Report: Assessing Professional Identity and Practice at Premier Inn

This report analyzes the professional identity and practice of a General Manager role at Premier Inn, covering key areas such as the importance of ongoing improvement for stakeholders, expected professional competencies, self-assessment of abilities, and various learning approaches for personal and professional development. It details a development plan to enhance competencies in a specific work context and provides an overview of a job interview for a service industry role, including strengths and weaknesses of the interview process. The report emphasizes the significance of interpersonal skills, team development, technical and analytical skills, market research, and creative thinking for effective leadership. It utilizes personal skill audits and SWOT analysis to identify areas for improvement and explores different learning approaches like behaviorist, cognitive, and humanistic methods. The report concludes with a comprehensive assessment of the candidate's suitability for the General Manager role and strategies for continuous professional development.

Professional Identity and
Practice

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Importance of on-going improvement for stakeholders..............................................................1
Study professional competencies that is expected by manager in reference of company...........2
TASK 2............................................................................................................................................4
Assessing own abilities and knowledge for job role...................................................................4
TASK 3............................................................................................................................................6
Different learning approaches for personal as well as professional improvement processes......6
Construct development plan to increase competencies in specific work context........................7
TASK 4............................................................................................................................................9
Job interview for role of service industry....................................................................................9
Review strengths as well as weaknesses of interview process..................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Professional improvement indicates constant hobby associated with gaining knowledge of
and additionally they focus on obtaining potentiality for executing venture by means of
providing formal training to assess behaviour of subordinate. This record is performed at the
organization named as Premier Inn which was incorporated in 1987, to compete with
Travelodge. Whitbread bought Premier Lodge in 2004 and merged it with Travel Inn to form the
contemporary business underneath the name "Premier Travel Inn. There is a discussion
concerning gain or importance of ongoing professional improvement &talents required for
specific role of job (Gallardo, 2019). This file additionally affords dialogue regarding importance
of evaluation of private ability and diverse approaches and idea related to getting to know in
addition to non-public and its professional development. And there is additionally an outline
regarding expert improvement plan for obtaining ability wanted for role of process as a General
Manager. In addition to this, there may be description concerning process interview &strength
and weaknesses of implemented interview in right way.
TASK 1
Importance of on-going improvement for stakeholders
The activity related to ongoing professional improvement indicates documenting each
competency this is obtained via way of employee for improving future employability in addition
to providing advantages to stakeholders. There are numerous advantages that may be provided
through ongoing professional improvement at Premier Inn so that they can sort stakeholder in
corporation and offer description that is given below:
Employers
Competitive advantage in context of Premier Inn, their focus is on enhancing capability
in addition to information of subordinate that is decided as a number one deliver on the way to
reap aggressive gain and execute every resources of employer inside the nice manner.
Employee engagement ongoing professional development required for execution of
numerous schooling consultation at Premier Inn that effectively maximize employee
involvement inside a company that's super for management (Sasson, 2018).
Employees
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Motivation there are various efforts this is made by means of the usage of organisation as
a way to enhance talent and information of team of workers that enables in encouraging
subordinate and offer them feel associated with belongingness (Lee and Kim, 2018). For
example, in context of Premier Inn, the activity associated with professional improvement of
General Manager can provide final results in bodily exchange in behaviour which can assist in
imparting fine in addition to higher services to audience.
Job satisfaction growing abilities &understanding is crucial for accomplishing goals in
context to presenting higher productivity that help in enhancing satisfying job for paintings as a
General Manager of Intercontinental Hotel it help in growing useful or tremendous paintings
area this is determined as essential large for pleasure of subordinate.
Customer
The pastime related to ongoing expert development as well as regular studying, General
Manager of Premier Inn to provide proper hospitality offerings to its visitors due to the fact that
they cognizance on coping with topics and analysing their requirement and need such as
conversation & advertising and advertising data that assist in fulfilling want and need of
consumer. In this phase, the expert improvement interest, the overall supervisor &each employee
of the agency makes a speciality of offering effective training simply so they offer powerful
services and one of kind offerings a very good manner to preserve them for an prolonged time
frame. It helps in developing high-quality of facility provide to target audience in the course of
the term.
