This report provides a comprehensive analysis of business processes, focusing on the case of Pret a Manger, a UK-based sandwich shop franchise. It begins by outlining the core business process, including order placement, cashier interaction, kitchen operations, packaging, and order fulfillment. Key business decisions such as employee appointments, operational strategies, and financial planning are then discussed. The report explores digitalization strategies, including online ordering, payment, and delivery, to enhance efficiency and customer experience. It then delves into information/data management systems, emphasizing their role in supporting business processes, particularly in sales and human resource management. The report also details the databases required to support these systems. The role of big data in the business process is then discussed, along with the opportunities for employing intelligent tools and systems. Finally, it reflects on the implications of these intelligent tools for various aspects of the business, concluding with a summary of the findings and recommendations.
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