This report offers a comprehensive analysis of the hospitality operations at Hub by Premier Inn London City Bank. It delves into the structure and functions of the rooms division, examining sub-departments such as the front office and housekeeping. The report explores the roles and responsibilities of key positions within these departments, including front office managers and executive housekeepers. It also details the linen operations within the housekeeping department, emphasizing the importance of linen control and quality standards. Furthermore, the report investigates yield management and revenue management strategies, highlighting how these practices influence occupancy rates and average daily room rates to maximize profitability. The conclusion emphasizes the significance of customer experience and service quality in driving organizational success.
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