Health and Social Care: Principles, Ethics, and Practical Application

This report delves into the principles of health and social care, emphasizing equal opportunities, respect, dignity, and patient protection within the context of Care UK. It analyzes the application of these principles in home care, focusing on respecting diverse cultures, ensuring privacy, and promoting equal opportunities. The report further examines the benefits of a person-centered approach for patients like Bob, who suffers from diabetes, deafness and stroke, highlighting the importance of supporting privacy, dignity, preferences, and needs. Procedures for protecting clients, patients, and colleagues from harm are outlined, along with an evaluation of interpersonal working effectiveness. Ethical dilemmas, such as patients refusing medication, are explored, and the implementation of relevant policies, legislation, regulations, and codes of practice is explained. The impact of local policies and procedures is evaluated, and health and social care practice theories are discussed. Finally, the report analyzes the impact of social processes like isolation and marginalization on service users and touches upon the role, responsibilities, accountabilities, and duties of healthcare workers.

PRINCIPLES OF HEALTH AND
SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Q1:Principle of support applicable in home care........................................................................3
Q2: Analyse benefits of using a personal-centred approach for Bob..........................................4
Q3Outline the procedures for protecting clients, patients and colleagues from harm and
evaluate the effectiveness of interpersonal working...................................................................5
Q4Explain ethical dilemmas/conflict that has risen in providing care and supporting Mrs.
Helen...........................................................................................................................................6
Q5Explaination how you have implemented policies, legislation, regulations and codes of
practice in significance to you own work in health and social...................................................7
Q.6 Local policies and procedures can be developed in accordance with national and policy
requirements and evaluate the impact of these policies and procedures ...................................8
Q7: Explain the theories that accentuate health and social care practice....................................9
Q8: Analyse how social processes such as isolation and exclusion, marginalisation impact on
users of health and social care services.....................................................................................10
Q9. Create your portfolio based on your experience working in health care sector; Explain
your role, responsibilities, accountabilities and duties when working with those within and
outside the health and social care workplace............................................................................11
Q10. In ensuring you meet good practice requirement; make recommendations to develop on
your own contributions.............................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Health and social care follow all the principles regard to supporting are the equal
opportunities, respect, dignity, privacy and respect diverse culture. It will protect the patients
from the harm such as financial, emotional, psychological and physical harm etc. It is only
possible when the care worker deliver healthier service to it patients as well as client that are risk
free. The research project in context to the Care UK in whicBooks and Journalsh it is duty of
care of a worker to follow all rules (Hisrich, 2012 ). Thus, there is a case of Bob patient who are
under age 55 are suffer from diseases, deafness and stroke unit. There is mainly study on the
various principles of support in Care UK that sure that user of service get a care regard to social
justice, privacy, dignity of human and worth, convenience, equality and assortment in a
responsible way that protect patients. Thereafter, analyses person-centred approach that will
facilitate them to deliver the better quality of healthcare to its Bob patient who visits Care UK.
TASK 1
Q1:Principle of support applicable in home care
Principles of support play a vital role in guaranteeing which gives the effective heath and
social care services to the clients as well as patients. Thus, principles are established that are
based upon a group of values which are acceptable by the society (Gibb, 2011). The main
principles of support that must be adopted to Care UK to make sure that user of service get a care
regard to social justice, privacy, dignity of human and worth, convenie will facilitate them to
deliver the better quality of healthcare to its Bob patient who visits Care UK nce, equality and
assortment in a responsible way that protect patients. Therefore, there are some principles of
support are applied in care UK which are as follows-
Respect diverse culture and values- There are various types of patients are visiting the
Care UK that have a different values and culture. For this reason, it is a duty of care home to
respect these Bob patient's culture and provide treatment in equal manner. It will creating the
working environment of care home healthier if all these patients as well as care workers 's
diverse culture are to be respected.
Privacy- It is the most important principles that are followed by each and every care
home for the purpose of protecting the confidential information of the patients. Thus, at the time
of visiting the home care Bob patient shares it personal information to its doctors. Therefore, it is
the duty of Care UK to protecting these data by store them in a database management. It will

