Problem Solving and Decision-Making: A Comprehensive Report

This report delves into the critical aspects of problem-solving and decision-making within organizations, focusing on employee satisfaction and addressing issues of workplace dissatisfaction. It begins by identifying the problem of employee unhappiness and its impact, followed by a root cause analysis to determine the underlying factors. The report then applies a PESTEL analysis to examine the political, economic, social, technological, environmental, and legal influences on the organization. Several decision-making techniques, including PMI and grid analysis, are introduced and evaluated. The report proposes solutions such as fostering a culture of equality, flexible work arrangements, and regular employee meetings to improve work-life balance and enhance employee satisfaction. Finally, the importance of planning, monitoring, and evaluation in the decision-making process is emphasized, offering a comprehensive approach to address organizational challenges and improve overall performance.

Problem Solving and
Decision-Making

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
Identified problem, its nature and impact...................................................................................1
Root Cause Analysis...................................................................................................................2
An analysis of the chosen organisation or industry facing the problem using PESTEL............4
Introduction to discussion making Technique............................................................................5
Proposed solution for the problem..............................................................................................6
Evaluation of the decision making..............................................................................................7
Planning, Monitoring and Evaluation.........................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Along with increasing complexity and uncertainty, an organization's business environment
that is more independent of the employee or employee's interests will develop better potential in
terms of achieving the goals they want. According to Dovetail recruitment data, 1,200
professionals were surveyed in 2021, as well as overall job satisfaction for British workers,
indicating that more than a third (39.9% of the national number of skilled workers) are satisfied
with their current job. In this report, organisation will be aware of some aspects of the causes,
and it will also improve your understanding of the causes of the concept " More than a third of
employees in the UK to be happy. As an employer, and to avoid employee unhappiness, this
should be one of their main goals (Dahiya, and Raghuvanshi, 2021). This is just as important as
achieving your growth vehicle goals. In addition, it is just over 7.6 million jobs, or 24 percent.
workers in the UK are at risk due to the COVID-19 shutdown. People in low-income areas are
the most vulnerable, so they are targeted for work, for work that they do not want to do.
TASK 2
Identified problem, its nature and impact
Problem statement
On average, workers in the UK spend 34 hours a week, including 1,790 hours per annum. To
investigate this statement, it is therefore not shocking fact that job unhappiness can be the result
of outlaying a lot of time while working at the organisation department, specifically if the
premises are not in good condition. A recent ADP survey found that two-thirds of UK employees
feel important and that most of them you should consider to have a second chance because of
this. An organization that found that three out of every four people, it has been felt overworked,
and 64 percent did. they said that their work has a negative impact on their sleep (More than half
of UK workers want to find a new job, survey says, 2021) Approximately two-thirds complain of
feeling that they are still working and not being able to get involved in their work. The same
number, and said they wanted to make a better work-life balance.
Scope of the problem
Dissatisfied employees can have a negative impact on the company, as they often do not have the
motivation to be attentive, accurate, and have a negative review. These tips have a way to spread
to other employees who may be infected, in all departments and lines of the manufacturer. Many
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people at one time or another, they are dissatisfied with their work. Some of the employees give
up their jobs to find better opportunities, while others choose to stay and continue to be unhappy.
Influence
Employee are getting underpaid and they will easily switched to high paid employer
One of the main reasons for this is the impact of job dissatisfaction on the wages of enterprises.
Pressure to pay off debt at a reasonable price, which is why most employees are dissatisfied with
their work.
Job growth and limited development
Lack of growth and development is basic reason behind the employee disappointment and the
unhappiness in respect to their work. Staff who feel trapped at their job and they are fewer
interested to go for the product will be higher up than those who don't (Sproull, 2018).
Unhappy employees Aare not interested into their profession
Lack of interest in work is one of the main reasons why employees are not happy with it. Most
people want to do work that is related to the profession. Work can be boring, which leads to
boredom and lack of incentives to focus on productive work. Or employees may be dissatisfied
with their work.
