This report provides a comprehensive analysis of problem-solving and decision-making in the workplace, utilizing a role-play exercise to explore scenarios of employee dissatisfaction and management consulting. The report identifies key issues such as work-life balance, low wages, and the need for flexible working hours, alongside challenges like discrimination, bullying, and lack of team working. Through the role-play, the report highlights the perspectives of both management consultants and dissatisfied employees, leading to the identification of complex problems and the application of problem-solving tools and techniques. The report then proposes solutions, evaluates them using the PMI technique, and recommends the best course of action for the organization. It emphasizes the importance of employee satisfaction, motivation, and effective communication for creating a positive and productive work environment. The report concludes with recommendations for improving workplace dynamics and fostering a culture of engagement and support. References are included to support the analysis and recommendations.
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