facilitate them to deliver the better quality of healthcare to its Bob patient who visits Care UK
facilitate them to secretly keeps the personal information of patient in effective manner so, that
no other third party can able to hack illegally.
Equal opportunity- It is a r Person-centred approach ight of Care UK to promote the
equal opportunities at the workplace so, care worker get the equal job opportunity and patient are
treated in equal manner. It is based upon the knowledge, qualification, skills and capability of
workers by avoiding the discrimination. Apart from this, Bob patient's are to be treated in ethical
manner so, they receive healthier service from the provider.
Q2: Analyse benefits of using a personal-centred approach for Bob
Person-centred approach can be define in which the Care workers effectively analysing
the needs of patients relates to care. It will facilitate them to deliver the better quality of
healthcare to its Bob patient who visits Care UK. Therefore, they adopted the personal-centred
approach so, they gets various benefits which are mentioned below-
 At the Care UK the care workers delivering the healthier services to its patients for which
it will creating a positive environment in the workplace. Thus, it resultant into functions
as well as operations can be effectively controlled and managed.
 The main advantage from the personal-centred approach to the older patient is that they
effectively handle by care worker in the workplace. The Bob is under age 55 who are
suffering from diseases such as diabetes, deafness and stroke unit. It is very difficult to
handle but applying these approach facilitates them to treat in appropriate manner and
develops a positive attitude.
The Care UK applied personal-centred approach in the workplace into the two principles
which are as follows- financial, emotional, psychological and physical harm etc. It is only
possible when the care worker deliver healthier service to it patients as well as client that are risk
free.
Supporting privacy and dignity- The approach are applied in the workplace by the Care
UK for the main purpose of supporting the privacy and dignity. Privacy: It assists the worker of
the cited company to understand each desire of individuals concern with the privacy so, they can
supports them as per their conditions. Beside this, the principle of dignity which can be define as
what people feels when they get respects from others and what are the requirements from the

society. For this reason, home care applied on these above principles for supporting influence the
care worker to gives protection to its Bob patient through deliver them a feeling of dignified. It
can be used whether these patient are dying, washing clothes, sleeping and eating food etc. Apart
from this, they also addressed each patients' desires and also protecting its dignity. The Bob
patient dignity can be fulfil only their needs are listen properly and also provides protection
through cover them with the cloths etc.
Supporting preferences, wishes and needs- The personal-centred approach supporting
its patient's wishes, needs and preferences through satisfy them in effective manner. It assures
financial, emotional, psychological and physical harm etc. It is only possible when the care
worker deliver healthier service to it patients as well as client that are risk free. them to optimum
deliver the healthcare services to the patients (Georghiou, 2012). Thus, from these approaches
they can makes patient or service user healthier which directly impacts in its well-being that will
be positive. Apart from this, it facilitating in developing a healthier bonding among Bob patient
and service provider. It encourage them to give answer of all queries that are asked by the clients
in proper manner. It will enhance confidence into the clients if these process are applied in the
Care UK in effective manner.
Q3Outline the procedures for protecting clients, patients and colleagues from harm and evaluate
the effectiveness of interpersonal working
The main objective of health and social care is that promoting the client's health through
deliver them effective healthcare services. Apart from this, it also gives protection to its clients,
patients and colleagues that are based financial, emotional, psychological and physical harm etc.
It is only possible when the care worker deliver healthier service to it patients as well as client
that are risk free risk that are based upon the healthier service (Fook and Gardner, 2012). It is
the right of care workers to make sure that everyone must be free from accidents, harm and risk
in the workplace. It can be of various types are the financial, emotional, psychological and
physical harm etc. It is only possible when the care worker deliver healthier service to it patients
as well as client that are risk free. It also gives protection to its patients through implement safety
standards as well as supports them mentally so, they are free from physical risk. Furthermore,
there is a one more risk that is emotional which can be reduce by support them emotionally like
friendly attitude by the care worker in UK. Therefore, the cited company applied the procedures
to remove harm in various situations which are mentioned below-

