Report on Principles of Health and Social Care Practice: Case Study

This report provides a detailed analysis of the principles of health and social care practice, using a case study involving a client named Alice and her family. It explores how principles of support are implemented, focusing on person-centered service provision, ethical dilemmas, and the impact of policies, legislation, and regulations. The report examines the roles, responsibilities, and accountabilities within a health and social care setting and evaluates the contribution to organizational policy. It highlights the importance of protecting clients and staff, addressing issues such as safety standards and emotional harm. The report emphasizes the benefits of a person-centered approach, analyzing how it can enhance client satisfaction and address diverse needs. Furthermore, the report discusses the nature of ethical dilemmas, and how they might conflict with effective care service provision. Overall, the report offers recommendations to develop and improve contributions to meeting good practice requirements within the health and social care context.

Running Head: PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Principles of Health and Social Care Practice

2
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Table of Contents
Introduction...........................................................................................................................................3
Task: 1 Understand how principles of support are implemented in health and social care practice.......3
1.1 Utilise examples from the above case study with client Alice and her family to explain your
understanding of how principles of support are effectively carried out within the health and social
care context........................................................................................................................................3
1.2 Outline ways in which appropriate procedures may be used to protect Alice, her children, and
NHS care staff teams in the Health and social care context...............................................................4
1.3 Make use of the case study details to analyse how Alice would benefit from person-centred
service provision................................................................................................................................6
1.4 Explain the nature of ethical dilemmas and how they may conflict with effective care service
provision offered to Alice within the health and social care home context........................................7
Task: 2 Understand the impact of policy, legislation, regulation, codes of practice and standards of
organization policy and practice............................................................................................................8
2.1 Ensures that you identify and explain how the implementation of regulations, policy, and
legislation are carried out within the context of your own role in a health and social care setting....8
2.2 Explain ways in which local policies may be driven and strongly influenced by the national
policy context....................................................................................................................................8
2.3 Evaluate how legislation, regulation, codes of practice and health policy may impact on the
health and social care provision obtained by the case study client Alice...........................................9
Task 4: Be able to contribute to the development and implementation of health and social care
organisational policy...........................................................................................................................10
4.1 roles, responsibilities, accountabilities and duties of manager...................................................10
4.2 Evaluate own contribution to the development and implementation of health and social care
organisational policy........................................................................................................................11
4.3 Make recommendations to develop own contributions to meeting good practice requirements 12
Conclusion...........................................................................................................................................13
References...........................................................................................................................................14

3
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Introduction
NHS offers health care services to the people that are diverse ethnic and cultural background.
However, NHS is faced many issues at the time of offering the service to people in an
appropriate way. In addition, NHS facing issues related to the care quality, insufficient
supervision, clinical-care standards, and staff errors. It can directly influence the result of
NHS (Munn, et al., 2013). Hence, a manager is responsible for solving many issues regarding
the health. This report discusses the principle of support in the context of the Alice and her
family. It also demonstrates the benefits of person-centered approach for Alice and her
family. It also presents the own role and responsibilities in the healthcare sector (Aveyard,
2014).
Task: 1 Understand how principles of support are implemented in health and social
care practice
1.1 Utilise examples from the above case study with client Alice and her family to
explain your understanding of how principles of support are effectively carried out
within the health and social care context.
The social and healthcare sector is supportive for Alice and her family because it supports to
solve their health problem. The NHS can help the patient by protecting them through offering
safe health products and services. The principles of support can be essential to offer
appropriate social and healthcare services for Alice and her family (Aveyard, et al., 2013).
The principle of support considers some different factors such as the dignity of humans and
worth, equality and assortment, beneficence, social justice, convenience, safety, privacy,
honesty, and sympathy. It will help to ensure that the users of services can be imperative for
NHS. These factors demonstrate the care of NHS staff team member towards Alice and her
family. As a result, it can be stated that NHS provides care to service users that are major
principle of support within social and healthcare practice. Under the principle of support, the

