Professional Development, Skills, and Interview Process Report

This report delves into the realm of professional identity and practice, focusing on the context of British Airways. It examines the benefits of ongoing professional development for various stakeholders, including employers, employees, and customers. The report investigates professional employer expectations regarding skills and competence, specifically within the service industry. Furthermore, it includes a self-assessment of skills and abilities relevant to a flight attendant role, explores different learning theories and approaches, and presents a professional development plan aimed at enhancing chosen skills and competencies. Finally, the report covers a job interview undertaken for a suitable service industry role, followed by a review of the strengths and weaknesses of the applied interview process. The report is designed to provide a comprehensive overview of career development, skills enhancement, and practical application in a professional setting.

Professional
Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
P1 Examine the key
benefits of on-going professional development for different stakeholders in organization.......3
P2 Investigate professional employer expectation of skills and competence in specific
organization .................................................................................................................................4
Task 2...............................................................................................................................................6
P3 Assessment of own skills, abilities and competences for specific job role ...........................6
P4 Range of learning theories and approaches that uses for personal and professional
development.................................................................................................................................7
Task 3 ..............................................................................................................................................8
P5 A development plan to enhance chosen skills and competencies in specific work context...8
Task 4 ............................................................................................................................................10
P6 Undertake a job interview for suitable service industry role ...............................................10
P7 Review key strength and weakness of applied interview process........................................11
CONCLUSION..............................................................................................................................12
REFERENCE.................................................................................................................................13

INTRODUCTION
Professional identity can be defined as concept of personal education and practices that a
person have and states how these activities can help to get better opportunities. To complete the
task and managing all activities there is need to focus on own skills and abilities as it build the
confidence and get ready people to attain the higher profitability (Merovci and Pristina, 2019).
The report is based on British Airways Executive Club that is flag carrier airline of the UK. The
headquarter in London, England, and others that can help to operate the business and increase the
business performance. The management of such organization is having personal identity who
performs all functions and activities accurately. This report covers importance of on-going
professional development and self directed learnings, skills, competence and different learning
approaches, and professional development plan that helps to increase productivity. Moreover, it
covers range of service industry and transferable skills.
Task 1
P1 Examine the key
benefits of on-going professional development for different stakeholders in organization
On-going professional development can be defined as process of improving the skills and
abilities of an individual which can help to develop the business performance and productivity.
Continuous professional learning is part of learning process that helps to earn and maintain the
professional credentials like as academic degree to formal coursework, attending conferences,
and informal learning opportunities that has created the good understanding regarding particular
topic and manage the all workings which increases performance and profitability. In British
Airways, number of people are working by managing all activities and functions as they are
enough qualified and experienced in their work which can help to develop their own skills and
knowledge which bring the higher productivity and profitability (McHale and Cecil, 2020).
Benefits of on-going professional development for different stakeholders (Employer)
Skilled workforce – On-going professional development is important skills which should
be have in person by managing all activities and functions. In case of employer, skilled
workforce is attaining by management who manage all roles and responsibilities by allocating
the work between employees that helps to complete the task in time. In relation to British
Airways, employer is getting skilled workforce by using the on-going professional development.

Up to date knowledge – For any organization it is important that they should be up to
date knowledge as it increases the education area and manage the all functions effectively. This
brings the new technology and activities for the purpose of developing a business. In relation to
British Airways, employees are up to date and know what they should do, so all activities and
functions can be remains sales which helps to develop the organizational performance (Qian and
Huang, 2019).
Competitive edge through human capital – The aim of organization is to formulate the
effective planning by using own skills that can help to get the competitive advantages in
competitive environment. In relation to British Airways, employer is getting competitive
advantages as employees who are working in organization is enough skilled and talented who
work effectively.
Organizational brand image – The employer of organization is also getting competitive
advantages by using the on-going professional development as it helps to increase the brand
image. In context to British Airways, good quality of flight services are provided by management
that fills the customers demand and maintain the higher brand image.
Benefits for employee
Intrinsic motivation – The motivation level of employees increases as they are taking
the continuous develop which build their confidence to work effectively. In relation to British
Airways, different types of motivation is attaining by management that can help to build the
confidence and manage the all functions.
Increase employability – By using the learning and development programme employees
of British Airways increases their employability skills and activities in changing environment
that can help to maintain the higher productivity and profitability (Duncan, 2019).
For customers
Personal satisfaction – The customers or passengers of British Airways are attaining the
personal satisfaction as they manages all functions and activities that develop the business
performance and productivity.
P2 Investigate professional employer expectation of skills and competence in specific
organization
In business organization, employer is a person who identify the skills of their employees
who are working and delegate the roles and responsibilities which can help to increase the