 Supporting heath care needs- The main roles and responsibility of Care UK workers to
provide basic needs for the purpose of support the patients relating to healthcare. The
people are suffer from various diseases in these case the Bob patients who are under age
55. They are suffering from diabetes, stroke unit and deafness for this purpose the Care
UK provides special treatment. For instance, it also take care through provide them a
right medicine at right time on daily basis. Therefore they gives them a nutritional
balanced diet at great nutritional value. Supporting personal care and appearance- The another responsibility of Care UK staff
worker relate to older patient in which it maintain the basic requirement that mainly
includes cleanliness and hygiene (Georghiou, 2012). Along with that, also deliver them a
daily home care services as well as personal care that resultant into improves standard of
people living in the Care UK. Supporting emotional well-being- The vital responsibility of Care UK in relating to
older patient Bob is that to gives emotionally supports. They are suffer from various
diseases such as diabetes, stroke unit and deafness. Therefore, in that particular situations
they need support of its friends, family member and relatives. For this reason, the care
UK allow the family members of Bob patients and the Care worker also treat with them
as family member. Support mobility- The patient are suffering from physical disability such they cant walk
properly due to which it is a responsibility of Care UK doctors to gives them a proper
duty of care. It can be possible when they provide facilities such as daily check ups and
also gives safety protection.
Q4Explain ethical dilemmas/conflict that has risen in providing care and supporting Mrs. Helen
The ethical dilemmas are arise in the workplace if the care workers supports illegally to
its user of service. Thus, in the Care UK there are various situations happen that are describe
below-
 User of service refuse to take medicine- The main duty of care workers in UK is that to
follow the strict rules and policies of a firm at the workplace. Thus, there are some
situations happen when the patients enforce the care workers to break these rules. In that
particular situation the ethical dilemma take it place that leads to create conflicts among
the care worker and service user regard to its belief (Gibb, 2011). It can be explained

further, the old patient Bob are suffer from diabetes and it is a duty of care of worker to
protest them. It can be when they give them proper medicine on time and avoid sweet
dishes. Therefore, ethical dilemma take place when the Bob refuse to take medicine
regularly and eat sweet dishes. It enforce the workers not to force patient in that
particular situation.
 Conflict among elder patient and care workers- The elder patient are difficult to
handle as they needs an extra care and protect them as a child. Therefore, they also do
those thing at the workplace that are against the heath and social care rules. Thus, in that
particular situations when the ethical dilemma as well as conflicts are taken place among
the care worker and elder people. It can be explained further the ethical dilemmas are
taken place when the patient starts doing bad habits such as used cigarettes and drink
Alcohol that are against firm's policy. Beside this, conflicts are taken place in the
workplace among care worker and patient if they does not agree to follow rule and start
doing bad habits.
 Old age patients- The care taker are facing a ethical dilemma while handling a patient
who are older in the Care UK. In the case, the Bob are under age of 55 are suffer from
diabetes disease (Hagen, Denicolai and Zucchella, 2014 ). Therefore, it is the duty of
care worker to follow all the rules and regulation in the workplace. In that particular
situation the ethical dilemma take it place that leads to create conflicts among the care
worker and service user regard to its belief. It can be explained further, the old patient
Bob are suffer from diabetes and it is a duty of care of worker to protest them. It can be
when they give them proper medicine on time and avoid sweet dishes. Therefore, ethical
dilemma take place when the Bob refuse to take medicine regularly and eat sweet dishes.
It enforce the workers not to force patient in that particular situation.
Q5Explaination how you have implemented policies, legislation, regulations and codes of
practice in significance to you own work in health and social
The cited home care implementing the legislation as well as regulation within the
organisation which are as follows-
Current policies

