Report on Effective Communication and Workplace Performance

This report delves into the significance of effective communication skills in professional settings. It examines the experience of effective communication using Driscoll's model of reflection, analyzing the 'What, So what, and Now what' stages to demonstrate communication improvement. The repor...Read More

Knowledge & Creativity
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
Experience of effective communication......................................................................................3
TASK 2............................................................................................................................................4
Reflection of how working and communication in a professional context.................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
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INTRODUCTION
Communication skills are one of the crucial skills that needs to be enhanced by
an individual. (Loewenstein and Mueller, 2016). In this report experience of effective
communication has been determined in order to enhance work quality and performance.
This report includes Driscoll’s model of reflection that is helpful in demonstrating the
overall process of communication improvement. Apart from this impact of working and
communication on individual performance, behaviour as well as experience has been
determined.
MAIN BODY
TASK 1
Experience of effective communication
Communication is very important for a person to have effective communication
as it helps in enhancing academic experience as well as conducting business task in
more better and effective manner. It is essential for an individual to focus in developing
communication skills as this will help in performing job activities as well as academic
studies. Communication skills and capabilities has crucial impact on overall personality
of an individual. Effective communication can be describe as the capability and
potential of an individual to transfer message or though in very clear and precise
manner. By developing communication skills a person is able to convey their thought
and message very clearly. A communication is considered to be effective when sender
has convey accurate message as well as receive has understand exactly what sender
has send. While working in office it is very important for an individual to have effective
communication skills. This skills is very helpful for me as thought this I can convey my
message or thoughts to everyone very creatively. In order to explain my expertise of
effective communication in job and professional development Driscoll’s model of
reflection is used (Guan, Xie and Huan, 2018). This model will helps in clearly
demonstrating the whole experience of effective communication along with the process
of improvement in performance.
Driscoll's Model of Reflection model is developed in 1990 by Driscoll and the
motive of developing this model is to provide a proper guidelines for effective reflection.
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In model is based on three major what that will help in identified answers to different
questions. Driscoll's model of reflection is used in order to demonstrate the experience
of effective communication as well as the process of developing effective
communication. What – This is the first step in which the situation and the experience
has been analysed (Sigala and Chalkiti, 2015). In this what that the exact situation
through which I was going has been analysed. I have analysed that the need of
developing communication while I have to present business idea in to my senior person.
In this situation requirement of effective communication has been identified in order to
convey my thought appropriately. In that sanitation I was not able to communicate
properly in presentation. My senior person has advised me to work on communication
skills so that I can present ideas in better manner. So what – In this stage a proper
analysis of situation has been done in order to identify the feeling during that incident or
now. Though this step the impact on situation on person can be understand by
determining their reactions. When I was fail to present business idea effectively at
workplace I felt miserably as well as disappointed. I have worked really hard on
business idea and due to ineffective communication I was not able to express idea
clearly. I have taken feedback of senior positively and focus on my communication
skills. That situation was very supportive in developing communication skills as well as
improving my performance at work place. What now – This is the last stage of Driscoll’s
model and in this stage proposed action regarding the incident and situation is
determined (Brečka and Červeňanská, 2016). This stage is helpful in analysing the
effective of situation on individual as well as planning to perform better in that situation
is identified. I have worked hard and used different methods in order to improve my
communication skills. This will lead to have positive impact on my workplace
performance as well as helped me in gaining more confidence while communicating
with others.
TASK 2
Reflection of how working and communication in a professional context.
I have analysed that communication skills has been very accommodating in
enhancing the overall performance at workplace. There are various ways though which
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communication skills can be developed and improved in order to achieve desired goals
and objectives. By working in professional field I am able to develop variety of skills and
capabilities that are helpful in meeting with personal and professional goals (Martinez,
2015). It has been determined that personal and professional development in possible
by working or effective communication. Through this I have developed strong relations
with co workers and senior managers. Communication skills as well as working as
profession has major influence over individual performance, behaviour and my
experience. In order to develop effective communication skill I have used various
methods and approaches such as reading books, listening or watching videos on
effective communication. All of these will lead to have impact on verbal and written
communication (Nowacki and Bachnik, 2016). Through this I am able to conduct
business task and activities in more better and effective manner. Working or
communication practices has impact on my personality as well as behaviour. I have
develop friendly and confident behaviour that is supportive in conveying message as
well as influencing other. This has major impact on my performance in organisation as
by develop effective communication I am able to give business presentation very
creatively and innovatively (Fong and et.al., 2018). Due to this my overall working
experience as professional has been enhanced and I am able to contribute
appropriately in accomplishment of business objectives. So through my experience of
working and communication I have determined that both of these two aspects play
crucial role on overall growth and development of individual behaviour, performance as
well as experience while working at work place.
CONCLUSION
From the above report it can be concluded that it is very important for an individual
to work on communication skills as it has major role in improving performance. It has
been identified that Driscoll’s model of reflection is one of the effective model that can
be used for expressing individual experience as well as whole process of improvement.
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REFERENCES
Books and Journals
Loewenstein, J. and Mueller, J., 2016. Implicit theories of creative ideas: How culture
guides creativity assessments. Academy of Management Discoveries, 2(4),
pp.320-348.
Guan, X.H., Xie, L. and Huan, T.C., 2018. Customer knowledge sharing, creativity and
value co-creation. International Journal of Contemporary Hospitality
Management.
Sigala, M. and Chalkiti, K., 2015. Knowledge management, social media and employee
creativity. International Journal of Hospitality Management, 45, pp.44-58.
Brečka, P. and Červeňanská, M., 2016. Research of technical knowledge and creativity
development of children in pre-primary education through interactive
whiteboard. Education and Information Technologies, 21(6), pp.1611-1637.
Martinez, M.G., 2015. Solver engagement in knowledge sharing in crowdsourcing
communities: Exploring the link to creativity. Research Policy, 44(8), pp.1419-
1430.
Nowacki, R. and Bachnik, K., 2016. Innovations within knowledge management. Journal
of Business Research, 69(5), pp.1577-1581.
Fong, P.S. and et.al., 2018. Knowledge hiding and team creativity: the contingent role of
task interdependence. Management Decision.
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