Work Based Learning Report: Premier Inn Project Analysis

This report provides a comprehensive analysis of a work-based learning project at Premier Inn, focusing on the introduction of robotic butlers. It details the project's planning, initiation, and management, including the application of the project lifecycle. The report examines how the project met deadlines and achieved its objectives, emphasizing the use of customer feedback and market share growth as key performance indicators. Furthermore, it includes a reflection and evaluation of the experiences and learning, applying frameworks such as SWOT, PESTEL, and Porter's Five Forces to assess the project's strengths, weaknesses, opportunities, threats, and external factors influencing its success. The report concludes with an overview of the project's outcomes and the lessons learned from the implementation of this innovative technology within the hotel chain.