4
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
social and health care organization should determine that their health care services are better
than the others (Brett, et al., 2014). The care team of NHS should respect Alice and her
family to make a robust relationship with them. The perception and belief of any individual
can be different from others on the same subject. The NHS can train their staff member to
respect the person who belongs to different beliefs and culture. Consequently, it could be
supportive to make distinguish the image of NHS staff workers in customer’s mind. It is
analyzed that many caretakers of NHS come to the patients and discuss their private matters
to make a comfortable environment along with making a robust relationship. Under this
discussion, patient and care workers are able to discuss their confidential information with
each other (Drummond, et al., 2015). The care workers can secure the confidential data of
Alice and her family. NHS team workers help the patient to perform different activities such
as lifting, walking, sitting, and moving. The caretakers of NHS can secure the confidential
data of patient for making an effective relationship with them. In addition, it can also be said
that such data can be effective to make health and social care plan. The health and social care
organization usually use person-centered approach. For the caretakers, the principle of
support can play an imperative role to determine the process of treatment and identifying the
ways by which patient’s data can be secured. It can also support to make an effective decision
towards Alice and her family (Mechanic, et al., 2013).
1.2 Outline ways in which appropriate procedures may be used to protect Alice, her
children, and NHS care staff teams in the Health and social care context
In the social and healthcare organization, the care setting can be important to keep and
promote the patient’s health and provide a comfortable and safe environment to them. In
addition, it can also be said that NHS can make a care setting plan in which it offers benefits
to both Alice and her family, and their staff members. It can be effective to make the positive
experience with NHS (Glasby, 2017). An organization also offers a safeguard to the staff,

5
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
patients, and others that are directly associated with the healthcare setting services. NHS
ensures that both clients and their team members are safe in the workplace. NHS can also
determine the cause of risks and harms in the working place. There are different types of
harm such as emotional harm, physical harm, psychological harm, and financial harm that
can be occurred in an organization (Harriss, et al., 2015). The NHS caretakers also make sure
that they are offering quality products and services. As a result, Alice and her family are able
to take safe and risk-free services by health care organization. Furthermore, NHS can use
safety standard to protect the staff members and Alice family from physical harms. In the
healthcare organization, it is difficult for the caretaker to manage the people who are
suffering from mental issues because they need more care and supervision. The NHS implies
the safety standard to effectively deal with the mental issues (Folland, et al., 2016). At the
same time, it is also addressed that a service taker also face problem to protect patients from
emotional harm because each patient has different character and outlook. The caretaker of
healthcare organization can develop a friendly environment in the working place to
successfully deal with patients who are suffering from emotional issues. The emotional harm
occurs due to conducting bad behavior of families and friends with the patients. These types
of patients have punitive experience about their life so they become aggressive. Alice family
members conduct bad behavior with Mark that creates emotional harm. The service workers
of NHS behave just like a friend with the patient for solving emotional harm issues. The
health and social care organization can offer food, medication, and creams to the patients for
protecting them (Chartier, 2014). The service providers will aid patients to solve their harm.
In addition, in case, service providers are unable to complete their work then NHS will aid
them to complete their task systematically. Moreover, each employee of the health care sector
will help each other to protect all members from the harm. The health care setting is risky for
service providers as compared to another activity. At the same time, it is significant for all the

6
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
employees to use the health and safety policies to avoid the hazard at the working place
(Enthoven, 2014). Besides this, the service provider of healthcare sector can use flow buddy
system to successfully deal with their job and decline their workload. As a result, it can help
to save the time and cost of an organization for completing their task (Dickinson, et al.,
2016).
1.3 Make use of the case study details to analyse how Alice would benefit from person-
centred service provision.
The person-centered system can be significant to lead the Alice and her family. This system
is relied on therapeutic efforts of Carl Rogers which aid to defend right of Alice by making
an appropriate decision. The person-centered approach is used regularly in the social and
healthcare sector but at the same time, the care plan can be related to financial and political
thoughts of people. The main benefit of using person-centered approach is providing support
to Alice as it will enhance her satisfaction level (Glasby, et al., 2014). The person-centered
approach can enable the caretaker of NHS to focus on needs and requirements of Alice for
fulfilling their requirements systematically. The co-workers of NHS will be capable to serve
the services to Alice with dignity and caring the confidentiality of them. Further, a staff
member of NHS can implement the personal centered strategy for Alice to solve their issues
systematically. This strategy can deal with the different circumstance of a multicultural
community, where individuals have different social, cultural, and ethnic, and religious
background (Grajales, et al., 2014). The person-centered approach is helpful for fulfilling the
wishes, preferences, and needs of the Alice. Organizations enable the Alice to build decision
through maintaining the dignity and confidentiality. As a result, it can be effective to manage
the problems of patients. An organization can complete the demand and need for Alice by
using person-central approach. NHS staff member can fulfill the psychological, emotional,
mental, and physical health of clients by including the person-centered approach (World

