Preventive Measures Analysis: James at Trident Support Case Study

The assignment analyzes a case study focusing on the actions of James, the Operations Manager at Trident Support. The analysis identifies preventive steps James could have taken to address workplace issues. The solution suggests three key steps: Firstly, introducing a Code of Conduct to establish ethical guidelines and promote diversity. Secondly, establishing open communication platforms to facilitate interaction and address employee concerns. Lastly, it recommends that James engage with management regarding employee benefits and compensation to ensure fairness and equity, and to avoid discrimination. The assignment references relevant academic sources to support the proposed solutions.

Responses to Case
Study
Name of the Student:
Name of the University:
Author’s Note:

Preventive steps that James could have undertaken
Step1:
• James Scott being the Operations Manager at the
call centre Company known as Trident Support
could have introduced a Code of Conduct.
• This would have helped to preserve ethical attitude
towards different races and cultures among young
English as well as people from New Zealand who
come to work on their holidays, immigrant groups
of Indians and Anglo-Australians who have been
serving the Company for a long time (Lentin, 2016).
• A proper Code of Conduct should clearly state
regarding recognizing and maintenance of valuing
diversity in the organization that would be an
advantage in creating good quality production
services towards handling various clients and
customer queries in future.

Preventive steps that James could have undertaken
[Contd.]
Step 2:
• Introduction of group chats, systems associated with
mass notifications, newsletters or emails could have
been successful in providing an open platform
towards communication among people mainly
Anglo-Australians as well as Indians.
• This would have helped them to exchange ideas
regarding their nations and they would have got
benefitted by learning from others the ways they are
trying to adapt themselves in a new working
environment and living society (Vickers, 2014).
• Open communication platform would have provided
the employees to speak about themselves, problems
they are facing with their colleagues who are from
different country background and resolve their
problems among themselves instead of complaining
to the higher authority and putting pressure up on
them.

Preventive steps that James could have undertaken [Contd.]
Step 3:
• James Scott could have taken the initiative to talk with
hierarchy members regarding challenges that the
Company might face if a paid leave on parental issue is
introduced as many Indians would get benefitted by this
and Anglo-Australians will raise complain against this
idea.
• He could have suggested them to introduce a new policy
that would prove to be better that is to provide some
international flight tickets at free of cost to all the
employees one time in a year.
• This would have helped everyone as they can set up their
plans either to visit their parental homes or they could
visit other countries outside Australia and enjoy their
vacation.
• This would have helped to establish equality in terms of
availability of remunerations from the Company to all the
employees (Davis, Frolova and Callahan, 2016).

Reference List
Lentin, A., 2016. Racism in public or public racism: doing anti-racism in ‘post-racial’times. Ethnic and Racial
Studies, 39(1), pp.33-48.
Vickers, M.H., 2014. Towards reducing the harm: Workplace bullying as workplace corruption—A critical
review. Employee Responsibilities and Rights Journal, 26(2), pp.95-113.
Davis, P.J., Frolova, Y. and Callahan, W., 2016. Workplace diversity management in Australia: what do
managers think and what are organisations doing?. Equality, Diversity and Inclusion: An International
Journal, 35(2), pp.81-98.