Principles of Health and Social Care: Angela's Case Study Analysis

This report delves into the core principles of health and social care, using a case study involving Angela and her parents to illustrate key concepts. It examines the importance of person-centered approaches, ethical dilemmas, and the implementation of regulations, legislation, and policies. The report analyzes support principles, procedures for protecting patients, the benefits of person-centered care, and conflicts that arise in care provision. It further explores the impact of legislation, organizational practices, and the significance of inter-professional working. Finally, it evaluates duties, responsibilities within health and social care settings, and provides recommendations for meeting good practice requirements. The report emphasizes the need for effective communication, cultural sensitivity, and adherence to legal and ethical guidelines to ensure high-quality care and support for service users.

Principles of Health and
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Explanation of support principles which make sure the health and social care principles of
individual.....................................................................................................................................4
1.2 Procedure to protect patients, clients and colleagues from harm..........................................5
1.3 Benefit of person centred approach with health and social care service users.....................6
1.4 Conflicts and ethical dilemmas that arise when support, care and protection is provided to
the health care users....................................................................................................................6
TASK 2 ...........................................................................................................................................7
2.1 Implementation of the regulations, legislation, policies and codes of practice in relation
with health and social care..........................................................................................................7
2.2 Local procedures and policies that are developed according to national and policy
requirement.................................................................................................................................7
2.3 Impact of legislation, regulation, policy and codes of practice on organizational practice
and policy....................................................................................................................................8
TASK 3............................................................................................................................................9
3.1 Theories of health and social care practice...........................................................................9
3.2 Impact of social process on health and social care users......................................................9
3.3 Effectiveness about inter-professional working..................................................................10
TASK 4 .........................................................................................................................................11
4.1 Duties and responsibilities within and outside the health and social care centres..............11
4.2 Evaluation of the contribution for the implementation and development of health and
social care policy.......................................................................................................................11
4.3 Recommendations to meet good practice requirements......................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
To have a better and effective society it is very important to have good health and social
care practices. To give support to the good mental health to the customers who use such services,
workers and staff of the care services work properly for this. The common principles that support
the prosperity and good health in the adult social care is on the basis of work by Mental Health
foundation which is published by the skills for care (Aronsson, Abrahamsson and Spens2011).
This report is based on the topic of Principles of Health and Social Care, which is based on the
case study Angela and her parents. A huge structure for the workforce of social care is to give
high quality services and support so as to give promotion to the mental health and to the people's
advancement who are having lack in care and the support is also outlined in common core
principles of health and social care.
TASK 1
1.1 Explanation of support principles which make sure the health and social care principles of
individual
Success of the health and social care system is necessary and is based on the principles.
Principles can be defined as the rule or the manner that guide proper regulation on the basis of
vital laws that will support the proper working. In the case of Angela and her family, principles
of the support can be applied in such way which will help with the better health care and well
being. In this situation, the difference related to the culture and belief can be there between the
Angela and her parents, as there are many difference in the ideas of people who come at the
health and social care and it is the responsibility of the health care practitioners that these ideas
should be respected (Bairdand and et.al., 2014)
Government of the country is continuously working to support the welfare of the country
and its people. Support and the service people are given facilities which include help things in
regards with home care like shopping and cleaning, day centres that will give least care at best,
adaptions and tools for house, day care centres for children when no one there to look for them.
Health of the person is another kind of support which is in relation with the social co-ordination
and support. By having a social and better communication system with friends, family and
neighbour produce a effective situation (Bradleyand and et.al., 2011).

1.2 Procedure to protect patients, clients and colleagues from harm
To promote and maintain the heath of the patient and to make them feel comfortable is
the major aim of the principles of health and social care. By having a look on the Angela and
Angela's parents health, it is very important that they should be provided with the proper staff
and safety who are there in the service of health care. The outline of the procedure will help in
developing, inspecting and executing the process and policies to decrease the patients, clients
and colleagues risk of harm (Dahlgaard, Pettersen and Dahlgaard-Park, 2011). This outline can
be like:
 Analyses of the path which is taken by the risk of harm to take risks from :
1. Other patients, colleagues and clients
2. Surroundings
3. Internal problems
4. Service environment
5. Patients, colleagues and clients themselves, or to other persons and the system
In the case of Angela, by having proper procedure and safety, her problem can be solved
and the safety will be ensured and protected by the workers of the health care systems and this
can be done by :
 Having the proper list of the emergency numbers.
 Securing the availability of the first aid kits.
 Training other people about the first aid kits.
 Giving health issues guarantee like infectious illness and hygiene.
 Providing safe, sound and protected environment (Drummond and et.al., 2015).
 Carrying clear responses and methods
 Pointing out the action time.
 Showcasing the time of approval.
 Showcasing of the survey time.
1.3 Benefit of person centred approach with health and social care service users
Person centred approach is very helpful in fulfilling the requirements and preferences of
the clients and patients. Service used are generally responsible for taking the proper and effective
decisions by maintaining dignity and privacy in appropriate way. To deal with the patients
effectively and efficiently is the best exercise in the environment of health and social care. This