7
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Health Organization, 2014). The execution of person-centered approach can be effective for
service providers because it aids the clients to complete their task appropriately. Under this
process, both service providers and service takers are able to effectively communicate with
each other. The confidence of Alice could be improved in case their queries are solved by the
organization. This approach can be imperative for both service providers and service takers
(Knott, et al., 2016).
1.4 Explain the nature of ethical dilemmas and how they may conflict with effective care
service provision offered to Alice within the health and social care home context.
The social and health care service workers have faced many issues related to the ethics and
conflict that can be generated at the time of delivering care, protection, and service to the
social and health service takers. In NHS, clients belong to a different culture which can create
the conflict among them hence service providers should be capable to deal with a client.
For illustration, Alice family member is suffering from the mental issues then the service
provider can face the ethical issues (DuBois, et al., 2013). Although the transit straps are
utilized by the service providers to prevent the illness yet, it can be liked or disliked by the
patient. Since, the principle of support is based on two different aspects. In this way, one
aspect defines that patients should be treated in a systematic way whereas another aspect
defines that they should be appreciated by providing dignity during the treatment. In this
situation, service providers can imply each rule and guidelines of NHS to manage the ethical
dilemma within the Alice case. The guidelines can also be imperative for continuing growth
and mitigating the conflict and ethical issues (Riekert, et al., 2013).

8
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Task: 2 Understand the impact of policy, legislation, regulation, codes of practice and
standards of organization policy and practice
2.1 Ensures that you identify and explain how the implementation of regulations, policy,
and legislation are carried out within the context of your own role in a health and social
care setting
The NHS care home evaluates the legislation, regulations, policies, and code of practices to
ensure that they are effective in the situation of financial, cultural, and ethical changes. In
addition to this, NHS has used health and social care act 2012 that deal with the widespread
legislation in the social and healthcare setting. This act is supportive to provide an
appropriate policy to the social and health care executives to perform their responsibility in
NHS care home. Since, this health care act has specific policy norms by which it offers the
superior voice to the Alice and her family (Smith, 2015). NHS used patient-centered
approach wherein it delivers the health and safety services to prevent service inefficiency.
Hence, it can be said that it will be extremely relevant because it will support to get the
feasible result in the context of Alice and her family. This act is also helping to offer the
higher availability of services and increased social and healthcare capability. Beside this,
other appropriate policies are every Child Matters, quality protects, rights to action, the Care
standards act 2000, and valuing people. The NHS code of conduct is related to the secure the
confidential data of patient due to making a strong relationship with them. In addition, NHS
has used the data security management at the time of offering the care service to Alice and
her family (Pulvirenti, et al., 2014).
2.2 Explain ways in which local policies may be driven and strongly influenced by the
national policy context
UK legislation directs the services of health and social care it can be different from the region
and population needs. At the same time, it is also analyzed that each individual takes the

9
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
services on behalf of their region (Liebler, et al., 2016). The NHS has developed their policy
on behalf of national policy, which can be supportive to fulfill the needs of the individual.
NHS will permit the client to have their services as per their financial plan (James, et al.,
2014). Moreover, NHS face some issues at the time of delivering the health services to the
people there they should focus on the needs of the consumer. NHS will also make an
effective plan that will be based on the requirements of clients and securing the data of
patients. As a result, NHS can be able to make an effective relationship with clients and offer
valuable services to them. The employee will be able to share the appropriate data in the
context of treatment, client assessments, and services (Bowling, 2014).
2.3 Evaluate how legislation, regulation, codes of practice and health policy may impact
on the health and social care provision obtained by the case study client Alice
The policy, regulation, code of practices, and legislation directly influence the practice and
policies of NHS. These practices can enable the NHS to secure the data of consumers and
provide security. As a result, NHS can be able to enhance their performance and gain their
profitability. In addition, it will offer practical direction in the context of the best practices
(Blank, et al., 2017). Consequently, NHS can be able to offer appropriate social and
healthcare services and fulfill the needs of patients. NHS has considered many factors during
the objective making such as legislation, policy, codes of practice, and regulation. Through
this, an organization can offer the relevant information to patients, provide health services in
manner (Slade, et al., 2014).
The major advantages of involving regulations, legislative acts, policies, and codes of
practice in the NHS health and social care setting is that they support to provide the
organization standard. As a result, the company can assist the employees and obtain the
feasible result in less time and cost (World Health Organization, 2015).

