Premier Inn: Analysis of Operational Roles and Responsibilities

This report provides an analysis of the operational roles within Premier Inn. It details the responsibilities of various departments, including the housekeeper, receptionist, food and beverage manager, and the engineering department. The housekeeper ensures clean rooms, while the receptionist manages guest check-ins, check-outs, and inquiries. The food and beverage manager oversees food preparation and customer satisfaction, and the engineering department handles maintenance and repairs. Each role contributes to the hotel's overall efficiency, customer satisfaction, and competitive advantage. This report highlights the importance of each role in maintaining the hotel's standards and attracting a larger customer base.

FACT SHEET: Different Operational Roles
Hotel Premier Inn has various departments which needs employees to perform their roles in
effective manner so as to enhance the brand image of the company as well attains maximum
profitability. There are different operational roles within the respective hotel industry is
discussed as follows-
Operational role as Housekeeper: Their role within Premier Inn is to check whether the rooms
within hotel are clean or not as well as provides instructions to
the employees within housekeeping department to work
properly as clean and fresh rooms helps in attracting visitors
towards the hotel.
Operational role as Receptionist: Receptionist plays a important role in handling the tourists when
they arrive at the hotel. Their role mainly includes welcoming
guest when they arrive at hotel as well as checking their in and
out timings, issuing keys, taking reservation by telephone or
mail, preparing bills, dealing with payments and provides
necessary information to them regarding their queries, deals and
complaints.
Food and Beverage Manager: The role of food and beverage manager is
to ensure that chefs are using the necessary tools and
equipment in a better way as well as provides direction
to the employees within the department to prepare
foods in a hygienic manner as well as offer food
according to the requirements and demands of the

customer. This will attract the customers towards
visiting the hotel again and again.
Operational role as an Engineering: Engineering is an important role in which manager or the
employees is responsible for any maintenance and repairs within
the hotel premises. Moreover, it controls and accelerates all the
areas within the hotel, floors and room maintenance work and
therefore, keeps a proper record of the work done. This role
performed by the employee within Premier Inn helps to
maintain the standard of the hotel and therefore attracts a larger
customer base towards the hotels and attains a competitive edge
over rival firms.