approach will be very useful in the case of Angela as the person centred approach helps in
providing support to the patients and clients. It also recognize the relationship responsibilities
and roles of family of the users of the service and then provides the service accordingly (Gamliel
and Peer, 2010). Public service politicians, personalization and policy makers are becoming
fashionable nowadays for providers. Person centred approach will only be helpful for those
people who rely on it. This approach helps in making job easy of the workers of the health care.
M1
The advantage for using the approach of person centred with the user like Angela, is that
if the health care workers will provide services according to the demand and ways then it will
help in recovering the patients health rapidly. Problem of the Angela can be identified easily and
the type of services which she will like can be find out easily with the help of person centred
approach. For example, as Angela is the old woman, so will not like to live in the health care
centres if she will not get support from the service providers and if proper services will not be
provided to her (Health and Health & Social Care Assessment Principles. 2015).
1.4 Conflicts and ethical dilemmas that arise when support, care and protection is provided to the
health care users
Many times some situations are encountered in which providers of the service care for
patients is contradictory. Care workers always try to maintain the wellness of clients and the
organizational policies but there are some situations in which they are not able to implement the
rules properly. Moral dilemmas build such kind of situations. In the case of Angela and her
parents, conflict between the service user and the care workers arise that may be based on
difference in culture, views and beliefs (Gibson and et.al., 2010). Services of the health and
social care will get hampered by the conflicts and it may also affect the health and social care
quality. Sometimes the users of the service make worthless point as they decided to take the
shelter medicines. It is very necessary for the service user to take proper and regular medication
to get back to the normal life.
On the other, workers of the health and social care respect and obey the decisions that is
being forced by the clients and as a result moral dilemma is being faced by the care workers. It
refuses to give the services to the users and to take care of the responsibilities of services which
is given to user. In some cases if the staff of the client care is responsible. Sometimes client
disagree to take medication and the care worker cannot force them for it and are not able to give

them motivation always. To handle such kind of such becomes very difficult for the health and
social care centres (Harris-Roxas and et.al., 2012).
TASK 2
2.1 Implementation of the regulations, legislation, policies and codes of practice in relation with
health and social care
Health and social make sure to give the best quality regarding physical state and the
practice of social care. Accomplishment of the laws, regulations, policies and code of practice in
parallel with local and national policies and the consumer laws of services is very cardinal and
weighty. Care workers should follow rules and regulations all time which makes this job very
sensitive (Light, 2010). It is the practice according to the codes and laws by which attribute of
the management duties are properly maintained. Data Protection Act, must be taken into
consideration by the employees which explains that the clients and the other person don't have
any right for revealing the necessary and important information, it can only be accessed by the
right person under the act of data protection. There is one more regulations which is named as
the control of substance hazardous to health regulation (COSSH). This regulations describes that
when there is need then the materials and the chemicals can be used which is guaranteed by the
law and only the right person can access it.
2.2 Local procedures and policies that are developed according to national and policy
requirement
Policies should be simple and clear, and should be easy which will help in improving and
cleaning out the confusion regarding the policy. It should be free from errors. National and the
local policies helps in reflecting the cultural values and sector which can be done by following
various principles. There are different types of organisation, so every policy does not suit all
types of organisation (Mechanic, 2012). There should be change in the upcoming policies of
future regarding the improvement in the quality of service and care which is being provided by
the care centres. Policies generally reflects the culture, therefore they should be easy and
comfortable, but there are some cases when the employees disagree to follow the regulations and
rules. Policies and the rules should be supervised regularly and accurately for maintaining its
effectiveness. It is necessary for the law makers and the employers to upgrade the policies, rules
and regulation so that they can be modified accordingly as per the necessary requirements. By