business productivity. When, there is a vacancy find by management then it should be analysis
the skills and abilities of employees which can help to develop the good performance. In relation
to British Airways, employer has expectations to develop the personal presentation and
appearance, appropriateness of appearance in organizational working, maintaining proper dress
code and answering the all customer's questions effectively which can help to develop the
organizational performance and productivity (Jõgi and Ümarik, 2019).
Expected skills by employer at the workplace
Business skills audits – This can be explained as important skills that should have in
person for the purpose of managing all functions and activities. The management and employer
of organization should be identify and analysis the skills which can help to operate and manage
the business activities in changing environment. In relation to British Airways, management
conduct the skill audit by taking all educational program which can help to maintain the good
performance.
Communication – This is another important skills which should have in person as it
helps to share the all functions and activities accurately which increases the workings and
maintain good performance. In relation to British Airways, employer has expectation to maintain
effective communication between employees and customers that can help to provide the
satisfaction and manage the workings (Pierson, Goulding and Campbell-Meier, 2020).
Delegation – While working in organization it is important to understand the task and
allocate the work between employees which can help to increase the workings and develop
business profitability. In relation to British Airways, employees have capability to delegate the
roles and responsibilities by using their soft skills which increases workings.
Competence skills
Accounting skills – Whole business mainly depends on accounting practices that should
have in person as employer expects by managing all funds and budgets an organization can
operate its business effectively. In British Airways, some skilled employees are having
accounting skills which can help to manage the all funds and allocate them in important activities
that develop the business performance.
Team leading and development – In organization all workings and activities are
completed by group of people who are collected to complete the specific task in given period. In
relation to British Airways, employees are required to have team leading and development skills

which can help to manage the all workings and develop the performance so that workings can be
done on time and maintain higher profitability (Oestreich and Fite, 2019).
Task 2
P3 Assessment of own skills, abilities and competences for specific job role
In business organization, it is important for management to analysis the different roles
and responsibilities that needs to complete on time and maintain the higher performance in
competitive environment. If a person is having good skills, abilities and knowledge then it will
be easy to handle all situation and attain the productivity. In relation to British Airways, skills,
abilities and competence for Flight attendant role are as defined:
Skills
Speak clearly and listening attentively- For performing any role and functions speaking
and listening skills are important as it develop the understanding how to solve the problems and
manage the all workings. The Flight attendant who are working in British Airways should have
speaking and listening skills that can help to complete the workings on time and maintain the
good performance.
Interact comfortably with customers – This skill is required to share the information
with people and develop their experience in relation to particular area. In British Airways, Flight
attendant is required to have comfortable interaction skills which can help to provide the good
experience to employees and develop the higher productivity.
Abilities
Resourceful to handle stressful situation – The people who are working in organization
should have ability to arrange all resources which can help to handle the all stressful situation
and maintain the higher productivity. In relation to British Airways, Flight attendant is required
to handle the all stress and problematic situation which can help to develop the higher
performance and profitability (Gursansky, Kennedy and Harvey, 2020).
Meeting with customer's needs – For organization it is important that their customers
has meet with al requirements and expectations which can help to develop the organizational
profitability. In British Airways, Flight attendant should having ability that their passengers
should meet with all requirements which can help to get higher productivity and performance in
competitive environment.

