Comprehensive Literature Review: Enhancing Primary Care Services

This document presents a literature review focused on primary care service improvement, compiling guidance and evidence from sources such as NHS England, BMJ, Royal College of General Practitioners, and The King's Fund. It covers topics like tackling the crisis in general practice, quality improvement strategies, patient feedback mechanisms, and innovative projects aimed at enhancing healthcare quality. The review also addresses challenges such as improving access, reducing bureaucracy, and integrating services, highlighting studies on patient experience, telehealth implementation, and the role of community pharmacists. Resources from various organizations including the Nuffield Trust, Healthcare Improvement Scotland, and HMIC are included, offering insights into effective models and approaches for primary care enhancement.

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Management Centre
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Snappy Search:
Primary care –
service improvement
Tuesday, 25 April 2017
A quick overview of the latest guidance and evidence on current issues such as smoking, sexual health, health inequalities,
mental health, obesity, substance abuse, women’s health – in fact anything that you ask for!
If you have a topic suggestion, please email it to Rachel Posaner. Previous searches can be found at: http://bit.ly/1H6QOQk
NHS England
General Practice Forward View
General Practice Development Programme
Releasing time for care: 10 High Impact Actions for
General Practice – Dr Robert Varnam
Building capability for improvement
Royal College of General Practitioners
Quality Improvement (QI) at the RCGP
Position statement on quality in general practice
Quality improvement for general practice : a guide for
GPs and the whole practice team
BMA
Clinical pharmacists in general practice pilot
Parliamentary and Health Service
Ombudsman
An opportunity to improve. General practice complaint
BMJ
Tackling the crisis in general practice
Patient feedback for quality improvement in general
practice
Investigating the relationship between quality of
primary care and premature mortality in England : a
spatial whole-population study.
NHS Evidence
Quality standards : for enhanced primary care
services
Complaints handling for primary care: a toolkit for
commissioners
How can local health and social care partnerships
generate and interpret system-level evidence about
how their services improve personal outcomes?
Prime Minister's challenge fund : improving access to
general practice. First evaluation report : October
2015
Quality improvement scheme for general practice:
NHS Cumbria CCG
Making time in general practice : freeing GP capacity
by reducing bureaucracy and avoidable consultations,
managing the interface with hospitals and exploring

handling across England: a thematic review
The Health Foundation
Indicators of quality of care in general practices in
England
Painting a credible picture of general practice care
quality?
Helping quality improvements take root in general
practice
Improving quality in general practice: evidence scan
How do you build a system that continually improves
in primary care?
Twenty-two new innovative projects selected to
improve the quality of health care
Nuffield Trust
Is bigger better? Lessons for large-scale general
practice
Scaling up general practice: Lessons 10 years on
Large-scale can help general practice weather the
storm
Beyond the carrot and stick: transforming general
practice
Large-scale general practice in England: what can we
learn from the literature?
The King's Fund
How can GPs provide rapid access alongside long-term
continuity of care?
Emerging models of primary care : Empowering teams
of professionals to lead change
Primary care models: case studies
Healthcare Improvement Scotland
Driving and supporting improvement in primary care:
2016-2020
new ways of working
Reducing hospital admissions by improving continuity
of care in general practice
Moving services out of hospital : joining up general
practice and community services?
HMIC
Capturing patient experience : a qualitative study of
implementing real-time feedback in primary care.
Carter, Mary. Davey, Antoinette. Wright, Christine.
Elmore, Natasha. Newbould, Jenny. Roland, Martin.
Campbell, John. Burt, Jenni
British Journal of General Practice 2016; 66 (652):
561 (November 2016)
Calling the GP surgery : patient burden, patient
satisfaction, and implications for training.
Stokoe, Elizabeth. Sikveland, Rein O.
British Journal of General Practice 2016; 66 (652):
560 (November 2016)
Systematic review of approaches to using patient
experience data for quality improvement in healthcare
settings.
Gleeson, Helen. Calderon, Ana. Swami, Vieren.
Deighton, Jessica. Wolpert, Miranda. Edbrooke-Childs,
Julian
BMJ Open 2016; 6 (8): (16 August 2016)
Do integrated care structures foster processes of
integration? : a quasi-experimental study in frail
elderly care from the professional perspective.
Janse, Benjamin. Huijsman, Robbert. Dennis, Ruben
International Journal for Quality in Health Care 2016;
28 (3): 376-383 (June 2016)
Serving transgender people : clinical care
considerations and service delivery models in
transgender health.
Wylie, Kevan. Knudson, Gail. Khan, Sharful Islam
Lancet 2016; 388 (10042): 401-411 (23 July 2016)
Improving patient safety culture in general practice :
an interview study.
Verbakel, Natasha J.. de Bont, Antoinette A.. Verheij,
Theo J. M.
British Journal of General Practice 2015; 65 (641):
640-641 (December 2015)
Impact of a quality improvement intervention on
nurses' management of same-day primary care flow.
Jurado-Campos, Jeroni. Zabaleta-Del-Olmo, Edurne.
Anglada-Dilme, Maria Teresa
Journal of Nursing Management 2015; 23 (7): 920-
930 (October 2015)

Chartered Society of Physiotherapy
Musculoskeletal Practitioner – a new role in Primary
Care
Seeking high reliability in primary care : leadership,
tools, and organization.
Weaver, Robert
Health Care Management Review 2015; 40 (3): 183-
192 (July 2015)
Implementation of simple telehealth to manage
hypertension in general practice : a service
evaluation.
Cottrell, Elizabeth. Cox, Tracey. O'Connell, Phil
BMC Family Practice 2015; 16 (83) (17 July 2015)
Understanding staff perspectives of quality in practice
in healthcare.
Farr, Michelle. Cressey, Peter
BMC Health Services Research 2015; 15 (123): (23
April 2015)
Modelling successful primary care for multimorbidity :
a realist synthesis of successes and failures in
concurrent learning and healthcare delivery.
Yardley, Sarah. Cottrell, Elizabeth. Rees, Eliot
BMC Family Practice 2015; 16 (23): (25 February
2015)
Improving patient safety in primary care.
Fairlie, Susan
Nursing Times 2015; 111 (25): 20-22 (17 June 2015)
The organisation and delivery of health improvement
in general practice and primary care : a scoping study.
Peckham, Stephen. Falconer, Jane. Gillam, Steve
Health Services and Delivery Research 2015; 3 (29):
(June 2015)
From "retailers" to health care providers :
transforming the role of community pharmacists in
chronic disease management.
Mossialos, Elias. Courtin, Emilie. Naci, Huseyin
Health Policy 2015; 119 (5): 628-639 (May 2015)
Patient-reported areas for quality improvement in
general practice : a cross-sectional survey.
Waller, Amy. Carey, Mariko. Mazza, Danielle
British Journal of General Practice 2015; 65 (634):
240-241 (May 2015)
Google Scholar
Quality Improvement in Primary Care for Children:
Interest and Desire, but Lack of Action
Process engineering for primary care: Quality
improvement and population health
Fostering evidence-based quality improvement for
patient-centered medical homes: Initiating local
quality councils to transform primary care.

Do Work Condition Interventions Affect Quality and
Errors in Primary Care? Results from the Healthy Work
Place Study
Blogs and other news
Quality in general practice: measuring vs. improving
(Centre for Health and the Public Interest, May 2016)
Primary care (House of Commons Health Select
Committee, April 2016)
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