abiding the national and the local policies, local area culture can be impacted. For the
technological development, and for the changes in the society, there are some faults in the
existing policies and laws. Therefore it is very necessary to have the synchronisation and
correlation among the local and the national policies. To enhance the effectiveness of the policy,
it is very necessary that there should be no confusion (Millar and Hall, 2013).
2.3 Impact of legislation, regulation, policy and codes of practice on organizational practice and
policy
According to the regulatory policies, rules, legislation, regulation and code of practice, it
helps in providing the crucial contribution and the appropriate and effective guidelines. Rule and
the regulation which is provided by the organizational policies make sure that all institutions are
practising it. It is sometimes challenging for the local authorities and communities to make
policies in regards with the local children and their health, as it is legal and there is no reference
required for the legislation. An ethical and suitable working environment should be created for
care workers and the local children, if the law is followed by them. It is very easy to use the
organizing policy of the particular organization without the serious conflict (Moule and Hek,
2011). Both the employees and the employers and the responsible authority have to follow and
obey the regulations and rules and can also correct them. Immediate steps can also be taken to
punish those who will break the law. It is possible for an organisation to function properly
without having any issues, if there will appropriate practise of the laws and if organisation
policies will be followed properly. If an employee will have any confusion about the laws and
regulations then they can ask their superiors and they will assist employees to get out of
dilemma.
D2
There are both positive and the negative impact of the policy and the legislation on the
safeguarding of children and on the patient. If there is the implementation of the health and the
safety act at the care centres then it will help in providing the secure and safe environment for the
treatment of children. Further if the care environment is not safe then the children may get the
risks in relation with the hazards.

TASK 3
3.1 Theories of health and social care practice
For the practices of the health and social care, there are few theories that help in the
proper practising of the care related services. Requirements of the patients and clients and the
various process and the events get priority with the help of these theories. For promoting the
healthy lifestyle and to achieve the high level of physical, mental and emotional fitness for
patients, plans can be made with the help of these theories. One of the theory of health and social
care is the Maslow's need hierarchy theory, it is a kind of modern theory which is applied the
practices of health and social care (Munn-Giddings and Winter, 2013). According to this theory,
requirement of the individuals are differentiated in various levels and the priority is being given
to the basic needs of the person. According to this theory, a person cannot go to the other level,
without meeting the basic needs at the low level. Physiological and the physical needs are the
most basic needs of the person according Maslow's theory. Safety & security, love &
belongingness, self esteem and self actualization takes it to another level. To implement the plans
of the service, this theory should be applied.
Another theory is the Freud theory which explains that the human's brain have three parts
that are Id, it is the rude thing which have link with basic needs. Super ego is in relation child
development about culture, it also reflects morals and rules. Ego is less than rude and it is
unconscious and conscious. According to this theory, it can be said that the conflict arise because
of these three things (Gamliel and Peer, 2010)
3.2 Impact of social process on health and social care users
To make sure the resistance of the operatives, evolution and cast of social and health care
strategies consider the social process. Social process plays a important role in the society.
Individual's behaviour, process of excepting it and to reach over the various circumstances are
influenced by it. To ensure the effectiveness of the intervention, development and planning
practices in the care centres consider the social process. It is necessary to implement the services
of the social and health care in different way so as to make them effective. It is done because
there are many people who are from different culture and they react in several ways in several
situations (Peluso and et.al., 2012). If the people will consider there own culture superior from
others, then that may create disputes at the workplace.

There are various negative and the positive impact of the social process. In the case of
Angela, it will help in making her life easy. There are different kinds of behaviour which is
accepted in different situations in the social process. With the help of the social process the
lifestyle and the choice of action of the individual also get influenced. Behaviour of the people
are affected in many ways in social process. Its negative effect is like people start drinking,
smoking and unhealthy practices. It is very difficult to change these risky practices as the culture
of people force them to do so. Because of the attributes which are related with culture, more than
one service user may favour the care staff. All the user of the service are given equal treatment
so as to avoid the illegal treatment which will create bias (Reeves and et.al., 2011).
M2
Impact of the social process on the users of the services can be like that the poor people
will get the free services whenever they will feel sick. They can get the free of cost treatment
which will help them to get free from the disease. Further if the person is not employed, then he
will not be able to get the good treatment as he will not have sufficient money.
3.3 Effectiveness about inter-professional working
Whenever there is a link between the practices of the health and social care continuously
in coordination with the service provider of health care from different fields, then the inter-
professional providers of the health care are called for work. Respiratory therapists, nurses,
health care assistants, doctors and the people who are involved in the process of well being
should get included in it so that they can provide the their knowledge in the health care services.
Various people who are from the same field will be able to fulfil the expertise shortage easily. It
will help to redevelop the idea which will help in decreasing the service delay (Strickland and
et.al., 2011). For example if the nurse will work with doctor then it will have more knowledge
and in the doctor's absence it will assist in giving better treatment to patients, and they also helps
to give medicine to patient. Role of the doctor is to diagnose the patients disease and then
provide treatment accordingly.
D1
Inter-professional working helps to increase the skills of service providers of the care
centre like it will improve the skills of doctor, nurses etc. and also helps to give best service to
the patients. It is also analysed that if the nurses will work with doctors, they will increase some
knowledge and can provide treatment in the absence of doctor (Reeves and et.al., 2011).