Root Cause Analysis
The Root Cause analysis is simply to ask how and why there is a high turnover rate, and then
with all the answers to these same questions. Once this happens, a person who creates
relationships of models, different causes, to understand the main directions of impact. In respect
to the above identifies problem following are the most probable cause of the problem
Lack of effective workplace bonding
It has been found that employees in UK need to spend 34 hours which means total of 1,790 hours
a year. When people think about it, it is therefore not shocking fact that job unhappiness can be
the result of outlaying a lot of time while working at the organisation department, specifically if
the premises is not conducive to a positive approach (The 6 main causes of unhappy staff and job
dissatisfaction, 2021)
Disclaimer of empowerment or influence
Many a times the satisfaction from the job relay upon the question what does employee feel
abpout their job. Job satisfaction often depends on how the employee feels in their new role. This
is because more interested employee will look for more creative method in order to impress other
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with their skills otherwise they are rejected, including by the supervisor, this can often lead to
dissatisfaction with the work.
Disturbed of work-life balance
Employee spent most of their time at the workplace where major of their energy is burinover
which is quite not a big issue but the disturbed work life balance can be critical issue for the
employee unhappiness and the job dissatisfaction. In the past few years, 585,000 employees have
been admitted to suffer from work-related stress, depression, or anxiety, resulting in an estimated
5.4 million work days lost (Fong, 2021).
Employees are feeling that they are not appreciated,
Moreover, appreciation is the foremost motivation tool but as per the recent study of the
ADP it has been determined that employee switch to other employer because they are feeling
that they are not getting proper appraisal of their work and thy started to look for the new
opportunity where they can grow and other will appreciate.
Having Poor Management
A key reason for poor workplace performance is poor management. People who have weak
management skills and tend to offer little feedback on employee performance.
Fishbone Diagram
The fishbone schema is a tool used to explain cause and effect, which can help determine the
cause of a trial error, as well as a change or failure. The fishbone chart is a visual tool for
identifying possible causes of this. This is a tool that is used to identify the root causes of
problems. In other words, bypassing the main things that can contribute to the evolutionary
levels.
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Figure 1Fishbone Diagram
The grid is a very important decision-making process. The first step is to identify alternatives,
and then the important variables. Put it on the table, row, label and column name.
An analysis of the chosen organisation or industry facing the problem using PESTEL.
• Political:
These factors have a big impact on the level of employee satisfaction. Taking into account
the political situation in the company's operational sphere, it will be necessary to define a number
of strategic strategies directly related to employee behavior (Kulkarni and Marathe, 2020).
• Economy:
These factors include economic sanctions, such as GDP, or infrastructure facility, interest
rates, loans, prices, etc. Accounting affects the level of employee satisfaction, as well as
conditions and changes in points and leads to changes in the organization's policy. It also
contributes to an increase in the complex nature of the environment, and, ultimately, employee
dissatisfaction.
• Social:
For reference, this adds in a company's various social goals and objectives, as well as its
business goals and objectives. In the context of this environment and sometimes non-production
activities that are subject to certain conditions arise with different social goals. Unfortunately,
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this increases the employee's dissatisfaction, as it leads to unnecessary stress, and to the donation
of their efforts towards the society in which they work (Mantzavinos and Mantzavinos, 2021).
• Technology
Technology involves the use of technology and the use of more than one type of activity in
an organization. There are no technologies that will contribute to the indignation of employees of
this company.
• Environment:
This includes the use of renewable resources, as well as multitasking strategies in the company.
It also contributes to improving the efficiency of work in the corporate environment and is an
object, a source of corruption in the company. Moreover, the environmental factor has the
greater influence upon the level of employee satisfaction as the more satisfied employee is tend
to work more effectively due to safe working environment.
• Legal:
Here organisation will find all the regulation and rules that the company uses to regulate a
particular field of activity. Complex laws are an environment that will eventually worsen
employee dissatisfaction. There are various rules and regulations which safeguard employee
from being misused and taken away their rights.
Introduction to discussion making Technique
PMI (Plus Minus Implication
PMI (plus, minus, Implication), brainstorming, decision making, and critical thinking will help.