Government
Government the increment in tourism characteristic around the world has result in
enhancing Global as well as country wide call for and personal highly knowledgeable
subordinate that is capable of fulfil need of traveller in order to growth approach of tourism in
kingdom and decorate era of earnings interior hospitality employer (Arias Gallegos and et. al.,
2019).
Study professional competencies that is expected by manager in reference of company
There are exquisite expert talent & knowledge expected by means of manner of control of
Premier Inn for characteristic of process of General Manager in an enterprise that is given
beneath:
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Interpersonal skill it's far important to have robust conversation skills which are critical
data wished for task feature of General Manager via control of Premier Inn (Zembylas and
Chubbuck, 2018). The communication skills is likewise critical for General Manager that
permits they to inspire subordinate artwork for appearing their paintings if they want to increase
productivity and achieve targets in properly timed manner and effective interpersonal abilities
additionally assists supervisor to provide schooling to subordinate to be able to increase their
information to pitch the customer that assist in enhancing sales and sales of enterprise employer
all through the time period.
Team development is it is essential for General Manager to have crew improvement
abilities in order that they focus on developing group and carry out work with institution in the
perfect way & it's also beneficial in enhancing income of employer. Therefore, its miles vital for
stylish manager to very own understanding of diverse ranges associated with group improvement
like forming, storming, norming, acting similarly to adjourning and will growth their cognizance
concerning obligation at each level of group improvement device .
Technical talent technological talent specializes in a one in all a kind of software program
program’s like MS Office this is important know-how for General Manager this is designed by
using pinnacle management of Premier Inn. The General Manager of business enterprise
specializes in getting geared up specific critiques and provides critical records to top manipulate
that needs Usage of software’s. Through the information of computer, they cognizance on
speaking task position of General Manager in right way.
Analytical skill the General Manager need to be capable to determine and also examine
unique scenario and arrive at end for handling various things of business enterprise in
appropriate manner. For example, analytical capability of General Manager is vast due to the
reality it's far beneficial for them in figuring out adjustments that is get up within environment of
business enterprise and current market state of affairs.
Market research abilities the shape of responsibility of preferred manager involves
organising appropriate assets to assist want of consumer that isn't met. It is incredible for the
General Manager of Premier inn to very own studies capabilities that is observed to assess place
related to advertising and advertising approach that calls for improvement and bringing
modifications to items and services (Cser, 2018). Technology could be very vital in improvement
of talent of market research like Google shape etcetera.
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Creative thinking skill to suppose in modern manner to offer items and offerings that
differentiate agency from aggressive agency this is massive talent wished with the resource of
management of Premier Inn for role of job of General Manager (Barrientos, Padilha and
Teodósio, 2020). Their interest is on possessing innovative abilities that enables in assessing
solution related to issues to deliver innovation inside company that help in increasing sales
further to profits in future term.
TASK 2
Assessing own abilities and knowledge for job role
Personal skill audit is connected to method of making assessment between present talent
and power in context of talent as well as competency that is required for executing specific
venture position in right way. Thus, my private talent audit aids help in increasing competency
for executing activity feature associated with General Manager at Premier Inn this is given
under:
Skills Personal audit questionnaire 1 2 3 4 5
Interpersonal
Skills
Help in influencing staff member within
company
*
Team development
Skills
Team improvement is significant for
organising functions in proper way.
*
Technical Skills For adopting several skills *
Analysis Skills For handling management of organisation for
increasing productivity
*
Market Research
Skills
Identify and assess need of user that is not
met
*
Creative-thinking Capability to think in innovative way *
Guidance
1- Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent
On the basis of above given audit of private talent, I focuses on unique sort of scope related
to capacity development and that provide help in acquiring essential skills associated with
process function of General Manager within Premier Inn (Smith and et. al., 2019). On the idea of
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above given talent audit it help me in organising SWOT analysis that assist in clarity of problem
in which improvement is awesome for the front table manager at Premier Inn.