TASK 4
4.1 Duties and responsibilities within and outside the health and social care centres
As the care worker, it is the responsibility to give conductive and curative surroundings
to the different cases in the health care settings. The most important thing in such settings is the
trust, as the patients spend their most of the time with workers and therefore the patient count on
workers for the help. It is the duty of the care worker is to make sure the proper administration of
the various functions and the independence & the needs of the patients should also be taken into
consideration. It is the duty of the care worker to provide the proper care to the patients or to the
clients (Swayne, Duncan and Ginter, 2012). They should monitor all the services which is
provided to the clients and the rights are applied and reserved to ensure that it gets meet. By
performing the role properly, activities related to the health and physical things can also meet the
clients physical demands. Physical needs can be like feeding and other physical activities.
Hygiene will also be maintained by the workers of the health and social care. They are
working to promote the health and ensuring the proper safety and health. Health care service
providers believe that they will get protection if the mental, physical and the financial interest of
the patients will get fulfilled. These are some of the duties and the responsibilities of the care
workers that they needs to perform to fulfil the needs and the requirements of the patients and the
clients (Reeves and et.al., 2011).
4.2 Evaluation of the contribution for the implementation and development of health and social
care policy
Employees in the health and social care should follow the policies to make sure the
smooth working of the health care settings. Organizing principles are very important for the
organization. Organizations policies should be blunt and clear so that they will help in reducing
the misinterpretation and misunderstandings. They get affected by it as it helps to give
contribution in the implementation and the development of the policies. A good workforce and
the staff loyalty will be maintained properly with the help of the organizational policies. With the
proper implementation of the policies, performance and the contribution of the care workers will
also be taken into consideration as these policies affect the service providers. Non compliance is
the measure issue regarding the policy in the various settings, so the policies should be reviewed
from time to time so as to maintain its effectiveness (Peluso and et.al., 2012).

D3
Gibbs cycle helps me to understand the problems in an effective manner, it also helps to
understand the problems and feelings of the patients, with the help of which proper solutions can
be taken out. It has six stages which includes description, it will help in identifying the actual
problem related to the patients suffering (Swayne, Duncan and Ginter, 2012). In next stage that
is feeling, it helps to make the problem understand and will also describes patients feelings. In
evaluation, positive and the negative aspects can be evaluated. In analysis, it will explain what
further analysis can be made. In conclusion, it will define what more can be done and in action
plan it will be described that if the problem will arise again what things can be done.
4.3 Recommendations to meet good practice requirements
It is very important that a person should have proper knowledge about the code of the
practice so as to fulfil the requirement and the needs of the good practice. If the managers will go
with the national standards and the policies, performance can be determined and measured with
the help of the actual knowledge . The organisation should make set up by the health and social
care practice and the regulations and the rules should be followed to maintain the law. As a care
worker it is the duty to raise itself in the practice and can get obligated for the implication of the
additional training and studies in work. Policies should be developed and benefit should also be
given to the service providers so as to motivate them for work.
M3
My own contribution to meet the good practice requirement can be explained as I will
ensure to give treatment to the patient according to their needs and demands. I will also try to
make effective relationships with the users of the service so that their problems can be easily
solved.
CONCLUSION
There is no one who is out of the illness risk and for the medication and the treatment
everyone visit the social and the health care settings. From the above report it can be concluded
that the important role is being played by the care workers in regards with patients which will
help to overcome their illness by giving proper care and services to the patients. Proper
guidelines and the regulations should be followed by the service providers so that they can get
aware of their duties and responsibilities. Inter-relationship between the care workers will remain

same all the time as they will provide services. Government organisations and the service
providers and various health and social care setting will work together for the different disease
and hazards so as to reduce them.