10
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
Task 4: Be able to contribute to the development and implementation of health and
social care organisational policy
4.1 roles, responsibilities, accountabilities and duties of manager
The major aim of NHS is to make distinguish image in the market by offering the reliable
services to targeted consumers. In NHS, I was appointed as a manager where I offer the
security and accessibility to the Alice and her family. I also monitor each team member in the
context of offering the reliable and valid services to the Alice and her family. I also clarify
the roles and responsibilities of subordinates to get the feasible result in specified time and
cost. I used the feedback system to determine where we need to improve (Townsend, et al.,
2017). Through this, I enabled to improve the services and support to improve the image of
NHS in among the customer’s mind (Stuart, 2014). As a manager, I was also liable to offer
the equity in the provision care, availability of services, and code of conduct. It can help to
solve the specified issues in less time in a systematic manner. At the same time, I collected
depth understanding regarding the patients due to offering the suitable services to the Alice
and her family. I critically analyze the treatment process of the patient because of effectively
solve the issues of Alice and her family. Although I concentrate on the well-being of patient
yet they are depending on me to get appropriate medical services (Grol, et al., 2013).
Moreover, there are different services that are also performed by me such as personal
hygiene, the patients, timely cleaning of rooms, and security of patients at the sustainable
level. I also offered the conducive and therapeutic atmosphere to Alice and her family to
improve their health issues systematically (Yip, et al., 2014). A trusting relationship can be a
significant part of the service because the caretaker has spent their most of time with the
patients. I also ensured the requirements of Alice and her family to offer all services, which
can be supportive to solve the issue of health. A manager is also taking care of Alice and her
family. In addition, it is also analyzed that I performed better in the working place due to

11
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
attaining the physical requirements of clients like hygiene, physical activities, and feeding. In
addition, when an individual is admitted in the social and healthcare organization then
organization is accountable for ensuring the safety and health to them. I also protected the
financial, physical, and emotional data of Alice and her family due to making positive
relationship with them (Chretien, et al., 2013).
4.2 Evaluate own contribution to the development and implementation of health and
social care organisational policy
The own management policy is significant for smoothly operating the business and lead the
employees of organization. I make a clear organizational policy to decline the issues of
misinterpretation and misunderstanding at the working place. Through the modification and
execution of organizational policy, I improved my professional as well as personal skills. My
tutors and guardian also support me to because they are much influenced by my work. An
effective policy can support to develop the appropriate employee at the working place
(Turner, et al., 2014). At the same time, it is also analysed that in case most of the employees
have complaints with the organizational policies then it is significant for review the whole
structure o0f the organizational policy and identify the gap. The gap will be also eliminated
by manager to develop flexible and effective atmosphere in the working place (McNiff,
2013). In additionally, I have worked as a manager in the NHS that was effective for me to
take an appropriate decision towards the development and implementation of organizational
policy in NHS. In NHS, the other employee is not having knowledge as compared to me.
Hence, as a manager, I was responsible to lead the each team member and enabled them to
attain their specified goal in a systematic manner (Carayon, 2016). Moreover, as a manager
of NHS, I will be main line of protection in defending the defenceless population, and chiefly
responsible for leading organizational policy in order to provide individual safety (Healy,
(2014). At the time of Alice and her family protection, I will be responsible for obtaining the

12
PRINCIPLES OF HEALTH AND SOCIAL CARE PRACTICE
sources that are required to effectively solve the issues of them. I also considered the ethical
standards due to successfully solve the Alice and her family illness issues in an appropriate
manner. From the positive response of tutors I analysed that I provide quality of services to
the Alice and her family (Sullivan, et al., 2014).
4.3 Make recommendations to develop own contributions to meeting good practice
requirements
As a manager, I should gain the understanding towards the code of practices by using general
health council with respect to attaining effective practices needs. Through proper learning of
national standard policy, I was capable to evaluate my personality and performance. It is
mandatory for each employee that they follow the rules and regulation of organization due to
attaining the specified goal in less time and cost. It is also recommended that we can enhance
ourselves by using the training and complementary studies (Fetters, et al., 2013). In addition,
as a manager, I have needed to update myself on current technology due performing better
and make the sustainability of organization in the dynamic market. NHS provides training
and development to the employees for improving their personal and professional skills. As a
result, the company can meet the good practices requirements. Moreover, a skilled employee
can be able to handle the diverse culture of consumers and satisfy them in an effective way
(Billett, 2016). In the social and health care organization, an organization can integrate
evidence into the practices that can aid to a greater level of the quality. Consequently, it can
help to gain the productivity of the organization. Moreover, an organization should also
ensure the people that their services are effective and secure to the potential consumers. Other
key suggestions to build own contributions to meet effective practices needs in NHS are
authorization and CPD, proper support, and proper management in the workplace and guide
the employees timely (Millar, et al., 2013). Further, offering peer support, collecting feedback
and performing accurately on the issue. The manager should also accountable for the decision