SWOT analysis
Strength Weakness
 Interpersonal ability is decided as
strength that assists in motivating
subordinate and enhances
productiveness of employer (Griffioen,
Day and Brinkhuijsen, 2019).
 Through this talent I will capable to
construct suitable relation alongside
facet patron.
 In assistance of this, the other energy is
evaluation of talent that assists in
tracking and control of agency in
addition with this it assist me in
developing productivity of corporation
in proper way.
 Team improvement is determined as a
weak spot that generates troubles as a
way to carry out work interior
appropriate way. Through this weak
point I will no longer be able to
generate crew in right manner and
achieve goal.
 In help of this, the alternative weak
factor is related to technical skill, I do
no longer have correct expertise in
understand of era in addition to distinct
software program software’s.
 Market studies is potential is
determined as distinctive weak point
this is tremendous for me to boom my
know-how in respect of perform art
work as a General Manager within an
company because it assist in interacting
with consumer, assessing call for
simply so it assist in growing
productivity of company (Lyubyagina,
Gilmeeva and Tuguz, 2020).
 Opportunity  Threats
 Through assessing capability, I will
successful to attain opportunity that
assists me in tracking control of agency
 Research skill is decided as its threat
for corporation due to the reality they
do not cope with management in right
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in the precise manner whilst performing
work as General Manager inside an
organization in appropriate way.
way without assessing condition inside
marketplace.
Team role
On the given Belbin’s feature of institution, my recognition is on assuming people placed
employment in modern-day organization that is conduct and offer guarantee related to
collaboration amongst colleagues (Gallardo, 2019). This employment is related to group member
in addition to coordination as General Manager in generating good sized group & perform
functionality related to operating process. This employment is decided as a vital a part of
anticipated duty and its responsibility is to offer extraordinary management to its customers for
the duration of the time period.
TASK 3
Different learning approaches for personal as well as professional improvement processes.
Learning approach
Learning technique is used for growing know-how concerning gaining knowledge of
machine inner individual this is modified from individual to every different. There are 3 kinds of
analyzing strategies this is followed thru character for its employees in addition to professional
development which can be given under:
Behaviourist technique it's miles based totally on idea that include scholar that help in
getting statistics through manner of reacting to sort of way. In context of Premier Innt in which
mentor offer stupid errand situation for encouraging the technique in context of studying
(Sasson, 2018).
Cognitive method this approach is primarily based on mental software related to
recognise mind for accumulating records that is correctly carried out in appreciate of enterprise
with the aid of clarifying idea of dependable character.
Humanistic method it is based totally on clarification of person encounter that is number
one method in appreciates of getting to know and development (Lee and Kim, 2018). For
example the unique development in customer this is annoyed may provide shape to the premise
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associated with destiny studying and moreover provide coaching regarding the manner to
efficaciously &well react in such type of instances or situation.
Development options
Formal training for developing flair similarly to feature for the pastime activity associated
with challenge that is lead at Intercontinental Hotel it is critical to put together proper approach
related to formative opportunity that is applied by top manager of enterprise. It is beneficial in
providing simple facts and continues practices which are probably crucial for General Manager.
On the system schooling is the first rate method that help in growing understanding in case you
want to carry out paintings inside corporation. They carry out artwork as a General Manager I
will successful to improve my expertise in proper manner. It is utilised or used for professional
improvement at a few degree within the time frame.
Construct development plan to increase competencies in specific work context
Personal development plan is beneficial in enhancing understanding and abilities in
precise context of labour (Arias Gallegos and et. al., 2019). It is essential to prepare plan a good
way to investigate skill which is wanted to enhance and overcoming from threat at some stage in
the term. Thus, the personal improvement plan goes to be mentioned under:
Current Skills and
Competencies used in
personal and professional
plan
Goals Personal /
Professional
Development
Plan
ACTIVITY
Monitoring the
Progress
Evaluating the effectiveness
of Personal Development
Plan
Team development skill Short term skill
I require
maximising my
group
development
skill within 3
months in order
to properly
contribute and
work within team
By taking
feedback from
my seniors and
group people. I
will able to
manage and
determine
development. In
context of it, I
By conducting this personal
development plan I am able
to develop team development
competency. Along with this,
I am able to perform effective
group and it supports in
accomplishing aim on time.
