When new candidates are selected as
employee within firm, it is necessary to be provide a brief
introduction to employee regarding their roles, responsibilities. So,
HR of hotel conducts induction and orientation to make employee
feel as comfortable and friendly work environment (Wichasin,
2017).

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• Career planning & development- After joining of employee
within entity it is essential for them to look after about their growth
and development. Career and planning development is crucial is
important for every individual. In context of Premier Inn, co-
counselling sessions and activities are carried out which makes
aware employees about their growth as well as development.
• Retention- It is also essential stage of HR which is needed to be
executed so that productivity is increased at higher scale. It is
crucial for firm to retain employees for longer period. In reference
of Premier Inn, employees retain for longer time interval as it is a
well-known brand & growth is also high (Williams, 2017).
Separation and termination stage- This is also to be considered
as crucial aspect in which employees get separated and leaves job.
Further, it is examined that subordinates within HR department
properly communicate with subordinates & identify the problems
encountered by them & reason for leaving of job.

performance management plan in hospitality job role
• Performance management plan refers to path way or gate way through which
improvement is done with aim of achieving strategic goals of firm. Planning is needed at
every aspect and it is essential to focus on this PMP. In hospitality sector, it is critically
necessary to focus on improving of performance so that competitive benefits are achieved.
With help of PMP, employee is able to analyse their own performance & accordingly
decisions are taken.
• Coaching- In this step, main focus is on providing of training sessions and help to
subordinates. In firm, it is crucial to provide training & development to employees so that
work is done properly. Directing is necessary to be done so that both everything is carried
out in proper manner.
• Appraising the performance- It is aspect in which work which is done by employees is
being examined and analysed. By appeasing the performance, employees get motivated
towards more achieving of better output. Appraisal is necessary as because it encourages
employees to work hard. Appraisal can be both paid as well as on paid relying on
supervisor decisions. So, Premier Inn hotel provide appraisal after a internal review of
employees at workplace.
• Action- It is last aspect in which entity take final action after determining of performance.
Employees with higher performance is able to get reward and whereas subordinates with
low performance do not get appraisal. The final decision is being taken by supervisors of
hotel and then performance appraisal is given. So, it is necessary to be aware about detail
information of subordinates so that actions are being taken effectively.

legislation that hospitality firm has to comply
• In business, it is necessary to focus on rules and regulations so that goals are
accomplished without facing any issue or problem. Legislation are rules are
that are enforced by government. In context of Premier Inn, they are large
entity and carry out their every activity with proper considerations. It is
necessary to have knowledge about legislations so that it is easy to deals
with business problems in effective manner. Further, positive relations are
needed to be maintained so that it becomes easy for entity to consider every
rules in correct way. In service sector, there are several types of legislations
which are needed to be focused and are explained as follows-
• Health and Safety Law Act, 1974
• According to this act, it states that healths of employees are to be
kept secured at workplace. It is important to make ensure that safety
measures and procedures are undertaken. In reference of Premier Inn, they
provide insurance, wages, salary, to employees. Also, with rise of COVID 19
Premier Inn checks and has made it compulsory for every individual top
wear masks at workplace. With consideration of this act, subordinated
retention period increases at higher scale. Moreover, bonuses and perks are
also given to employees every year based on their performance.

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• Trade Description Act, 1968
• It is type of act which states that goods and products of firm are
needed to presented in ethical manner. Main aim of this act is to prevent
entities from showing their goods in misleading procedure. In reference of
Premier Inn, they have large number of suppliers at global scale and they
assures that every products as well as goods are being traded with appropriate
procedures. Main benefit of this act is that it helps in producing and
distribution of products in well organised way.
• Equality Act, 2010- It is another act in which it specifies that
employees are treated as equal regardless of any discrimination. It is necessary
to treat every employee in equal manner so that conflicts do not occur at
workplace. For example- there many firm that discriminate employees on basis
of age, culture, gender etc. In relation of selected entity, human resource of a
firm is well aware about internal activities of company. So, it is easy to access
activity where employees are not treated equally. By treating every subordinate
as equal leads to increasing of productivity at higher level and accessing to
better workforce development.

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• Environment legislation Act, 1974- According to this act, it specifies
that it is crucial to protect surroundings so that resources are used
efficiently. In case of hospitality industry & chosen firm Premier Inn,
they use resources at higher and wider scale. It is important for hotel to
hire environmental practitioners so that effective strategies are
implemented to protect environment. For example- selected hotel aims at
reducing of waste products and adopts appropriate measures. They also
establish campaigns which helps them in increasing awareness to protect
surroundings.
• Therefore, from above discussed matter it has been seen that it is
necessary for entity to focus on rules, regulations, so that it is easy to
execute business activities. In this competitive era, hospitality sector
need to be active when establishing introducing new products or services
with appropriate considerations of governmental laws. So, human
resource of company should conduct internal scanning so that these
legislations are properly analysed.

examples how firm, employment & contract law has
potential impacts on business decision making
Business is wider and broader and it is essential to focus on development
of activities & other functions. Laws as well as legislations are important
to be focused so that it is easy to execute business activities. It is critically
necessary to states that these laws have direct impact on decision making.
In relation of chosen firm, it is seen that HR of company is required to be
well aware about such types of laws so that better output is achieved.
Therefore, both employment and contract law are further described as
follows-
• Employment law- It is type of law that reflects and governs the
employer & employee relationship. It clearly specified what employers
ask to do and what employees has rights at work. It is necessary to have
relevant knowledge about these so that both parties are able to access
and achieve common desired goals at appropriate level. In relation of
chosen hotel, HR of company delivers all information to both employer
& subordinates with a written letter and agreement.

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• Impact on decision making-
• This law impact on decision making as any error or
mistakes in form of agreement might leads to big problems. It is
essential to make ensure that in agreement everything is
properly cleared so that it is easy for both parties to work
accordingly in relation of Premier Inn, they both parties sign the
document after reading all the considerations (Albizri, 2019).
• Contract law- It refers to act in which agreement is exchanged
between two or more than two parties in order to complete a
specific task. For example- such type of agreements includes
bills of sale, purchase order etc. In context of Premier Inn, they
also focus on contract law & it helps them in accessing to
completion of work properly.