Competence
 In relation to British Airways a flight attendant is require to maintain all safety
equipment and verify that passengers are following all safety signs.
 The procedure in travel and tourism industry should be followed by specific
person by managing all functions.
 The flight attendant should greet passengers, monitor carry on baggage, and direct
passengers to assigned seats that can make feel good to people and develop the
business profitability (King, 2019).
P4 Range of learning theories and approaches that uses for personal and professional
development
Learning theories in personal and professional development is important as it brings the
new ideas and thoughts which can help to develop the business activities and performance in
competitive environment. In relation to British Airways to perform the role of Flight attendant,
personal and professional skills are handling by such person which increases the insights that
how to manages all functions and activities. Different types of learning theories and approaches
are uses that are as explained:
Learning approaches:
Behaviourist – This is learning approach which is based on idea that learners respond
stimuli in their environment. In this, behaviour of employees who are working at workplace is
being evaluated that can help to manage the all workings and develop the business productivity.
For performing the role of Flight attendant, behaviourist learning approach is adopted which can
help to responds the people quickly and gain more knowledge in particular area.
Humanist: In developing the personal and professional skills humanist learning approach
is uses by people which can help to provide the positive emotions in students such as motivation,
empathy, and high self esteem which can help to manage the all workings. This approach is uses
by British Airways where employees are avoiding negative emotions and make efforts to arrange
all working which develop the personal and professional learnings (Souhami, 2019).
Learning theories
Gagné’s theory of instruction – This can be defined as learning and instructional
method which is based on information processing model of mental events that occurs when
adults are presented with various stimuli and focusing on learning outcomes. In relation to

British Airways, employer is using such learning theory that provides clear understanding that
how to arrange the specific instructional events and manage the all functions (Berger and Lê
Van, 2019).
Honey & Mumford learning cycle – This can be explained as learning cycle which uses
by people to be a effective learners and develop their employ ability skills. This can be important
for individual to increase the learning and make smarter decision by developing opportunities.
The employees of British Airways are using this approach that are as explained:
Activist: This means individuals who learn by doing where they have receptive way to
deal with learning that increases the workings. In relation to British Airways, employees are
learning brainstorming, problem solving and competition by managing the all activities.
Theorist: This means learners get a kick out of chance by hypothesis activities. Such as
employees of British Airways create the story, quotes and other activities which can help to
manage the all workings (Ricciardelli, McGarity and Nackerud, 2020).
Pragmatists: The individuals have capacity to perceive how to put the learning in to
practice in their present reality. The management of British Airways are using the conceptual
ideas and learning activities which can help to maintain the good workings and develop the
business performance.
Reflectors: This theory is related to watching and knowing what happened. In other
words, it is like reflection which uses to see encounters from various alternate view points and
collecting the information which can help to develop the business performance. Such as Flight
attendant of British Airways are sharing their personal feedback by analyzing the all functions
which can help to develop the higher productivity (Skott, 2019).
Task 3
P5 A development plan to enhance chosen skills and competencies in specific work context
Professional development plan is defined as important document which is prepared by an
individual by analysing their own skills and managing the all functions effectively which
provides the good opportunities and manage workings accordingly. In relation to British
Airways, PDP has been designed for the role of Flight attendant that are as explained:
Learning
objectives
Current
Proficiencie
Target
proficiency
Development
opportunities
Criteria for
judging
Time
scale
Evidenc
e