Every child matters- it is the vital to the Care UK in which the care worker have to
handle children in the UK through deliver them effective healthcare services. Thus, it will make
them healthier and survive for a longer time period (Hisrich, 2012 ). Thus, they gives them a
unbiased treatment, healthy services, medication etc. and also deliver them a equal
opportunities.
Quality projects- The main aim of care UK is that to give equal education for the purpose
of development by e-learning. The main aim is to gives protection from emotional, physical and
sexual harassment. Along with that, give a equal education and development services as well as
make care plan.
Q.6 Local policies and procedures can be developed in accordance with national and policy
requirements and evaluate the impact of these policies and procedures
Care UK must make the policy clear and appropriate. Confusion state should not be there,it
should be crystal clear. The policy must be very effective so that many improvements can be
done in certain conditions. Proper cultural principals should be considered while making the
policy because it is a factor that plays a vital role in the working place (Ball, Weaver, and Kiel,
2010). Policies should not be rigid as because in future there might situation, where Care UK
has to do changes in the policies hence it has to be flexible to operate when ever the need arise.
The working culture of the firm is reflected by the policies, rules and regulations. We also know
that when ever there is a change the people working there resist to it, as because they do not want
to come out from their comfort zone. So it is very required that to supervise correctly whether the
policies are followed or not. Also the maker of the policy should check what are appropriate
policies that is suitable for Care UK as well as the employees.
The impacts of laws and policies on the organisational policy and practices.
Policy provides a proper guidelines what an organisation will have to do. In reference of health
and social care the policy formulation is quite difficult. Without any conflicts the principle can
be implemented easily. The employees are those who have to work upon those policies
implemented (Bartel, and et.al.,2011). It is the duty of the employees to respect the commands of
the policies. The one who does not follow the rules and regulation, strict actions are taken against
them. Many a time if employees in Care UK are found breaking the rules are fined and also they
are punished even they get fired from their position. If in case employees have any query related
to policies then he/she can ask to the senior authority and understand each and every thing rather

making any mistake of breaking the rules. All the authority the employees employers is obliged
to follow all the rules and regulations. If any one does mistake immediately take action so that in
future no one will think to break the rules.
Q7: Explain the theories that accentuate health and social care practice.
With the help of Maslow's need hierarchy theory we can inculcate the policies in the health and
social care practices. An individual at Care UK is considered as a whole person as an intellectual,
emotional, social, all these things are connected with feelings as well as psychology (Billings
and Halstead, 2015).
This theory promotes all the professionals of health and social care sectors in considering
the whole operating system of a patient. There are five levels in this theory-
 Physiological need
 Safety and Security.
 Social Need.
 Self esteem
 Self Actualisation.
This theory states that until and unless the basic theory is not fulfilled the person will not
move to the next level of the hierarchy. For a patient help and proper care is required it is to be
considered as a prior part. As the patient is accordingly the treatment is proved and so the care
and help.
This theory motivates the higher authority and the professionals to look at the prior
expertise areas, the evaluation of the patient is done on the basis of their condition of the health.
The treatment is basically done noticing the fulfilment of their priorities related to their health.
For making a healthy care service for the firm this theory is applied.
there is another theory which helps in fulfilling the health and social needs that is human growth
and development. this theory is also known as well known their as it helps in determining the
different help as well as caring and have to fulfil the needs of their service users in the different
stages so that they can solve every problem of their consumers (Browall and et.al., 2013).
According to the needs and wants of the consumers company have to changes their services as
well as according to age, growth along with the development, care and service also changed.
Regarding behaviour, stress management as well as social processes and the other theories which
are implemented in health and social care centres. In care UK, those theories play an important

and necessary role. Care workers have to deal with different kind of people which having
different issues in health and social care setting. To understand the behaviour of the service
users, their attitudes, those theories help. For quick recovery of patients from various stress and
illness, care workers will take care of their patients effectively. Regarding service users own
roles and responsibilities and organizational policies and managing patients and their behaviours,
service users should have adequate knowledge for providing better services (Cochrane,and et. al.,
2007).
Q8: Analyse how social processes such as isolation and exclusion, marginalisation impact on
users of health and social care services
Social processes of Care UK should considers the strategies of operative of the resistance, social
care, cast and evolution of health. All having the different cultures and same nature, the different
types of people reacts differently and it can make changes in health and social. People are
affected by there surroundings. Some of them starts drinking and smoking by pressure of there
group which they are in or by the peer pressure. Infection can been spread in generals by needle
of blood borne with Tattooing and piercing which is now mostly involved in culture. these risky
things are very difficult to change because it is an culture which forces them to do so. The
culture of others are then the higher figure it can be the of any determination of a workplace. the
one service user is been favour some of the care staff (Delmatoff, 2014). And the other side the
users of all service are been treated equal and fair, so that the process from which they all are
going through can be illegal and it can become a bias.
Social isolation:- It can give a feelings of loneliness, fear from others, thinking negative for self-
esteem to the people suffering from it. It may cause because of lake of contact with the other
people s or friends the social isolated person may not talk with others or may have problems with
there family members.
Social Exclusion:- In this thing the individuals or group of people are been blocked from the
various rights, and from the various opportunities,and various resources which are been
normally all different group members have. And in human rights it has been fundamental to
social integration.
Social Marginalisation:- In this groups of people or an community may have the experiences of
excluding. The marginalisation may be because all speaks different languages or they follow

