CA441 Business Process Modelling Assignment - Semester 1, 2018

This assignment solution covers various aspects of Business Process Modelling (BPM), including BPMN diagrams, enterprise architecture (EA) integration, and collaborative business process engineering (CBPE). It features process models for scenarios like hardware retailer shipment, pizza ordering, incident management, and hotel operations. The assignment explores how EA and BPM are linked, the impact of incremental changes, and exception handling. It also delves into collaborative business process engineering, highlighting the plan, action, observe, and reflect phases. Furthermore, it discusses process segments, business entities, and a case study involving MAS Venue Services. The final section addresses change management in credit insurance processes, emphasizing the importance of structural improvements and technology adoption. This resource is available on Desklib, where students can find additional solved assignments and study materials.

Running head: BUSINESS PROCESS MODELLING
Business Process Modelling
Name of the Student
Name of the University

2BUSINESS PROCESS MODELLING
Table of Contents
Week 3 3
Week 4: 5
Week 6 and 7: 14
Week 8: 16
Week 9 and 10: 18
Week 11: 20
Bibliography: 21

3BUSINESS PROCESS MODELLING
Week 3
Figure 1: The BPMN Diagram of Shipment Process of a Hardware Retailer
(Source: Created by Author)
The figure 1 shows the internal processes of a hardware retailer’s shipment. Three lanes
have been proposed in the diagram to show the processes of three staff, handling the shipment
process.
Features Status
Private Processes Available

4BUSINESS PROCESS MODELLING
Start and End Events Available
Activities and Sequence Flows Available
Exclusive Gateways Available
Intermediate Events Not Available
Public Processes, Pools and Lanes Available
Message Flows Not Available
Collaboration Processes Not Available
Sub-processes Not Available
Parallel Gateways Available
Process Steps as Tasks Not Available
Human versus System Pools Not Available

5BUSINESS PROCESS MODELLING
Week 4:
Figure 2: Ordering and delivering pizza
(Source: Created by Author)

6BUSINESS PROCESS MODELLING
Figure 3: Order Fulfillment
(Source: Created by Author)
Figure 4: Stock maintenance process

7BUSINESS PROCESS MODELLING
(Source: Created by Author)
Figure 5: Procurement sub-process
(Source: Created by Author)

8BUSINESS PROCESS MODELLING
Figure 6: Incident management from high level point of view
(Source: Created by Author)

9BUSINESS PROCESS MODELLING
Figure 7: Incident Management as detailed collaboration
(Source: Created by Author)

10BUSINESS PROCESS MODELLING
Figure 8: Incident Management as choreography
(Source: Created by Author)

11BUSINESS PROCESS MODELLING
Figure 9: Incident Management with human-driven and system-driven pools
(Source: Created by Author)

12BUSINESS PROCESS MODELLING
Figure 10: This rather simple diagram is all we have to show to the account manager
(Source: Created by Author)