It is used to make it easier to validate ideas, concepts, and work experience from more than one
perspective. Using PMI, draw a table that stands for "Positive", "Negative", and "Impact". In the
column at the bottom ', And' in the list of all positive effects of the action. Add "minus" to the list
of all possible side effects. In the "Results" column, one should pay attention to the consequences
and consequences of certain actions, whether positive or negative. At this stage, it will be clear
whether to apply for a solution or not. If not, they need to review each of the points you have
written down and enter the good points and bad points. (Sahay, 2021).
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GRID Analysis+ score calculation
Grid Analysis isa very important decision-making process. The first step is to identify
alternatives, and then the important variables. Put it on the table, row, label and column name.
The Grid Analysis is like a simple and convent method which can be used when the user has the
lot of data to be deal in order to come to a judgment.
Proposed solution for the problem
 The best way to do this, deal with the causes of dissatisfaction on the part of the job is to
create opportunities for the inside of the office, making it a great place for disgruntled
employees, organize lunches, dinners, seminars and team building events, building good
relationships with others.
 A culture of equality in the workplace has been the driving force behind workplace
innovation. In order to get insight about source of motivation which influence the
satisfaction level and build the environment in which the personnel will observed more
valued and management has the growth opportunity for them to create new solutions that
will be necessary in order to compete effectively in a crisis.
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 In order to restore life balance and have a strong balance, employers have started offering
flexible work performance as a benefit for employees, because our research has shown
that it is one of the most sought-after benefits for employees.
 Job satisfaction can improve in a team through regular meetings with employees to
discuss their working hours, and have clear goals for their work (The 6 main causes of
unhappy staff and job dissatisfaction, 2021) This can be reinforced by an attempt to
increase the number of jobs
Evaluation of the decision making
Grid analysis
PMI
Planning, Monitoring and Evaluation
It has been found that strategic mentoring and the evolution is consider to be focal point of the
decision making process hence this is consider to be as the heart of the management in respect ot
the effective decision making and the development of the learning approach. The process is
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based on the a set by set process which begin with the situation analysis which help in
formulating the action plan to achieve the desired set goals in the future and then there is
monitoring of the plan to create flexibility and review.
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CONCLUSION
Thus, from this report, which is an aspect of an employee's job dissatisfaction with an
organization. The report also highlights the importance of using a number of tools that will be
used in the organization in order to maintain a favourable business environment. This is because
employee job satisfaction is crucial for a company to ensure long run performance and reduced
the labour turnover ratio which is a big stressed for many existing successful organisation. Even
so, various decision making tool such as Grid analysis and the PMI decision making tool is
discussed which is used to critically examine the root cause and elect the best probable solution
of the underline problem to counter the problem in more appropriate manner and come across a
judgemental decision.
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REFERENCES
Books and Journals
Chang, C.T., 2019. Applying a problem-solving scenario in risk communication of low
probability events. Environmental Hazards, 18(4), pp.326-334.
Fong, E.B.H., 2021. 13 Building a Culturally and Diversity-Sensitive
Workforce. Organizational Behavior Management Approaches for Intellectual and
Developmental Disabilities.
Lee, C., 2021. Information processing and moral problem solving. Computational
Economics, 57(3), pp.911-922.
Mantzavinos, C. and Mantzavinos, C., 2021. The Problem Solving Approach to Institutions. A
Dialogue on Institutions, pp.5-25.
Shanta, S. and Wells, J.G., 2020. T/E design based learning: assessing student critical thinking
and problem solving abilities. International Journal of Technology and Design
Education, pp.1-19.
Tsai, S.B., 2018. Using the DEMATEL model to explore the job satisfaction of research and
development professionals in china's photovoltaic cell industry. Renewable and
Sustainable Energy Reviews, 81, pp.62-68.
Online
More than half of UK workers want to find a new job, survey says. [online] Available through:
<https://www.independent.co.uk/news/business/news/uk-workers-new-job-satisfaction-
investors-people-a9272191.html>.
Theweek.co.uk. 2021. [online] Available at: <https://www.theweek.co.uk/101425/majority-of-
brits-dissatisfied-with-their-job> .
The 6 main causes of unhappy staff and job dissatisfaction. Roberthalf.co.uk. 2021. [online]
Available at: <https://www.roberthalf.co.uk/advice/people-management/6-main-causes-
unhappy-staff-and-job-dissatisfaction>
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