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at work place
(Zembylas and
Chubbuck,
2018). In this
process, I will
attend session
under the
supervision of
expert so that I
can perform task
in effective
manner.
can develop
effective
development
tools for team
development
ability.
Technical skill Middle term skill
I require
maximising
ability within 5
months as it
enables me in
adopting
technology in
effective form.
For developing
ability, I can join
classes which
conduct by
professionals.
For determining
and managing
my growth, I
can attain online
test. By this, I
can measure
whether I am
able to
maximise my
skill or not.
By maximising ability I am
able to accept technical
equipments during
presentation in front of
consumers (Cser, 2018).
Moreover, It supports me in
determining or enables
teammates by using technical
equipments properly.
Market research skill Long term skill
I require
maximising my
research ability
in next 7 month
For managing
and monitoring
this skill, I can
accomplish test
By maximising skill, I can do
effective market that aids
support to me in developing
understanding of need of
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in order to
conduct effective
market research
(Barrientos,
Padilha and
Teodósio, 2020).
Within this
procedure, I can
accomplish
under
professional
which supports
me in enhancing
my particular
ability.
related to market
research.
user. Moreover, I can develop
proper decision.
TASK 4
Job interview for role of service industry
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, sit down!”
Interviewee: “Thank You, Sir!”
Interviewer: “Can we maintain with interview process?”
Interviewee: “Absolutely, Sir!”
Interviewer: “Okay, so please inform me regarding some strengthening skills that you already
own that could make you to the suitable supervisor internal Intercontinental resort & the way it
assists in keeping interior organization for long term?”
Interviewee: “I agree that communiqué further to time management is decided as appropriate
flair. Additionally, the authority abilities are monitored with the aid of General supervisor of
Intercontinental resort!”
Interviewer: “What might be your approach so as to address any dissatisfied customers?”
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Interviewee: “The first venture is just too completed through me to be finished to speak thru
them and track its problem suitably to be able to authorize me in order to research conditions
viably. Furthermore, I may even giving confirmation that goals would hopefully be taken in
account, right away! As I study difficulty and also provide them what accurately expect and
want.”
Interviewer: “How would possibly you supervise higher but reasonable requests of common
clients in little league period?”
Interviewee: “Distribution of hard work to member of institution and management is huge this is
used in specific state of affairs. I could unexpectedly talk with manager of separate divisions and
additionally look at to assign them obligations as indicated thru goal and tips. Furthermore, for
implementing purpose, I use intermittent criticisms a good way to provide guarantee to supply
consistency internal sports!”
Interviewer: “Okay, thank you for coming! You will obtain call from HR crew”
Interviewee: “Alright, thanks for provide me it slow!”
Review strengths as well as weaknesses of interview process
Just at the same time as interview is directed, it is full-size for HR supervisor of Premier
Inn so that they can distinguish first-rate and weak point of complete interview system in the
right manner for better implementation in upcoming time period (Smith and et. al., 2019). In
addition to this, as in step with nice as well as weak spot which can be given in interview
procedure this is held formerly this is given underneath:
Strengths Weakness
The query that is asked if you want to take
interview from interviewee by way of board
of director that required explicit solution
from candidate. It is decided as a primary
interview inside procedure of interview as
increase of records and records emerge as
developing contribution in admire of locating
maximum appropriate opportunity for
undertaking.
The primal weak spot are to be had in front of
complete manner of interview that is
specifically ideas and effects of enlightens
concept of enquiry which own assembly with
board from competitive organisation.
In addition to this, the other shortcoming is
hooked up with gadget of meeting is duration
as right response is given assembly is it
modified into noticeably exquisite in addition
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