different cultures or belongs to different customs from the majority. People can feel marginalised
may be because poor or have low social status or viewed less then others (Derrida, 2012).
Q9. Create your portfolio based on your experience working in health care sector; Explain your
role, responsibilities, accountabilities and duties when working with those within and
outside the health and social care workplace
Health care is a sector in which problems related to the health are solved. It is considered as one
of the best profession as it is the only profession where an individual saves the life of other
person and that is why doctors are considered as god in today's world or we can say doctor is
considered as god in another form on earth. It was a great experience working with the health
and care sector where everyday we come across different cases which varies from very serious to
normal cases .People come with so much of hope with the doctor and does full trust on him
which automatically develops a kind of relation between the doctor and the patient which even
lasts after the patient is being discharged (Grass, Rensing,and Solioz, 2011).
While a person is working in a health care sector he has to perform various roles like: The first and the foremost role of a person working in the health sector is to save the life
of others. It is the basic required role as nothing is more important than the life of an
individual and therefore one should give his best to save others life. The basic quality of a person working in the health care sector is that he/she should be
caring by nature and should be kind for other. Here care means doing everything for the
patient who is not in the condition to take care of himself in order to help him recover
fast. Communicator- Effective communication between the doctor and patient is important for
the recovery of the patient and this communication take place with the help of the nurse
therefore it is important for the person of health care department to do regular reporting
to the doctor. Patient Advocate- When any patient is ill he/she is not in the condition to speak for
himself therefore it is the duty of the person concern to do act on his/her behalf as and
when require (Kerr, and Snelling, 2009).
Responsibility: The responsibilities are very high of the person working in health care
department as any carelessness by the person can result into massive loss of the patients health.
The main responsibility which comes with this job is accountability every person is 100%

accountable for his action and can b asked to answer as and when required. Another important
reasonability is the responsibility of maintaining discipline in the department by maintaining the
regulations set by higher authorities.
Duties: duties can b classified into two heads one is clerical and the other is management duties.
Health care heads look after the clerical duties in which the management of administrative task is
done and looks after other health care facilities. Management duties are those related to
managing subordinate administrative staff and also hire and provide training to the clerical staff.
Q10. In ensuring you meet good practice requirement; make recommendations to develop on
your own contributions.
Though the health care department is well developed today still many steps can b taken towards
making it more better and doing more improvements in it such as:
Great patient service- Here the patient is the ultimate who needs to be satisfied by the services
and therefore it important to give the best service so that he dose not have any complain or
dissatisfaction against the institution (Kim, and et. al., 2006).
Maximum occupancy – it is very important for those health care departments where there are
less choice for the patients to go to have maximum number of space availability so that no one
goes back without actually getting services.
Blame free environment- it is important for the health care departments to have full
transparency and accountability set in the organisation in order to avoid any kind of
misunderstanding and conflict in future.
Development of national exams- As the health issues are continuously increasing there is a
more demand of doctors in the health department and therefore the national exams for the
placements of doctors should be increased so that number of placements in the health sector can
b increased which will ultimately result into more satisfaction among the patients.
Medical insurance- it is observed that even after having many insurance related to the health
people are not aware about this facility therefore awareness should be made among the people so
that they can take the benefit out of it.