s success
Accounting
and
managemen
t
I analysed
that I am not
able to
manage
fund as
much as I
should.
To improve this
skill I need to
complete the
accounting course
and learning.
This will
provide me
opportunity to
work at larger
place if I do
have this
ability.
The skills
will be
assessed by
handling all
funds and
developing
profits.
1 years Tougher
duties
will be
allocate
d
Customer
handling
skills
This is
important
skills in
which I was
lack that
needs to be
improve by
taking
responsibilit
y.
To improve
customer handling
skills in Brutish
Airways I need to
understand the
problem of
passengers and
respond them
quickly that can
provide
satisfaction.
By taking part
in different
communicatio
n programme
and
interaction
with
customers I
will be able to
handle the
stress of
customers.
To
communica
te with
people in
efficient
manner and
build their
confidence
towards
organizatio
nal
performanc
e.
6 months Proper
allocatio
n of task
and
getting
again
booking
of
existing
custome
rs.
Decision
making
skills
I analysed
that I am not
able to make
right
decision.
To improve this
skills I need to
build the
confidence and
verifying all
information that
can help provide
good
opportunities.
To handling
queries,
managing the
all activities
and other will
help to
improve my
decision
making skills.
Focusing
on task and
managemen
t of all
workings
6 months Proper
coordina
tion and
sharing
of
feedbac
k will
help to
judge

criteria.
Task 4
P6 Undertake a job interview for suitable service industry role
Job interview is the process of identifying vacant position and selecting the people out of
many which can help to develop the performance and attain the higher performance at a
workplace. In relation to British Airways, C.V. For role of Flight attendant is prepared:
CURRICULUM VITAE
Name: XYZ
Address: PO Box 1125,Uxbridge
London
Phone: [phone]
Educational background
 A degree in Masters of Business administration specialising in Marketing and Human
resource. Graduation in commerce field.
Profile summary
 Have worked more than 4 years in Air Moldova Airlines at the role of Flight Attendant
where all working about operating in cabin crews and handling customers queries.
 Looking for more good opportunity in the same profile as I have good experience in
working and very much confident to handle the all practices. The key driver of my success as a flight attendant has been my customer service skills
and my ability to maintain hospitable, pleasant environments for passengers.
Hobbies:
 Singing
 Dancing, and Taking new challenges
Declaration:
I here by declare that all details mentioned above about me is true in the best of my knowledge.
Date:

20th December 2020.
Place: UK
Mock Job interview
Job interviewer Hey' Thanks for coming today. I am HR manager of British
Airways.
Flight Attendant Nice to meet You.
Job interviewer Do you know what is the profile and responsibilities of Flight
attendant?
Flight Attendant Yes, of course as I applied for this profile because I have
already work at same profile.
Job interviewer How will You handle the customers in flights as when they
are feeling nervous.
Flight Attendant I will listen their problem actively and provide them optimum
solution which surely would solve their problems.
Job interviewer How will you contact with your seniors and take corrective
actions if needed ?
Flight Attendant With the use of latest technology I would contact and I am
much good in confidence that will help me to take the right
actions.
Job interviewer What do you think about organization and its profile?
Flight Attendant I believe British Airways is the perfect fit for me as I feel that
I am aligned with the airline’s values of determination and a
pioneering spirit.

P7 Review key strength and weakness of applied interview process
Interview is the important process which is taken by employer of organization by
analysing the skills and abilities of employees which can help to manage the all workings and
develop the good performance. The strength and weakness of interview process are as defined:
Strength
Accurate screening: This can help employer of British Airways to screening the
employees by conducting interview round and analysing the behaviour which can help to make
right decisions.
Recruitment of skilled and talented people: By using the interview process employer
of chosen organization is getting skilled and talented people at the workplace which can help to
manage the all workings and increase the organizational performance.
Handling all functions: This can help to manage the all functions if individual is able to
able and skilled to complete the task in certain period of time.
Weakness
Biassed: There can be possibility that interview process might be biased as it depends of
thinking procedure of interviewer that involves basis on culture, caste and personal relationship.
Costly: Interview process is costly and expensive that can directly affected the
profitability of organization. Thus, it can be challenging situation for British Airways to face the
higher cost.
CONCLUSION
From the above report it can be concluded that Professional identity is one's self as
perceived in relation to profession that covers beliefs, attitudes, motives and values which creates
the good experience and manage the all activities. An individual is having different skills,
abilities and competencies which can help to develop the organizational performance by
managing all workings. Learning theory and approaches are uses by individual to increase their
learnings and developing the business performance effectively.